| Recent Vendor Reports on CRM Software |
Sage SalesLogix Flash Demo
| sponsored by Sage SalesLogix
WEBCAST:
This brief, interactive demo highlights the benefits of Sage SalesLogix award-winning CRM solution for various organizational departments.
Posted: 22 Jun 2009 | Premiered: Available On Demand
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Varicent for Microsoft© Dynamics CRM
| sponsored by Varicent Software
PRODUCT DEMO:
Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable compensation, your sales team will ensure to utilize your CRM and ensure its the one source for sales performance information.
Posted: 19 Jun 2009 | Published: 19 Jun 2009
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CRM: A Business Imperative for Companies during the Global Economic Downturn
| sponsored by Sage SalesLogix
WHITE PAPER:
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions.
Posted: 18 Jun 2009 | Published: 01 Jun 2009
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Considering CRM solutions? First understand CRM best practices
| sponsored by Sage SalesLogix
ANALYST REPORT:
The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
Posted: 17 Jun 2009 | Published: 01 Nov 2007
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On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications
| sponsored by Cicero Inc.
WHITE PAPER:
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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The Business Case for Desktop Integration: A practical solution with rapid ROI
| sponsored by Cicero Inc.
WHITE PAPER:
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
| sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: 10 Jun 2009 | Published: 09 Jun 2009
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Anatomy of a PeopleSoft Enterprise Archiving Project
| sponsored by IBM
WHITE PAPER:
Business-critical ERP applications, such as PeopleSoft Enterprise, represent an ongoing corporate investment. This white paper explains how the seven basic principles for managing enterprise application data can help your organization.
Posted: 08 Jun 2009 | Published: 04 Feb 2008
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Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis
| sponsored by SAP America Inc
WHITE PAPER:
The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
Posted: 04 Jun 2009 | Published: 02 Jun 2009
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Sales Force Automation: A SugarCRM's Sales Tools Demo
| sponsored by SugarCRM Inc.
SOFTWARE DEMO:
Watch this demonstration of SugarCRM to learn the many benefits SugarCRM has to offer you and your company, from automated lead notification to track and share sales contacts and much more. This demonstration will show just how easy SugarCRM is to use and how it can benefit your company.
Posted: 02 Jun 2009 | Published: 02 Jun 2009
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Managing Sales During a Meltdown
| sponsored by SugarCRM Inc.
WEBCAST:
During the economic downturn, it is important to manage sales in a way that ensures sales success. In this webcast SugarCRM customer Bright House Networks and Levementum discuss lessons learned from past economic downturns and how to protect your sales operation during the recession and beyond with open source enterprise applications.
Posted: 02 Jun 2009 | Premiered: Available On Demand
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SugarCRM and Asterisk: Automating Customer Support Processes
| sponsored by SugarCRM Inc.
WEBCAST:
Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
Posted: 02 Jun 2009 | Premiered: Available On Demand
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Top Trends Driving CRM Innovation in 2009 and Beyond
| sponsored by SugarCRM Inc.
WEBCAST:
Watch this webcast to learn how many factors are colliding in the technology world, enabling more organizations to deploy CRM with positive results. This webcast includes industry analysis regarding top trends in CRM deployment and development, as well as an in-depth discussion of how decision makers can leverage these trends to their benefit.
Posted: 02 Jun 2009 | Premiered: Available On Demand
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Five Touch Points with SugarCRM®: Key Integration Points to Extend the Value of Your CRM System
| sponsored by SugarCRM Inc.
WHITE PAPER:
Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience.
Posted: 02 Jun 2009 | Published: 02 Jun 2009
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM
| sponsored by SugarCRM Inc.
WHITE PAPER:
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.
Posted: 02 Jun 2009 | Published: 02 Jun 2009
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Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline
| sponsored by SugarCRM Inc.
WHITE PAPER:
When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.
Posted: 02 Jun 2009 | Published: 02 Jun 2009
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Beagle Research Report: Bosley Self-service Case Study
| sponsored by TimeTrade Systems
CASE STUDY:
This Beagle research study shows how adding automated appointment scheduling that is easy to use for both customers and service providers is beneficial for most any business.
Posted: 26 May 2009 | Published: 26 May 2009
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Why Are Organizations Turning to Self-Scheduling
| sponsored by TimeTrade Systems
CASE STUDY:
Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction.
Posted: 18 May 2009 | Published: 18 May 2009
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iPhone for the Enterprise
| sponsored by Sybase, Inc.
WHITE PAPER:
One of the biggest concerns of using the iPhone for the enterprise is the security and manageability issues. Read this white paper to learn how Sybase has met these issues head on and the solutions they have developed to make the iPhone ready for use in the enterprise.
Posted: 11 May 2009 | Published: 11 May 2009
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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
| sponsored by SPSS Inc. Worldwide Headquarters
CASE STUDY:
In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
Posted: 04 May 2009 | Published: 01 May 2009
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10 Ways Predictive Analytics Can Really Help You
| sponsored by SPSS Inc. Worldwide Headquarters
DATA SHEET:
This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.
Posted: 04 May 2009 | Published: 01 May 2009
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Empower Your Consumer Research Department with Predictive Analytics
| sponsored by SPSS Inc. Worldwide Headquarters
CASE STUDY:
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
Posted: 01 May 2009 | Published: 01 May 2009
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Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
| sponsored by SAP America Inc
WHITE PAPER:
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance
the customer experience, increase customer retention, and foster development
of a community of people who serve as advocates for the business.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Enhancing Interaction Center ROI in Turbulent Economic Times
| sponsored by SAP America Inc
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers
| sponsored by SAP America Inc
WHITE PAPER:
For communications companies - whether focused on telecommunications services
or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications
service providers (CSPs) are concentrating on improving offers of voice, content, and data services.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting
| sponsored by SAP America Inc
WHITE PAPER:
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP <i>Executive Insight</i> looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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