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Customer Data Management Reports
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Extend Compliance And Risk Management To What Really Matters For Your Business
sponsored by Absolute Software
ANALYST REPORT: Access this informative report to find out how the current focus of risk and compliance efforts is too narrow because many GRC programs largely ignore the risks that cause companies to fail. Discover how to impact performance by expanding the fundamentals of GRC to the aspects of the business that drive success with customer interactions.
Posted: 22 Jan 2015 | Published: 31 Dec 2014

Absolute Software

IDC Opinion – IBM Connect 2014 – Getting Even Smarter
sponsored by IBM
WHITE PAPER: This IDC Insight summarizes the key themes presented and announcements made at the IBM Connect 2014, an annual IBM customer and partner event held in Orlando, Florida.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

IBM

Top 5 Salesforce Integration Patterns: Practices for Integrating Salesforce
sponsored by MuleSoft
WHITE PAPER: This white paper discusses one system that helps integrate enterprise applications to unleash the true potential of the Salesforce model. Access now to find out how your entire enterprise can capitalize on and benefit from Salesforce integration patterns.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

MuleSoft

WebSphere Portal Version 8.0 Reviewer's Guide
sponsored by IBM
WHITE PAPER: This whitepaper explains how IBM's WebSphere Portal and Web Content Manager supports socially infused, rich web experiences across multiple channels and pairs them with the right business applications and data, leading to competitive differentiation, customer loyalty, profitable growth and enhanced employee interactions.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

IBM

IBM ExperienceOne: Continuous engagement at Greenwheels
sponsored by IBM
WHITE PAPER: This video demonstration examines how IBM ExperienceOne helps organizations attract, engage and maximize the lifetime value of customers by enriching the ways they access product information and interact with your company digitally.
Posted: 21 Jan 2015 | Published: 21 Jan 2015

IBM

Demonstrating the ROI of IBM’s Exceptional Digital Experience Solutions
sponsored by IBM
WHITE PAPER: This whitepaper examines the results of an IDC study concerning the economic benefits of moving away from a homegrown solution or custom integration of multi-vendor components to a single-platform digital content delivery solution – specifically IBM's integrated Exceptional Digital Experience suite.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

IBM

IBM Named a Leader in 2014 Gartner Magic Quadrant for Horizontal Portals
sponsored by IBM
WHITE PAPER: This report from Gartner takes a look at the horizon portal solution vendors you should be aware of, providing an in-depth breakdown of the pros and cons of each.
Posted: 20 Jan 2015 | Published: 01 Oct 2014

IBM

Digital Experience v8.5 Announcement Letter
sponsored by IBM
WHITE PAPER: This report gives an overview of the IBM Digital Experience V8.5 updated capabilities, including simplified authoring capabilities for line-of-business users and enhanced application integration.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

IBM

Top 5 Practices to Optimize Order Processing
sponsored by Esker Inc.
WHITE PAPER: This exclusive white paper looks at how you can optimize business processes within the order-to-cash cycle using customer order management.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

Esker Inc.

Best Practices for Managing Customer & Cardholder Data to Mitigate Breach Risks
sponsored by Ipswitch File Transfer
WEBCAST: Tune into the following webinar to hear from PCI security and compliance veteran, Matt Getzelman as he reveals his strategies for reducing PCI security and compliance risks, while freeing up IT staff to focus on other critical operational tasks.
Posted: 20 Jan 2015 | Premiered: Jan 20, 2015

Ipswitch File Transfer

Using Improved ERP Capabilities for New Levels of Customer Satisfaction
sponsored by Epicor Software Corporation
VIDEO: This video explains how Cylicron, a major manufacturer of industrial printing cylinders, was able to implement a ERP system that enabled unprecedented tracking and analytics capabilities for data tied to every stage of the manufacturing and sales process, allowing new levels of customer interaction and satisfaction.
Posted: 19 Jan 2015 | Premiered: 19 Jan 2015

Epicor Software Corporation

Top 10 reasons to Choose Infor CRM
sponsored by Infor
WHITE PAPER: This brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.
Posted: 16 Jan 2015 | Published: 16 Jan 2015

Infor

Epicor Enterprise Resource Planning
sponsored by Epicor Software Corporation
WHITE PAPER: Find out how one industry-leading vendor is helping organizations increase operational efficiency in areas such as customer relationship management, supply chain management and enterprise performance management.
Posted: 14 Jan 2015 | Published: 14 Jan 2015

Epicor Software Corporation

FinancialForce ERP at Customer Speed
sponsored by FinancialForce
WHITE PAPER: FinancialForce.com is a cloud-based ERP solution built on the Salesforce Platform that promises clients the ability to create a unified, informed voice across the entire organization by collapsing the time and effort out of ERP processes. Read on to learn more about this ERP management approach and what it can do for you.
Posted: 30 Dec 2014 | Published: 30 Dec 2014

FinancialForce

Top 5 Trends in Information Governance Webinar
sponsored by OpenText
WEBCAST: Uncover the top 5 trends of information governance.
Posted: 18 Dec 2014 | Premiered: Dec 18, 2014

OpenText

Electric Company Utilizes SAP Solutions to Transform Their Business
sponsored by OpenText
CASE STUDY: Learn how one electricity company gained control of their information and improved business processes by utilizing SAP solutions.
Posted: 18 Dec 2014 | Published: 31 Dec 2013

OpenText

Cincinnati Zoo Transforms Customer Experience and Boosts Profits
sponsored by Avnet
WHITE PAPER: Find out how business analytics helped the Cincinnati Zoo improve their customer experience.
Posted: 16 Dec 2014 | Published: 31 Mar 2012

Avnet

Top 5 Trends in Enterprise Labeling
sponsored by Loftware
WHITE PAPER: Find out how key labeling drivers are impacting today's organizations and uncover the top 5 trends in enterprise labeling.
Posted: 16 Dec 2014 | Published: 16 Dec 2014

Loftware

4 Ways to Engage Customers on Your Website
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Explore this exclusive resource to find out if your website is up to the standards of today's demanding customers. Also gain access to the top 4 tips on how you can improve customer engagement on your website.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

Oracle Corporation UK Ltd

Get a Better View of Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Access the following informative resource to learn why—and how to deploy—more modern measures to gain a better overall view of customer and employee behaviors.
Posted: 11 Dec 2014 | Published: 11 Dec 2014

Oracle Corporation UK Ltd

10 Strategies for Enhanced Web Self Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Read the following white paper to uncover why self-service will be a key customer contact tool in the years ahead. Additionally, gain access to the 10 top strategies for enhanced web self-service.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Oracle Corporation UK Ltd

Retail Re-Imagined: How to Keep Pace with the Always-Connected Consumer
sponsored by Toshiba
EGUIDE: Find out what it takes to provide an exceptional omni-channel experience for your consumers.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Toshiba

Retail Re-Imagined: How to Keep Pace with the Always-Connected Shopper
sponsored by Toshiba
EGUIDE: Find out how retailers are replicating the brand experience at every touchpoint.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Toshiba

Digital Disruption is Forcing Change: Has Your Service Organization Adapted?
sponsored by Oracle Corporation UK Ltd
RESOURCE: Find out how digital disruption is forcing changes within modern businesses and how you should prepare accordingly to keep customers happy.
Posted: 09 Dec 2014 | Published: 09 Dec 2014

Oracle Corporation UK Ltd

Get Social with Customer Service Interactions
sponsored by Oracle Corporation UK Ltd
RESOURCE: Access the following white paper to uncover the importance of—and how to—jump on the social media bandwagon to improve brand image, increase customer retention, sales, and more.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd
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