Customer Retention

EBOOK: In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close.

Posted: 09 Nov 2009 | Published: 09 Nov 2009

DATA SHEET: With its new in-database analytics capability, Sybase IQ provides an analytical platform that can decrease processing time, increase accuracy, and manage data volume. Read on to learn how Sybase® IQ delivers advanced analytics power with in-database analytics.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WHITE PAPER: This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WEBCAST: Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.

Posted: 23 Oct 2009 | Premiered: 23 Oct 2009

WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.

Posted: 22 Oct 2009 | Published: 22 Oct 2009

WHITE PAPER: In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.

Posted: 22 Oct 2009 | Published: 22 Oct 2009

WHITE PAPER: This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

Posted: 21 Oct 2009 | Published: 21 Oct 2009

WHITE PAPER: In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

Posted: 19 Oct 2009 | Published: 19 Oct 2009

WHITE PAPER: The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

Posted: 18 Sep 2009 | Published: 18 Sep 2009

INFORMATION CENTER: Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

CASE STUDY: Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009