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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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Your Guide to Building Customer Loyalty with Analytics
sponsored by SAS
WHITE PAPER: Happy customers mean a growing business, and for that reason, improving customer service with data analytics should be a top priority. Learn how you can get started on this journey by opening this white paper.
Posted: 26 May 2017 | Published: 26 May 2017

SAS

Digital ecosystem business models are consolidating – move quickly!
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This analysis from MIT's Centre for Information Systems Research explains why businesses need to move quickly to take advantage of digital technology.
Posted: 26 May 2017 | Published: 26 May 2017

ComputerWeekly.com

7 Case Studies: How Leading Brands Win at Paid Search
sponsored by [24]7
CASE STUDY: Across strategies and success metrics, tests confirm the benefits of high-frequency predictive search bidding – an overwhelming majority of today's consumer online experiences begin with a search engine. Find 7 case studies of companies across industries, and learn how they each harnessed paid search bidding to outmaneuver the competition.
Posted: 25 May 2017 | Published: 25 May 2017

[24]7

Data Governance, Customer Experience & The GDPR
sponsored by Informatica
WHITE PAPER: A top priority for any financial services company should be customer-centricity. Eventually, data governance will be a primary way of enhancing the customer experience. So how does complying with the European General Data Protection Regulation (GDPR) help reach this goal? Learn how data governance, customer experience, and the GDPR go hand-in-hand.
Posted: 25 May 2017 | Published: 01 Jul 2016

Informatica

Digital Transformation: Why Financial Services Companies Are Adopting A Suite Approach To Software
sponsored by NetSuite
WHITE PAPER: As the pace of change continues to accelerate in the financial services industry, digital transformation has become key for staying ahead of the curve. But where to begin on the digital transformation journey? Learn how to take the first step for your financial services firm to keep competitive, improve application security, and more.
Posted: 23 May 2017 | Published: 23 May 2017

NetSuite

The Retailer's Blueprint For Success: Enabling Great Customer Experiences
sponsored by NetSuite
WHITE PAPER: Today, the consumer is in the driver's seat. They expect information and products from multiple channels at any time – leading retail and commerce to adopt omnichannel approaches to CX. Inside, learn the challenges retailers are up against, 5 pillars of building a unified CX, and receive an overview of NetSuite's business system.
Posted: 23 May 2017 | Published: 23 May 2017

NetSuite

5 Top Tips To Convert Your Fly-By Audience Into Loyal Subscribers
sponsored by Cxense
WEBCAST: The publisher's business model is rapidly changing as media goes digital – often with unfavorable effects such as low user loyalty and engagement and high bounce rate. Follow along as Tom Wilde, Chief Product Officer, Cxense, explains how to convert you audience to loyal subscribers.
Posted: 15 May 2017 | Premiered: May 3, 2017

Cxense

Support Services and Customer Engagement: What's Changing?
sponsored by LogMeIn, Inc.
RESEARCH CONTENT: The traditional support organization focused on break/fix is a thing of the past. The successful support organization of 2017 and beyond is one focused on the overall customer experience. Learn about the current state of support services, including how to strengthen your customer experience and engagement strategy.
Posted: 15 May 2017 | Published: 15 May 2017

LogMeIn, Inc.

MSP Playbook: Management Guidelines
sponsored by Solarwinds MSP
WHITE PAPER: Use this white paper to guide you on how best to prioritize your technician's time, as well as learn how their focus impacts your relationships with your clients. Then, read on to learn how to address any overtime your staff may take, how to best rotate technicians, and more.
Posted: 11 May 2017 | Published: 11 May 2017

Solarwinds MSP

Top 3 Reasons to Customize Call Tracking for Your Business
sponsored by Twilio
WEBCAST: Register for this on-demand webinar to learn why a custom call tracking tool can help you track, measure, and optimize calls just like clicks.
Posted: 11 May 2017 | Premiered: May 11, 2017

Twilio

8 Ways to Increase Conversions with Call Tracking
sponsored by Twilio
WHITE PAPER: If a customer clicks on an ad but calls the store to make a purchase, how can you track conversion rates? Learn how call tracking is helping advertisers use phone numbers to match online clicks with offline purchasing behavior.
Posted: 11 May 2017 | Published: 11 May 2017

Twilio

Economy Drives New CRM Opportunities
sponsored by Conga
EGUIDE: Companies are missing out on CRM opportunities. Learn how to make the most of your CRM investment by equipping it with right analytics and notifications to troubleshoot issues and make customer-support more nimble.
Posted: 10 May 2017 | Published: 10 May 2017

