IT Departments White Papers ( Information Technology Departments ) Software Downloads, Definition and Webcasts

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May 25, 2013

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Real-time diagnostics for virtualized infrastructures sponsored by Hewlett-Packard Company WHITE PAPER: This brief resource demonstrates how IT executives can achieve unparalleled visibility into their virtualized infrastructures in order to troubleshoot performance issues quickly and effectively.Read now to learn how you can attain real-time insight into the underlying virtualized environment, including capacity and resource utilization. Posted: 23 May 2013 \| Published: 23 May 2013 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending

Henan Local Taxation Bureau enhances operation capacity with HP software solution sponsored by Hewlett-Packard Company CASE STUDY: This case study demonstrates how Henan Local Taxation Bureau leveraged a comprehensive IT monitoring platform that improved troubleshooting efficiency, enhanced operation and job performance analysis, and streamlined the quality and efficiency of its services. Posted: 22 May 2013 \| Published: 22 May 2013 TOPICS: IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| IT Systems

The Hay Group Case Study sponsored by CenterBeam CASE STUDY: This brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk. Posted: 22 May 2013 \| Published: 22 May 2013 TOPICS: CIOs \| Endpoint Security \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| Security \| Security Architectures \| Security Best Practices \| Security Management \| Security Policies \| Security Threats

How Web Security Improves Productivity and Compliance sponsored by Webroot WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more. Posted: 15 May 2013 \| Published: 31 Dec 2012 TOPICS: CIOs \| Employee Performance Management (EPM) \| Human Resources Management \| Internet Security \| Internet Security Software \| IT Departments \| IT Workforce \| Regulatory Compliance \| Security \| Security Best Practices \| Security Management \| Security Systems

What’s a CIO to do About the Rise of Shadow IT sponsored by Tier 3 and VMware WEBCAST: Do you know how much shadow IT exists within your company? Most IT leaders don't. But that doesn't mean you're powerless against it. View today's on-demand webcast to learn how rogue IT is impacting organizations, as well as how CIOs can control the risk it creates. Posted: 13 May 2013 \| Premiered: May 13, 2013 TOPICS: CIOs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Spending \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Policies \| Security Threats

vTerminology: A Guide to Key Virtualization Terminology sponsored by Global Knowledge WHITE PAPER: This informative white paper defines the terminology associated with IT virtualization, explaining both vendor-agnostic and vendor-specific to help you when creating or adjusting your virtualization strategy. Posted: 09 May 2013 \| Published: 02 May 2013 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| Microsoft Virtual Server \| Server Virtualization

Get Certified - Avaya Communication Manager sponsored by Global Knowledge WHITE PAPER: The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products. Posted: 08 May 2013 \| Published: 08 May 2013 TOPICS: Certificate in Computer Programming \| Certification Programs \| CIOs \| IT Best Practices \| IT Departments \| IT Management \| IT Services \| Training \| Training and Educational Services \| Training Software

Big Data Analytics - Meeting Business Needs and Raising IT’s Profile in the Organization sponsored by SAS Institute Inc. WHITE PAPER: IT has long played a reactionary role in company analytics initiatives, but with new challenges that big data presents, CIOs can lead their company by implementing a strategic, business-enabling technology. Read this resource to learn how CIOs can implement a strategic big data analytics architecture that supports overall business initiatives. Posted: 11 Apr 2013 \| Published: 14 Mar 2013 TOPICS: Business Architectures \| Business Intelligence \| CIOs \| Data Analytics \| Data Integration \| Data Mining \| IT Departments \| IT Infrastructure \| IT Management \| Structured Data \| Unstructured Data

Changing the Role of the CIO sponsored by Hewlett-Packard Company WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more. Posted: 01 Apr 2013 \| Premiered: Apr 1, 2013 TOPICS: Business IT Alignment \| CIOs \| IT Departments \| IT Management \| Training

