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Customer Data Management Reports
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How Financial Services Can Be Customer-Centric in the New Digital Landscape
sponsored by Microsoft
RESEARCH CONTENT: This IDC white paper explores how financial services organizations can build a positive digital customer experience across multiple channels. Learn how to create a connected, customer-centric experience with key enablers for cloud content management, mobility, analytics, and more.
Posted: 20 Nov 2017 | Published: 30 Apr 2017

Microsoft

Optimize Your Workforce for the Omnichannel Revolution
sponsored by Genesys
EBOOK: Explore how to create comprehensive omnichannel workforce planning. Find out how to orchestrate your customers' digital journeys to improve their overall experiences.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Genesys

The Total Economic Impactâ„¢ Of Zendesk
sponsored by Zendesk
WHITE PAPER: Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Zendesk

The New Era of Digital Retail
sponsored by Microsoft
WHITE PAPER: Find out what some of the retail industry's brightest thought leaders from Microsoft and NORA had to say about the changing digital landscape in terms of personalization, omnichannel customer engagement, customer data management, and more.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Microsoft

Planning and Managing Your Omnichannel Contact Center Workforce
sponsored by Genesys
WHITE PAPER: Discover how to enable data integration and workforce planning for omnichannel strategies so that you can interact with consumers effectively across all of the devices and channels they use to engage with your business.
Posted: 16 Nov 2017 | Published: 16 Nov 2017

Genesys

Not All Customer Experience Platforms are Created Equal
sponsored by Genesys
EBOOK: Find out how you can execute a comprehensive omnichannel contact center strategy that enables you to manage customer data across channels of engagement and deliver seamless customer experiences.
Posted: 16 Nov 2017 | Published: 16 Nov 2017

Genesys

Marketing Insight with SAP at Cirque du Soleil
sponsored by SAP
VIDEO: Watch this brief video case study to find out how the marketing team for Cirque du Soleil created a single source of truth for fast, dependable insights using a business intelligence platform built on the power of SAP data.
Posted: 15 Nov 2017 | Premiered: 15 Nov 2017

SAP

Proven Practices for Strategically Blending Content and Commerce
sponsored by Sitecore
WHITE PAPER: Today's brand and retail executives are hungering for guidance on how to successfully blend content and commerce to deliver a superior customer experience. Inside, uncover a behind-the-scenes look at how real-world businesses have gone from vision to reality.
Posted: 13 Nov 2017 | Published: 13 Nov 2017

Sitecore

3 Ways to Simplify the Remote Support Experience for Customers
sponsored by LogMeIn Rescue
RESOURCE: A good user experience can serve as an opportunity to grow your customer relationships and build your business. Learn the top 3 strategies from LogMeIn Rescue to deliver a simple and satisfying customer experience.
Posted: 09 Nov 2017 | Published: 09 Nov 2017

LogMeIn Rescue

4 Steps to Kick-Start Your Security Program
sponsored by LogMeIn Rescue
RESOURCE: Your customers trust you to protect their data, so it is crucial to retain that trust by making security a top priority. Learn how you can protect customers and provide a better overall experience.
Posted: 09 Nov 2017 | Published: 09 Nov 2017

LogMeIn Rescue

Create Your Roadmap to Customer Experience Excellence
sponsored by Sitecore
WHITE PAPER: Explore the Sitecore Customer Experience Maturity Model (CXMM), and how you can connect people, processes, technology and tactics to help you create a roadmap for customer experience excellence.
Posted: 09 Nov 2017 | Published: 09 Nov 2017

Sitecore

13 Considerations for Deploying a Customer Experience Platform
sponsored by Sitecore
WHITE PAPER: When it comes to a new and improved customer experience management platform, you'll need to consider deployment approaches for each decision maker. Discover a breakdown of 13 considerations, as well as insight on available options and alternatives.
Posted: 07 Nov 2017 | Published: 30 Apr 2017

Sitecore

Dissecting a Smart Chatbot: 4 Things to Look For
sponsored by Sophos
RESOURCE: Learn what it takes to improve your customer's experience and your company's performance with smart chatbots, and 4 key factors to look for.
Posted: 07 Nov 2017 | Published: 07 Nov 2017

