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Web 2.0

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DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white  … 
Definition continues below.
Web 2.0 Reports
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Add to Cart: How One Simple Purchase Led to Four Unique Stories of E–Commerce Success
sponsored by New Relic
EBOOK: The following eBook uncovers the factors of e-commerce management that can make or break you. See if you can relate to some of the most common application management and monitoring hurdles that e-commerce teams face. Plus, discover real-world success stories for well-known e-commerce companies.
Posted: 24 Apr 2015 | Published: 31 Dec 2014

New Relic

Consumerization: The Rise of the Digital Workforce
sponsored by Microsoft
WHITE PAPER: Gartner's predictions, presented within the following white paper, reflect the impact of consumerization on the modern workforce. Read on to learn about the new focus on employee engagement, and its potential business value.
Posted: 21 Apr 2015 | Published: 31 Dec 2014

Microsoft

Transform support from cost centers to sales channels
sponsored by Hewlett-Packard Limited
WHITE PAPER: In this white paper uncover how your organization can drive revenue through your customer experience channels to transform support centers into sales channels.
Posted: 17 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited

Small Data, Everyday Analytics, and the Power of Thinking Fast
sponsored by OpenText
WHITE PAPER: Access this resource for help with your customer analytics strategy. Learn how to be more accessible, understandable, and actionable for everyday tasks with small data.
Posted: 15 Apr 2015 | Published: 08 Apr 2014

OpenText

Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited

The Future of Tech in the Workplace is Bright, But Not Fully Automated
sponsored by Dell, Inc.
WHITE PAPER: If you are in management and feel that the workplace needs a human touch despite BYOD trends, you'll want to access this detailed infographic. Uncover findings from workforce researchers illustrating employees' technological outlook, with useful statistics and a comprehensive study.
Posted: 13 Apr 2015 | Published: 31 Dec 2014

Dell, Inc.

Interactive Media Command Centre: Connecting NASCAR to Its Fans
sponsored by Hewlett-Packard Limited
VIDEO: NASCAR needed a way to view their customer experiences as a conversation to directly understand and track data about their organization and customer relationships. in this short video learn about the solution NASCAR chose to handle their big data analytics and discover why this option may have a place in your organization.
Posted: 08 Apr 2015 | Premiered: 27 Aug 2013

Hewlett-Packard Limited

The Forester Wave Enterprise Social Platforms
sponsored by Microsoft
WHITE PAPER: Access this Forrester Research Inc. market report to get a snapshot of the enterprise social market and gain insight into which brands are distinguishing themselves as industry leaders. Explore key components that differentiate products and uncover which products could meet the unique needs of your organization.
Posted: 01 Apr 2015 | Published: 05 Jun 2014

Microsoft

Catching up to Modern Customer Support in Manufacturing
sponsored by Oracle Corporation
WHITE PAPER: Great products and competitive prices are no longer enough, customers demand personalized, responsive, customer service and support with access via digital channels like online forums to share product/service ideas. Access this concise executive summary to learn the benefits of using Oracle cloud products to modernize your customer service.
Posted: 06 Mar 2015 | Published: 06 Mar 2015

Oracle Corporation

Solve the Customer Service Gap: Expectations Versus Delivery
sponsored by Oracle Corporation
WHITE PAPER: Learn more about this disconnect between what organizations think they're delivering and what customers expect. Read now to get tips from modern communications providers on how to close this gap, and determine potential solutions for your organization.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Oracle Corporation

Delivering Positive Multi-Channel Customer Experiences
sponsored by Teradata
EGUIDE: This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Learn how to use the customer voice to define multichannel engagement.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Teradata

Are You Outpacing Your Executive Peers in Customer Service?
sponsored by Oracle Corporation
ANALYST REPORT: Access this in-depth white paper to learn more about common ways your organization could be overestimating the efficacy of your current customer service strategy and how you can spice up your CRM to reach more customers more effectively.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Oracle Corporation

Optimize Digital Strategies with Effective Web Content Management
sponsored by Sitecore
ANALYST REPORT: This white paper, rich with "content" about various WCM vendors, illustrates WCM as the process of controlling content to be consumed over one or more digital channels through the use of management software based on a core repository. Learn how to use this information to your advantage by discovering WCM product benefits.
Posted: 04 Mar 2015 | Published: 09 Oct 2014

