Customer Service ( IT Customer Support and Customer Support) Definition

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

Members: Sign in

May 16, 2008

Free Newsletters

Customer Service

-- 118 Vendor Reports | 27 Products

ALSO CALLED: IT Customer Support and Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions …
Definition continues below.

Recent Vendor Reports on Customer Service
The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation sponsored by IBM WHITE PAPER: Posted: 14 May 2008 \| Published: 01 Jan 2008 SUMMARY: The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise. TOPICS: Customer Service \| Governance \| Outsourcing

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing sponsored by IBM WHITE PAPER: Posted: 14 May 2008 \| Published: 01 Jan 2007 SUMMARY: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. TOPICS: Customer Information Management \| Customer Service \| Customers

A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon sponsored by ACCESS COMMERCE CASE STUDY: Posted: 13 May 2008 \| Published: 01 Jan 2007 SUMMARY: Cameleon helped the SDMO Industries sales organization become more effective and productive, and has provided a solid foundation to support future growth. TOPICS: Customer Satisfaction \| Customer Service \| ERP System \| Integration \| Software

Retaining Global Leadership with Cameleon Multichannel Commerce sponsored by ACCESS COMMERCE CASE STUDY: Posted: 13 May 2008 \| Published: 01 Jan 2007 SUMMARY: The capabilities of Cameleon have armed X-Rite with a competitive advantage in their industry allowing them to fully automate the process of matching products to a customer's exact need and obtain accurate price quotes and place orders. TOPICS: Customer Experience \| Customer Service \| e-Commerce \| ERP System \| Project Management

Optimizing Complex Selling and Ordering Processes across Europe sponsored by ACCESS COMMERCE CASE STUDY: Posted: 13 May 2008 \| Published: 01 Jan 2007 SUMMARY: The Cameleon product configurator has enabled Invacare to standardize and streamline their product offering. TOPICS: Customer Satisfaction \| Customer Service \| e-Commerce \| ERP System

SAP™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Sales \| SAP (Product) \| User Experience

Salesforce.com™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from... TOPICS: Contact Centers \| CRM \| Customer Service \| Integration

Microsoft Dynamics™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f... TOPICS: Contact Centers \| CRM \| Customer Service \| Integration \| SQL Server

Oracle PeopleSoft CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| PeopleSoft (Product) \| Sales \| User Experience

Oracle Siebel Integration into the Contact Center Technical Integration Brief sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| Sales \| User Experience

View All Customer Service Vendor Reports »

CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.
Customer Service definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits \| Site Map All Rights Reserved, Copyright 2000 - 2007, TechTarget \| Read our Privacy Statement