Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Customer Retention

RSS Feed    Add to Google    Add to My Yahoo!
DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
1 - 25 of 412 Matches Previous Page  |  Next Page
Measuring Case Deflection & Self-Service Success
sponsored by Coveo
WEBCAST: Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

Coveo

What’s the Easiest First Step to Omnichannel? Surprise—It’s Your IVR!
sponsored by Genesys
WEBCAST: Omnichannel is the new norm in self-service, but not everyone is quite on board yet. In an upcoming webinar, experts will provide insights into omnichannel opportunities. Register to learn the best approach to delivering omnichannel self-service.
Posted: 28 Sep 2016 | Premiered: Sep 28, 2016

Genesys

Bring the Quoting Process Into the 21st Century
sponsored by Quosal
EBOOK: With references from 80's classic Back to the Future II, this e-book explores how implementing advanced proposal and quoting software can quickly bring your quoting process into the 21st century. Tap into 7 ways to get your quoting strategies out of the 90s to close more deals.
Posted: 27 Sep 2016 | Published: 29 Jul 2016

Quosal

6 Ways Intelligent Customer Service is Transforming Support Organizations
sponsored by Coveo
RESOURCE: 67% of customers would rather resolve their issues through self-service than call a contact center. Learn more about this and 5 other ways that intelligent customer service is changing the way support organizations work.
Posted: 27 Sep 2016 | Published: 27 Sep 2016

Coveo

Trends 2016 - The Future of Customer Service
sponsored by ServiceNow
RESOURCE: Read on to learn the top 10 current trends for application development and delivery pros supporting customer service operations. Write your company's roadmap and redefine customer service success in the age of the empowered customer.
Posted: 27 Sep 2016 | Published: 05 Jan 2016

ServiceNow

Guide to Mastering Intelligent Customer Service
sponsored by Coveo
EBOOK: Today's customers are more empowered than ever, so naturally their expectations are changing across every industry. Use this e-book to explore the intelligent customer self-service approach, the balance between improving self-service and agent skills, as well as best practices.
Posted: 26 Sep 2016 | Published: 26 Sep 2016

Coveo

Survey Report: Insights from Today's Customer Service Leaders
sponsored by ServiceNow
WHITE PAPER: Customer service is difficult to master, but this survey report offers insights from 200 U.S. customer service leaders. Inside you will learn about common practices among these leaders and see how you can apply them within your organization.
Posted: 26 Sep 2016 | Published: 31 Aug 2016

ServiceNow

A Quick Guide To Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: Many companies are struggling to increase customer loyalty because adopting a CRM tool to passively track issues is just the tip of the customer service iceberg. Explore a holistic approach that brings together people, workflows, and systems to deliver a superior customer experience.
Posted: 26 Sep 2016 | Published: 31 Aug 2016

ServiceNow

Creating Personalized Marketing
sponsored by IBM
CASE STUDY: Personalized marketing has fostered a deeper sense of loyalty and greater customer engagement. Access this case study to see how one company gained an 8% boost in inbound conversion, reduce the risk of customer churn, and more.
Posted: 22 Sep 2016 | Published: 31 May 2016

IBM

Employee Recognition & Rewards
sponsored by Semos
DATA SHEET: Recognition drives engagement and alignment. It keeps employees motivated and focused, and customers take notice. Access this data sheet to learn about an employee recognition and reward program and determine how it will boost your employees' performance.
Posted: 22 Sep 2016 | Published: 31 Dec 2015

Semos

Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE: Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016

ServiceNow

Case Study: Norwegian Cruise Line Success Story
sponsored by Catchpoint Systems Inc.
CASE STUDY: One major company saw a 60-70% reduction in the amount of time that they spend on diagnosing problems. Learn how Norwegian Cruise Line Holdings used an end-user experience management (EUM) tool to overcome several challenges and realize significant benefits in availability, time efficiency, and more.
Posted: 20 Sep 2016 | Published: 20 Sep 2016

Catchpoint Systems Inc.

