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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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Is Providing 24-Hour Global Support Right for You?
sponsored by Zendesk
WHITE PAPER: Learn now about key questions to ask as you determine your global customer support strategy. Access this resource and you'll also discover best practices for providing global support such as dashboards, collaboration tools, the cloud, and more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Zendesk

SAP S/4HANA Supply Chain Capability and Value Proposition Overview
sponsored by SAP
WHITE PAPER: Achieving excellence today requires visibility into operational, customer, and market data, and speed across the extended supply chain to react to changes in supply and demand. Access this white paper to learn more.
Posted: 29 Nov 2016 | Published: 29 Nov 2016

SAP

Make The Switch: Improve Customer Service With Chat
sponsored by Bomgar Corp.
RESOURCE: Rather than having customers search you out for support, meet them where they are — online. Live chat support is the next major step in customer support services. Access this infographic to learn how chat will enable your support team, improve customer satisfaction, and more.
Posted: 29 Nov 2016 | Published: 29 Nov 2016

Bomgar Corp.

How Your Supply Chain Can Drive Digital Transformation for Your Business
sponsored by SAP
RESOURCE: Learn what you can do to enhance innovation, productivity, and competitiveness by digitizing your extended supply chain.
Posted: 28 Nov 2016 | Published: 28 Nov 2016

SAP

Transforming Supply Chain and Logistics into Demand Networks
sponsored by SAP
WHITE PAPER: This white paper invites you to plan for demand. Read on and explore ways to enable a data-driven supply chain that puts the customer at the center, while your business becomes more agile and responsive.
Posted: 28 Nov 2016 | Published: 28 Nov 2016

SAP

Advanced Process Automation: Setting New Standards of Service in the Contact Center
sponsored by NICE Systems, Inc
WHITE PAPER: Explore 5 key benefits of robotic automation in the contact center, discover how 6 industries have already benefitted from reduced delays, lower operating costs, and fewer mistakes.
Posted: 28 Nov 2016 | Published: 28 Nov 2016

NICE Systems, Inc

Ten Steps to Reap the Rewards of Chat Support
sponsored by Bomgar Corp.
RESOURCE: Chat is proven to be customer and budget friendly, so why are organizations waiting to pull the trigger? Access this infographic to explore the 10 steps to reaping the full benefits of chat support. Learn how to handle implementation problems to launch and gain value from your chat support channel.
Posted: 28 Nov 2016 | Published: 28 Nov 2016

Bomgar Corp.

The 8 Top Advantages Of Using A Self-Service Request Portal
sponsored by Requuest
WHITE PAPER: Learn how self-service software can help handle a variety of requests without having to resolve them manually. Discover the 8 top advantages and 5 key elements of a self-service portal. Plus, learn the benefits you could gain by enabling users to activate your self-service program on mobile devices.
Posted: 23 Nov 2016 | Published: 23 Nov 2016

Requuest

Research Report: How To Deliver the Omni-Channel Support Customers Want
sponsored by BoldChat - LogMeIn
WHITE PAPER: Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.
Posted: 23 Nov 2016 | Published: 31 Aug 2016

BoldChat - LogMeIn

Optimizing the Digital User Experience
sponsored by Hewlett Packard Enterprise
PODCAST: A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This webcast explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management.
Posted: 22 Nov 2016 | Premiered: Nov 14, 2016

Hewlett Packard Enterprise

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!
sponsored by Genesys
WEBCAST: In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication.
Posted: 18 Nov 2016 | Premiered: Nov 8, 2016

Genesys

Going Back to Helpdesk Basics: Discover The Meaning Behind IT Language
sponsored by Requuest
WHITE PAPER: It's easy to get lost in the depths of IT lingo, and this is no different when it comes to the helpdesk. This white paper explains some of the most common terms that you'll use at any helpdesk to better clarify for, and collaborate with, non-IT employees. What is API integration? How are issues resolved? Find out inside.
Posted: 18 Nov 2016 | Published: 18 Nov 2016

Requuest

When Does 1 Hour Equal 6 Figures? The Cost of Salespeople Not Selling—And How to Fix It
sponsored by Microsoft
RESOURCE: Discover five methods for recapturing value by creating more time for your salespeople's' most valuable functions—including advice on how to curb the application flipping, enable social selling, mobilizing CRM apps and analytics, and more.
Posted: 18 Nov 2016 | Published: 18 Nov 2016

