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IT Governance

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ALSO CALLED: Information Technology Governance, Governance
DEFINITION: IT governance is a structure of processes that govern decision making around investment decisions, client relationships, project management and other important IT operational areas.
IT Governance Reports
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Service Delivery Refresh Delivers High ROI, Efficiency
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a leading telecom provider in Ireland restructured their reactive IT service management (ITSM) framework to one that is proactive. Learn how this new automated service delivery model achieved significant savings, better customer service ratings, and more.
Posted: 18 Nov 2015 | Published: 31 Dec 2013

Hewlett-Packard Enterprise

National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise

Automated ITSM Enhances E-Government Services
sponsored by Hewlett-Packard Enterprise
CASE STUDY: This case study delves into how ictQATAR leveraged an automated IT service management (ITSM) strategy to support their vision of more efficient and accessible e-government services.
Posted: 16 Nov 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise

Three IT Essentials for Small and Midsize Businesses
sponsored by Hewlett Packard Enterprise
RESOURCE: Check out the following informative infographic to learn about the top three essential IT technologies you need to keep the business demand/IT gap to a minimum. Access now and discover how you can prepare your business for the future, not matter what it holds.
Posted: 15 Nov 2015 | Published: 15 Nov 2015

Hewlett Packard Enterprise

The CIO's Dilemma? Disruptive Innovation vs. Performance Improvement
sponsored by Capgemini
EGUIDE: In the following excusive e-guide, learn how innovation can assume a destructive disposition in your business and uncover various tips on how to avoid this potentially hazardous dilemma.
Posted: 05 Nov 2015 | Published: 05 Nov 2015


Reduce Attack Surface and Compliance Risks with Unified Threat Protection
sponsored by Proofpoint, Inc.
WEBCAST: In this webcast, Joe Diamond, Director of Product Marketing for Information Protection at Proofpoint, explains how to protect your sensitive information from malicious attacks, system glitch, and human error with ongoing security solutions. View now to reduce your attack surface with automated classification.
Posted: 05 Nov 2015 | Premiered: Nov 5, 2015

Proofpoint, Inc.

Clay Christensen Warns CIOS That Smart Managers are Doomed to Fail
sponsored by Capgemini
EGUIDE: In the following exclusive e-guide hear from world-renowned business thinker, Clayton Christensen as he reveals why innovation may be a bad thing for forward thinking CIOs.
Posted: 04 Nov 2015 | Published: 04 Nov 2015


The CIO Mandate: Engaging Customers with Business Technology
sponsored by NetSuite
WHITE PAPER: In this Forrester report, learn how technology-fueled, customer disruption continues to accelerate the pace of business, and what you can do to get IT up to speed. Three different yet parallel modes of engaging customers are outlined, as well as five customer engagement core concepts that will help your business succeed.
Posted: 01 Nov 2015 | Published: 18 Mar 2015


The Global Rise of the Mobile Worker: Assessing Mobility in 2015
sponsored by Dimension Data
WHITE PAPER: This report provides detailed insight into the market's position on mobility within the workspace for 2015. Access this paper now to discover the current challenges faced by enterprise level businesses around the world and see MDM's relationship with market maturity.
Posted: 29 Oct 2015 | Published: 29 Oct 2015

Dimension Data

Luxury Phone Manufacturer Uses Operational Metrics to Meet Customer Expectations
sponsored by Splunk
VIDEO: In this webcast, learn how luxury phone manufacturer Vertu leveraged operational analytics to improve their software reliability. Discover how they automated feedback from product testers and gained visibility so that software quality could be tracked over time.
Posted: 28 Oct 2015 | Premiered: 28 Oct 2015


Unlocking the Full Range of Cloud Benefits with Oracle
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In the following white paper, learn how businesses are making the most out of their cloud deployments, including a common cloud computing system they all rely on for a complete, effective, and valuable utilization of cloud. Access now and learn how to unlock the benefits you may be missing out on.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

Oracle Corporation UK Ltd

Buyer's Guide: Next-Generation Service Management
sponsored by
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ITSM Shake Up: Trends Transforming IT Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This white paper delves into digital trends known as the "3rd Platform" that are shaking up and forcing businesses to transform their IT service management (ITSM). Read on to learn about the new ITSM architecture that integrates to supports these innovative trends.
Posted: 23 Oct 2015 | Published: 31 Aug 2015

