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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Speed Up Your Mobile Strategy
sponsored by CraveInfoTech
VIDEO: Mobile applications are becoming more and more crucial to success. Watch this quick video to learn about a platform with pre-packaged mobile apps that expedites the process of implementing your mobile initiatives.
Posted: 26 Oct 2016 | Premiered: 25 May 2016


Mobile App Development Challenges & New Tactics
sponsored by
RESOURCE: Our guide, Stay Aloft With Mobile Applications in the Cloud, reveals trends in mobile app adoption and new challenges facing the developers making them. Find expert advice on navigating today's mobile app challenges, how to choose middleware for your mobile-first strategy, and using mobile apps to exploit IoT cloud services.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

Expedite Mobile Initiative Implementation
sponsored by SAP America, Inc.
WHITE PAPER: As the modern workforce becomes more geographically-dispersed, mobile applications will become increasingly critical to your business processes. Access this white paper to learn how to deploy your mobile initiatives in just a couple weeks to faster future-proof your organization.
Posted: 26 Oct 2016 | Published: 30 Jun 2016

SAP America, Inc.

Accelerate Your Mobile App Implementation
sponsored by SAP America, Inc.
WHITE PAPER: Mobile apps are the key to future-proofing your organization. Access this white paper to learn how mobile apps are taking center stage when it comes to your business operations, how mobility will improve the quality and safety of field work, speed up processes, and more.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

SAP America, Inc.

Caesars Entertainment Pilots the Connected Room Experience with Windows 10
sponsored by Microsoft
VIDEO: Use this video to learn how Caesars Entertainment Corporation, a world leader in the hospitality industry, partnered with Microsoft to create a new IoT connected room experience. Learn about how a tablet placed in one of their suites allows guests to fully customize their stay, including the option to adjust the heat or even order room service.
Posted: 25 Oct 2016 | Premiered: 16 Jun 2016


Telstra Transforms Its Retail Stores with Windows 10
sponsored by Microsoft
VIDEO: Watch this video to learn how a partnership with Microsoft and adoption of the Windows 10 platform allowed Telstra, a mobile network provider, to reduce the in-store order time to just 3 minutes, grant customers the option of switching between a digital and physical shopping experience seamlessly, and more.
Posted: 25 Oct 2016 | Premiered: 16 Mar 2016


Embrace Enterprise Mobility
sponsored by Lenovo
WHITE PAPER: Why are so many companies embracing enterprise mobility? This white paper discusses the benefits of the enterprise mobility, key steps to securing the mobile enterprise and a mobile device that drives results.
Posted: 24 Oct 2016 | Published: 31 Aug 2016


Gain a Competitive Advantage Through Today's Advanced Technologies
sponsored by Lenovo
WHITE PAPER: This white paper details how to successfully implement today's advanced technologies, like cloud and mobility, so you can gain a competitive advantage over your rivals.
Posted: 24 Oct 2016 | Published: 31 Aug 2016


How to Create a Happy, Connected Workforce
sponsored by Lenovo
EBOOK: Mobility is shaping the future workforce, and why not? Every employee gains a yearly average of 240 hours of productivity from mobile working. Access thie e-book to learn the 5 simple steps to create a connected workforce that is happy and productive.
Posted: 21 Oct 2016 | Published: 21 Oct 2016


Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes
sponsored by TechTarget
RESOURCE: This 11-page guide – curated by the editorial, objective experts at – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.
Posted: 18 Oct 2016 | Published: 18 Oct 2016


How Process Manufacturers Can Prepare for the Factory of the Future
sponsored by Infor
WHITE PAPER: We're about to go through a fourth industrial revolution, but what does that mean for the future of process manufacturing and the factory of the future? Discover the five IT forces driving modernization, the five technologies the future is being founded on, and more.
Posted: 18 Oct 2016 | Published: 30 Sep 2016


Mobility Fuels Productivity Gains for Energy and Utilities
sponsored by Red Hat
EBOOK: Download this e-book to mobilize your enterprise with strategic mobile asset and workforce management. By reading on, you will learn 6 core strategies for mobile app development, including instruction on how to make use of device-specific functionality and integrate with multiple existing systems and domains.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