Conga

Digital Transformation in Sales: Evolving the Art of Customer Engagement
sponsored by Microsoft
WHITE PAPER: This white paper examines the top driver behind improved customer engagement: digital transformation. Find out why top-performing sales organizations are increasing their revenues by prioritizing technology as they form new and evolving relationships with their customers.
Posted: 10 May 2017 | Published: 10 May 2017

Microsoft

How Global Brands Have Developed an Online Personalization Strategy
sponsored by Cxense
CASE STUDY: A company's web content is what defines them in the eyes of their customers – and that's why personalization plays such a key role in developing a brand strategy. In this case study collection, learn how several global companies such as MediaGene and iTromsø used Cxense technology to create a better personalization experience for customers.
Posted: 10 May 2017 | Published: 10 May 2017

Cxense

Legal services Marketplace Relies on Call Tracking to Demonstrate ROI for Lawyers
sponsored by Twilio
WHITE PAPER: Learn how Avvo implemented trackable numbers with Twilio to satisfy customers, increase conversion rates, deliver metrics, give business a boost.
Posted: 09 May 2017 | Published: 09 May 2017

Twilio

How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

eBook: Omnichannel Is No Longer Optional: Connecting the Contact Center Customer Experience
sponsored by Genesys
EBOOK: The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints – so omnichannel is no longer optional. Learn how your small to midsize business (SMB) can meet new customer expectations.
Posted: 09 May 2017 | Published: 09 May 2017

Genesys

Tackling the Disrupted Customer Journey: A Customer 360 View for Financial Institutions
sponsored by DataStax
WHITE PAPER: Why do 63% of customers feel their banks don't understand their needs when 70% of banking executives claim customer centricity to be highly important? Access this report to get a 360 degree view of the disrupted customer journey, and learn how to close the customer expectancy gap.
Posted: 09 May 2017 | Published: 09 May 2017

DataStax

Convert Like a Pro: The Future of Personalization in Marketing
sponsored by Cxense
EBOOK: Marketers have been experimenting with content recommendations and retargeting for many years, but with more and more customers expecting unique online experiences these methods just won't cut it anymore. Discover how to achieve personalization with big data, web and mobile apps, and more.
Posted: 09 May 2017 | Published: 09 May 2017

Cxense

Preparing for PSD2: The Role of Data in the Future of Banking
sponsored by DataStax
WHITE PAPER: To meet the requirements around customer experience from PSD2, the key will be your data management strategies. Learn how to cleanse and integrate your data for a single customer view and reduce the risk of opening up bank systems to third party access.
Posted: 08 May 2017 | Published: 08 May 2017

DataStax

How to Deliver Homepage Personalization to Increase Audience Loyalty, Advocacy, and Engagement
sponsored by Cxense
WHITE PAPER: According to a Demand Metric Study, 61% of consumers feel better about a company that delivers custom content, and are more likely to buy or convert. Homepage personalization is the next step in the journey to get closer to their readers. Learn how to personalize your homepage's content to better connect with your customers.
Posted: 08 May 2017 | Published: 08 May 2017

Cxense

3 Case Studies on Personalization in the Modern Customer Experience
sponsored by DataStax
CASE STUDY: In this case study discover how 3 major companies (Netflix, Intuit, and Clear Capital) tackle personalization with their applications, deliver seamless, always-on customer experiences, and more.
Posted: 05 May 2017 | Published: 05 May 2017

DataStax

Why Your Business Needs a Personalization Strategy
sponsored by Cxense
WHITE PAPER: Return customers are an asset for your company, providing quality, actionable data for you and your marketing department. Learn more about how you can leverage web personalization in your web apps and website design to provide an enticing customer experience that will keep your customers coming back.
Posted: 05 May 2017 | Published: 05 May 2017

Cxense

Be a Marketing Hero
sponsored by Cxense
WHITE PAPER: If you don't provide a personalized experience, somebody else will – and that's where your customers will keep going back to. Learn more about how you can leverage web app and website personalization in your own company and start keeping your customers.
Posted: 05 May 2017 | Published: 05 May 2017

Cxense

How to Implement a Personalized Online Customer Experience
sponsored by Cxense
EBOOK: This e-book explores how to engage customers and increase brand recognition with strategies for delivering personalized online customer experiences. Discover how to extract the key insights you need from customer data and leverage them to make personalization a measureable, profitable reality.
Posted: 04 May 2017 | Published: 04 May 2017

Cxense
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