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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Magic Quadrant for Enterprise Mobility Management Suites
sponsored by IBM
RESEARCH CONTENT: With so many enterprise mobility management vendors, in a rapidly changing market, it can be difficult to decide which option best meets the needs of your organization. Download this report to see where different EMM vendors stand in the market, and compare the features that each has to offer.
Posted: 22 Sep 2017 | Published: 06 Jun 2017

IBM

Best Practices to Enable Mobility for Your Organization
sponsored by Citrix
WHITE PAPER: Download this white paper to uncover five simple steps to provide a rational approach to plan, define and roll out a secure BYOD initiative in your organization.
Posted: 07 Sep 2017 | Published: 07 Sep 2017

Citrix

Accelerate Workflows with a Secure Digital Workspace
sponsored by Citrix
WHITE PAPER: Digital workspaces are transforming the healthcare industry by delivering secure access to apps, desktops, data, and services from any device, over any network, to allow freedom and flexibility for employees. Download this white paper to see how your organization can also benefit from additional components of a digital workspace.
Posted: 07 Sep 2017 | Published: 07 Sep 2017

Citrix

Omnichannel is No Longer Optional
sponsored by Genesys
EBOOK: Find out how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies and meet their customers wherever they are.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
EBOOK: As an essential part of executing your omnichannel strategy, learn how to map out the customer journey across multiple channels by breaking down silos to improve overall customer experiences and brand engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

Genesys

Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
EBOOK: Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

Genesys

The 2017 SAP Hybris Consumer Insights Report: Singapore
sponsored by SAP Hybris
RESOURCE: Learn about the latest trends in customers' behavior in Singapore, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

SAP Hybris

2017 Consumer Insights Survey, Thailand
sponsored by SAP Hybris
RESEARCH CONTENT: Learn about the latest trends in customers' behavior in Thailand, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

SAP Hybris

Mobile Application Authentication Trends and Best Practices
sponsored by RSA
RESEARCH CONTENT: Download this March 2017 Forrester Research report to learn about the various mobile application authentication methods, frameworks, tools and best practices for implementing mobile authentication at your organization.
Posted: 23 Aug 2017 | Published: 02 Mar 2017

RSA

IDC Spotlight : Mercy Health Systems: Innovative Mobile Applications to Enhance Patient Care
sponsored by VMware
ANALYST REPORT: Mercy Health System in St. Louis embarked on a journey to improve the increasingly difficult-to-manage combination of corporate and personal devices as "bring your own device" (BYOD) became more popular. Download this IDC Spotlight to learn how Mercy was able to improve security of devices, improve satisfaction, and more.
Posted: 10 Aug 2017 | Published: 31 Mar 2017

VMware

Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes
sponsored by TechTarget
RESOURCE: This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.
Posted: 02 Aug 2017 | Published: 18 Oct 2016

TechTarget

Enterprise Mobility for Digital Transformation
sponsored by AdvizeX Technologies
WEBCAST: One of the primary components of a successful digital transformation is a strong mobility strategy. Your employees demand anywhere, anytime access to the applications and data they need on any device. Watch this webinar, as mobility experts delve into enterprise mobility and how to significantly increase your organization's business agility.
Posted: 31 Jul 2017 | Premiered: Mar 22, 2017

AdvizeX Technologies

Worldwide IT Service and Incident Management Software 2017 Vendor Assessment
sponsored by Cherwell
WHITE PAPER: The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.
Posted: 26 Jul 2017 | Published: 30 Jun 2017

Cherwell

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage
sponsored by TechData - LG
WHITE PAPER: Read on to learn how digital signs are improving the customer experience by communicating with customers' mobile devices, creating sharper displays with pixel-by-pixel control, improve customer interaction near products, and much more.
Posted: 11 Jul 2017 | Published: 11 Jul 2017

TechData - LG

Microsoft's introduction of New Videoconferencing Technology
sponsored by Logitech Inc.
WEBCAST: Watch this webcast to discover how a new videoconferencing technology delivers center of room control that dramatically simplifies the meeting joint control experiences, allowing users to make a call, join an existing meeting, see the roster of attendees, and change the layout to full screen video – all from one single, centrally located control.
Posted: 07 Jul 2017 | Premiered: May 24, 2016

Logitech Inc.

