Web 2.0 White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

Emerging Technologies >
Web 2.0
DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white … Definition continues below.
Web 2.0 Reports
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Gartner predictions around Social CRM sponsored by Infor CRM EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Tread carefully with social media-based customer loyalty programs sponsored by Infor CRM EGUIDE: Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Social engagement tips from author Qualman sponsored by Infor CRM EGUIDE: Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Social Networking \| Web 2.0

Gartner: Social, mobile and analytics to push CRM through 2015 sponsored by Infor CRM EGUIDE: This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Mobile CRM \| Social Networking \| Web 2.0

The Social-Powered Enterprise sponsored by Salesforce.com EBOOK: This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. Posted: 07 Feb 2012 \| Published: 07 Feb 2012 TOPICS: CEOs \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

The Social Sales Revolution sponsored by Salesforce.com EBOOK: This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. Posted: 07 Feb 2012 \| Published: 07 Feb 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Social Media-based Customer Loyalty Programs sponsored by Infor CRM EGUIDE: This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. Posted: 06 Feb 2012 \| Published: 06 Feb 2012 TOPICS: CRM \| Customer Loyalty \| Customer Service \| Social Networking \| Web 2.0

BoldChat Whitepaper: Proactive Chat sponsored by LogMeIn, Inc. WHITE PAPER: If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. Posted: 06 Feb 2012 \| Published: 06 Feb 2012 TOPICS: CRM \| CRM Software \| Customer Satisfaction \| Customer Service \| Web 2.0

CW Buyer's Guide: Optimising networks for cloud computing and virtualisation sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking strategies. Posted: 31 Jan 2012 \| Published: 31 Jan 2012 TOPICS: Cloud Computing \| Converged Networks \| Data Centers \| Ethernet Networks \| Ethernet Protocols \| Ethernet Switches \| Network Architectures \| Networking \| Networking Hardware \| Switching \| Virtual Machine \| Web 2.0

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager sponsored by Cisco Systems, Inc. PRODUCT OVERVIEW: Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. Posted: 26 Jan 2012 \| Published: 26 Jan 2012 TOPICS: Collaboration \| Data Centers \| Mobile Workers \| Network Architectures \| Network Management \| Network Monitoring \| Videoconferences \| Videoconferencing Software \| Web 2.0

Cisco Prime LAN Management Solution (LMS) 4.1: Overview of exciting new features that simplify the management of Borderless Networks sponsored by Cisco Systems, Inc. PRODUCT OVERVIEW: Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services. Posted: 26 Jan 2012 \| Published: 26 Jan 2012 TOPICS: Data Center Networking \| Data Centers \| Network Appliances \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Management Software \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Security \| Virtual Appliance \| Web 2.0

IBM Cognos Collaboration with Lotus Connection sponsored by IBM VIRTUAL SEMINAR: See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results. Posted: 24 Jan 2012 \| Premiered: 24 Jan 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Collaboration \| CRM \| CRM Analytics \| Social Networking \| Web 2.0

Best Practices for Transforming to a Multi-Channel Contact Center sponsored by inContact WHITE PAPER: Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Messaging Software \| Social Networking \| Web 2.0

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy sponsored by Percussion Software, Inc. EGUIDE: Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system. Posted: 18 Jan 2012 \| Published: 18 Jan 2012 TOPICS: Collaboration \| Content Management \| Enterprise Content Management \| Web 2.0 \| Web Content Management

How to retain customer loyalty in the competitive retail market sponsored by Infor CRM WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| eCommerce \| Web 2.0 \| Web Content Management

E-Guide: Key Strategies for Improving Customer Service in a Down Economy sponsored by Citrix Online Go To Meeting EGUIDE: Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. Posted: 12 Jan 2012 \| Published: 12 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Web 2.0

How Tag Management Improves Site Performance sponsored by Tealium WHITE PAPER: This paper outlines the techniques, and their associated benefits, of tag management to improve site performance. Posted: 09 Jan 2012 \| Published: 09 Jan 2012 TOPICS: Systems Management \| Web 2.0 \| Web Development Tools \| Web Hosting \| Web Services \| Web Services Management \| Web Site Administration \| Web Site Design \| Web Site Design Services \| Web Site Monitoring \| Web Site Monitoring Software

The Seven C’s Of Web Content Management sponsored by Percussion Software, Inc. ANALYST REPORT: This paper by Forrester Research Inc. highlights the seven C's of web content management (WCM) and outlines how to start thinking of WCM as more than just managing content. Posted: 06 Jan 2012 \| Published: 06 Jan 2012 TOPICS: Collaboration \| Content Management \| Web 2.0 \| Web Content Management

Unlock the Value of Social Media Data sponsored by Hewlett-Packard Limited WHITE PAPER: Read this paper now to learn how you can implement social data practices into your current customer analytics program. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Retention \| Data Analytics \| Social Networking \| Web 2.0

AIIM Market Intelligence: Delivering the priorities and opinions of AIIM’s 65,000 community sponsored by Huddle WHITE PAPER: Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses. Posted: 01 Jan 2012 \| Published: 01 Jan 2012 TOPICS: Content Management \| Content Management Systems \| Enterprise Content Management \| Social Networking \| Web 2.0 \| Web Content Management

Communication & collaboration in the Enterprise 2.0 world sponsored by Huddle WHITE PAPER: This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. Posted: 01 Jan 2012 \| Published: 01 Jan 2012 TOPICS: Content Management \| Content Management Software \| Customer Interaction Services \| Enterprise Content Management \| Web 2.0 \| Web Content Management

Utilize analytics to drive customer satisfaction and retention sponsored by Infor CRM WEBCAST: Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. Posted: 19 Dec 2011 \| Premiered: 19 Dec 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| eCommerce \| eCommerce Software \| Online Marketing \| Sales \| Sales and Marketing Software \| Web 2.0

Microsoft Office 365 Small Business - Customer Leave-Behind sponsored by Channel Transformation Alliance WHITE PAPER: In this white paper, learn about Microsoft Office 365 for small businesses -- a set of web-enabled tools that let you access your email, documents, contacts, and calendars from virtually anywhere, on almost any device. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Collaboration \| Communications Software \| Communications Systems \| Microsoft Office \| Small Businesses \| Web 2.0

Evolving Your Mobile Marketing Presence: Strategies for Succeeding at Mobile As Both a Device and a Channel sponsored by Ektron, Inc. WHITE PAPER: Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries. Posted: 06 Dec 2011 \| Published: 06 Dec 2011 TOPICS: Interactive Multimedia Development \| Marketing \| Mobile CRM \| Social Networking \| Web 2.0

Social Media in Investment Management White Paper sponsored by Advent Software, Inc WHITE PAPER: View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more. Posted: 06 Dec 2011 \| Published: 06 Dec 2011 TOPICS: Compliance Best Practices \| Information Security \| Regulatory Compliance \| Risk Management \| Security Management \| Security Policies \| Social Networking \| Web 2.0

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WEB 2.0 DEFINITION (continued): … paperTim O'Reilly is generally credited with inventing the term, following a conference dealing with next-generation Web concepts and issues held by O'Reilly Media and MediaLive International in 2004. O'Reilly Media has subsequently been energetic about trying to copyright "Web 2.0" and holds an annual conference of the same name. There is, however, some dispute about whether O'Reilly is responsible for the original coinage. Joe Firmage, for instance, used Web 2.0 to describe using the World Wide Web as a platform in 2003.One of the most significant differences between Web 2.0 and the traditional …
Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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