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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Making the Shift to Online Customer Communications
sponsored by Actuate
WHITE PAPER: This white paper prompts the question, "is my print-to-web strategy successful?" Use this resource to ensure appropriate implementation of document transformation technologies, so that your customers can access their data. Also, learn the following facets of digital customer communications that benefit your customers.
Posted: 05 May 2015 | Published: 05 May 2015

Actuate

Hit the Mark with Users: Use Cloud-Based Services to Leverage App Performance
sponsored by IBM
WEBCAST: This featured webcast spotlights the mobile landscape's impact in changing views of quality. Since it's no longer just about bugs in the code, discover why you should get actionable insights from user feedback to develop mobile apps that engage users.
Posted: 04 May 2015 | Premiered: Apr 9, 2015

IBM

PaaS Built for App Development: Solve a Range of Infrastructure and Middleware Challenges
sponsored by IBM
WEBCAST: Those involved in "application culture" are expected to provide responsive, innovative solutions to customers. This featured webcast highlights PaaS' contribution to the integrated developer experience, enabling interdisciplinary teams to build and deploy faster. Uncover ways to rapidly generate apps to cloud or mobile devices.
Posted: 04 May 2015 | Premiered: Aug 13, 2014

IBM

Geospatial Analytics
sponsored by IBM
SOFTWARE DOWNLOAD: Discover how you can leverage real-time geospatial analytics to track when devices enter or leave defined regions with this trial software. Explore the capability of monitoring device locations in real time, and control region monitoring using geospatial ATI.
Posted: 01 May 2015 | Premiered: 18 Dec 2014

IBM

Increase Productivity with Mobile Sales Tools
sponsored by Oracle Corporation UK Ltd
WEBCAST: Access this webcast to learn how you can make sure your sales team is always connected, with each other and with current information. Tune in to find out more about how using mobile computing can make your sales team more productive.
Posted: 30 Apr 2015 | Premiered: Apr 30, 2015

Oracle Corporation UK Ltd

Measuring Mobile: How to Quantify the Success of Your Mobile Initiative
sponsored by Kony
WHITE PAPER: In this white paper, find formulas for deriving the ROI of your mobile programs both in terms of customer engagement and operational efficiency.
Posted: 29 Apr 2015 | Published: 29 Apr 2015

Kony

A New Aproach to Payment Verification
sponsored by Nexmo
WHITE PAPER: This white paper explores how to use phone number verification to ensure security and compliance in a simple process. Access now to learn why this technology is rising in prominence and uncover the seven key components to look for in a third-party service.
Posted: 27 Apr 2015 | Published: 11 Mar 2015

Nexmo

10 Ways to Get Customers Online and Off Paper
sponsored by Actuate
WHITE PAPER: This informative white paper explores reasons why digitising the transactional process should be of interest you and your customers. Uncover simple ways to offer your clientele a range of compelling incentives that make online options clearly preferable to printed statements.
Posted: 27 Apr 2015 | Published: 27 Apr 2015

Actuate

Addressing NIST and DOD Requirements for Mobile Device Management
sponsored by IBM
WHITE PAPER: Read this exclusive white paper to gain key insights on the security risks associated with mobile device policies, as well as how to drive rock-solid security without risking network performance and end-user satisfaction. Read on to learn more.
Posted: 24 Apr 2015 | Published: 11 Nov 2014

IBM

Phone Number Verification Done Right
sponsored by Nexmo
WEBCAST: This webcast offers 6 best practices for phone number verification to ensure maximum conversion rates and spam/fraud mitigation. View now to learn more.
Posted: 24 Apr 2015 | Premiered: Nov 5, 2014

Nexmo

Top 7 Phone Verification Challenges
sponsored by Nexmo
WHITE PAPER: This white paper explores the seven challenges of phone verification and how you can overcome each one and improve conversion rates.  View now to learn more.
Posted: 23 Apr 2015 | Published: 27 Feb 2015

Nexmo

SMS: A New Approach to Two Factor Authentication
sponsored by Nexmo
WHITE PAPER: This white paper explores how to secure enterprise data and sensitive information on mobile devices by using two factor authentication (2FA). View now to learn the 15 best practices to implementing a 2FA strategy and ensuring security success.
Posted: 22 Apr 2015 | Published: 21 Jan 2015

