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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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Five Ways to Maximize the Effectiveness of Mobile Push Notifications
sponsored by IBM
RESOURCE: Access this white paper to discover the 5 key ways to maximize your mobile push notification efforts.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

IBM

The Cloud - Up Where Customer Service for the Field Belongs
sponsored by ClickSoftware
WHITE PAPER: This eBook presents the value of providing superior customer service and why so many companies today prioritize investments in field service management.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

ClickSoftware

Push Notifications Kick Mobile Customer Engagement Programs into High-Gear
sponsored by IBM
RESOURCE: Access this resource to learn how to take advantage of push notifications to elevate the benefits of mobile customer engagement programs to new heights.
Posted: 01 Jul 2015 | Published: 30 Sep 2014

IBM

5 Key Strategies for Successful Mobile Engagement
sponsored by IBM
RESOURCE: Access this resource and learn the 5 key strategies that enhance your brand presence and improve customer engagement in a business world dominated by mobile technologies.
Posted: 01 Jul 2015 | Published: 31 Oct 2014

IBM

How a CRM Helps Your Business Grow
sponsored by Salesforce.com
WHITE PAPER: Business may begin with a handshake — but once the customer relationship begins, your challenge is to maintain it. The right CRM will help you build deeper, more meaningful relationships with your customers while you build and scale your business.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Salesforce.com

Boost Customer Experiences by Embracing Mobile Capabilities
sponsored by Honeywell
CASE STUDY: This case study describes how a premier ski resort achieved efficiency by implementing advanced barcode scanner technology
Posted: 16 Jun 2015 | Published: 31 Dec 2014

Honeywell

Integrating Predictive Capabilities to Unlock the Hidden Value of your Data
sponsored by IBM
WEBCAST: The following demo describes business analytics in action. Explore which capabilities comprise a good customer relations strategy, including customer analytics dashboards, customer retention analysis, and more.
Posted: 12 Jun 2015 | Premiered: Nov 15, 2013

IBM

The Importance of Website Performance: Everything You Need to Know
sponsored by Melbourne IT
WHITE PAPER: In order to improve conversion rates and profitability, businesses need to invest sufficient resources to ensure that their website is efficient, quick and uses technology intelligently to deliver an outstanding customer experience both now and into the future. Find out how it's done in the following white paper.
Posted: 09 Jun 2015 | Published: 09 Jun 2015

Melbourne IT

Making Sense of All Your Data
sponsored by IBM
WHITE PAPER: This expert e-guide delves into how to embrace business opportunities with data discovery tools. Discover what some industry leaders are doing to process stunning volumes of content quickly to help organizations make more informed decisions.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

IBM

Is Poor Voice Quality Undermining Your Contact Center's Performance?
sponsored by IR
WHITE PAPER: This resource explores the true consequences of poor voice quality for contact center agents, customers, and the business as a whole.
Posted: 01 Jun 2015 | Published: 31 Dec 2014

IR

Solving Contact Center Crises Before they Happen
sponsored by IR
WHITE PAPER: This white paper explores how to detect and solve contact center problems before they affect customers.
Posted: 29 May 2015 | Published: 17 Dec 2014

IR

The Future of Sales: Insights From 14 Thought Leaders
sponsored by Salesforce.com
EBOOK: What do the next 5 years hold for the sales profession? In this resource, 14 of the industry's foremost thought leaders answer this pressing question. Read on to uncover these experts' valuable predictions, insights, and suggestions.
Posted: 29 May 2015 | Published: 29 May 2015

Salesforce.com

Best Practices In Customer Experience Management
sponsored by Microsoft
EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 29 May 2015 | Published: 19 Nov 2013

Microsoft

Delek Motors Gains a 360° View Into Customers' Experiences with CRM
sponsored by Open Legacy
WHITE PAPER: Read this white paper to find out how a CRM system enabled Delek Motors to save time and improve productivity through a streamlined user interface, and how Delek increased its conversion rate through effective lead management and marketing.
Posted: 28 May 2015 | Published: 31 Jan 2015

Open Legacy

Case Study: How Murphy's Pharmacies Use the Cloud to Improve Customer Experience
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this white paper to learn how Murphy's Pharmacies uses cloud computing to easily share health information with customers in stores, leading to increased sales.
Posted: 27 May 2015 | Published: 26 Dec 2014

Dell, Inc. and Intel®

The Knowledge Base of the Future :Five Cutting-Edge Ideas You Can Implement Now
sponsored by Verint Systems
WHITE PAPER: Access this white paper to get 5 cutting edge ideas you can implement now to build a CRM-focused knowledge base.
Posted: 27 May 2015 | Published: 31 Dec 2014

Verint Systems

Successful Customer Experience Management Strategy in a Social World
sponsored by Microsoft
EGUIDE: In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.
Posted: 26 May 2015 | Published: 26 May 2015

Microsoft

Simplify Customer Service with 360-Degree View of the Customer
sponsored by Verint Systems
WHITE PAPER: Discover how your organization can work to simplify your customer service applications with a 360-degree view of the customer. Learn how your employees can have access to transaction, interaction, and profile information in a single place to pick up customer conversations where they left off.
Posted: 26 May 2015 | Published: 31 Dec 2014

Verint Systems

Delivering Customized Experiences in Travel and Hospitality
sponsored by Apigee
WHITE PAPER: This eBook discusses the new agility required to win the business of travelers. Read on to learn how to develop a broader digital strategy to engage customers, partners, and employees; personalize their interaction with your organization and brand; and outshine your competitors.
Posted: 26 May 2015 | Published: 26 May 2015

Apigee

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This resource provides the information that mid-size organizations need as they consider making the jump to a multi-channel contact center, including key drivers and challenges; what to look for in a vendor partner; proven tips for success; and more.
Posted: 22 May 2015 | Published: 22 May 2015

Genesys

Realizing the Value of Contextual Knowledge: Four Capabilities to Achieve Success
sponsored by Verint Systems
WHITE PAPER: Discover how your organization can gain critical benefits for gains and productivity in the fields of customer service and cost reduction.
Posted: 22 May 2015 | Published: 22 May 2015

Verint Systems

Top Customer Service Trends – How are you positioned for 2015?
sponsored by Verint Systems
RESOURCE: Determine if your organization is keeping up with the top customer service trends of 2015 by exploring this visual report. Learn why many organizations are prioritizing digital channels and discover new areas for business investment.
Posted: 22 May 2015 | Published: 22 May 2015

Verint Systems

10 Ways to Get Customers Online and Off Paper
sponsored by Actuate
WHITE PAPER: This informative white paper explores reasons why digitising the transactional process should be of interest you and your customers. Uncover simple ways to offer your clientele a range of compelling incentives that make online options clearly preferable to printed statements.
Posted: 27 Apr 2015 | Published: 27 Apr 2015

Actuate

Give digital a business focus
sponsored by Hewlett-Packard Limited
WHITE PAPER: Businesses need a way to consolidate this data to unify communications and deliver a seamless experience across multiple channels.For many organizations, the solution lies in outsourcing. Discover if outsourcing is right to manage your multichannel communications data in this informative white paper.
Posted: 21 Apr 2015 | Published: 31 Mar 2014

Hewlett-Packard Limited

Transforming the Value Chain with Data-Driven Insights
sponsored by IBM
WHITE PAPER: This resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure.
Posted: 22 May 2015 | Published: 30 Dec 2014

IBM
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