Your Guide to Getting Omnichannel Customer Service Right
sponsored by Zendesk
WHITE PAPER: A comprehensive view of your customers' transactions and behaviors can help you answer their questions, and maximize personalization through multiple channels. Access this resource for insight into omnichannel service strategies and imperatives.
Posted: 20 Sep 2016 | Published: 20 Sep 2016

Zendesk

Trustpilot Uses 4 Key Consideration to Improve their Helpdesk
sponsored by Zendesk
WHITE PAPER: Trustpilot provides a forum for customer service-conscious online shoppers, so they knew their brand's reputation depended on a modernized helpdesk. In this Nucleus Research report, learn what strategy they implemented to console customers who have had bad experiences elsewhere, increase productivity, and more.
Posted: 19 Sep 2016 | Published: 19 Sep 2016

Zendesk

Get Started with CA App Experience Analytics Trial
sponsored by CA Technologies
PRODUCT DEMO: Fix crashes, boost performance, and get to know your users. Start your free trial of CA App Experience Analytics today to get a complete view of customer experience across web, mobile and wearable devices.
Posted: 13 Sep 2016 | Premiered: 29 Jul 2016

CA Technologies

Application Performance Management Platform Helps Global Company Increase Sales and Improve Customer Experience
sponsored by CA Technologies
CASE STUDY: Applications with lacking performance can negatively impact customer satisfaction and sales. This case study details how one global telecommunications company was able to optimize their app performance and deliver the online experience expected by today's increasingly connected customers.
Posted: 12 Sep 2016 | Published: 29 Jul 2016

CA Technologies

Optimizing Customer Interactions with Analytics
sponsored by SAS
WHITE PAPER: The following resource reveals the 5 types of customer data you should be collecting and analytics strategies that automate marketing campaigns, optimize customer engagement, and more.
Posted: 07 Sep 2016 | Published: 07 Sep 2016

SAS

Keep Them Coming Back: Your Guide to Building Customer Loyalty with Analytics
sponsored by SAS
WHITE PAPER: The following is a comprehensive resource for building better customer loyalty, getting better insights about your customers, and more. Uncover various firsthand accounts of challenges and opportunities companies faced in their customer data journeys, complete with steps on how to improve.
Posted: 06 Sep 2016 | Published: 06 Sep 2016

SAS

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Survey Report: Putting Customer Service First
sponsored by ServiceNow
WHITE PAPER: Top customer service providers are 53% more likely to significantly impact company revenue. Access this survey report to see what the top service leaders have in common and what you can do to make your business one of them.
Posted: 02 Sep 2016 | Published: 31 Aug 2016

ServiceNow

Mastering Digital Transformation with CRM
sponsored by bpm'online
EBOOK: 77% of businesses have digital transformation as their top priority. Digital transformation is seen as the ultimate challenge as it affects every aspect of the business. Access this e-book to learn how to achieve transformational agility with CRM technology to keep pace with an ever-changing market.
Posted: 01 Sep 2016 | Published: 01 Sep 2016

bpm'online

Maximize the Potential of Your CRM Technology & Stay Ahead of the Masses
sponsored by Microsoft
PRESENTATION: The modern successful business stays ahead of the rest by making technology a business advantage and using CRM technology to differentiate themselves from the masses. Access this resource to learn why your clients need CRM to uncover insightful customer data and trends they would otherwise miss, 3 ways CRM online can drive efficiency, and more.
Posted: 01 Sep 2016 | Published: 01 Sep 2016

Microsoft

Improving the Patient Experience: Portal Adoption Strategies that Work
sponsored by Medfusion
WHITE PAPER: A patient portal is of little value if patients aren't signing up. Access this exclusive resource to leverage 15 proven strategies to develop your portal adoption action plan. Additionally, view an essential checklist as you formulate your strategies.
Posted: 01 Sep 2016 | Published: 01 Sep 2016

Medfusion

CRM Survival Guide
sponsored by bpm'online
EGUIDE: As with anything, it is important to start off your CRM initiative on the right foot. The only way to do that is by understanding everything this technology has to offer. From common features to the latest trends, this comprehensive guide breaks down everything you need in order to get started with CRM.
Posted: 31 Aug 2016 | Published: 29 Aug 2016

bpm'online

How to Determine the Best CRM Software for Your Organization
sponsored by bpm'online
EGUIDE: It's no secret that CRM enables you to better serve your customers, thus boosting retention rates. However, you need to ensure that the CRM tool you invest in is the best fit for your organization. In this expert guide, compare features and functionalities of 11 leading market vendors, and receive an overview of the latest CRM trends.
Posted: 30 Aug 2016 | Published: 29 Aug 2016

bpm'online
1 - 25 of 412 Matches Previous Page    1 2 3 4    Next Page
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement