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Customer Data Management Reports
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What I've Learned from 5,000 Data Breaches
sponsored by AllClear ID
WHITE PAPER: Learn how to clearly communicate with customers after a data breach to ensure trust remains intact. Minimize confusion and anger by proactively preparing before a major breach occurs. Plan out how affected customers will be notified and supported throughout the entire response process, from notification, to protection, to fraud resolution.
Posted: 29 Jun 2016 | Published: 01 May 2016

AllClear ID

At Radio Flyer, Customer Engagement is Not Something to Toy With
sponsored by Avaya CenturyLink
CASE STUDY: Read on to learn how the iconic Radio Flyer company entered the digital age in 2010, what has enabled them to stay up-to-date since, and how advances in data collection have driven reform in product quality, delivery, and reinvigorated the customer service that has kept them in business over the last 99 years.
Posted: 29 Jun 2016 | Published: 29 Apr 2016

Avaya CenturyLink

Customer Engagement Solutions
sponsored by Avaya CenturyLink
WHITE PAPER: Customer engagement is the central ingredient to successful customer retention rates. Read on to discover about the three pillars of customer engagement and how to derive maximum value from every customer interaction.
Posted: 29 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Infor CRM for industrial manufacturing
sponsored by Infor
WHITE PAPER: Industrial manufacturers are struggling to maintain profit and achieve any significant growth. This CRM solution designed for industrial manufacturers enables you to identify key data trends and deliver the best products and services possible.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Infor

Foster Loyalty Through Effortless Customer Journeys
sponsored by Genesys
WEBCAST: The latest method of driving customer loyalty is developing and maintaining an omnichannel presence—but how do you achieve this success? This webcast discusses how to improve customer loyalty through the creation of an omnichannel presence and communications, and how to track a customer's journey to identify trends in channel usage.
Posted: 28 Jun 2016 | Premiered: Jun 8, 2016

Genesys

Spotlight Opens Up New Web Channels
sponsored by SAP
WHITE PAPER: When one fabric, craft, and home interiors chain assessed potential e-commerce solutions, they faced number of key considerations. Learn how Spotlight Pty Ltd was able to implement a scalable strategy that helped them enhance the customer experience and drive revenue.
Posted: 28 Jun 2016 | Published: 28 Jun 2016

SAP

Omnichannel customer experience takes aim at information silos
sponsored by [24]7 Customer, Inc.
EGUIDE: Omnichannel customer experience strategies break down data silos that have held back multichannel strategies. Read on to learn how to view different channels as part of the bigger picture, gauge your companies investments in each channel, and how the omnichannel approach is presenting a shift in how we think about customer experience management.
Posted: 27 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.

Australian Digital Experience Report
sponsored by SAP
WHITE PAPER: 76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.
Posted: 27 Jun 2016 | Published: 27 Jun 2016

SAP

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

SearchCRM

eCommerce Payments 101 (Part 2)
sponsored by CyberSource
VIDEO: Tune into this brief video to discover how to automate payment operations while simplifying fraud management and payment security. Watch this tutorial to streamline the efficiency of payroll in your financial organization, and get the lowdown on securing online payments.
Posted: 22 Jun 2016 | Premiered: 16 Jan 2015

CyberSource

Why a “textbook” approach to content marketing doesn’t work in Germany, and what to do about it
sponsored by NetPress
WHITE PAPER: Simply replicating a US or UK-oriented content marketing strategy in Germany, even in the local language, is extremely unlikely to succeed. Learn about the essentials to targeting the German audience and key difference between the largest Eurpoean market and the US and UK markets.
Posted: 21 Jun 2016 | Published: 21 Jun 2016

NetPress

Service On-Demand: Diving into the Future of Customer Service
sponsored by Genesys
WHITE PAPER: Discover in this report the on-demand, omnichannel customer self-service model your organization should consider when accommodating consumers in the APAC region. Read on to additionally discover 4 next steps for on-demand leaders, advising to embrace disruption and the new age of customer self-service.
Posted: 20 Jun 2016 | Published: 20 Jun 2016

Genesys

Using Spark to gain insight from all your data, with ease
sponsored by IBM
WEBCAST: Combing through the expanse of data just got easier. Now you can combine data from social media, public information about products and the data you already have to create a complete picture of customers/clients in order to offer them the products they want/need. Watch this brief video to learn more about this process.
Posted: 20 Jun 2016 | Premiered: Dec 9, 2015

IBM

Ovum Report: Understanding Customer Behavior Across Platforms; RSG Media Case Study
sponsored by IBM
CASE STUDY: Adapting to the ever-rising expectations and changing buying behaviors of customers requires both business and technology transformation. By tapping into RSG Media's success story, learn how you can leverage a cloud database and analytics to gain a 360-degree view of customers and develop effective customer loyalty and retention strategies.
Posted: 20 Jun 2016 | Published: 21 Dec 2015

IBM

Petrol Accelerates its Analytics Queries and Increases Retail Sales
sponsored by IBM
WHITE PAPER: Learn how an oil and energy product supplier accelerated business analytics queries to predict individual customer behavior, helping them intelligently drive the sale in a customer-centric way. Discover how you can gain similar results.
Posted: 20 Jun 2016 | Published: 31 Jul 2013

IBM

Trends 2016: The Future of Customer Service
sponsored by ServiceNow
ANALYST REPORT: Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.
Posted: 16 Jun 2016 | Published: 05 Jan 2016

ServiceNow

How to Achieve a Unified View of Your Customers
sponsored by Trillium Software
WHITE PAPER: Considering a master data management (MDM) project to achieve a unified view of your customers but worried about cost, complexity and timing? Explore an alternative approach – focused on CRM technology – to see if it can work for your organization.
Posted: 10 Jun 2016 | Published: 10 Jun 2016

Trillium Software

10 Ways An Omnichannel Engagement Center Helps You Deliver Next-Generation Customer Experience
sponsored by Genesys
WHITE PAPER: Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.
Posted: 10 Jun 2016 | Published: 10 Jun 2016

Genesys

Why Cloud-based CRM Systems Make Sense
sponsored by Microsoft
EGUIDE: One of the last bastions for cloud computing adoption is enterprise-level CRM, primarily because the systems involve so much customer data. Why? Examine the advantages of deploying CRM systems in the cloud, and learn the boons of utilizing cloud alongside newly available technologies like Hadoop for high-volume data processing.
Posted: 08 Jun 2016 | Published: 02 Jun 2016

Microsoft

Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by HPE and Intel®
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 03 Jun 2016 | Published: 03 Jun 2016

HPE and Intel®

Sales Intelligence: Efficiently Gain Insights into Customer Data
sponsored by IBM
EGUIDE: How can you encourage a data-driven sales team without wasting time sifting through volumes of irrelevant information? This expert e-guide discusses the sales intelligence strategies that several companies have implemented to efficiently gain actionable insights into customer data and drive sales.
Posted: 01 Jun 2016 | Published: 17 May 2016

IBM

Dynamics CRM and NAV Integration Tips to Boost Efficiency
sponsored by TechData Corporation
EGUIDE: In this expert guide, discover tips on how you can successfully integrate Microsoft Dynamics CRM and NAV. Learn how to customize the integration for your business and customer processes to ensure that you maximize your experience and gain every advantage.
Posted: 01 Jun 2016 | Published: 18 May 2016

TechData Corporation

Departmental Specialization Needed With Analytics
sponsored by SearchBusinessAnalytics
EBOOK: Different departments have different needs. A functional analytics approach may be the best way for companies to handle deployments.
Posted: 01 Jun 2016 | Published: 27 May 2016

SearchBusinessAnalytics

Customer experience strategy hinges on insight from analytics
sponsored by [24]7 Customer, Inc.
EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
Posted: 28 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.

Integrating TM1 BI and Predictive Capabilities to Unlock the Hidden Value of Your Data
sponsored by IBM
WEBCAST: Predictive analytics capabilities—and how they can unlock to power of your data—are often opaque.This brief webcast elucidates some of the core functionality of a predictive analytics tool. See a live demonstration of how you can get a single, accurate view of your customers and how they impact your business.
Posted: 20 Jun 2016 | Premiered: Nov 13, 2013

IBM
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