Service. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER:
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: 21 May 2012 | Published: 21 May 2012
|
|
|
Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency
sponsored by IBM
CASE STUDY:
Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments.
Posted: 18 May 2012 | Published: 18 May 2012
|
|
|
Buy. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER:
Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: 18 May 2012 | Published: 18 May 2012
|
|
|
CIOs Embrace Custom Application Development
sponsored by SAP America, Inc.
WHITE PAPER:
In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development.
Posted: 17 May 2012 | Published: 17 May 2012
|
|
|
SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users
sponsored by Micro Focus
CASE STUDY:
USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.
Posted: 17 May 2012 | Published: 17 May 2012
|
|
|
New HP Support Center: Experts & Answers Tailored to You
sponsored by Hewlett-Packard Company
WHITE PAPER:
Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.
Posted: 16 May 2012 | Published: 16 May 2012
|
|
|
Defining the 21st Century salesperson
sponsored by SAP America, Inc.
WHITE PAPER:
This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
Posted: 15 May 2012 | Published: 15 May 2012
|
|
|
What if There Were a Better Class of Cloud?
sponsored by Alcatel-Lucent Enterprise
PRESENTATION TRANSCRIPT:
The Carrier Cloud is a superior class of public cloud services, which serves customers better and enables MSPs to further leverage the cloud for their own business benefits.
Posted: 15 May 2012 | Published: 15 May 2012
|
|
|
SearchCRM.com E-Guide: Optimizing the customer experience with CRM
sponsored by SAP America, Inc.
EGUIDE:
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
Posted: 09 May 2012 | Published: 09 May 2012
|
|
|
The Carrier Cloud: A Better Class of Cloud
sponsored by Alcatel-Lucent Enterprise
WEBCAST:
Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits.
Posted: 07 May 2012 | Premiered: 07 May 2012
|
|
|
The Future of Loyalty
sponsored by SAP America, Inc.
WHITE PAPER:
Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: 27 Apr 2012 | Published: 27 Apr 2012
|
|
|
Cloud Provider’s Wish List: The Need for Management and Reporting Tools
sponsored by Visual Network Systems
EGUIDE:
Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
|
|
|
Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction
sponsored by Enkata Technologies
EBOOK:
This paper discusses using predictive analytics to improve customer satisfaction.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
|
|
|
Tips and Tricks to Stay Out of the Spam Folder
sponsored by SendGrid
WHITE PAPER:
Find out how you can optimize email delivery with a cloud-based platform designed ensure that each one of your emails is delivered straight to the inbox. Gain expert tips for how to avoid spam triggers, design appealing emails and leverage transactional emails to promote customer engagement.
Posted: 24 Apr 2012 | Published: 24 Apr 2012
|
|
|
Leveraging Web Content Management for Improved Online Marketing
sponsored by OpenText
WEBCAST:
This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012
|
|
|
Understanding the Value of Customer Experience Management
sponsored by OpenText
WEBCAST:
This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
Posted: 02 Apr 2012 | Premiered: 02 Apr 2012
|
|
|
Multi-Channel Digital Marketing: The New Era of Customer Engagement
sponsored by OpenText
ANALYST REPORT:
Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.
Posted: 29 Mar 2012 | Published: 29 Mar 2012
|
|
|
Online Marketing - How to Create Value from Today's Digital Environment
sponsored by OpenText
WHITE PAPER:
In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
Posted: 29 Mar 2012 | Published: 29 Mar 2012
|
|
|
Transforming the customer experience with technology
sponsored by OpenText
EGUIDE:
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
|
|
|
CEM - Using the Power of Analytics to Optimize Customer Delight
sponsored by OpenText
ANALYST REPORT:
This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
|
|
|
5 Steps to Serving Customers in a Mobile World
sponsored by Voxeo
WHITE PAPER:
This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
|
|
|
How Integrating E-Commerce with ERP Increases Revenue
sponsored by Exact Software
CASE STUDY:
This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
|
|
|
Customer Experience Exchange E-Zine: Issue 3
sponsored by SearchCRM
EZINE:
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
|
|
|
Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER:
This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
|
|
|
MarketScope for IVR Systems and Enterprise Voice Portals
sponsored by Voxeo
ANALYST REPORT:
This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
|
|
