Customer Data Management Reports

Comparing CRM to CX
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers. In this article, we compare these platforms to help you decide which one is best for your business.
Posted: 19 Jun 2023 | Published: 19 Jun 2023

TechTarget ComputerWeekly.com

A Computer Weekly buyer's guide to customer and employee experience management
sponsored by TechTarget ComputerWeekly.com
EBOOK: Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
Posted: 19 Aug 2022 | Published: 19 Aug 2022

TechTarget ComputerWeekly.com

Digital Experience platforms intensify customer engagement programmes
sponsored by TechTarget ComputerWeekly.com
EBOOK: Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.
Posted: 08 Aug 2022 | Published: 08 Aug 2022

TechTarget ComputerWeekly.com

Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now.
Posted: 23 May 2022 | Published: 24 May 2022

TechTarget ComputerWeekly.com

Customer analytics in APAC: trends and best practices
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, learn how organisations in the APAC region are harnessing the potential of analytics and what the future of analytics looks like from an application development and self-service perspective.
Posted: 19 Oct 2021 | Published: 19 Oct 2021

TechTarget ComputerWeekly.com

CW Innovation Awards: SIA taps blockchain for loyalty app
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this case study, learn how Singapore Airlines expanded its blockchain-based digital wallet, Kris+, into a broader digital lifestyle platform.
Posted: 11 May 2021 | Published: 11 May 2021

TechTarget ComputerWeekly.com

CW Innovation Awards: Flybuys cranks up cloud for service efficiency
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this case study, learn about Flybuys' migration to the cloud, how they integrated security from the start and developed a change management plan to ensure key stakeholders were proactively engaged.
Posted: 05 May 2021 | Published: 06 May 2021

TechTarget ComputerWeekly.com

Webinar: Who You Gonna Call?
sponsored by TechTarget
WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 08 Feb 2021 | Premiered: Jun 1, 2020

TechTarget

Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
Posted: 08 Feb 2021 | Published: 12 May 2020

TechTarget ComputerWeekly.com

An Introduction to ABM Scoring
sponsored by TechTarget
WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.
Posted: 08 Feb 2021 | Published: 19 Jul 2019

TechTarget

March ezine: Making tracks to SD-WAN growth
sponsored by MicroScope
EZINE: SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation
Posted: 08 Feb 2021 | Published: 21 Feb 2019

MicroScope

AI & Automation: Turning data into insights
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
Posted: 08 Feb 2021 | Published: 11 Jul 2018

TechTarget ComputerWeekly.com

September ezine: Thinking digital in the world of storage
sponsored by MicroScope
EZINE: The full report of the recent MicroScope storage roundtable discussing how cloud and GDPR has changed the industry
Posted: 08 Feb 2021 | Published: 06 Sep 2018

MicroScope

Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.
Posted: 08 Feb 2021 | Published: 16 Feb 2018

TechTarget ComputerWeekly.com

MicroScope: Steering IT in the right direction
sponsored by MicroScope
EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
Posted: 08 Feb 2021 | Published: 26 Jan 2018

MicroScope

Focus: Analytics & data-driven insights
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, learn about the state of adoption of data analytics in Australia, how Commonwealth Bank is making analytics tools more accessible to small companies and how SAS is prepping its marketers for the data flood.
Posted: 08 Feb 2021 | Published: 02 Jun 2017

TechTarget ComputerWeekly.com

Why Master Data Management is Critical to the Modern Customer Data Platform
sponsored by Deloitte Consulting LLP
WHITE PAPER: Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.
Posted: 21 Apr 2021 | Published: 16 Apr 2021

Deloitte Consulting LLP

CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

GearsDesign

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

Create and implement an all-purpose multichannel contact center
sponsored by ConvergeOne
EBOOK: Find out why it's hard to determine exactly how to integrate social channels with CRM and how your business model -- and finding where your customers hang out -- will show the way.
Posted: 03 May 2018 | Published: 03 May 2018

ConvergeOne

Customer analytics techniques boost sales and service strategies
sponsored by TechTarget Customer Experience
EBOOK: In this expert handbook, learn how cutting-edge companies are applying rapidly evolving analytics tools to find more prospective customers and better improve their experiences after the initial sale. Plus, discover more about the human factors that not even new analytics can replace.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

TechTarget Customer Experience

The Salesforce Analytics Cloud: Challenges, Benefits, & Uses
sponsored by Salesforce.com
EGUIDE: Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals.
Posted: 20 Jun 2017 | Published: 19 Jun 2017

Salesforce.com

The Salesforce Wave Analytics Platform: An Overview
sponsored by Salesforce.com
EGUIDE: In this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.
Posted: 20 Jun 2017 | Published: 20 Jun 2017

Salesforce.com

Good Data Governance Programs: Why the Urgency?
sponsored by TechTarget Data Management
EZINE: Companies aren't gaining enough value from big data. That's why there's a greater need to establish data handling policies and procedures that only good data governance programs can provide. Explore good use vs. abuse of customer data (Wells Fargo, Target, and Bank of America), 4 data governance concerns and best practices, and much more.
Posted: 13 Jun 2017 | Published: 06 Jun 2017

TechTarget Data Management