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Content Management Services

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ALSO CALLED: Content Storage Services
DEFINITION: Services that capture client content, standardize the format of that content, sometimes host the content, and continually update the content to reflect the latest additions, modifications, or deletions.
Content Management Services Reports
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Scaling Customer Support, Operations and Social Engagement
sponsored by Freshdesk Inc.
WHITE PAPER: This case study investigates how one company went from manually categorizing and answering dozens of customer emails per day to not only automating the process, but also making sure the right people were able to address high-priority customer queries.
Posted: 31 Aug 2015 | Published: 25 Aug 2015

Freshdesk Inc.

WCM Software Expands to Incorporate CEM
sponsored by Rackspace
EGUIDE: In this e-guide, experts highlight the convergence of WCM platforms with CRM and CEM software. Get insider insights from senior analysts as they explain why customer engagement doesn't end at running a website.
Posted: 10 Jul 2015 | Published: 10 Jul 2015

Rackspace

File Sync and Share: Give Users What They Want—And Maintain Control, Visibility, and Security
sponsored by Dropbox for Business
WHITE PAPER: This buyer's guide aims to make choosing a file sync and share vendor a little bit easier, providing tips on defining business requirements; security questions to ask of every vendor; and how to evaluate control and visibility features.
Posted: 28 May 2015 | Published: 28 May 2015

Dropbox for Business

How Effective Content Mangement Systems Attact and Keep Cusomters for Life
sponsored by Sitecore
WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
Posted: 02 Mar 2015 | Published: 31 Dec 2014

Sitecore

The Aragon Research Globe for Mobile Content Management, 2014
sponsored by IBM
WHITE PAPER: A growing trend is the shift toward being able to manage mobile content as well as mobile devices and mobile apps. Managing critical content outside of repositories is what MCM is all about. Read the 2014 Aragon Research Globe Report for Mobile Content Management to learn more.
Posted: 14 Jan 2015 | Published: 14 Jan 2015

IBM

Cloud Security research
sponsored by TechTarget
RESOURCE: As a large majority of organisations are looking to move across to the cloud, one of the issues they remain most concerned about is security. Many of these security issues have existed in IT for years, but cloud and the fear of losing control once data is outside the firewall re-emphasises them. Take our short survey and share your thoughts.
Posted: 18 Mar 2014 | Published: 30 Jul 2014

TechTarget

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Limited

Magic Quadrant for Worldwide Managed Print Services
sponsored by Insight and HP
RESOURCE: This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.
Posted: 21 May 2014 | Published: 21 Oct 2013

Insight and HP

Input and Response Management (ECM)
sponsored by Kodak
WHITE PAPER: This white paper outlines approaches from real-world practices of companies that are significantly reducing the cost of handling their text-based customer communications.
Posted: 12 May 2014 | Published: 31 Jan 2014

Kodak

Nip and Tuck: ECM Gets a Facelift
sponsored by SearchContentManagement
EBOOK: With mobile, cloud and remote workforce trends changing the scope of content management, 2014 will be a year of growth for ECM systems.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

SearchContentManagement

Merz Intranet Portal Alzheimer’s specialist resolves communication issues with e-Spirit
sponsored by e-Spirit AG
CASE STUDY: Access this case study today to learn how Alzheimer's specialist Merz Pharma breathed new life into its employee portal and resolved key communications issues.
Posted: 26 Feb 2014 | Published: 26 Feb 2014

e-Spirit AG

Operational Decision Management for Dummies
sponsored by IBM
WHITE PAPER: This book is written for readers who have varying levels of familiarity with ODM. It talks about the features of ODM as model for managing operational decision-making.
Posted: 21 Feb 2014 | Published: 16 Oct 2013

IBM

Website Performance for the Speed of Your Business
sponsored by Limelight Networks, Inc.
WHITE PAPER: Access this guide today to learn why high website performance is a business differentiator, and discover the role that content delivery networks (CDNs) play in improving user experiences.
Posted: 15 Jan 2014 | Published: 31 Oct 2013

Limelight Networks, Inc.

