Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments
sponsored by AT&T Corp
PODCAST:
Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.
Posted: 21 May 2013 | Premiered: May 21, 2013
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Salesforce vs. Oracle: Who Will Win the CRM Battle?
sponsored by Salesforce
EGUIDE:
Between Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.
Posted: 13 May 2013 | Published: 13 May 2013
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Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE:
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013
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Strategic insights for your social CRM strategy
sponsored by Infor
EGUIDE:
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
Posted: 08 May 2013 | Published: 08 May 2013
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Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013
sponsored by IBM
EVENT:
Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.
Posted: 08 May 2013 | Published: 21 May 2013
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Why Cloud? Better Security than Most Companies Can Provide Themselves
sponsored by Five9
WHITE PAPER:
This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
Posted: 07 May 2013 | Published: 07 May 2013
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Can the Cloud Deliver More Up-time than On-premises Deployments?
sponsored by Five9
WHITE PAPER:
Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement. Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
Posted: 26 Apr 2013 | Published: 26 Apr 2013
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Microsoft catches up with iPad support for Dynamics CRM
sponsored by ComputerWeekly.com
ANALYST REPORT:
Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM.
Posted: 05 Apr 2013 | Published: 05 Apr 2013
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Oracle Fusion CRM: The New Standard for CRM Customer Video
sponsored by Oracle Corporation
WEBCAST:
Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.
Posted: 05 Apr 2013 | Premiered: Oct 25, 2012
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Challenges Around Developing Mobile Enterprise Applications
sponsored by Hewlett-Packard Company
PRESENTATION TRANSCRIPT:
This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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Informatica PowerCenter to Salesforce ODBC Integration
sponsored by Progress DataDirect
WHITE PAPER:
This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.
Posted: 02 Apr 2013 | Published: 31 May 2012
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Tap into More: Find Ways to Drive Value from Oracle Investments
sponsored by AT&T Corp
WEBCAST:
Sign up for this webinar with AT&T and HMS Holdings Corporation on May 1, 2013 at 2pm (ET) (19:00GMT). Learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.
Posted: 29 Mar 2013 | Premiered: May 1, 2013, 14:00 EDT (18:00 GMT)
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An introduction to IT Management as a Service (ITMaaS)
sponsored by CA Nimsoft
WHITE PAPER:
This white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach.
Posted: 06 Mar 2013 | Published: 31 Dec 2012
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How Adaptive Case Management Drives Better Customer Engagement
sponsored by Kofax, Inc.
WHITE PAPER:
This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
Posted: 22 Feb 2013 | Published: 22 Feb 2013
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Next Practices in Insurance: Driving Growth with Better Customer Engagement
sponsored by Kofax, Inc.
WHITE PAPER:
This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.
Posted: 22 Feb 2013 | Published: 31 Dec 2012
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SharePoint Test Pilot Program
sponsored by Kroll Ontrack, Inc.
WHITE PAPER:
This short white paper reveals how your organization can set up a test environment of a SharePoint system with just a few pilot groups or departments.
Posted: 18 Feb 2013 | Published: 18 Feb 2013
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Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions
sponsored by Hewlett-Packard Limited
PRODUCT OVERVIEW:
In today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package.
Posted: 11 Feb 2013 | Published: 11 Feb 2013
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Contact Center Consumer Preference eBook
sponsored by Avaya
EBOOK:
You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.
Posted: 11 Feb 2013 | Published: 11 Feb 2013
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Delivering a Personalized Experience: the Multichannel Contact Center
sponsored by Avaya
WHITE PAPER:
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
Posted: 11 Feb 2013 | Published: 11 Feb 2013
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CW Special Report on Microsoft
sponsored by ComputerWeekly.com
IT BRIEFING:
This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.
Posted: 25 Jan 2013 | Published: 25 Jan 2013
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Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation
sponsored by Oracle Corporation
WHITE PAPER:
This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.
Posted: 26 Dec 2012 | Published: 30 Nov 2012
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Customer Experience for Service
sponsored by Oracle Corporation
WHITE PAPER:
Access this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices.
Posted: 26 Dec 2012 | Published: 31 Jul 2012
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Agile, Secure, Reliable: World Class Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
EBOOK:
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.
Posted: 17 Apr 2013 | Published: 17 Apr 2013
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Discover, deliver and set the right customer experience expectations
sponsored by Genesys
EGUIDE:
This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.
Posted: 21 Feb 2013 | Published: 21 Feb 2013
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CRM Initiatives for Improved Customer Experience
sponsored by Limelight Networks, Inc.
EGUIDE:
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
Posted: 28 Jan 2013 | Published: 28 Jan 2013
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