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Web 2.0

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DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white  … 
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Web 2.0Reports
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Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Limited
TRANSCRIPT: Find out from the pros how to leverage new technologies to improve your relationship with customers.
Posted: 21 Aug 2014 | Published: 21 Aug 2014

Hewlett-Packard Limited

Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

Delivering Cross-Channel Digital Experiences at Scale:Considering e-Spirit
sponsored by e-Spirit AG
WHITE PAPER: Access the following IDC white paper to explore how Modern Web content management systems can give content authors, designers, and developers the tools they need to collaborate effectively and create compelling cross-channel digital experiences. Additionally, gain insight into technology recommendations, strategies, and more.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

e-Spirit AG

The Engagency and Rackspace Story
sponsored by Rackspace
VIDEO: Find out what changes a digital systems integrator organization made to ensure their customer's mission-critical systems are always up and running.
Posted: 15 Aug 2014 | Premiered: 15 Aug 2014

Rackspace

The Social Business: How Work is Changing
sponsored by IBM
WHITE PAPER: To become more agile, more innovative, and more efficient, it's becoming clear that you need to embrace a more collaborative, synergistic work environment. In other words, you need to become a more social business. In this white paper, discover what it means to be a social business, and learn how it can benefit your organization.
Posted: 11 Aug 2014 | Published: 30 Apr 2012

IBM

Infographic: New Expectations for Customer Service Workers
sponsored by IBM
RESOURCE: This infographic offers insight into the new expectations for customer service representatives and retail workers in order to better connect with customers and provide richer experiences.
Posted: 08 Aug 2014 | Published: 08 Aug 2014

IBM

Selecting ERP for Enterprise Agility
sponsored by IFS
WHITE PAPER: Find out what Service Orientated Architecture (SOA) really is and what it could do for your business
Posted: 08 Aug 2014 | Published: 08 Aug 2014

IFS

Channels Are Irrelevant
sponsored by SDL
RESEARCH CONTENT: Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.
Posted: 06 Aug 2014 | Published: 06 Aug 2014

SDL

Enterprise Social Software: Market Overview
sponsored by IBM
ANALYST REPORT: In this IDC report, explore a comprehensive overview of the enterprise social software market from 2008-2017, and discover the performance trajectory of leading vendors, including IBM, Oracle, Jive, and more.
Posted: 05 Aug 2014 | Published: 31 Dec 2013

IBM

Omni-Channel Customer Care
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor

Applying Social Business: Create Exceptional Digital Experiences
sponsored by IBM
RESOURCE: Customers today expect to interact with your brand anywhere, at any time -- and from any device. It's thus essential to create compelling customer experiences to differentiate your business form the rest of the pack. This infographic illustrates how one vendor fulfills three main components of engaging customer experiences.
Posted: 04 Aug 2014 | Published: 04 Aug 2014

IBM

Loud in the Cloud Customer Spotlights: Learning
sponsored by SAP
CASE STUDY: Check out the following white paper to get a firsthand look at learning solutions software and how it can substantially aid in addressing all your learning needs into one integrated platform. Hear from 5 of the biggest vendors that used this technology to help their own learning initiatives and how it can ultimately help your organization as well.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

SAP

FirstSpirit™ RealtimeTargeting ModuleProvides Customized Content to Attract ReturnCustomers and Boost Sales
sponsored by e-Spirit AG
WHITE PAPER: The following white paper explores the importance of real-time targeting modules for content management strategies. Learn how you can avoid delivering irrelevant content to your customers, attract returning customers, and of course, boost overall sales.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

e-Spirit AG

The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine
sponsored by IBM
WHITE PAPER: The following white paper explores the current state of effectiveness of current marketing campaigns and presents the need of contextual marketing engines. Learn how this technology can create highly-engaging environments for customer interaction, can yield actionable customer data, and much more.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