Microsoft

5 Trends Impacting Customer Engagement & Support
sponsored by BoldChat - LogMeIn
EBOOK: Every business seems to understand the urgent need to provide the best customer experience possible, so why do many struggle to meet customer expectations? Access this e-book to uncover 5 trends with the biggest impact on customer engagement and support. Learn how you can win the hearts and minds of today's connected customers.
Posted: 17 Nov 2016 | Published: 17 Nov 2016

BoldChat - LogMeIn

5 Ways To Improve Your Customer Experience This Holiday Season
sponsored by BoldChat - LogMeIn
EBOOK: Online shoppers have high expectations, and 82% of consumers have stopped doing business with a brand after just one bad experience. Access this e-book to gain 5 tips on bolstering your customer engagement strategy during this year's holiday season.
Posted: 17 Nov 2016 | Published: 17 Nov 2016

BoldChat - LogMeIn

Delivering Analytically Injected Digital Personalization for Online and Offline Data
sponsored by SAS
WHITE PAPER: This white paper outlines SAS solutions and architectural considerations for providing web content personalization. Learn how you can collect clickstream data in the cloud to better analyze customer browsing behavior for more targeted personalization.
Posted: 15 Nov 2016 | Published: 15 Nov 2016

SAS

How CPQ Software Can Help You Construct a Smarter Sales Organization
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Your sales team may have the right tools, but if they're missing a fixative--something to hold everything together--they'll never be truly efficient. Access this white paper to explore the 5 core mechanics of configure, price and quote (CPQ) software that can empower your sales team, drive efficiency, and more.
Posted: 10 Nov 2016 | Published: 31 Dec 2015

Oracle Corporation UK Ltd

How to Provide a Modern Sales Experience to Your Customers
sponsored by Oracle Corporation UK Ltd
EBOOK: Your customers are more empowered than ever before. Providing a great customer experience is what will help boost your customer retention rate. Access this e-book and receive an overview of Oracle sales technology. Plus, learn how to use current sales cloud technology to your advantage.
Posted: 09 Nov 2016 | Published: 31 Dec 2015

Oracle Corporation UK Ltd

Taming IT Complexity With User Experience Monitoring
sponsored by Catchpoint Systems Inc.
WHITE PAPER: Access this white paper to learn how user experience management fits into the age of digital transformation, how it ensures high-quality delivery of complex digital services, and more.
Posted: 09 Nov 2016 | Published: 09 Nov 2016

Catchpoint Systems Inc.

How to Ensure Quality Content Delivery in a Mobile World
sponsored by Limelight Networks, Inc.
DATA SHEET: Delivery high quality content to screens all over the world is taxing, especially considering the plethora of devices being used to access it in today's highly mobile world. Learn what important factors media and broadcasters need to take into consideration when deciding on a content delivery platform.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

Limelight Networks, Inc.

Rue La La: Using Customer Experience Monitoring for Mobile Website Performance
sponsored by Catchpoint Systems Inc.
CASE STUDY: An online style website that connects consumers to brands needed a comprehensive view of their customers' journey. Access this case study to learn how Rue La La used a customer experience monitoring software to filter out Internet noise and drill down into their mobile website performance analytics for actionable insights.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

Catchpoint Systems Inc.

Case Study: Improve End-User Experience Management & Avoid Downtime
sponsored by Catchpoint Systems Inc.
WHITE PAPER: When it comes to delivering web-based services in an always-on market, end-user experience management (EUM) is the most important aspect of your business. Access this case study to learn how global trading company GAIN Capital was able to improve their EUM and the services they offer their customers.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

Catchpoint Systems Inc.

How Manufacturers Can Use Value Selling to Deliver Great Experiences at Every Touch Point
sponsored by Infor
WHITE PAPER: Learn how manufacturers are developing long-term customer relationships while providing great service to existing customers. Also discover the role of CRM software in value-selling, delivering a consistent experience, and using customer data to build better insight.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

Infor

Discover and Quantify the Benefits of Modernizing your Oracle Technology Platform
sponsored by Cintra/Oracle
WHITE PAPER: Legacy environments can no longer keep pace with today's business needs. You need to be agile, improve customer experience, and take advantage of the cloud. Learn how to modernize your Oracle database and how hyper-converged platforms stand to benefit your business.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

Cintra/Oracle
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