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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer RetentionReports
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Why businesses should enhance the digital customer experience
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to examine the challenges and benefits of gradually transitioning towards a customer-centric, digital business model. Read on to learn the points to consider and the steps to take to begin your transition towards digitalization.
Posted: 18 Dec 2014 | Published: 16 Sep 2014

Hewlett-Packard Company

Cincinnati Zoo Transforms Customer Experience and Boosts Profits
sponsored by Avnet
WHITE PAPER: Find out how business analytics helped the Cincinnati Zoo improve their customer experience.
Posted: 16 Dec 2014 | Published: 31 Mar 2012

Avnet

CRM Essentials: How Your Team Can Bolster Revenue and Customer Journey
sponsored by Oracle Corporation UK Ltd
ANALYST REPORT: Access this Aberdeen Group report to discover CRM essentials every company needs for effective business management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users, and how to leverage these tools for stronger business results.
Posted: 08 Dec 2014 | Published: 08 Dec 2014

Oracle Corporation UK Ltd

Get Social with Customer Service Interactions
sponsored by Oracle Corporation UK Ltd
RESOURCE: Find out why it's so important that your company hops on the social solution bandwagon.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd

Secrets to Better Engage the Mobile Consumer: The Role of Push Notifications
sponsored by IBM
WHITE PAPER: Find out how you can maximize CEM program results by delivering targeted push notifications to customers' mobile devices.
Posted: 05 Dec 2014 | Published: 14 Aug 2014

IBM

Expert Advice: E-Commerce and Social Media Drives CRM
sponsored by IBM
EBOOK: Access this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

IBM

Big Data is Key to Responding to Customer Needs Instantly
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how a leading big data technology extracts vital information from a network and correlates it with more static information about the subscriber, so you can provide a better customer experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Hewlett-Packard Company

Integrating Call Center Capabilities with CRM
sponsored by NEC
VIDEO: Learn more about integrating CRM with call center software and how your business can benefit from doing so.
Posted: 24 Nov 2014 | Premiered: 09 Apr 2014

NEC

Building a Business Case for a CRM Upgrade
sponsored by NEC
VIDEO: Uncover the 4 steps needed to build a business case for a CRM upgrade and find out why they're so important for a successful transition.
Posted: 24 Nov 2014 | Premiered: 04 Feb 2014

NEC

Rethink Customer Service for a Multichannel World
sponsored by SearchCRM
EBOOK: In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication.
Posted: 17 Nov 2014 | Published: 17 Nov 2014

SearchCRM

Banks Thrive on Customizable, End-to-End Workflows for Improved Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to uncover how end-to-end information workflows can improve virtually every aspect of the customer experience, protect valuable information, streamline operations, and more.
Posted: 14 Nov 2014 | Published: 30 Nov 2012

Hewlett-Packard Limited

Winning at Experience Across the Customer Journey
sponsored by Infor
RESOURCE: Find out what it takes to deliver the ultimate customer experience across a customer's entire journey.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

Are the Lights Still On? Meeting the Omni-Channel Marketing Challenge
sponsored by Infor
WHITE PAPER: Learn how an omni-channel marketing strategy can help you deliver an exceptional customer experience at all times.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

Retail Branch Networks: The Keystone to Bank-Customer Relationships
sponsored by Hewlett-Packard Limited
WHITE PAPER: Uncover best practices for working within retail branch banking environments so you can ensure a great customer experience.
Posted: 12 Nov 2014 | Published: 31 Oct 2012

Hewlett-Packard Limited

How Banks Can Exceed Customer Expectations
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how an end-to-end information workflow solution specifically designed for banking can help you exceed customer expectations.
Posted: 11 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

Perform Big Data Analytics at a Lower Cost
sponsored by Cloudera
WHITE PAPER: Find out how organizations are achieving big data analytics faster, and at a lower cost.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Cloudera

Cloudera & Informatica Unleash the Power of Hadoop
sponsored by Cloudera
WHITE PAPER: Find out how the combination of an analytics ready Hadoop-based enterprise data hub platform and advanced data integration can help you maximize the benefits of big data.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Cloudera

Cloudera and Qlik: Big Data Analytics for Business
sponsored by Cloudera
WHITE PAPER: Find out how big data analytics can help businesses sort through enormous volumes of data to reap its benefits.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Cloudera

Accelerate Success in the Subscription Economy
sponsored by Zuora, Inc
WHITE PAPER: Find out what you should consider before adopting the subscription based model.
Posted: 30 Oct 2014 | Published: 31 Dec 2013

Zuora, Inc

What is Relationship Business Management?
sponsored by Zuora, Inc
WHITE PAPER: Find out the best way to move from ERP and CRM to your subscription model.
Posted: 30 Oct 2014 | Published: 30 Oct 2014

Zuora, Inc

An Introduction to Subscription Finance
sponsored by Zuora, Inc
RESOURCE: Find out how the Subscription Economy is changing the role of a CFO and helping businesses form stronger relationships with their customers.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Zuora, Inc

9 Keys to Building a Successful Subscription Business
sponsored by Zuora, Inc
WHITE PAPER: Find out how a shift to the subscription economy can help you build lasting customer relationships and improve revenue.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Zuora, Inc

The Hidden Secret to Great Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper shows you how to turn these touchpoints, which too often negatively impact CX, into your competitive advantage. Learn the secrets of managing the entire customer journey and you'll be able to increase efficiency and boost your customer scores.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

Genesys

Customer Experience: Delivering Better Long Term Results with Higher Customer Satisfaction
sponsored by NEC
WHITE PAPER: Find out how to deliver an exceptional customer experience so you can retain and gain customers, while improving customer profitability
Posted: 24 Oct 2014 | Published: 24 Oct 2014

NEC

Moving Forward with CRM: Key Trends and Technologies
sponsored by IBM
EGUIDE: This expert e-guide uncovers key CRM technologies and trends, and explores the best ways to measure the real value of an investment in social CRM.
Posted: 12 Nov 2014 | Published: 12 Nov 2014

IBM
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