CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry
sponsored by Infor CRM
WHITE PAPER:
This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
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The Social-Powered Enterprise
sponsored by Salesforce.com
EBOOK:
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
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The Social Sales Revolution
sponsored by Salesforce.com
EBOOK:
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
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Video Trancript: Unlock your Back Office and Become a Social Enterprise
sponsored by Salesforce.com
PRESENTATION TRANSCRIPT:
Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Unlock your Back Office and Become a Social Enterprise
sponsored by Salesforce.com
VIDEO:
The business value of social and mobile apps can now be harnessed by organizations who are already using SAP applications for their core operations. View this brief video explanation to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: 31 Jan 2012 | Premiered: 31 Jan 2012
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Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge
sponsored by Dell, Inc. and Intel
PRESENTATION TRANSCRIPT:
This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.
Posted: 25 Jan 2012 | Published: 25 Jan 2012
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Accenture Technology Vision 2012
sponsored by ComputerWeekly.com
IT BRIEFING:
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Posted: 23 Jan 2012 | Published: 23 Jan 2012
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Security Predictions for 2012
sponsored by Websense, Inc.
WHITE PAPER:
This pivotal resource offers valuable insight into 7 security predictions for the coming year, as well as ways in which your organization can prepare for whatever lurks on the horizon.
Posted: 18 Jan 2012 | Published: 18 Jan 2012
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CIO Strategies for Consumerization
sponsored by Dell, Inc. and Intel
WHITE PAPER:
New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise.
Posted: 28 Dec 2011 | Published: 28 Dec 2011
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Is the Future of Business Commerce in Social Media?
sponsored by Ariba, Inc.
WHITE PAPER:
In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction.
Posted: 27 Dec 2011 | Published: 27 Dec 2011
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Consumerization and Social Media: Where is the Business Return?
sponsored by Dell, Inc. and Intel
WHITE PAPER:
This white paper offers analysis of IDC surveys conducted in autumn 2011 of top IT leaders in Europe on the proliferation of social media and new access devices and their implications for business and government organizations.
Posted: 27 Dec 2011 | Published: 27 Dec 2011
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Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical
sponsored by IBM
WHITE PAPER:
As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Assessment Customer Value Strategy Accelerator
sponsored by IBM
WHITE PAPER:
This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER:
Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Social media is not just for fun – it can transform your business
sponsored by ComputerWeekly.com
WHITE PAPER:
This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses
sponsored by ComputerWeekly.com
WHITE PAPER:
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Gartner: How to bridge the gap between business and social apps
sponsored by ComputerWeekly.com
WHITE PAPER:
The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Seven Trends That Will Change Business Intelligence As We Know It
sponsored by Jaspersoft
WHITE PAPER:
Read this white paper to learn about 7 trends that are changing BI tools and strategies.
Posted: 22 Sep 2011 | Published: 22 Sep 2011
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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy
sponsored by SugarCRM Inc.
WHITE PAPER:
Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Posted: 08 Nov 2010 | Published: 08 Nov 2010
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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
sponsored by SAP America, Inc.
JOURNAL ARTICLE:
Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.
Posted: 19 Mar 2009 | Published: 19 Mar 2009
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