Nexmo

The Opportunities and Challenges to Healthcare Innovation
sponsored by Mashery
WEBCAST: Julie Ask, author of The Mobile Mindshift, addresses how healthcare companies can extend their platform via Application Program Interface (APIs) in this webinar. Discover what can be accomplished if the healthcare industry optimizes mobile services.
Posted: 22 Apr 2015 | Premiered: Jun 12, 2014

Mashery

How to Achieve Complete Mobile Security without Sacrificing User Experience
sponsored by BlackBerry
WHITE PAPER: This exclusive white paper takes an in-depth look at dealing with the difficult security challenges associated with mobility adoption. Read on to learn more.
Posted: 22 Apr 2015 | Published: 18 Dec 2014

BlackBerry

How BlackBerry Addresses BYOD Security Issues
sponsored by BlackBerry
WHITE PAPER: This white paper examines how the BlackBerry® platform aims to resolve the security issues inherent in accessing sensitive enterprise data on consumer devices.
Posted: 22 Apr 2015 | Published: 04 Dec 2014

BlackBerry

API Management: The Key to Improving the Consumer Travel Experience
sponsored by Mashery
RESOURCE: In this webinar, you'll join PhoCusWright's Senior Technology Analyst, Norm Rose, as he shares his insights on how travel suppliers and intermediaries can improve industry data flow and customer satisfaction by adopting API management.
Posted: 21 Apr 2015 | Published: 21 Apr 2015

Mashery

The Travel Industry’s Journey to Customer Satisfaction
sponsored by Mashery
WHITE PAPER: This resource explores how good API management can enhance the customer experience across the travel industry, creating a seamless experience for customers while allowing companies to maintain control over their data.
Posted: 21 Apr 2015 | Published: 31 Jul 2014

Mashery

Commerce APIs: Realizing the Strategic Opportunity
sponsored by Mashery
WEBCAST: In this webcast, Peter Sheldon, a principal analyst with Forrester Research, explains how eCommerce professionals can build compelling cases for Commerce APIs in their own organizations.
Posted: 21 Apr 2015 | Premiered: Mar 21, 2012

Mashery

Increase Your Conversion Rate with Better Verification
sponsored by Nexmo
WHITE PAPER: In this resource, discover how you can use a single API to streamline your user verification and increase conversion.
Posted: 20 Apr 2015 | Published: 20 Apr 2015

Nexmo

Accelerated Commerce: Key API Strategies For Digital Retail
sponsored by Mashery
WHITE PAPER: Times have never been better for eCommerce professionals and the future of digital is even rosier. Never before have there been so many ways to connect to purchase-ready buyers. Download this whitepaper to learn how to conquer the diversity of devices.
Posted: 20 Apr 2015 | Published: 31 Jul 2014

Mashery

Understanding the 7 Different Personalities of Telecommuters
sponsored by PGi
WHITE PAPER: This exclusive white paper will help you understand the personalities of your workforce and how you can cater a mobile plan to the right employees. Read on to learn more.
Posted: 17 Apr 2015 | Published: 26 Feb 2015

PGi

Your Guide to Effective Data Visualization for Mobile Applications
sponsored by Actuate
WHITE PAPER: Access this brochure and discover why embedded analytics are important in addressing application development and deployment challenges. Determine if your analytic platform is powerful and flexible enough to handle app complications by considering five critical user needs.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

Actuate

Communicating in the New Age of the Digital Banker
sponsored by GMC Software
WHITE PAPER: In this white paper discover how your bank can devise a plan to cater to connected customers. Find new ways to communicate in the modern world including mobile, multichannel, and more.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

GMC Software

Small Data, Everyday Analytics, and the Power of Thinking Fast
sponsored by OpenText
WHITE PAPER: Access this resource for help with your customer analytics strategy. Learn how to be more accessible, understandable, and actionable for everyday tasks with small data.
Posted: 15 Apr 2015 | Published: 08 Apr 2014

OpenText

Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited
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