Hewlett-Packard Enterprise

Strengths and Weaknesses of a Dynamic ITSM Tool
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This white paper breaks down the strengths, weaknesses, opportunities, and threats of a dynamic IT service management (ITSM) solution that embraces the shift of helping multiple business units realize new efficiencies.
Posted: 21 Oct 2015 | Published: 20 Jul 2015

Hewlett-Packard Enterprise

Edge for IT Leaders Strategic Enabler of Business Services
sponsored by Unisys
WHITE PAPER: In the following white paper, find out how CIOs and IT decision maker can boost their visibility and control into services by leveraging service management technology. Inside, learn about a service management system that can help drive both visibility and control all while providing real time insights into data and operations.
Posted: 19 Oct 2015 | Published: 19 Oct 2015


Digital Disruptive Intermediaries: Finding Opportunity Amongst the Rubble
sponsored by Capgemini
WHITE PAPER: In this report gain insight on, and examine in detail, the ways in which Digital Disruptive Intermediaries (DDI) change the way value is created and organized in different markets. Read on now and learn how to prepare and deal with this shift and ultimately, learn how to turn profit from it.
Posted: 15 Oct 2015 | Published: 15 Oct 2015


Is the CIO's Career more Important than Business Success?
sponsored by Colt IT Services
WHITE PAPER: In the following paper explore the topic of IT professionals in regards to their view of personal and company risk—whether these differ, and what problems this may cause as we enter the digital era.
Posted: 14 Oct 2015 | Published: 14 Oct 2015

Colt IT Services

How to Partner to Win: Selecting the right Channel Partner to Drive Business
sponsored by Schneider Electric
PRESENTATION TRANSCRIPT: In the following presentation transcript, learn from Maeve Fox, EMEA Channel Program Manager, Schneider Electric, about the importance of partnering with an effective IT services provider and uncover where you can turn for help in deciding which partner is right for your business.
Posted: 28 Sep 2015 | Published: 28 Sep 2015

Schneider Electric

Rethinking the IT/Business Partnership to Drive Digital Innovation
sponsored by Oracle Corporation
WHITE PAPER: In the following Harvard Business Review white paper, delve through the results of an extensive survey including the responses from over 270 business and IT pros revealing their strategies for building closer ties between IT and the business.
Posted: 28 Sep 2015 | Published: 28 Sep 2015

Oracle Corporation

8 Questions to Determine Whether Your Technology can Support Your Growth Strategy
sponsored by Verizon
WHITE PAPER: In the following white paper, learn about the top eight questions to ask yourself or business leaders to determine whether or not your business has the necessary technology in place to take operations to the next level.
Posted: 23 Sep 2015 | Published: 23 Sep 2015


A Practical Guide to Choosing the Right IT Systems
sponsored by Oracle, in association with Intel
WHITE PAPER: In the following white paper, learn about the importance of choosing the right IT systems. Read on now and learn about the potential downfalls of choosing the inappropriate systems for your niche, where to turn for advice on the right systems, and more.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

Oracle, in association with Intel

How to Reduce Costs in Following Best Practices: by Simplifying IT Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In the following white paper, explore the various challenges SMB IT faces today in response to new IT megatrends. Inside, learn how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HP to achieve their goals.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

Hewlett Packard Enterprise

ServiceNow Webcast: Has the Inbox Killed Productivity?
sponsored by ServiceNow
WEBCAST: In the following webcast, learn about the various ways business can improve employee and management productivity by addressing manual processes like email and spreadsheets. Tune in now and get started on the right path to a more effective, productive, and cost effective business.
Posted: 21 Sep 2015 | Premiered: Sep 18, 2015


The Boardroom Redefined Showcase Overview Demo
sponsored by SAP
VIDEO: In this video, learn about redefining the boardroom. This video seeks to demonstrate a way to meld the boardroom, places, and devices into a real-time enterprise experience. Powered by SAP S/4HANA, it enables business leaders to understand the past, predict the future, and drive execution. Watch now to uncover more.
Posted: 17 Sep 2015 | Premiered: 17 Sep 2015


Webcast: Global Hyper-Convergence 101: An Industry-Leading Advantage
sponsored by Pivot3
WEBCAST: In this webinar, Bob Haas, Sales Engineering Team Lead at Pivot3, highlights one hyper-converged infrastructure (HCI) software solution that will ensure fault tolerance without replicating data. Access this video now to get an insider look at how to differentiate HCI provider offerings based on industry.
Posted: 10 Sep 2015 | Premiered: Sep 10, 2015

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