Knowledge Management Software

EGUIDE: Read this expert resource to explore more about the key issues of establishing an effective approach to information governance. It explains how you can develop a content management program that fits in with the scope and needs of your organization.

Posted: 26 Mar 2013 | Published: 26 Mar 2013

WHITE PAPER: SharePoint technology can provide your business with unprecedented levels of collaboration, but 40% of organizations currently using SharePoint report that the adoption rate is slower than expected due to a poor user experience. Read on to learn 5 simple steps that will enhance the SharePoint user experience and boost adoption rates.

Posted: 04 Dec 2012 | Published: 04 Dec 2012

WHITE PAPER: This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level.

Posted: 22 Nov 2010 | Published: 22 Nov 2010

EGUIDE: Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

Posted: 13 Feb 2013 | Published: 13 Feb 2013

EGUIDE: Dynamic case management (DCM) has quickly become a hot topic in IT. But many IT professionals are still skeptical that DCM is anything more than just a fancy word for ECM or BPM. Read this expert guide to learn the truth about DCM, including how its collaborative abilities can help your breakdown organizational silos.

Posted: 08 Jan 2013 | Published: 08 Jan 2013

WHITE PAPER: It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  

Posted: 13 Sep 2012 | Published: 01 Mar 2012

WHITE PAPER: Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.

Posted: 21 Jun 2012 | Published: 21 Jun 2012

TRIAL SOFTWARE: IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.

Posted: 16 Dec 2011 | Premiered: 16 Dec 2011

EGUIDE: This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.

Posted: 07 Dec 2011 | Published: 05 Dec 2011

EGUIDE: In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.

Posted: 21 Nov 2011 | Published: 17 Nov 2011

EGUIDE: In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.

Posted: 21 Nov 2011 | Published: 17 Nov 2011

EGUIDE: This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.

Posted: 21 Nov 2011 | Published: 17 Nov 2011

EGUIDE: In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.

Posted: 21 Nov 2011 | Published: 17 Nov 2011

EGUIDE: Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.

Posted: 18 Nov 2011 | Published: 07 Nov 2011

EGUIDE: Read this expert e-guide to learn how to use communication and flexibility to create an effective dynamic case management (DCM) architecture, provide consistent ongoing maintenance for that architecture, address critical questions about the technology itself, and obtain business support for and involvement in DCM.

Posted: 18 Nov 2011 | Published: 07 Nov 2011

EGUIDE: This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.

Posted: 15 Nov 2011 | Published: 01 Oct 2011

EGUIDE: Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.

Posted: 15 Nov 2011 | Published: 15 Nov 2011

EGUIDE: This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.

Posted: 15 Nov 2011 | Published: 11 Nov 2011

EGUIDE: This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management.

Posted: 15 Nov 2011 | Published: 11 Nov 2011

TRANSCRIPT: This transcript of a Spigit webcast explains how you can leverage the existing investment and knowledge of Sharepoint to tap into powerful idea management using SpigitEngage for Sharepoint.

Posted: 23 Jun 2011 | Published: 23 Jun 2011

WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.

Posted: 20 May 2010 | Published: 19 May 2010

CASE STUDY: Read this paper to learn how when Apex CoVantage needed a more sophisticated OCR solution they turned to the ABBYY FineReader Engine and started seeing the benefits almost immediately and continue to experiencing them every day.

Posted: 13 Apr 2010 | Published: 13 Apr 2010

WHITE PAPER: Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. This whitepaper will discuss the three must-have principles that represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

PRESENTATION TRANSCRIPT: Read this Presentation Transcript to learn how to build a dynamic IT infrastructure and pro-actively manage your data center.

Posted: 07 Apr 2009 | Published: 07 Apr 2009

WHITE PAPER: Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.

Posted: 14 Nov 2008 | Published: 01 Jul 2007