Evaluating Mobility Management Solutions for Common Use Cases
sponsored by Citrix
WEBCAST: Digital workspaces are the next logical step in enhancing productivity and security, and providing users with the seamless experiences they need – whether they are travelling, remote, or roaming users. Download this webcast to discover what a digital workspace is comprised of, use cases, and how it can benefit your organization.
Posted: 22 Jun 2017 | Premiered: Jun 21, 2017

Citrix

How IoT Will Transform the Retail Industry
sponsored by Aruba Networks
VIDEO: Watch this brief video to learn how retailers can connect data from IoT devices, in-store interactions, mobile apps, and more to create and share insights across departments that boost sales and customer experiences.
Posted: 06 Jun 2017 | Premiered: 27 Feb 2017

Aruba Networks

National Hotel Chain Flexes Extendibility with Cloud-delivered Apps and Desktops
sponsored by Citrix
VIDEO: Tune in to learn a cloud-first approach to desktop and app delivery, which will advance brand expansion, as well as maximize margins by keeping overhead down, even in multiple locations. Here, you'll learn how to deliver more reliable and faster access to corporate apps, and seamlessly roll out new ones.
Posted: 01 Jun 2017 | Premiered: 05 Dec 2016

Citrix

Public Housing Authority Builds Its Future on Cloud Desktop Delivery
sponsored by Citrix
VIDEO: Watch this video to evaluate cloud-managed app and desktop delivery's ability to reduce infrastructure costs and increase the speed of service delivered to your customers. Provide employees with personalized workspaces accessible anywhere, while ensuring business continuity and reducing both capital and operating expenses.
Posted: 01 Jun 2017 | Premiered: 18 Aug 2016

Citrix

Worldwide Evaluation of Managed Mobility Services
sponsored by IBM
ANALYST REPORT: This Gartner report supplies buyers of managed mobility services (MMS) with a detailed provider evaluation—with special emphasis on devices such as smartphones, tablets and purpose-built field service equipment with embedded connectivity. Download now to discover which MMS offering best suits your enterprise.
Posted: 15 May 2017 | Published: 26 Oct 2016

IBM

Redesigning the Workplace to Achieve Better Business and Employee Outcomes
sponsored by Citrix
WHITE PAPER: Download this resource to receive instruction on redesigning the workplace to deliver secure access to apps, desktops, data and services—from any device and over any network—to allow complete freedom and flexibility in how people choose to work. Learning how to foster a collaborative workforce starts here.
Posted: 12 May 2017 | Published: 31 May 2016

Citrix

Five Signs It's Time for Mobile App Delivery
sponsored by Citrix
WHITE PAPER: This resource will serve as your guide to preparing for the transformative impact of mobility: in it, you'll assess five signs that indicate it's time to implement mobile app delivery. Read on to discover how to expand your EMM to secure remote access from any device and build your mobile app strategy.
Posted: 12 May 2017 | Published: 12 May 2017

Citrix

Mobile Vision 2020: The Impact of Mobility, IoT, and AI on the Future of Business Transformation
sponsored by IBM
ANALYST REPORT: Learn how to secure disparate mobile endpoints in this report, and also illustrated is how to move from a siloed mobile management approach to a more consolidated and cognitive one. See how unified endpoint management (UEM) delivers the device-agnostic mobile approach enterprises need, and more.
Posted: 02 May 2017 | Published: 31 Mar 2017

IBM

Mobile Financial Apps Becoming More Common
sponsored by Xactly
EGUIDE: In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.
Posted: 03 May 2017 | Published: 03 May 2017

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