Sophos

Innovation and Collaboration for Effective Healthcare Management
sponsored by HealthEdge
EBOOK: Health insurers, providers, and community resources need to come together with the patient's well-being prioritized as a unifying mission. Explore some popular factors that comprise social determinants and impact health outcomes.
Posted: 06 Nov 2017 | Published: 06 Nov 2017

HealthEdge

Transforming the Digital Customer Experience
sponsored by Sophos
WHITE PAPER: In this 8-chapter e-guide, learn how to rapidly deliver better, more sustainable and measurable customer experiences and improve your overall business.
Posted: 03 Nov 2017 | Published: 03 Nov 2017

Sophos

New Ways of Interacting with Health Care Members
sponsored by HealthEdge
WHITE PAPER: Health plans have a pressing opportunity to engage with their members in meaningful ways. A healthcare consumer survey was conducted to learn how organizations can supply information and services to members in a way that is as convenient as it is in other industries.
Posted: 02 Nov 2017 | Published: 02 Nov 2017

HealthEdge

Providing a Great Customer Experience During the Holiday Rush
sponsored by Zendesk
WEBCAST: According to Zendesk, retailers see a 42% average increase in support volumes during the holiday season. How can you keep up with providing customers a great CX during such a busy time? Learn how you can develop a strategy for keeping your CX great and stay on your customers' "nice" lists.
Posted: 31 Oct 2017 | Premiered: Oct 31, 2017

Zendesk

Your Guide to Successful CRM Digital Transformation
sponsored by Sophos
WHITE PAPER: In this new digital era of distracted customers and frustrated marketers, you need to learn how to meet consumer expectations. So how do you break through the digital noise and be heard? Discover 5 critical steps to digital success and more.
Posted: 30 Oct 2017 | Published: 30 Oct 2017

Sophos

Decoding the Value of 4 Consumer Data Types
sponsored by Sophos
RESEARCH CONTENT: Explore this Forrester Research report to understand the full spectrum of consumer data that's now available to companies to use, and how B2C marketers should combine these resources for maximum benefits.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Sophos

Why Do I Need CRM?
sponsored by Salesforce
WHITE PAPER: In a recent survey conducted by Salesforce, more than half of small business owners said their companies were not using any kind of CRM strategy. Explore this white paper to discover frequently asked questions small business owners have about customer relationship management as well as helpful responses to enhance your CRM.
Posted: 27 Oct 2017 | Published: 31 Dec 2016

Salesforce

AI Will Lead to Fewer Jobs: What Should Your Business Do About It?
sponsored by Sophos
TECHNICAL ARTICLE: According to Forrester Research, robots will take 24.7 million jobs by 2027 ... but create 14.9 million jobs in the same period. Explore the ramifications that AI will have on labor, jobs and the economy, and what your business can do to stay on top of this change.
Posted: 26 Oct 2017 | Published: 26 Oct 2017

Sophos

Interaction Analytics Capabilities
sponsored by Genesys
RESOURCE: Learn how to uncover key insights from customer conversations by using the most comprehensive speech and text analytics to maximize business value.
Posted: 24 Oct 2017 | Published: 24 Oct 2017

Genesys

Customer analytics techniques boost sales and service strategies
sponsored by SearchCRM
EBOOK: In this expert handbook, learn how cutting-edge companies are applying rapidly evolving analytics tools to find more prospective customers and better improve their experiences after the initial sale. Plus, discover more about the human factors that not even new analytics can replace.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

SearchCRM

Case Study: How Red Hat Software Implemented a CX Platform to Connect Global Support in the Cloud
sponsored by Genesys
CASE STUDY: In this case study, learn how Red Hat Software, a leading global provider of open source software tools, implemented a customer experience platform to improve CX, reduce call times, optimize resources and more.
Posted: 22 Sep 2017 | Published: 22 Sep 2017

Genesys

Busting The Top 10 Myths Of Omnichannel Customer Engagement
sponsored by Genesys
WHITE PAPER: Think about the technologies you use for customer engagement—what your customers expect today, and what they'll demand tomorrow. You'll need a platform that meets those demands. Learn why omnichannel customer engagement is your best choice for delivering exceptional CX. Plus, uncover the truth behind 10 common omnichannel myths.
Posted: 21 Sep 2017 | Published: 21 Sep 2017

Genesys
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