Apply the power of CRM to build customer loyalty
sponsored by Infor CRM
EGUIDE:
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
|
|
|
CSO Insights: A Sales Rep's Digital Admin
sponsored by DocuSign, Inc.
WHITE PAPER:
This study examines the benefits of e-signature systems for sales performance optimization.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
|
|
|
Improving Sales Effectiveness In a Buyer’s Market
sponsored by SAP America, Inc.
WHITE PAPER:
This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
|
|
|
TouchPoints TV: Rochelle Schard, Infor
sponsored by Infor WFM Workbrain
VIDEOCAST:
In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).
Posted: 07 Feb 2012 | Premiered: 07 Feb 2012
|
|
|
CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry
sponsored by Infor CRM
WHITE PAPER:
This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
|
|
|
BoldChat Whitepaper: Proactive Chat
sponsored by LogMeIn, Inc.
WHITE PAPER:
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
|
|
|
CW Buyer's Guide: Customer Relations (CRM)
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
|
|
|
Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
|
|
|
Service. Smarter. Thriving in the age of the empowered customer
sponsored by IBM
WHITE PAPER:
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
Posted: 30 Jan 2012 | Published: 30 Jan 2012
|
|
|
Cognos Business Intelligence for Report Authors
sponsored by IBM
VIRTUAL SEMINAR:
Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
Posted: 24 Jan 2012 | Premiered: 24 Jan 2012
|
|
|
Cincinnati Zoo improves customer experience and enhances performance
sponsored by IBM
WHITE PAPER:
Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
|
|
|
Top 5 Ways to Make IVR Work For You and Your Customers
sponsored by inContact
WHITE PAPER:
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
|
|
|
Top Performing Sales Teams Use Electronic Signature
sponsored by DocuSign, Inc.
ANALYST REPORT:
This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
|
|
|
Accelerate Sales with Electronic Signature Technology
sponsored by DocuSign, Inc.
WHITE PAPER:
Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes.
Posted: 18 Jan 2012 | Published: 18 Jan 2012
|
|
|
HP Enterprise Applications Services for Microsift Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
|
|
|
Duet Enterprise: Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP
sponsored by Microsoft
CASE STUDY:
In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
|
|
|
Case Study- B&H Photo: Driving Rapid Top-line Growth through Ariba PunchOut™ and Online Marketing
sponsored by Ariba, Inc.
WHITE PAPER:
Read this paper to learn about the ways in which online marketing systems can boost sales and drive rapid top-line growth through showcasing your entire spectrum of products and services.
Posted: 27 Dec 2011 | Published: 27 Dec 2011
|
|
|
Address all your CRM needs with one system
sponsored by Infor CRM
WHITE PAPER:
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
|
|
|
How to Enhance Customer Interactions
sponsored by Infor CRM
WHITE PAPER:
This white paper details tactics for improving your customer interaction efforts for more successful business.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
|
|
|
Utilize analytics to drive customer satisfaction and retention
sponsored by Infor CRM
WEBCAST:
Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.
Posted: 19 Dec 2011 | Premiered: 19 Dec 2011
|
|
|
Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative
sponsored by IBM
ANALYST BRIEF:
In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).
Posted: 17 Nov 2011 | Published: 17 Nov 2011
|
|
|
The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010
sponsored by Microsoft
WHITE PAPER:
Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
|
|
|
Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
|
|
|
Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
|
|
|
Transforming the Customer Experience: How Four Contact Centers Did It Successfully
sponsored by inContact
WHITE PAPER:
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
|
|
