CRM Software ( CRM Application and Customer Relationship Management Software) Definition

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Jul 4, 2008

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CRM Software

-- 48 Vendor Reports | 64 Products

ALSO CALLED: CRM Application and Customer Relationship Management Software
DEFINITION: Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality. Apex allows developers to access Salesforce.com's back-end database and client-server interfaces to create third-party SaaS applications. Apex includes an application program interface (API) that developers can use to access user data …
Definition continues below.

Recent Vendor Reports on CRM Software
Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience sponsored by SAP America Inc WHITE PAPER: Posted: 30 Jun 2008 \| Published: 01 Jun 2008 SUMMARY: This document explains how SAP leverages Web 2.0 in CRM to improve customer experience. TOPICS: Business Process Management \| Collaboration \| CRM \| CRM Software \| Productivity \| SAP (Product) \| Web Services

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications sponsored by Xperia VIDEOCAST: Posted: 27 Jun 2008 \| When: 01 Jun 2008 SUMMARY: Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. TOPICS: B2C \| Business Integration Software \| Content Management Software \| CRM \| CRM Best Practices \| CRM Software \| Data Quality \| ERP

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency sponsored by EMC Corporation CASE STUDY: Posted: 16 Jun 2008 \| Published: 01 Jul 2005 SUMMARY: For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority. TOPICS: CRM Software \| Documentation \| Financial Services \| Risk Management \| XML

Jumpstarting BI in the midmarket sponsored by Cognos Incorporated WEBCAST: Posted: 09 Jun 2008 \| When: Available On Demand SUMMARY: This Webcast will examine those tools and explore the myriad of BI options available to CIOs. TOPICS: Business Intelligence \| CIOs \| CRM Software \| Data Visualization \| ERP Software \| Real-time Analytical Software \| SMBs

Professional Services White Paper: Growth Strategies in Uncertain Times sponsored by Microsoft Dynamics WHITE PAPER: Posted: 06 Jun 2008 \| Published: 06 Jun 2008 SUMMARY: In uncertain economic times, professional service companies can win by focusing on the basics, such as building lasting client relationships. TOPICS: Business Development \| CRM \| CRM Software \| Professional Services Industries

Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience sponsored by SAP America Inc WEBCAST: Posted: 06 Jun 2008 \| When: Available On Demand SUMMARY: Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources. TOPICS: Business Process Management \| Business Process Management Software \| Collaboration \| CRM \| CRM Software \| Productivity \| SAP (Product) \| User Experience

Software as a Service Dramatically Improves CRM Success sponsored by Oracle Corporation WHITE PAPER: Posted: 02 Jun 2008 \| Published: 01 Feb 2008 SUMMARY: This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. TOPICS: Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Market Trends \| ROI \| Sales Force Automation \| Sales Representatives \| Software as a Service

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: Posted: 02 Jun 2008 \| Published: 01 Mar 2008 SUMMARY: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. TOPICS: Application Deployment \| Business Process Management \| Cost Benefit Analysis \| CRM Software \| Oracle (Product) \| ROI \| Sales \| Vendor Selection \| Vertical Industries

Take Sales to the Next Level with Information OnDemand sponsored by Business Objects WHITE PAPER: Posted: 20 May 2008 \| Published: 01 May 2008 SUMMARY: Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities. TOPICS: CRM \| CRM Software \| Dashboards \| Data Management \| Data Visualization \| Market Segments \| Reporting Software \| Sales Force Automation \| Sales Representatives \| Software as a Service \| Web Services

The CRM Value Proposition sponsored by Touchtone Corporation WHITE PAPER: Posted: 16 May 2008 \| Published: 01 May 2008 SUMMARY: Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability. TOPICS: Contact Management Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Sales Force Automation

View All CRM Software Vendor Reports »

CRM SOFTWARE DEFINITION (continued): … on Salesforce.com. This API allows developers to use common SaaS components, like Web widgets or a multi-tenant database, without the need to develop much of the infrastructure traditionally associated behind SaaS programs.

Apex applications are usually hosted and run directly from Salesforce.com's servers. No installation on a user's local PC is necessary because of this hosting. A user simply purchases a given Apex program through AppExchange, Saleforce.com's Web portal for add-ons to CRM. The user is then able to access the program through the standard interface. Once created, an application …
CRM Software definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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