All resources sponsored by:

Coveo

12 Matches
How to Bolster Your Businesses' Self-Service and Improve Customer Experience
sponsored by Coveo
EBOOK:96% of customers feel disloyal to a brand after a high-effort interaction. But what does it take to enable great self-service? Access this e-book to explore 5 capabilities that are going to strengthen your self-service, raise case deflection, improve customer experience, and bolster your bottom line.
Posted: 04 Nov 2016 | Published: 04 Nov 2016
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Measuring Customer Support Case Deflection & Self-Service Success
sponsored by Coveo
WEBCAST:Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016
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40% Boost in Customer Case Deflection: A Case Study
sponsored by Coveo
WEBCAST:Watch this webinar to learn how Brocade was able to boost its case deflection by 40%, and why this supported revenue growth without having to increase the support budget.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016
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6 Ways Intelligent Customer Service is Transforming Support Organizations
sponsored by Coveo
RESOURCE:67% of customers would rather resolve their issues through self-service than call a contact center. Learn more about this and 5 other ways that intelligent customer service is changing the way support organizations work.
Posted: 27 Sep 2016 | Published: 27 Sep 2016
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Leveraging Analytics to Boost KM Success
sponsored by Coveo
WHITE PAPER:Knowledge management (KM) systems are failing— falling into a "rip and replace" cycle when content gets old, with employees and customers alike looking elsewhere for information. Learn about analytics' role in breaking the cycle, why these three focus areas are so important, and gain recommendations for building future KM strategies.
Posted: 27 Sep 2016 | Published: 04 May 2015
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Guide to Mastering Intelligent Customer Service
sponsored by Coveo
EBOOK:Today's customers are more empowered than ever, so naturally their expectations are changing across every industry. Use this e-book to explore the intelligent customer self-service approach, the balance between improving self-service and agent skills, and best practices.
Posted: 26 Sep 2016 | Published: 26 Sep 2016
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What Exactly is Deflection and How Do You Measure It?
sponsored by Coveo
WHITE PAPER:Deflection is difficult to define for most organizations, but it is becoming a necessity to keep up with customer expectations. Learn about the different types of deflection and how to define it for your organization's needs.
Posted: 23 Sep 2016 | Published: 23 Sep 2016
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Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER:The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013
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Case Study: Yellow Pages Group Canada
sponsored by Coveo
CASE STUDY:Yellow Page Group turned to Coveo Enterprise Search (CES) as an important piece of its infrastructure for the YellowPages.ca site.
Posted: 09 Jan 2007 | Published: 09 Jan 2007
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Case Study: Bethesda Interactive Solutions
sponsored by Coveo
CASE STUDY:Bethesda Interactive Solutions evaluated Google for this project, but chose Coveo Enterprise Search (CES) because it provided the best performance for the project requirements.
Posted: 20 Sep 2006 | Published: 19 Sep 2006
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The Value of Secure Enterprise Search
sponsored by Coveo
PRODUCT LITERATURE:Secure search and retrieval technology provides a valuable tool for businesses, enabling them to better protect valuable corporate intellectual property and proprietary/confidential information.
Posted: 20 Sep 2006 | Published: 01 Jun 2006
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Case Study: Engel Publishing Partners
sponsored by Coveo
CASE STUDY:Engel Publishing chose Coveo Enterprise Search (CES) because it is easily indexed information from hundreds of sources, and is easily customized.
Posted: 20 Sep 2006 | Published: 19 Sep 2006
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