Sitecore

Delivering the Ultimate Cross-Channel Experience
sponsored by Oracle Corporation
WHITE PAPER: Explore this concise fact sheet which details the features of Oracle's cross-channel customer experience platform, boasting potential benefits like increased customer loyalty, empowered customers who self-serve, reduced incident handling time, and more.
Posted: 04 Mar 2015 | Published: 31 Dec 2014

Oracle Corporation

Empowered Customers Expect More: Oracle vs. Kana
sponsored by Oracle Corporation
RESOURCE: Discover the differences between leading customer service platform Kana and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.
Posted: 03 Mar 2015 | Published: 03 Mar 2015

Oracle Corporation

Empowered Customers Expect More: Oracle vs. eGain
sponsored by Oracle Corporation
RESOURCE: Discover the differences between leading customer service platform e-gain and Oracle in a head-to-head comparison. Access this concise fact sheet to discover which software could help you manage your customer experience and engage the empowered customer.
Posted: 03 Mar 2015 | Published: 03 Mar 2015

Oracle Corporation

How Michigan State University Calculates Likelihood of Philanthropic Engagement
sponsored by IBM
CASE STUDY: This case study describes how MSU leveraged business intelligence and predictive analytics to gain deep insight into an individual alum's potential to give.
Posted: 20 Feb 2015 | Published: 30 Jan 2015

IBM

Who's Driving Your Brand? Navigating Today's Confusing Customer Pathways and Arriving with Your Brand Intact
sponsored by Teradata
EBOOK: This ebook will cover how marketers can gain competitive advantage by leveraging social media and loosening the reins on your brand.
Posted: 16 Feb 2015 | Published: 31 Dec 2014

Teradata

10 Digital Marketing Tips for a Successful 2015
sponsored by Silverpop Systems Inc. an IBM Company
WHITE PAPER: Access this valuable white paper to learn more about the top 10 digital marketing trends from last year that are making a big splash in the field today
Posted: 06 Feb 2015 | Published: 06 Feb 2015

Silverpop Systems Inc. an IBM Company

IBM Named a Leader in 2014 Gartner Magic Quadrant for Web Content Management
sponsored by IBM
WHITE PAPER: The following Magic Quadrant Report on web content management compares and contrasts 19 of the top WCM vendors and intends to provide readers with the appropriate foundation for selecting the right WCM solution for future initiatives.
Posted: 19 Jan 2015 | Published: 19 Jan 2015

IBM

Webcast -The Business Value of Creating Exceptional Digital Experiences-Findings from IDC
sponsored by IBM
WEBCAST: Tune into the following webcast to hear from Melissa Webster, Program Vice President of Content and Digital Media Technologies for IDC and Anthony Fiorot, WW Portals and Digital Experience Solution Sales Leader for IBM Software Group as they review the findings of IDC's recent analytical report on delivering exceptional customer experiences.
Posted: 16 Sep 2014 | Premiered: Sep 16, 2014

IBM

Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Limited
TRANSCRIPT: Find out from the pros how to leverage new technologies to improve your relationship with customers.
Posted: 21 Aug 2014 | Published: 21 Aug 2014

Hewlett-Packard Limited

Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

Infographic: New Expectations for Customer Service Workers
sponsored by IBM
RESOURCE: This infographic offers insight into the new expectations for customer service representatives and retail workers in order to better connect with customers and provide richer experiences.
Posted: 08 Aug 2014 | Published: 08 Aug 2014

IBM

Enterprise Social Networking: Collaborate Seamlessly
sponsored by IBM
EBOOK: CIOs have swung from dismissing social networks in the enterprise to seizing upon their potential for boosting business productivity and creativity. Learn why in this handbook.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

IBM
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WEB 2.0 DEFINITION (continued): …  paperTim O'Reilly is generally credited with inventing the term, following a conference dealing with next-generation Web concepts and issues held by O'Reilly Media and MediaLive International in 2004. O'Reilly Media has subsequently been energetic about trying to copyright "Web 2.0" and holds an annual conference of the same name. There is, however, some dispute about whether O'Reilly is responsible for the original coinage. Joe Firmage, for instance, used Web 2.0 to describe using the World Wide Web as a platform in 2003.One of the most significant differences between Web 2.0 and the traditional … 
Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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