CW Special Report on Microsoft
sponsored by ComputerWeekly.com
IT BRIEFING:
This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 21 May 2012 | Published: 21 May 2012
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Building the Contact Center of the Future
sponsored by inContact
WHITE PAPER:
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: 15 May 2012 | Published: 15 May 2012
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Do SAP’s Rapid Deployment Solutions Really Speed Time to Business Value?
sponsored by SAP America, Inc.
WHITE PAPER:
SAPinsider PROFILES magazine recently talked with Davis Bennett, Vice President of the Solution Delivery Center at SAP Consulting North America, about how SAP’s Rapid Deployment Solutions are creating a whole new way of driving value for SAP customers.
Posted: 15 May 2012 | Published: 15 May 2012
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SearchCRM.com E-Guide: Real-world mobile CRM case studies
sponsored by SAP America, Inc.
EGUIDE:
This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
Posted: 10 May 2012 | Published: 10 May 2012
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SearchCRM.com E-Guide: Optimizing the customer experience with CRM
sponsored by SAP America, Inc.
EGUIDE:
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
Posted: 09 May 2012 | Published: 09 May 2012
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SearchCRM.com E-Guide: Improving sales with an effective CRM strategy
sponsored by SAP America, Inc.
EGUIDE:
This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.
Posted: 09 May 2012 | Published: 09 May 2012
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Microsoft Convergence 2012
sponsored by ComputerWeekly.com
ANALYST REPORT:
Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.
Posted: 01 May 2012 | Published: 01 May 2012
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Retail Week Tearing Up the Rule Book
sponsored by SAP America, Inc.
WHITE PAPER:
Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
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Must have Tools and Techniques to Optimize the Sales Pipeline and Win more Deals Webcast
sponsored by SAP America, Inc.
WEBCAST:
In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more.
Posted: 25 Apr 2012 | Premiered: 25 Apr 2012
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Sales Effectiveness in the New Sales Paradigm – A Webcast Featuring the Latest Forrester Research Study
sponsored by SAP America, Inc.
WEBCAST:
Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future.
Posted: 25 Apr 2012 | Premiered: 25 Apr 2012
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CRM Essentials Sales On Demand Video
sponsored by SAP America, Inc.
VIDEO:
Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.
Posted: 23 Apr 2012 | Premiered: 23 Apr 2012
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Improving Sales Effectiveness In a Buyer's Market
sponsored by SAP America, Inc.
WHITE PAPER:
This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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Become a social business on the cloud IBM SmartCloud for Social Business collaboration services
sponsored by IBM
WHITE PAPER:
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: 16 Apr 2012 | Published: 16 Apr 2012
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Work Smarter. Sell Better. Win More.
sponsored by SAP America, Inc.
WHITE PAPER:
Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
Posted: 12 Apr 2012 | Published: 12 Apr 2012
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CRM Solutions For The Finance And Insurance Industries
sponsored by SAP America, Inc.
WHITE PAPER:
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Posted: 28 Mar 2012 | Published: 28 Mar 2012
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Computer Sciences Corporation - Customer Testimonial Video
sponsored by SAP America, Inc.
VIDEO:
View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application.
Posted: 27 Mar 2012 | Premiered: 27 Mar 2012
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Building a Clear and Socially Connected Enterprise
sponsored by SAP America, Inc.
WHITE PAPER:
Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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Transforming the customer experience with technology
sponsored by OpenText
EGUIDE:
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution
sponsored by SAP America, Inc.
WHITE PAPER:
Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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CEM - Using the Power of Analytics to Optimize Customer Delight
sponsored by OpenText
ANALYST REPORT:
This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors
sponsored by Voxeo
WHITE PAPER:
In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
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How Integrating E-Commerce with ERP Increases Revenue
sponsored by Exact Software
CASE STUDY:
This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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An Extensive ERP Search Delivers Load Trail a Company Built for the Long Haul: IQMS
sponsored by IQMS
CASE STUDY:
Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system.
Posted: 19 Mar 2012 | Published: 19 Mar 2012
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Amplify Customer Understanding with ERP Solutions
sponsored by Advent Global Solutions Inc.
WHITE PAPER:
Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.
Posted: 15 Mar 2012 | Published: 15 Mar 2012
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MarketScope for IVR Systems and Enterprise Voice Portals
sponsored by Voxeo
ANALYST REPORT:
This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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