Gartner predictions around Social CRM
sponsored by Infor CRM
EGUIDE:
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Use effective call centers to build customer loyalty
sponsored by Infor CRM
EGUIDE:
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Tread carefully with social media-based customer loyalty programs
sponsored by Infor CRM
EGUIDE:
Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Gartner: Social, mobile and analytics to push CRM through 2015
sponsored by Infor CRM
EGUIDE:
This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers
sponsored by SAP America, Inc.
CASE STUDY:
Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
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The Effectiveness of Live Chat: A Research Study
sponsored by LogMeIn, Inc.
WHITE PAPER:
Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Protect Your Customer Base by Ensuring the Best Customer Experience
sponsored by LogMeIn, Inc.
WHITE PAPER:
Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER:
Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Building a Strong Customer Experience
sponsored by Infor CRM
EGUIDE:
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Posted: 09 Jan 2012 | Published: 09 Jan 2012
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Unlock the Value of Social Media Data
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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Communication & collaboration in the Enterprise 2.0 world
sponsored by Huddle
WHITE PAPER:
This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
Posted: 01 Jan 2012 | Published: 01 Jan 2012
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Gain competitive advantage by using Customer Experience Management Solutions to extend brand value
sponsored by Tealeaf
PODCAST:
In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.
Posted: 30 Dec 2011 | Premiered: 30 Dec 2011
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How to Enhance Customer Interactions
sponsored by Infor CRM
WHITE PAPER:
This white paper details tactics for improving your customer interaction efforts for more successful business.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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Leverage WFM for exceptional customer experiences
sponsored by Infor WFM Workbrain
WHITE PAPER:
Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.
Posted: 16 Dec 2011 | Published: 16 Dec 2011
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Navigating the path to satisfying online customer experience
sponsored by Tealeaf
EGUIDE:
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
Posted: 30 Nov 2011 | Published: 30 Nov 2011
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Executive Brief Smarter Commerce is redefining value chain visibility
sponsored by IBM
WHITE PAPER:
Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Assessment Customer Value Strategy Accelerator
sponsored by IBM
WHITE PAPER:
This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Assessment Cross-Channel Experience Assessment
sponsored by IBM
WHITE PAPER:
This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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A realist's guide to building bottom line revenue and customer loyalty with social CRM
sponsored by SugarCRM Inc.
EBOOK:
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: 19 Oct 2011 | Published: 19 Oct 2011
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The Business Benefits of Cloud-Based Integration-Ready Modules
sponsored by NTR Global
WHITE PAPER:
Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction.
Posted: 12 Oct 2011 | Published: 12 Oct 2011
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Operationalizing Online Customer Experience
sponsored by Tealeaf
WEBCAST:
This webinar details the strategic value of operationalizing a customer experience effort across your business. What's more, to give you a head start, Eric T. Peterson will outline Web Analytics Demystified's six step process for operationalizing customer experience management within your own organization.
Posted: 29 Sep 2011 | Premiered: 29 Sep 2011
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Stop losing revenue from poor online customer experiences
sponsored by Tealeaf
WHITE PAPER:
24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Are your online customers struggling? Learn how to increase satisfaction and drive revenues
sponsored by Tealeaf
WHITE PAPER:
Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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The Social CRM Playbook
sponsored by SugarCRM Inc.
WHITE PAPER:
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.
Posted: 01 Sep 2011 | Published: 01 Sep 2011
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