Mobile CRM

EBOOK: Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.

Posted: 20 May 2013 | Published: 20 May 2013

WEBCAST: This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.

Posted: 20 May 2013 | Premiered: May 20, 2013

WHITE PAPER: New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.

Posted: 17 May 2013 | Published: 31 Jul 2012

WHITE PAPER: This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.

Posted: 17 May 2013 | Published: 30 Apr 2013

WHITE PAPER: Delivering a stellar web experience for customers has only become more complex in recent years, as customers visit websites not only from PCs, but from a variety of personal mobile devices. Access this helpful report to learn why new devices, networks, and consumer habits are transforming the web experience and how you can adapt.

Posted: 16 May 2013 | Published: 22 Jan 2013

VIRTUAL ENVIRONMENT: In this two-part, comprehensive webcast you'll hear from an IDC analyst about the current state and future of mobile applications for the manufacturing industry. You'll also discover real-world use cases for mobile technology, from supply chain to sales floor to inventory management.

Posted: 15 May 2013 | Premiered: 08 May 2013

EGUIDE: Between Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.

Posted: 13 May 2013 | Published: 13 May 2013

WEBCAST: This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing.

Posted: 07 May 2013 | Premiered: May 7, 2013

CASE STUDY: Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.

Posted: 07 May 2013 | Published: 07 May 2013

WEBCAST: In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.

Posted: 06 May 2013 | Premiered: May 6, 2013

WHITE PAPER: This comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile.

Posted: 06 May 2013 | Published: 31 Dec 2012

WHITE PAPER: This white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits.

Posted: 02 May 2013 | Published: 31 Dec 2012

ANALYST REPORT: Analysts Rob Bamforth and Clive Longbottom advise businesses on ways to manage the cost of mobile communications.

Posted: 24 Apr 2013 | Published: 24 Apr 2013

WHITE PAPER: This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.

Posted: 23 Apr 2013 | Published: 31 Mar 2013

WHITE PAPER: In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.

Posted: 16 Apr 2013 | Published: 16 Apr 2013

VIDEO: Tune into this short video to learn more about how Oracle Fusion CRM provided the best reporting for iPhone, iPad and Outlook. It allows a representative to place a phone call to a person and asks if the case should be recorded. It provides agility and efficency that hasn't been available in the past.

Posted: 16 Apr 2013 | Premiered: 16 Apr 2013

WHITE PAPER: In the financial services industry, improving decision making will help you achieve a competitive advantage and the way to do this is through analytics and the ability to exploit big data. Access this white paper to learn the strengths and weaknesses of cloud computing, security, and mobility. And examine expert tips to leveraging big data.

Posted: 10 Apr 2013 | Published: 10 Apr 2013

WHITE PAPER: This exclusive resource explores the challenges the travel and transportation industry are coming across in today's climate. Read on to learn the four pillars of technology- cloud, social business, big data and analytics, and mobility- and examine the importance of a competitive big data and analytics strategy.

Posted: 09 Apr 2013 | Published: 09 Apr 2013

TRIAL SOFTWARE: Download this report to discover a three-step process for creating holistic communications across teams, technologies, and mediums, including how to foster cross-channel interaction between departments, create a cohesive communications strategy and more.

Posted: 04 Apr 2013 | Premiered: 04 Apr 2013

EBOOK: For WCM deployments to be effective, companies need to plan carefully and manage implementations properly. Access this expert handbook to dig into the key  issues involved in setting up, developing and managing effective WCM initiatives.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

BROCHURE: The consumerization of IT is opening new revenue streams, helping to build customer intimacy and increasing profit margins. Read this white paper to learn the steps for going mobile today.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

WHITE PAPER: Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

WHITE PAPER: In this white paper, explore the deep connection between customer experience and business value, and discover how third-party marketing and loyalty strategies and services can bolster that connection.

Posted: 03 Apr 2013 | Published: 31 Jul 2012

VIDEO: This 2-minute video outlines how Oracle ERP Cloud Service combines the power of Oracle ERP applications with the simplicity of the Cloud to transform back office operations into a collaborative, efficient and intuitive hub.

Posted: 17 Apr 2013 | Premiered: 17 Apr 2013

WHITE PAPER: This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.

Posted: 04 Apr 2013 | Published: 31 Dec 2011