Social Networking White Papers, Software Downloads, Definition and Webcasts

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May 23, 2013

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Social Networking
DEFINITION: Six degrees of separation is the theory that anyone on the planet can be connected to any other person on the planet through a chain of acquaintances that has no more than five intermediaries. The theory was first proposed in 1929 by the Hungarian writer Frigyes Karinthy in a short story called "Chains."In the 1950's, Ithiel de Sola Pool (MIT) and Manfred Kochen (IBM) set out to prove the theory mathematically. … Definition continues below.
Social Networking Reports
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Anatomy of the New Decision: Five Hot Trends Shaping Business Analytics sponsored by Information Builders WHITE PAPER: Businesses have been using data to improve decision-making for decades, but practicing legacy business intelligence strategies today can put you at a disadvantage. Read on to learn how the 5 hottest IT trends help you extract more sophisticated intelligence from your data, including: mobile computing, social media, cloud services, and more. Posted: 19 Oct 2012 \| Published: 19 Oct 2012 TOPICS: Business Intelligence \| Cloud Computing \| Data Analytics \| Data Mining \| IT Best Practices \| Predictive Analytics \| Social Computing \| Social Networking \| Web 2.0

Websites are Dead. Long Live Digital Presence sponsored by Limelight Networks, Inc. WHITE PAPER: As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence. Posted: 16 Oct 2012 \| Published: 01 Oct 2012 TOPICS: Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Mobile CRM \| Social Computing \| Social Networking \| Web 2.0 \| Web Site Monitoring

Benchmarking Your Digital Strategy sponsored by Limelight Networks, Inc. WHITE PAPER: Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing. Posted: 11 Oct 2012 \| Published: 01 Aug 2012 TOPICS: Best Practices \| Marketing \| Social Networking \| Web 2.0 \| Web Content Management

Big Data Analytics sponsored by ComputerWeekly.com ANALYST REPORT: IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. Posted: 21 Sep 2012 \| Published: 21 Sep 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Cloud Computing \| Cloud CRM \| CRM \| CRM Analytics Software \| Data Analytics \| Data Warehouse Architectures \| Data Warehouse Software \| Data Warehouses \| Database Management \| Financial reporting software \| Social Computing \| Social Networking \| Structured Data \| Supply Chains \| Unstructured Data \| Workforce Planning

The Compliance Case for Social Media Records Management sponsored by Iron Mountain EGUIDE: In this e-guide, learn how your organization can develop a solid records management policy to stay compliant while reaping social networking benefits. Posted: 21 Sep 2012 \| Published: 21 Sep 2012 TOPICS: Business Communications \| Business Process Automation \| Compliance Audits \| Compliance Best Practices \| Data Management \| Data Security \| Information Management \| Information Security \| Records Management \| Records Management Software \| Records Retention \| Social Computing \| Social Networking

Big data: Lessons from the leaders sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This research from the Economist Intelligence Unit assess how far companies have progressed in their use of big data and examines how they can turn it to business advantage. Posted: 14 Sep 2012 \| Published: 14 Sep 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Collection \| Database Management \| GPS \| RFID \| Social Networking \| Structured Data \| Unstructured Data \| Web Analytics

The ROI of Social CRM sponsored by ComputerWeekly.com ANALYST REPORT: This analyst report from Nucleus Research shows that businesses can achieve a significant return on investment by adding social media to their CRM deployments Posted: 07 Sep 2012 \| Published: 05 Aug 2012 TOPICS: CIOs \| CRM \| CRM Best Practices \| Marketing \| ROI \| Social Computing \| Social Networking

The Future of Email Is Social sponsored by IBM WHITE PAPER: Uncover the current state of email, the perceived and real problems that surround its use, and how social collaboration tools combined with email can revolutionise the collaboration and communications capabilities in your organisation. Posted: 08 Aug 2012 \| Published: 29 Feb 2012 TOPICS: Collaboration \| Communications Systems \| Data Security \| Email \| Email Filtering \| Email Management \| Email Security \| File Sharing Protocols \| Instant Messaging \| Social Networking \| Unified Messaging \| Unified Messaging Systems

Making Sense of Big Data in the Petabyte Age sponsored by ComputerWeekly.com EBRIEF: This report from Cognizant offers advice on the roadmap organisations should follow to survive the Petabyte Age. Posted: 10 Jul 2012 \| Published: 10 Jul 2012 TOPICS: Data Analytics \| Data Center Management \| Data Centers \| Data Collection \| Data Management \| Data Visualization \| Data Warehouses \| Social Computing \| Social Networking \| Unstructured Data

Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief sponsored by Hewlett-Packard Limited WHITE PAPER: With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

The future of software development: The FT's view. sponsored by ComputerWeekly.com IT BRIEFING: Jagdeep Singh Bhambra, head of software development at the FT, gives his views on the future of software development, in this presentation for Computer Weekly's 500 Club for IT leaders. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: Social Computing \| Social Networking \| Software Best Practices \| Software Development Methodologies \| Software Development Tools \| Testing

