| Recent Vendor Reports on Customer Service |
The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation
sponsored by IBM
WHITE PAPER: Posted: 14 May 2008 | Published: 01 Jan 2008
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Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing
sponsored by IBM
WHITE PAPER: Posted: 14 May 2008 | Published: 01 Jan 2007
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A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon
sponsored by ACCESS COMMERCE
CASE STUDY: Posted: 13 May 2008 | Published: 01 Jan 2007
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Retaining Global Leadership with Cameleon Multichannel Commerce
sponsored by ACCESS COMMERCE
CASE STUDY: Posted: 13 May 2008 | Published: 01 Jan 2007
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Optimizing Complex Selling and Ordering Processes across Europe
sponsored by ACCESS COMMERCE
CASE STUDY: Posted: 13 May 2008 | Published: 01 Jan 2007
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SAP CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
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Salesforce.com CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
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Microsoft Dynamics CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
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Oracle PeopleSoft CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
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Oracle Siebel Integration into the Contact Center Technical Integration Brief
sponsored by AMC Technology
WHITE PAPER: Posted: 09 May 2008 | Published: 01 May 2008
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