Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Customer Retention

RSS Feed    Add to Google    Add to My Yahoo!
DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
1 - 25 of 383 Matches Previous Page  |  Next Page
Omnichannel Authentication: Balancing Humanity and Technology
sponsored by NICE Systems, Inc
WHITE PAPER: Learn how to make authentication processes less cumbersome for your customers with technology for secure, simple engagement.
Posted: 24 Feb 2017 | Published: 24 Feb 2017

NICE Systems, Inc

The New Omnichannel Retailer
sponsored by IBM
WHITE PAPER: This e-book looks at how retailers should reinvent and simplify their entire operations in terms of sourcing, planning, supply chain, and CX. Learn how to succeed in an omnichannel world and embrace digital disruption.
Posted: 24 Feb 2017 | Published: 24 Feb 2017

IBM

Using AI-Powered Interaction Analytics to Transform the Enterprise
sponsored by NICE Systems, Inc
WHITE PAPER: This article examines the business benefits of voice recognition and analysis. Learn the positive outcomes business can realize thanks to customer experience analytics powered by neural networks.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

NICE Systems, Inc

Vodafone GmbH Enhanced Customer Experience Across Channels
sponsored by Genesys
CASE STUDY: Mobile phone network company, Vodafone GmbH, knew they needed to enhance their customer service. Previously, their communication channels operated in silos that caused customer frustration. Discover how Vodafone GmbH was able to accomplish this goal, and also enable a high-quality mobile app for their customers.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Genesys

Why Omnichannel Customer Engagement Is No Longer Optional
sponsored by Genesys
WHITE PAPER: Only a mere 7% of customers are extremely satisfied that brands provide a seamless, integrated customer experience across all channels, and omnichannel engagement nearly triples customer retentions. Judging by the numbers, omnichannel is no longer optional. Read this report to uncover how you can integrate omnichannel into your CRM system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Genesys

Technology and the CMO in a Digital Era
sponsored by IBM
WHITE PAPER: This interactive paper presents the key results from the IBM Institute for Business Value's recent report, "Redefining Markets: Insights from the Global C-suite Study – the CMO Perspective." Examine how CMOs can meet the challenges of marketing in a digital world.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

IBM

Strategic Planning Tools for Contact Centers
sponsored by Genesys
WHITE PAPER: This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities. Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility.
Posted: 22 Feb 2017 | Published: 22 Feb 2017

Genesys

When Every Touchpoint is a Transaction: How Retail Brands Can Adapt to the New Customer Journey
sponsored by Salesforce.com
WHITE PAPER: This report discusses trends and best practices for engaging and selling to customers on the channel of their choice. Learn what leading tech brands, such as Pinterest, are doing to reach fast-growing social media and mobile users.
Posted: 22 Feb 2017 | Published: 22 Feb 2017

Salesforce.com

Linking the IT PMO to the Business: Establishing a Value Center
sponsored by Innotas by Planview
WHITE PAPER: Examine the value of linking IT projects with business to help realize innovative digital strategies for handling growth and customer satisfaction. Discover how to integrate IT and business strategies successfully and learn how to shift from a cost center to a value center to achieve greater relevance.
Posted: 22 Feb 2017 | Published: 31 Dec 2016

Innotas by Planview

The Roadmap to a Better Mobile Customer Experience
sponsored by BoldChat - LogMeIn
RESOURCE: This resource explores 7 strategies for delivering smart, seamless mobile customer experiences to boost engagement and customer loyalty. Learn why you should make "Contact Us" a primary navigation item, offer mobile-friendly live chat or in-app chat, and 5 other tips.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

BoldChat - LogMeIn

Playbook to Activating Customer Engagement
sponsored by BoldChat - LogMeIn
WHITE PAPER: This white paper explores 7 methods for taking your customer engagement strategy to the next level. Uncover tips on how to think beyond automated telephony, make it easy and fast for customer to access live agents, find a trusted partner to ensure great customer service, and 4 more.
Posted: 20 Feb 2017 | Published: 20 Feb 2017

BoldChat - LogMeIn

9 Steps to Content Nirvana
sponsored by Webinfinity
EBOOK: Including stats and examples from previous years on how we got to the content overload, learn the 9 steps to using your gathered content to create personalized experiences for your end users, customers and partners.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Webinfinity

Mobile DevOps: Keeping Your Company Ahead Of The Customer Competition
sponsored by Microsoft
WHITE PAPER: 40% of users are less likely to come back to a mobile app if it doesn't satisfy their needs. With such high stakes, your company can't afford to lose out. Luckily, DevOps for mobile apps can help you stay on top of user expectations. Discover how you can successfully use DevOps to retain high quality apps with automated testing.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Microsoft