IBM

WCM: Best Practices for Mobile and Content Analytics
sponsored by e-Spirit AG
EGUIDE: The following expert e-guide provides readers with the top best practices in web content management. Learn how to identify events and add them to your strategy, how to deliver to mobile, and more.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

e-Spirit AG

Digital Marketing with FirstSpirit™ Means Strong Brands, Long-Term Customers and Sales-ready Leads
sponsored by e-Spirit AG
WHITE PAPER: The following white paper explores the importance of having the right content management system when it comes to delivering a powerful web presence. Also learn about a CMS that can help create personalized, dynamic content for targeted user groups in any channel.
Posted: 10 Jul 2014 | Published: 10 Jul 2014

e-Spirit AG

Addressing the Web Team Experience for a Better Digital Presence
sponsored by e-Spirit AG
WHITE PAPER: The following white paper explores the importance of having the right global user experience that can accommodate the entire Web team for better collaboration, content management, and of course, to deliver the best experience to the customer.
Posted: 09 Jul 2014 | Published: 09 Jul 2014

e-Spirit AG

Addressing the Web Team Experience for a Better Digital Presence
sponsored by e-Spirit AG
CASE STUDY: The following white paper explores the importance of having the right global user experience that can accommodate the entire Web team for better collaboration, content management, and of course, to deliver the best experience to the customer.
Posted: 08 Jul 2014 | Published: 08 Jul 2014

e-Spirit AG

Case Study – BGV / Badische Versicherungen
sponsored by e-Spirit AG
CASE STUDY: The following case study explores the content management challenge that was facing BGV / Badische Versicherungen and how by deploying the right CMS that fit their situation; they were able to experience gains such as better synergy, content collaboration, and more.
Posted: 07 Jul 2014 | Published: 07 Jul 2014

e-Spirit AG

Case Study – Knauf Gips KG
sponsored by e-Spirit AG
CASE STUDY: The following case study explores the content management solution Knauf Gips KG used to revamp their operations and realized gains such as improved website dynamics, lower IT reliance, and more.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

e-Spirit AG

How A Top E-Commerce Strategy Leads To Strong Sales
sponsored by Adobe EchoSign
EGUIDE: The following expert e-guide provides readers with the top 6 key factors that can make or break a customer's shopping experience. Learn why these 6 areas are so influential to the e-commerce experience and what you can do to improve each facet.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Adobe EchoSign

Staying Competitive and Profitable – Essentials for Customer Experience Success
sponsored by Genesys
WHITE PAPER: This white paper discusses the importance of focusing on the customer experience journey, explores why companies don't get the customer journey right, and discusses how leading companies provide great customer experiences.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

Genesys

SFS Group Implements Future-Proof Content Management System
sponsored by e-Spirit AG
CASE STUDY: Uncover the ins-and-outs of a future-proof content management system, and find out if it would be a good fit for your own business needs.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

e-Spirit AG

RheinEnergie AG Selects Content Management System for User-Oriented Website
sponsored by e-Spirit AG
CASE STUDY: Find out why one energy organization decided to re-launch their website and integrate a content management system, and how they benefited from doing so.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

e-Spirit AG

Using Powerful WCM to Manage the Customer Experience
sponsored by e-Spirit AG
EGUIDE: Find out what the experts, including Geoffrey Bock, have to say about web content being the power behind managing the customer experience.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

e-Spirit AG
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WEB 2.0 DEFINITION (continued): …  paperTim O'Reilly is generally credited with inventing the term, following a conference dealing with next-generation Web concepts and issues held by O'Reilly Media and MediaLive International in 2004. O'Reilly Media has subsequently been energetic about trying to copyright "Web 2.0" and holds an annual conference of the same name. There is, however, some dispute about whether O'Reilly is responsible for the original coinage. Joe Firmage, for instance, used Web 2.0 to describe using the World Wide Web as a platform in 2003.One of the most significant differences between Web 2.0 and the traditional … 
Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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