Customer Satisfaction

WHITE PAPER: Companies do not always know what technologies or processes exist that can help them achieve their desired improvements. Read this paper to learn how Catalyst Logistics Assessment for SAP, makes it easy and affordable to identify specific areas where they can improve.

Posted: 12 Nov 2009 | Published: 12 Nov 2009

WEBCAST: In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.

Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

WHITE PAPER: This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WHITE PAPER: This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.

Posted: 27 Oct 2009 | Published: 27 Oct 2009

CASE STUDY: Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs.

Posted: 27 Oct 2009 | Published: 27 Oct 2009

WHITE PAPER: Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

WHITE PAPER: This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.

Posted: 22 Oct 2009 | Published: 22 Oct 2009

WHITE PAPER: In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.

Posted: 22 Oct 2009 | Published: 22 Oct 2009

WHITE PAPER: Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.

Posted: 21 Oct 2009 | Published: 21 Oct 2009

WHITE PAPER: This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

Posted: 21 Oct 2009 | Published: 21 Oct 2009

WHITE PAPER: In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

Posted: 19 Oct 2009 | Published: 19 Oct 2009

WHITE PAPER: Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.

Posted: 14 Oct 2009 | Published: 14 Oct 2009

WHITE PAPER: This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

Posted: 12 Oct 2009 | Published: 12 Oct 2009

WHITE PAPER: According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

Posted: 02 Oct 2009 | Published: 02 Oct 2009

CASE STUDY: Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

Posted: 16 Sep 2009 | Published: 16 Sep 2009

CASE STUDY: The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.

Posted: 16 Sep 2009 | Published: 16 Sep 2009

CASE STUDY: This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

Posted: 16 Sep 2009 | Published: 16 Sep 2009

WHITE PAPER: In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

CASE STUDY: Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

Posted: 10 Sep 2009 | Published: 10 Sep 2009