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Social Computing

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DEFINITION: Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals. While social networking has gone on almost as long as societies themselves have existed, the unparalleled potential of the Internet to promote such connections is only now being fully recognized and exploited, through Web-based groups established for that purpose.  … 
Definition continues below.
Social Computing Reports
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Real-Time Protection from Advanced Web Threats
sponsored by Trustwave
WHITE PAPER: This white paper discusses how you can stay safe from web-based attacks without compromising your organization's online presence.
Posted: 05 Oct 2015 | Published: 31 Dec 2014


Social is for Closers
sponsored by Microsoft
EBOOK: This eBook outlines how you can use online networks to build relationships and boost sales for your organization. Discover why forming authentic connections with customers can have a positive impact on customer experience and your company's bottom line.
Posted: 02 Oct 2015 | Published: 02 Oct 2015


Turning Social Sentiment into Opportunity
sponsored by Microsoft
WHITE PAPER: This humorous white paper explores social listening for marketing. Discover how quantifiable metrics reveal the ways your products, promotions, and marketing messages are resonating with your target audiences.
Posted: 02 Oct 2015 | Published: 02 Oct 2015


Social Threat Intelligence: Embracing Collaborative Security
sponsored by Threatstream
WEBCAST: This webcast discusses the benefits of social threat intelligence (STI), a form of threat intelligence that embraces collaboration across enterprises.
Posted: 24 Sep 2015 | Premiered: Jun 18, 2015


Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 22 Sep 2015 | Published: 30 Jan 2015

Hewlett-Packard Company

An End-to-End Digital Experience is: Personal, Adaptive & Relevant
sponsored by IBM
WHITE PAPER: This white paper discusses how you can build a rich social experience for both your customers and your employees.
Posted: 21 Sep 2015 | Published: 31 Jul 2015


How to Get (and Stay!) Ahead of the Mobile Consumer with 5 Tips
sponsored by Harte Hanks
WHITE PAPER: This article talks about ways you can keep up with your mobile audience and deliver an optimal customer experience despite disruptions. Get insights on five useful topics ranging from customer data to compelling content.
Posted: 18 Sep 2015 | Published: 12 Aug 2015

Harte Hanks

Three Steps to a Coherent Digital Customer Strategy
sponsored by Oracle Corporation
EGUIDE: In this e-guide, experts outline tools and tips for CIOs and their application leaders to step up their digital customer experience initiatives. Find key takeaways to create a cultureĀ of customer-focused digital delivery.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

Oracle Corporation

Research Report: What Makes a Winning Sales Team in 2015?
sponsored by
RESEARCH CONTENT: What does the age of buyer sophistication mean for today's sales teams, and which practices separate thriving sales leaders from those merely treading water? Access this research report, which synthesizes responses from 2372 global sales leaders to determine 4 key trends for the present and future of the sales industry.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

How to Strategize Connected Health
sponsored by Hitachi Data Systems
VIDEO: In this video, health strategist Dave Wilson breaks down how social innovation is driving connected health. Discover the multiple ways you and your peers can gather and analyze data to cooperatively provide better patient outcomes.
Posted: 17 Sep 2015 | Premiered: 22 Jul 2015

Hitachi Data Systems

5 Reasons for Sales Teams to Embrace the Power of Analytics
sponsored by
WHITE PAPER: This e-book outlines the top five reasons why analytics is poised to transform sales. Read now for tips on keeping your team ahead when you get critical business data right where sales actually happen.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

Web API Management: New Rules for a New Economy
sponsored by IBM
WHITE PAPER: This white paper shows how a Web API provides a public persona for the enterprise. Learn how to optimize yours by discovering tools that promote application development efforts, so you can exploit the Web API to its fullest potential.
Posted: 09 Sep 2015 | Published: 31 Dec 2013


IT Analytics: Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: This white paper presents strategies that offer aid to IT leaders facing the challenges of new technologies. Access now and learn how analytics can help streamline IT management - yes, even in cloud computing environments.
Posted: 08 Sep 2015 | Published: 31 Dec 2014


The Data Center Impact of Cloud, Analytics, Mobility, and More
sponsored by IBM
WHITE PAPER: This white paper explores what changes in IT mean for data centers and examines what the data center of tomorrow needs to look like.
Posted: 02 Sep 2015 | Published: 30 Sep 2014


Pervasive technology trends shaping the business and the implications for your data center
sponsored by IBM
WHITE PAPER: This paper describes the implications of cloud computing, mobile technologies, social collaboration, and business analytics on data center operations. Access now and learn about the predictive tools and techniques you can use to help build data center strategies that hold up in the face of such disruptive technologies.
Posted: 28 Aug 2015 | Published: 28 Aug 2015


5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014


The Enterprise Journey to Cloud
sponsored by IBM
WHITE PAPER: The complexity and critical role of ERP systems in organizations require an enterprise cloud strategy to evaluate the best way to migrate to the cloud. Access this white paper for help in developing a cloud strategy that addresses key areas.
Posted: 17 Aug 2015 | Published: 30 Sep 2014


Salesforce Social Customer Service
sponsored by
WHITE PAPER: In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.
Posted: 17 Jul 2015 | Published: 16 Jul 2015

Activision: A Social Customer Service ROI Story
sponsored by
CASE STUDY: In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015

How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by
WHITE PAPER: In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Collaboration Matters: Lay the Foundation and Keep the Momentum
sponsored by Dropbox for Business
EGUIDE: In this expert e-guide, you will learn the importance of ensuring that all organizational channels understand the benefits of enterprise collaboration as necessary for getting optimum value from user buy-in. Plus, discover how to use technology to initiate collaboration from T.J. Keitt, a senior analyst at Forrester Research Inc.
Posted: 04 Jun 2015 | Published: 04 Jun 2015

Dropbox for Business

130 Sales Tips for 2015 from Salesforce
sponsored by
EBOOK: This e-book rounds up 130 of the best sales tips for success in 2015 and beyond. Read on to absorb experts' wisdom on a variety of topics, from productivity and sales culture to prospecting and cold calling.
Posted: 28 May 2015 | Published: 31 Dec 2014

Take Action on Customer Insights
sponsored by Hewlett-Packard Limited
WHITE PAPER: With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.
Posted: 20 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited

Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited

The Future of Tech in the Workplace is Bright, But Not Fully Automated
sponsored by Dell, Inc.
WHITE PAPER: If you are in management and feel that the workplace needs a human touch despite BYOD trends, you'll want to access this detailed infographic. Uncover findings from workforce researchers illustrating employees' technological outlook, with useful statistics and a comprehensive study.
Posted: 13 Apr 2015 | Published: 31 Dec 2014

Dell, Inc.
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SOCIAL COMPUTING DEFINITION (continued): …  Based on the six degrees of separation concept (the idea that any two people on the planet could make contact through a chain of no more than five intermediaries), social networking establishes interconnected Internet communities (sometimes known as personal networks) that help people make contacts that would be good for them to know, but that they would be unlikely to have met otherwise. In general, here's how it works: you join one of the sites and invite people you know to join as well. Those people invite their contacts to join, who in turn invite their contacts to join, and the process repeats … 
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