A Guide to the Value of Reliable Data in Manufacturing
sponsored by DataFlux Corporation
WHITE PAPER:
This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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A Better Bottom Line - Implementing Efficient Business Solutions
sponsored by SAP AG
WHITE PAPER:
Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
Posted: 30 Oct 2009 | Published: 30 Oct 2009
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How Technology Can Help You Expand Your Business
sponsored by SAP AG
WHITE PAPER:
Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
Posted: 30 Oct 2009 | Published: 30 Oct 2009
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How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM
WHITE PAPER:
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: 23 Oct 2009 | Published: 23 Oct 2009
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
WHITE PAPER:
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: 23 Oct 2009 | Published: 23 Oct 2009
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
WEBCAST:
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: 23 Oct 2009 | Premiered: 23 Oct 2009
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Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come
sponsored by Infor CRM
WHITE PAPER:
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: 22 Oct 2009 | Published: 22 Oct 2009
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Cashing in on Customer Intelligence in the Financial Services Industry
sponsored by Infor CRM
WHITE PAPER:
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: 22 Oct 2009 | Published: 22 Oct 2009
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Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
WHITE PAPER:
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: 21 Oct 2009 | Published: 21 Oct 2009
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Dell Deployment Design and Implementation
sponsored by Dell, Inc. and Intel
DATA SHEET:
The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes.
Posted: 07 Oct 2009 | Published: 07 Oct 2009
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Dell Virtualization: Simplifying the Path to Profit
sponsored by Dell, Inc. and Intel
WEBCAST:
This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions.
Posted: 07 Oct 2009 | Premiered: 07 Oct 2009
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
WHITE PAPER:
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: 02 Oct 2009 | Published: 02 Oct 2009
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ERP in SMB: Exploring Growth Strategies
sponsored by SAP
WHITE PAPER:
This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
Posted: 28 Sep 2009 | Published: 28 Sep 2009
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Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
sponsored by RSA, The Security Division of EMC
WHITE PAPER:
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
Posted: 25 Sep 2009 | Published: 25 Sep 2009
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Proven Strategies for Successfully Deploying An Electronic Health Records Solution
sponsored by Kofax, Inc.
WEBCAST:
This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
Posted: 22 Sep 2009 | Premiered: 22 Sep 2009
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Midmark Aims for Excellence with Efficient Products and Support
sponsored by LogMeIn, Inc.
CASE STUDY:
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
CASE STUDY:
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment
sponsored by CDC Global Services - Catalyst
WHITE PAPER:
This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
Posted: 15 Sep 2009 | Published: 15 Sep 2009
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Rational Agile Development Solutions eKit
sponsored by IBM
ASSESSMENT TOOL:
Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.
Posted: 11 Sep 2009 | Published: 11 Sep 2009
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Increasing Customer Experience via Rich Information Applications
sponsored by Actuate
WHITE PAPER:
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Microsoft Dynamics CRM Online Case Study: High Five Sportswear
sponsored by Microsoft
CASE STUDY:
Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Introduction to Microsoft Dynamics CRM Online
sponsored by Microsoft
WEBCAST:
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: 09 Sep 2009 | Premiered: 09 Sep 2009
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Drive Real-World Business Processes with Microsoft Dynamics CRM
sponsored by Microsoft
WEBCAST:
Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
Posted: 09 Sep 2009 | Premiered: 09 Sep 2009
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Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2
sponsored by Microsoft
WEBCAST:
Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
Posted: 09 Sep 2009 | Premiered: 09 Sep 2009
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Improve Customer Relationships Using the 2007 Office System
sponsored by Microsoft
WEBCAST:
This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
Posted: 09 Sep 2009 | Premiered: 09 Sep 2009
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