Red Hat

Baking and the Digital Revolution: Meeting the New Customer Expectation
sponsored by Magenic
WHITE PAPER: Banking is undergoing a digital revolution, due largely to mobile capabilities, in order to keep pace with customer expectations. Discover which services your customers expect to be handled digitally or in-person, and how to deliver the speed and agility they demand without stretching yourself too thin.
Posted: 06 Oct 2016 | Published: 30 Sep 2016


Plug-and-Play POS: How Point-of-Sales is Entering a New Market Model
sponsored by Intel
WEBCAST: Discover how POS is entering the new IoT market model, and take advantage of plug-and-play POS to vastly improve the customer experience. Tune in as experts demonstrate 3 simple steps to POS implementation, and more.
Posted: 06 Oct 2016 | Premiered: Oct 6, 2016


7 Reasons Why Mobile Messaging Works & 3 Reasons Why It Fails
sponsored by Twilio
RESOURCE: It's important to understand why mobile messaging may or may not work for your organization's customer service strategy. Here are 7 reasons why it works and 3 reasons why it occasionally fails.
Posted: 05 Oct 2016 | Published: 05 Oct 2016


A Blueprint For Building Your Mobile Messaging Strategy
sponsored by Twilio
EBOOK: 97% of Americans use messaging at least once a day, but less than 40% of businesses support messaging as a contact channel. In this e-book, discover a how to successfully incorporate messaging into your omnichannel customer engagement strategy. Learn how Uber, Airbnb, and 8 more major companies lead the way when it comes to mobile messaging.
Posted: 04 Oct 2016 | Published: 04 Oct 2016


2016 Global Report: Understand How Consumers Use Messaging
sponsored by Twilio
RESOURCE: 89% of consumers want to talk to businesses via messaging. Discover why messaging is the next transformative measure in customer engagement, as well as why and how to get ahead of the trend.
Posted: 04 Oct 2016 | Published: 04 Oct 2016


Mobile Performance Solutions
sponsored by Akamai
PRODUCT OVERVIEW: This product overview highlights an integrated mobile and cellular web performance platform that can help you reduce cost by eliminating infrastructure needed to deliver mobile content, increase revenue by optimizing mobile web performance , and get ahead of competition by leveraging key user insight to tailor customers' mobile experiences.
Posted: 22 Sep 2016 | Published: 31 May 2016


Case Study: How Honda France Consolidated Their BI Platforms
sponsored by Yellowfin
CASE STUDY: This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. Learn how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more.
Posted: 16 Sep 2016 | Published: 16 Sep 2016


The Top Ten Things CIOs Ask About Enterprise Mobility
sponsored by MobileIron
WHITE PAPER: As consumers become more mobile, they want their work lives to be just as flexible and responsive to their needs. This white paper provides the top ten questions most commonly asked by CIOs about enterprise mobility. Access now to see the answers to these questions that will assist your construction of a mobility strategy.
Posted: 13 Sep 2016 | Published: 29 Jul 2016


Optimize the Value of Your Business Model for a Digital Era
sponsored by SAP
WHITE PAPER: To embrace the digital economy, a strategy is needed to put disruptive technologies to best use and improve customer experience. Explore ways to support people and processes and enable your mobile, social, and IoT transformation.
Posted: 08 Sep 2016 | Published: 08 Sep 2016


Beyond Mobile: Building a Successful Omnichannel Strategy
sponsored by CA Technologies
EBOOK: 42% of customers do their online research in-store. A strong omnichannel presence is no longer luxury, it's a necessity. Learn how to optimize your strategy to improve customer experiences.
Posted: 01 Sep 2016 | Published: 29 Jul 2016

CA Technologies

The Power of the Patient Experience: 8 Ways to Increase Satisfaction
sponsored by Medfusion
WHITE PAPER: Learn 8 guidelines for engaging and activating your patient base to boost retention rates, bottom line, and—most importantly of all—patient satisfaction. You will learn how to deliver a mobile-friendly experience to your patients, properly advertise resources, and more.
Posted: 30 Aug 2016 | Published: 30 Aug 2016


Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016


Close the Customer Communication Gap: How to Use Notifications
sponsored by Twilio
WHITE PAPER: Learn how to keep customers informed and up-to-date with notifications, as well as why you need to incorporate them into your applications. Access this white paper now to discover how Uber and 4 other successful companies have used notifications to deliver superior customer experiences.
Posted: 19 Aug 2016 | Published: 19 Aug 2016

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