Report: Understanding The New Customer Landscape in Retail
sponsored by Salesforce.com
RESEARCH CONTENT: With seemingly unlimited access and knowledge, consumers control the terms of retailer engagement. Retailers need to effectively extend their brand experience to reach customers wherever they may be. This report explores the trends, attitudes and technologies shaping the customer landscape, and a 6-part roadmap to help you achieve CEM success.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Salesforce.com

Digital Transformation in Sales: Evolving the Art of Customer Engagement
sponsored by Microsoft
WHITE PAPER: Customer engagement is an integral part of a successful organization. And with that known knowledge, top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Read about how to digitally transform your sales organization successfully.
Posted: 15 Feb 2017 | Published: 15 Feb 2017

Microsoft

8 Ways Practices Can Delight Their Patients
sponsored by Medfusion
WHITE PAPER: Patients are evolving into savvy healthcare consumers, shopping around for the best value and experience for their money. Access this white paper to uncover 8 things you should be doing to win over new patients and retain the ones you already have.
Posted: 15 Feb 2017 | Published: 15 Feb 2017

Medfusion

The Channel Partner Performance Problem & What You Can Do To Fix It
sponsored by Webinfinity
WHITE PAPER: There's high hope with a new channel or forming an alliance, but disappointment if that partnership doesn't hit expectations. Missed revenue expectations is a common reality of business and channel partnerships. Why do partners fail to perform and how do you ix the problem? Inside, discover what could be holding you back with partnership revenue.
Posted: 07 Feb 2017 | Published: 07 Feb 2017

Webinfinity

Proactively Manage Aftersales; Better Service Customers
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Today's hyper-connected customers expect relevant, personalized services anywhere at any time, even in their cars. Access this white paper to learn how to deliver on these customer expectations and capitalize on them.
Posted: 06 Feb 2017 | Published: 31 Aug 2016

Hewlett-Packard Enterprise

Leveraging Enterprise Mobility to Impact Your Entire Organization
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Using retail banking as an example, explore 4 benefits of leveraging enterprise mobility solutions, and receive an introduction to HPE's mobility services.
Posted: 03 Feb 2017 | Published: 01 Aug 2016

Hewlett-Packard Enterprise

Luisa Via Roma Pairs Data and Design in Style with Analytics and APM
sponsored by New Relic
CASE STUDY: Explore how Luisa Via Roma, an Italian design house, leveraged a software analytics cloud platform to generate key insights into how their diverse array of customers interacted with their website. Discover how they improved the customer experience as well as how they achieved continuous delivery, improved frontend performance monitoring, and more.
Posted: 27 Jan 2017 | Published: 04 Aug 2016

New Relic

6 Ways Your EMR Is Coming Up Short and How CRM Can Help
sponsored by Microsoft
RESOURCE: Electronic medical records (EMRs) are great for documentation, but in a value-based care model, that's not enough. Access this infographic to learn 6 ways that customer relationship management (CRM) software is able to engage patients where EMRs don't deliver.
Posted: 27 Jan 2017 | Published: 30 Dec 2016

Microsoft

Discover the Secrets to Providing Excellent Customer Service
sponsored by ServiceNow
WHITE PAPER: In a recent survey, 95% of customer service leaders identified connectingservice processes as their top goal – and also as their biggest challenge. In this infographic, learn what other challenges are plaguing your customer service peers, and discover 3 strategies for modernizing your customer service.
Posted: 27 Jan 2017 | Published: 01 May 2016

ServiceNow

How You Can Deliver Proactive Customer Service
sponsored by ServiceNow
WEBCAST: In this webcast, Mary Wardley, Vice President of Enterprise Applications and CRM Software at IDC, discusses the future of customer service and what you can do to strengthen existing customer service, including how to be proactive and deliver quality experiences, technologies that can be used to enhance the customer experience, and much more.
Posted: 26 Jan 2017 | Premiered: Dec 6, 2016, 01:05 EST (06:05 GMT)

ServiceNow

How To Overcome Customer Service Challenges With CRM
sponsored by ServiceNow
WEBCAST: Many organizations suffer from consumer pain points such as shipping costs and delivery, lackluster service delivery, or market complexity. Luckily, the evolution of CRM can help you work through these challenges. In this webcast, discover how to get the most out of your CRM systems and processes.
Posted: 26 Jan 2017 | Premiered: Dec 14, 2016

ServiceNow

Deliver Better Digital Customer Experiences with Software Analytics
sponsored by New Relic
EBOOK: To drive down into the digital customer experience, explore the use of an analytics platform that delivers end-to-end visibility into the performance of your website and apps, and the experiences they deliver. Discover how to approach customer experience management like a team sport and uncover a 4 step method for improving customer experiences.
Posted: 25 Jan 2017 | Published: 31 Oct 2016

New Relic
1 - 25 of 383 Matches Previous Page    1 2 3 4    Next Page
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement