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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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5 Risk Points to Avoid in Enterprise Security
sponsored by Microsoft
WHITE PAPER: According to the Verizon Data Breach Investigations Report, nearly 80% of organizations reported data breaches, with 1/3 of them reporting more than 6 breaches. In this white paper, find out how you can boost your organization's device and app security, all while protecting against malware, data breaches and more.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Microsoft

How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY: Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

Absolute Persistence
sponsored by Absolute
WHITE PAPER: Technology never waits, and in the past 20 years we've seen plenty of change. Gone are the days when IT could support the business with one make of PC and a phone. Explore this white paper to discover how to secure and manage endpoints so your organization is protected, business data is secured, and end user productivity is supported.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Absolute

Why Banks Need a Dedicated Mobile Banking Security System
sponsored by HID Global
WHITE PAPER: According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals 5 FAQs to help banking organizations make smart decisions when evaluating mobile banking security.
Posted: 20 Oct 2017 | Published: 31 Dec 2016

HID Global

7 Features You'll Find in the Most Advanced DLP Systems
sponsored by Symantec
WHITE PAPER: Cloud services and mobile devices have made the challenges of safeguarding company data even more severe. Explore this white paper to find 7 key features to look for when evaluating a DLP system for your company.
Posted: 17 Oct 2017 | Published: 17 Oct 2017

Symantec

European Businesses: You have a BYOD programme whether you like it or not
sponsored by Lookout
WHITE PAPER: 18% of federal employees with smartphones report encountering malicious software or malware. This white paper reveals how to secure your mobile devices from malware and protect your business as a whole from data loss.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

Lookout

Case Study: How Spectrum Audio Doubled Revenue
sponsored by BigCommerce
CASE STUDY: In this case study, learn how Spectrum Audio, an audio equipment company, improved their bottom line and introduced a brand new revenue stream by implementing an ecommerce platform.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

BigCommerce

Exxel Outdoors Sees Triple Digit Mobile Growth
sponsored by BigCommerce
WHITE PAPER: Exxel Outdoors, a sports and outdoors company, faced a problem: The headache of managing various content and ecommerce systems was weighing on their small team. In this case study, learn how Exxel Outdoors was able to manage their sites effectively and grow their mobile brand with an ecommerce platform.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

BigCommerce

Mobile Device Inventory: The First Step in Enterprise Mobile Management
sponsored by Snow Software
WHITE PAPER: Read on to examine the need for collecting and reporting on mobile inventory and how it needs to be part of an enterprise-wide software asset management (SAM) program. You'll discover a maturity path for managing mobile devices in a SAM context, and more inside.
Posted: 12 Oct 2017 | Published: 31 Dec 2016

Snow Software

How the IoT is Leading the Future of Field Service
sponsored by Microsoft
WHITE PAPER: Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Microsoft

Make Your Digital Transformation Strategy A Reality
sponsored by Lenovo
WHITE PAPER: Regardless of what your digital transformation (DX) strategy looks like, it should be able to meet three key objectives. Download this white paper to discover how your organisation can enable workers to be mobile and productive, streamline internal operations, and ensure seamless collaboration via an effective cloud strategy.
Posted: 27 Sep 2017 | Published: 27 Sep 2017

Lenovo

Is Your IT Security Affecting Your Workforce Productivity?
sponsored by Dell and Microsoft
VIDEO: In this video, Principal Analyst at Forrester Research David K. Johnson demonstrates how to achieve the often-conflicting goals of promoting employee flexibility alongside delivering greater device security. Tune in to overcome the risks BYOD programs, device malware, and more pose to your device landscape.
Posted: 22 Sep 2017 | Premiered: 21 Sep 2017

Dell and Microsoft

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
EBOOK: As an essential part of executing your omnichannel strategy, learn how to map out the customer journey across multiple channels by breaking down silos to improve overall customer experiences and brand engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

Genesys

The 2017 SAP Hybris Consumer Insights Report: Singapore
sponsored by SAP Hybris
RESOURCE: Learn about the latest trends in customers' behavior in Singapore, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

SAP Hybris

2017 Consumer Insights Survey, Thailand
sponsored by SAP Hybris
RESEARCH CONTENT: Learn about the latest trends in customers' behavior in Thailand, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

SAP Hybris

Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes
sponsored by TechTarget
RESOURCE: This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.
Posted: 02 Aug 2017 | Published: 18 Oct 2016

TechTarget

Enterprise Mobility for Digital Transformation
sponsored by AdvizeX Technologies
WEBCAST: One of the primary components of a successful digital transformation is a strong mobility strategy. Your employees demand anywhere, anytime access to the applications and data they need on any device. Watch this webinar, as mobility experts delve into enterprise mobility and how to significantly increase your organization's business agility.
Posted: 31 Jul 2017 | Premiered: Mar 22, 2017

AdvizeX Technologies

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage
sponsored by TechData - LG
WHITE PAPER: Read on to learn how digital signs are improving the customer experience by communicating with customers' mobile devices, creating sharper displays with pixel-by-pixel control, improve customer interaction near products, and much more.
Posted: 11 Jul 2017 | Published: 11 Jul 2017

TechData - LG

Successful Workforce Transformation Strategy Ensures Business Success
sponsored by Dell EMC and Intel®
ANALYST REPORT: Access this resource to learn about the key components of successful workforce transformation as realized through mobile and desktop device cycle support. If you continue on, highlighted is the relationship between improving employee experience and improving customer experience, with special attention on the APJ region.
Posted: 13 Jun 2017 | Published: 30 Sep 2016

Dell EMC and Intel®

Mobile Vision 2020: The Impact of Mobility, IoT, and AI on the Future of Business Transformation
sponsored by IBM
ANALYST REPORT: Learn how to secure disparate mobile endpoints in this report, and also illustrated is how to move from a siloed mobile management approach to a more consolidated and cognitive one. See how unified endpoint management (UEM) delivers the device-agnostic mobile approach enterprises need, and more.
Posted: 02 May 2017 | Published: 31 Mar 2017

IBM

Unified Management of Endpoints, End Users and Everything in Between
sponsored by IBM
RESOURCE: Discover how to relieve traditional MDM shortcomings with cloud-based unified endpoint management (UEM). Read on to alleviate the pains of securing a heterogeneous pool of endpoints by learning how to choose the right UEM tool, manage wearables and IoT, consolidate security views, and more.
Posted: 01 May 2017 | Published: 31 Mar 2017

IBM

Why RPC Enabled Their Field Teams With Mobile Real-Time Financial Compliance Reporting
sponsored by Capriza
CASE STUDY: Read this case study and learn how RPC, an oilfield services company, replaced their clunky asset management system with a new mobile-enabled program that allowed them to create one-minute workflows that manage assets, track fuel usage, and more.
Posted: 21 Apr 2017 | Published: 21 Apr 2017

Capriza

Customer Experience Leader DirecTV Modernizes to Maintain Their Lead
sponsored by Capriza
CASE STUDY: In this concise case study, learn how DirecTV decided on a mobile app that streamlined processes by enabling real time box activation.
Posted: 20 Apr 2017 | Published: 30 Dec 2016

Capriza

Mobile Financial Apps Becoming More Common
sponsored by Xactly
EGUIDE: In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.
Posted: 03 May 2017 | Published: 03 May 2017

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