Intelligent IT Operations: Making IT smarter with advanced event correlation and management
sponsored by Hewlett-Packard Limited
WHITE PAPER: It's an old story for IT: Do more with less and faster. Businesses focus investments on business innovation, new markets, mergers, and acquisitions while IT budgets barely creep up. View this resource to learn how your team can consolidate IT systems with virtualization.
Posted: 18 Dec 2013 | Published: 20 Jun 2013

Hewlett-Packard Limited

8 Steps to a Better Social Media Strategy
sponsored by Oracle Corporation
WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

Oracle Corporation

Vendor Comparison: Enterprise Content Management
sponsored by OpenText
WHITE PAPER: Enterprise Content Management (ECM) delivers solid business benefits to IT leaders as the market shows continued growth. The 23 vendors in this document are addressing increased demands for better mobile and cloud capabilities, as well as more rigorous expectations for vertically specific needs.
Posted: 17 Oct 2013 | Published: 17 Oct 2013

OpenText

Information Governance Success Factors in Action
sponsored by SearchContentManagement
EBOOK: Consult this expert resource to learn more about information governance. It explains why it's a key component of effective content and data management. It outlines how to make the business case for an information governance initiative.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

SearchContentManagement

Improve Customer Retention with Web Content Management
sponsored by SearchContentManagement
EBOOK: Web content management is about approaching content as a tool that ties together a variety of contact points to fully engage customers. This handbook takes a look at how WCM plays a vital role in involving customers in ways that engender long-term loyalty.
Posted: 30 Sep 2013 | Published: 30 Sep 2013

SearchContentManagement

Full Sail University Success Story: Building a Better Educational Website
sponsored by Crafter Software_Rivet Logic
WHITE PAPER: Find out how Full Sail experienced a jump in site visitors, page views and time on site. The new online presence has helped Full Sail instill the message that if offers both online and on-campus degree programs.
Posted: 26 Sep 2013 | Published: 26 Sep 2013

Crafter Software_Rivet Logic

Key Aspects of a Web Content Management Strategy
sponsored by Ektron
EGUIDE: In this e-guide, discover expert tips for a strong WCM system strategy. Read on to learn about solutions that can help an organization tailor its homepage appearance every time a new visitor arrives, distinctly message repeat visitors, track how and why customers are navigating compared to prospects, shorten Web forms and more.
Posted: 25 Sep 2013 | Published: 25 Sep 2013

Ektron

Webcast: BDIG Overview
sponsored by IBM
WEBCAST: Subscribe today for exclusive access to the latest video content, articles, updates, and white papers from your industry experts and have the opportunity to speak with an IBM representative. Welcome to the community.
Posted: 11 Sep 2013 | Premiered: Sep 11, 2013

IBM

Strategies for Web Experience Management
sponsored by OpenText
EGUIDE: In this E-Guide, learn more around mobile Web content management and web experience management.
Posted: 10 Sep 2013 | Published: 10 Sep 2013

OpenText

Webcast: 5 Game Changing Use Cases for Big Data
sponsored by IBM
WEBCAST: This webcast counts down five essential use cases for big data that can help your organization gain a competitive advantage and fuel success. Tune in today to learn more.
Posted: 09 Sep 2013 | Premiered: Aug 23, 2013

IBM

Webcast: Drive Business Innovation: Finding Treasure in the Data Attic
sponsored by IBM
WEBCAST: This valuable webcast explains how you can go from a data strategy focused on data collection to one that drives business innovation by transforming the ways that you think about and apply data governance and architecture.
Posted: 09 Sep 2013 | Premiered: Aug 23, 2013

IBM

Kognitio AIS Brochure
sponsored by Kognitio
WHITE PAPER: In this brief guide, discover how Kognito, a proven solution for AIS providers, can help meet demanding client SLAs and deliver comprehensive support.
Posted: 29 Aug 2013 | Published: 29 Aug 2013

Kognitio
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