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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer SatisfactionReports
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Utilize the Cloud to Reduce Help-Desk Ticket Volume
sponsored by IBM
CASE STUDY: Check out this case study to discover a robust, reliable and scalable application value management (AVM) platform that helped Cognizant Technology reduce ticket volume by 80%.
Posted: 22 Dec 2014 | Published: 01 May 2014

IBM

Australia Insurance Company Streamlines Business Operations
sponsored by OpenText
CASE STUDY: Find out which technologies a life insurance organization utilized to streamline business operations.
Posted: 22 Dec 2014 | Published: 31 Dec 2013

OpenText

Why businesses should enhance the digital customer experience
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to examine the challenges and benefits of gradually transitioning towards a customer-centric, digital business model. Read on to learn the points to consider and the steps to take to begin your transition towards digitalization.
Posted: 18 Dec 2014 | Published: 16 Sep 2014

Hewlett-Packard Company

Top 5 Trends in Information Governance Webinar
sponsored by OpenText
WEBCAST: Uncover the top 5 trends of information governance.
Posted: 18 Dec 2014 | Premiered: Dec 18, 2014

OpenText

Electric Company Utilizes SAP Solutions to Transform Their Business
sponsored by OpenText
CASE STUDY: Learn how one electricity company gained control of their information and improved business processes by utilizing SAP solutions.
Posted: 18 Dec 2014 | Published: 31 Dec 2013

OpenText

Cincinnati Zoo Transforms Customer Experience and Boosts Profits
sponsored by Avnet
WHITE PAPER: Find out how business analytics helped the Cincinnati Zoo improve their customer experience.
Posted: 16 Dec 2014 | Published: 31 Mar 2012

Avnet

Top 5 Trends in Enterprise Labeling
sponsored by Loftware
WHITE PAPER: Find out how key labeling drivers are impacting today's organizations and uncover the top 5 trends in enterprise labeling.
Posted: 16 Dec 2014 | Published: 16 Dec 2014

Loftware

IBM Smarter Process for Dummies
sponsored by IBM
BOOK: Read this white paper to better understand business process management (BPM).
Posted: 15 Dec 2014 | Published: 15 Dec 2014

IBM

The Big Opportunity for IBM Business Partners in Big Data and Analytics
sponsored by Avnet
WHITE PAPER: Learn how you can be profitable from big data if you implement it efficiently from 3 IT pros.
Posted: 15 Dec 2014 | Published: 30 Jun 2014

Avnet

Is Your Website Up to Par?
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Find out if your website is up to the standards of today's demanding customers
Posted: 15 Dec 2014 | Published: 15 Dec 2014

Oracle Corporation UK Ltd

How Your Company's Actions Impact Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Learn how your company's actions impact customer behaviors.
Posted: 12 Dec 2014 | Published: 12 Dec 2014

Oracle Corporation UK Ltd

Get a Better View of Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Find out how more modern measures can give you a better view of customer and employee behaviors.
Posted: 11 Dec 2014 | Published: 11 Dec 2014

Oracle Corporation UK Ltd

Why Everyone Needs to Own Customer Experience in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: Access this white paper to find out how CIOs are using software development to polish their brands
Posted: 10 Dec 2014 | Published: 10 Dec 2014

CA Technologies.

Differentiate Your Brand With Software-Based Services and Products
sponsored by CA Technologies.
ANALYST REPORT: Access this Forrester Research report to find out why companies are acknowledging the central role of software and elevate it from an IT-led application development group to a business-led product-development function.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

CA Technologies.

10 Strategies for Enhanced Web Self Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Learn how your organization can solve more customer issues via self-service, and uncover 10 strategies for enhanced web self-service.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Oracle Corporation UK Ltd

Retail Re-Imagined: How to Keep Pace with the Always-Connected Consumer
sponsored by Toshiba
EGUIDE: Find out what it takes to provide an exceptional omni-channel experience for your consumers.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Toshiba

Retail Re-Imagined: How to Keep Pace with the Always-Connected Shopper
sponsored by Toshiba
EGUIDE: Find out how retailers are replicating the brand experience at every touchpoint.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Toshiba

Sony Playstation Doubles Forecast Accuracy and Eliminates Spreadsheets
sponsored by Oracle Corporation UK Ltd
VIDEO: View this video to learn how Sony Playstation increased their forecast accuracy from less than 50 percent to 93 percent with a demand signal repository tool. When running ads to drive customers to a certain retail location, they needed to ensure that the product was actually there. Tune
Posted: 09 Dec 2014 | Premiered: 09 Dec 2014

Oracle Corporation UK Ltd

Digital Disruption is Forcing Change: Has Your Service Organization Adapted?
sponsored by Oracle Corporation UK Ltd
RESOURCE: Find out how digital disruption is forcing changes within modern businesses and how you should prepare accordingly to keep customers happy.
Posted: 09 Dec 2014 | Published: 09 Dec 2014

Oracle Corporation UK Ltd

Get Social with Customer Service Interactions
sponsored by Oracle Corporation UK Ltd
RESOURCE: Find out why it's so important that your company hops on the social solution bandwagon.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd

Secrets to Better Engage the Mobile Consumer: The Role of Push Notifications
sponsored by IBM
WHITE PAPER: Find out how you can maximize CEM program results by delivering targeted push notifications to customers' mobile devices.
Posted: 05 Dec 2014 | Published: 14 Aug 2014

IBM

Revolutionize Your Supply Chain with Oracle VCP
sponsored by Oracle Corporation UK Ltd
VIDEO: Find out how NCR revamped its forecasting and planning processes to improve customer service, reduce freight and inventories and increase utilization of capital assets.
Posted: 04 Dec 2014 | Premiered: 20 Aug 2014

Oracle Corporation UK Ltd

Modern Value Chains: Agents of Change
sponsored by Oracle Corporation UK Ltd
VIDEO: Find out how value chains are creating a customer centric, innovative, responsive and empowered business environment for companies everywhere.
Posted: 04 Dec 2014 | Premiered: 04 Dec 2014

Oracle Corporation UK Ltd

5 Ways to Get Started with Big Data
sponsored by IBM
WHITE PAPER: Uncover the top 5 use cases that can be your first step into utilizing big data effectively.
Posted: 03 Dec 2014 | Published: 30 Jun 2014

IBM

Private Education Provider Uses CRM Solution for Efficient Reporting
sponsored by NEC
CASE STUDY: Find out how a leading CRM solution helped an education provider achieve a reliable, efficient mechanism for reporting the status of the admissions pipeline
Posted: 02 Dec 2014 | Published: 31 Dec 2013

NEC
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