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Nov 21, 2009

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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER: This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| CTOs \| IT Departments \| IT Management \| IT Service Management \| IT Utility Services \| TCO

The Trends and Direction of Enterprise Architecture (EA) sponsored by Infosys Technologies Limited ANALYST REPORT: Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Business IT Alignment \| Business Process Management \| CIOs \| Enterprise \| Enterprise Architectures \| IT Asset Management \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Spending \| Strategic Planning \| Surveys

How IT Can Help Companies Make Better, Faster Decisions sponsored by SAP AG WHITE PAPER: IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals. Posted: 30 Oct 2009 \| Published: 30 Oct 2009 TOPICS: Business Management \| CIOs \| IT Departments \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

eGuide: Defining a cost-effective mobile IT strategy sponsored by Dell, Inc. and Intel EGUIDE: In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise. Posted: 02 Sep 2009 \| Published: 02 Sep 2009 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Spending \| IT Systems \| Mobile Device Management \| Remote Computing

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution sponsored by Microsoft CASE STUDY: After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Posted: 25 Aug 2009 \| Published: 25 Aug 2009 TOPICS: Automotive Industry \| Call Center Management \| Call Center Software \| CRM \| CRM Software \| Customer Data Management \| Customer Support Software \| IT Departments \| IT Service Centers \| Productivity

Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges sponsored by SkillSoft Corporation ANALYST BRIEF: In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff. Posted: 18 Aug 2009 \| Published: 18 Aug 2009 TOPICS: Employee Performance Management (EPM) \| IT Best Practices \| IT Departments \| IT Management \| IT Workforce \| Leadership \| Staffing \| Training \| Training and Educational Services

Tough Love: When IT Security Hurts Your Business sponsored by Global Knowledge WHITE PAPER: As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating. Posted: 27 May 2009 \| Published: 27 May 2009 TOPICS: Business IT Alignment \| Business Service Management \| IT Auditing \| IT Departments \| IT Management \| IT Managers \| IT Service Management \| ITIL \| Security Best Practices \| Security Managers

10 Dying IT Skills sponsored by Global Knowledge WHITE PAPER: When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set. Posted: 13 May 2009 \| Published: 13 May 2009 TOPICS: COBOL \| Code Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Programming \| Programming Languages

Introduction to Requirements - The Critical Details That Make or Break a Project sponsored by Global Knowledge WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Processes \| IT Departments \| ITIL \| Productivity \| Project Management \| Testing

The Path toward Pervasive Business Intelligence at Ferrari North America sponsored by Tableau Software WHITE PAPER: Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes. Posted: 02 Dec 2008 \| Published: 02 Dec 2008 TOPICS: Business Intelligence \| Business Processes \| Data Integration \| Data Warehouses \| IT Departments \| OLAP

Virtual Machines Are Not Free sponsored by VKernel WHITE PAPER: This paper explains the advantages that virtual machine provides to the IT department. Posted: 14 Nov 2008 \| Published: 14 Nov 2008 TOPICS: Data Center Consolidation \| Data Center Infrastructure Efficiency \| Data Centers \| IT Departments \| Memory \| ROI \| SAN \| Security \| Server Virtualization \| Storage Capacity \| Storage Consolidation \| Systems Management \| Virtual Machine \| VMware

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