30 Business Practices for Remaining Competitive in a changing Economy sponsored by Citrix Online Go To Meeting WHITE PAPER: This Focus Research eBook explores 30 best practices designed to help you weather the storm and successfully navigate an unsteady economy. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management

ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Succeed in the cloud with service lifecycle management sponsored by Hewlett-Packard Company WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

Gartner Enterprise Architecture Summit 2013 sponsored by Gartner BROCHURE: Gartner predicts that by 2020 enterprise architecture (EA) will become an integral part of business and IT strategic planning. Do you know how to truly benefit from EA? Attend the 2013 Gartner EA Summit on May 14th and 15th to learn tips on how to get real business value out of EA. Posted: 13 Feb 2013 \| Published: 14 May 2013 TOPICS: Business Architectures \| Business IT Alignment \| Enterprise Architectures \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers

Gain Choice And Flexibility: Use services that fit your needs sponsored by Hewlett-Packard Limited WHITE PAPER: Check out this exclusive paper to find out how companies running SAP applications are reducing costs while ensuring peak operating performance by outsourcing their application management. Read on to learn more. Posted: 11 Feb 2013 \| Published: 11 Feb 2013 TOPICS: Application Outsourcing \| Application Portfolio Management \| IT Best Practices \| IT Departments \| IT Management \| Outsourcing \| SAP (Product)

Modernize your environment: HP SAP Upgrade Services sponsored by Hewlett-Packard Limited WHITE PAPER: Your SAP enterprise resource planning (ERP) system is mission-critical to your company, so ensuring it is running at peak efficiency is a must. Without the proper upgrade strategy, however, your ERP system could become obsolete. Read on to learn a next-gen method for making ERP upgrades efficient and effective. Posted: 11 Feb 2013 \| Published: 11 Feb 2013 TOPICS: Best Practices \| ERP \| ERP Software \| IT Best Practices \| IT Departments \| IT Management \| SAP (Product)

The Value of ITIL® Certification sponsored by Global Knowledge WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Training \| Training and Educational Services

15 Top Paying Certifications for 2013 sponsored by Global Knowledge WHITE PAPER: This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| CIOs \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce \| Project Management \| Project Portfolio Management \| Training \| Training and Educational Services

Customer Case Study Super Group sponsored by Cherwell CASE STUDY: Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned. Posted: 25 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce

Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations sponsored by Cherwell WHITE PAPER: This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services

Customer Case Study First Rate sponsored by Cherwell CASE STUDY: This brief case study demonstrates how First rate Exchange aved time and resources with out-of-the-box configuration of key ITIL processes made for a quick and easy implementation, enabling easy development of new functionality by all authorized members of the IT team. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

CIO Challenges: The Best Defense is a Good Offense sponsored by ORACLE APAC WHITE PAPER: Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies. Posted: 19 Dec 2012 \| Published: 19 Dec 2012 TOPICS: Best Practices \| CIOs \| IT Best Practices \| IT Departments \| IT Management \| IT Managers \| IT Spending

eGuide: Top Factors of Cloud Adoption sponsored by CA Technologies. EGUIDE: Access this cloud adoption e-guide to learn how the cloud is shifting roles and responsibilities within the IT department as well as the top factors driving IT pros to the cloud today. Posted: 27 Feb 2013 \| Published: 27 Feb 2013 TOPICS: Careers \| Cloud Computing \| Cloud Management \| IT Departments \| IT Management \| IT Managers

Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management sponsored by IBM and Crossview EGUIDE: It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience. Posted: 18 Feb 2013 \| Published: 18 Feb 2013 TOPICS: Collaboration \| Contact Center Management \| CRM \| IT Departments

The Challenges and Benefits of Private Clouds sponsored by Zones, Inc. EGUIDE: In this exclusive e-guide, Mark Bowker, analyst at the Enterprise Strategy Group, offers key insight into CIO and IT management issues with the private cloud. Read now to learn about private cloud implications for business needs, and discover how to lay the foundation for this data center model. Posted: 01 Feb 2013 \| Published: 01 Feb 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| Private Cloud \| Private cloud computing

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