Benchmarking in the contact center: Tips for managing what you measure sponsored by Avaya WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. Posted: 24 Oct 2012 \| Published: 31 Dec 2010 TOPICS: Benchmark Testing \| Call Center Management \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Customer Satisfaction \| Customer Service \| Social Networking

Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risks sponsored by Oracle Corporation WHITE PAPER: Social networking sites are some of the most powerful tools available to recruiters today. If you're not sure where to start with a social recruiting strategy, this paper will outline why social recruiting is becoming an imperative for companies today, what considerations you need to be aware of, and what first steps you can take. Posted: 03 Oct 2012 \| Published: 31 Jul 2012 TOPICS: Recruiters \| Social Computing \| Social Networking \| Talent Management

Customer Care in a Social World: Are We There Yet? sponsored by Oracle Corporation WHITE PAPER: This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels. Posted: 21 Sep 2012 \| Published: 01 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Social Networking \| Web 2.0

The Anywhere Worker: Essential Tools to Keep Teams Connected sponsored by Citrix WHITE PAPER: This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality. Posted: 12 Sep 2012 \| Published: 12 Sep 2012 TOPICS: Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Systems \| IT Infrastructure \| IT Management \| IT Managers \| Social Computing \| Social Networking

Tablets and Smartphones in the Enterprise: Risks and Management Concerns sponsored by Fiberlink EBOOK: This IT Handbook from SearchConsumerization.com offers a number of ways that you can incorporate BYOD into your company without compromising security – giving your employees what they want and keeping your environment safe and manageable at the same time. Posted: 21 Aug 2012 \| Published: 21 Aug 2012 TOPICS: Acceptable Use Policies \| Application Deployment \| Application Monitoring \| Application Performance Management \| Application Security \| Applications Management \| Desktop Virtualization \| Mobile Device Management \| Mobile Workers \| Operating Systems \| Remote Access Security \| Remote Users \| Smart Phones \| Social Networking \| Tablet PC

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World sponsored by Cisco Systems, Inc. WHITE PAPER: Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them. Posted: 17 Aug 2012 \| Published: 17 Aug 2012 TOPICS: Banking Industry \| Banking Systems \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Data Security \| Financial Management \| Financial Services Industry \| Financial Systems \| Mobile CRM \| Mobile Workers \| Smart Phones \| Social Networking \| Tablet PC \| Video Services \| Video Systems \| Videoconferences

Sales Strategy: How to Effectively Incorporate Social Media sponsored by SAP America, Inc. PRESENTATION TRANSCRIPT: In this white paper learn how social media is incorporated in the sales process, how companies are using social selling, and how to get started. Posted: 02 Aug 2012 \| Published: 02 Aug 2012 TOPICS: Consumer Applications Software \| Consumer Market \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking

The Social Business: Advent of a new age sponsored by IBM WHITE PAPER: This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more. Posted: 30 Jul 2012 \| Published: 16 Feb 2011 TOPICS: Collaboration \| Collaborative Applications Software \| CRM \| CRM Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Data Quality \| Data Security \| Information Management \| Information Management Software \| Social Computing \| Social Networking \| Web 2.0

Live and On-Demand: Streaming Video with LifeSize UVC Video Center sponsored by LifeSize WHITE PAPER: Learn why video streaming has become a key part of the communications strategy of today's organizations, and how this tool can help you increase connectivity, save budget dollars, and boost productivity. Posted: 25 Jul 2012 \| Published: 25 Jul 2012 TOPICS: Collaboration \| Communications Systems \| Social Networking \| Streaming Video Software \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

The mini-guide to social customer service sponsored by Salesforce.com WHITE PAPER: Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more. Posted: 23 Jul 2012 \| Published: 01 Jul 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking \| Web 2.0

Gartner Magic Quadrant reveals fragmented social CRM market sponsored by Infor CRM EGUIDE: This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM. Posted: 07 Jul 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Online Marketing \| Social Networking \| Web 2.0

Social Customer Service: The Pivotal Driver of the Social Enterprise sponsored by LiveOps WHITE PAPER: Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Brand Loyalty \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Integrating Mobile Device Management with UC Systems and Features sponsored by Sprint EGUIDE: This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: Collaboration \| Instant Messaging \| Mobile Device Management \| Mobile Workers \| Operating Systems \| SMS \| Social Networking \| Unified Messaging \| Videoconferences

Geoffrey Moore on Application Transformation –Part 2 sponsored by Hewlett-Packard Company WEBCAST: Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. Posted: 05 Jul 2012 \| Premiered: Jul 5, 2012 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Cloud Computing \| Collaboration \| CRM \| IT Infrastructure \| Social Networking \| Web 2.0

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SOCIAL NETWORKING DEFINITION (continued): … Although they were able to phrase the question (given a set N of people, what is the probability that each member of N is connected to another member via k_1, k_2, k_3...k_n links?), after twenty years they were still unable to solve the problem to their own satisfaction. In 1967, American sociologist Stanley Milgram devised a new way to test the theory, which he called "the small-world problem." He randomly selected people in the mid-West to send packages to a stranger located in Massachusetts. The senders knew the recipient's name, occupation, and general location. They were instructed to send …
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