How social media drives business success
sponsored by ComputerWeekly.com
IT BRIEFING:
There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.
Posted: 21 May 2012 | Published: 21 May 2012
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Harvey Nash CIO Survey 2012
sponsored by ComputerWeekly.com
IT BRIEFING:
CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.
Posted: 17 May 2012 | Published: 17 May 2012
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
sponsored by DMG Consulting
WHITE PAPER:
This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: 16 May 2012 | Published: 16 May 2012
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
sponsored by SearchCRM
EZINE:
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: 16 May 2012 | Published: 16 May 2012
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DWP: Social Media Strategies and Idea Street
sponsored by ComputerWeekly.com
PRESENTATION:
David Cotterill, head of innovation at the Department for Work & Pensions (DWP), explains how he using social media to help drive innovation in this short presentation.
Posted: 01 May 2012 | Published: 01 May 2012
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Retail Week Tearing Up the Rule Book
sponsored by SAP America, Inc.
WHITE PAPER:
Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
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Bersin Bulletin - Rethinking Recruiting: Modernizing the Way We Hire
sponsored by SuccessFactors
WHITE PAPER:
While many are out of work and eager to find jobs, organizations are having trouble finding the right candidates for the jobs they're hiring for. This white paper discusses how leveraging social networking technologies can improve the recruitment process and ensure the right applicants are sought out and hired.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
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CRM Essentials Sales On Demand Video
sponsored by SAP America, Inc.
VIDEO:
Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.
Posted: 23 Apr 2012 | Premiered: 23 Apr 2012
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The big returns from big data
sponsored by ComputerWeekly.com
ANALYST REPORT:
Organisations can earn an incremental ROI of 241 percent by using big data technology to examine large and complex data sets, according to this report from Nucleus Research.
Posted: 05 Apr 2012 | Published: 05 Apr 2012
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Building a Clear and Socially Connected Enterprise
sponsored by SAP America, Inc.
WHITE PAPER:
Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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Gartner IT Infrastructure & Operations Management Summit
sponsored by Gartner
BROCHURE:
The Summit covers your top I&O issues and technologies, including cloud computing, virtualization, achieving operational excellence with limited resources, aligning I&O to business goals and more. Improve your technology, people and processes to deliver faster and more agile IT services at lower cost.
Posted: 06 Mar 2012 | Published: 06 Mar 2012
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Tweeting for Keeps: Financial Services and the Social Media Archiving Conundrum
sponsored by Iron Mountain
WHITE PAPER:
Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more.
Posted: 01 Mar 2012 | Published: 01 Mar 2012
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Successfully Move Your SAP Business Core to the Social Enterprise
sponsored by Salesforce.com
PRESENTATION TRANSCRIPT:
Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
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How the Cloud Can Transform Your Enterprise
sponsored by Salesforce.com
VIDEO:
The business value of social and mobile apps can now be harnessed by organizations who are already using SAP applications for their core operations. View this brief video explanation to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: 31 Jan 2012 | Premiered: 31 Jan 2012
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Accenture Technology Vision 2012
sponsored by ComputerWeekly.com
IT BRIEFING:
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Posted: 23 Jan 2012 | Published: 23 Jan 2012
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Security Predictions for 2012
sponsored by Websense, Inc.
WHITE PAPER:
This pivotal resource offers valuable insight into 7 security predictions for the coming year, as well as ways in which your organization can prepare for whatever lurks on the horizon.
Posted: 18 Jan 2012 | Published: 18 Jan 2012
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CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER:
Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Social media is not just for fun – it can transform your business
sponsored by ComputerWeekly.com
WHITE PAPER:
This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses
sponsored by ComputerWeekly.com
WHITE PAPER:
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Gartner: How to bridge the gap between business and social apps
sponsored by ComputerWeekly.com
WHITE PAPER:
The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Enterprise Mobility: 9 Best Practices for CIOs
sponsored by Dell, Inc. and Intel
WHITE PAPER:
New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise.
Posted: 21 Feb 2011 | Published: 21 Feb 2011
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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy
sponsored by SugarCRM Inc.
WHITE PAPER:
Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Posted: 08 Nov 2010 | Published: 08 Nov 2010
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Improve Productivity with Web 2.0 Tools for ERP Applications
sponsored by Epicor Software Corporation
WHITE PAPER:
This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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