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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Are you Delivering a Great Mobile Experience?
sponsored by IBM
VIDEO: In this video, discover findings from over a thousand consumer respondents regarding what constitutes as an optimal mobile app experience. Tune in and you'll also learn the economic consequences of missing out on mobile.
Posted: 01 Dec 2015 | Premiered: 01 Dec 2015


Tis the Season to Optimize eCommerce Performance
sponsored by CyberSource
EGUIDE: This valuable guide provides 6 essential ways to improve the online shopping process for your customers during busy seasons so that you can give your store a competitive advantage and boost sales. Access now to learn how you can improve the eCommerce experience you offer your customers.
Posted: 30 Nov 2015 | Published: 30 Nov 2015


Leverage Mobile Video Streaming to Deliver Support Personnel
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to leverage the video capabilities present in mobile devices to deliver customer services and deploy support personnel faster than ever before. Access this paper to deliver less downtime, faster time-to-issue resolution, and reduced service and support costs.
Posted: 24 Nov 2015 | Published: 31 Jul 2015

Citrix GoToAssit SeeIt

Camera Streaming Takes the "Hard" Out of Remote Hardware Support
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to expand your support reach using live camera streaming. Read on to get an exclusive look at 5 mobile streaming use cases and open up opportunities for improved customer service and new lines of business.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Citrix GoToAssit SeeIt

A Digital Upgrade Hits the Campus: Meet User Expectations and Achieve Growth
sponsored by Unit4
WHITE PAPER: This detailed resource discusses an enterprise system that replaces legacy information systems to help you meet growth aspirations. See how this management system, integrated with ERP, can help you meet your user expectations and increase ROI.
Posted: 24 Nov 2015 | Published: 24 Nov 2015


7 ways the mobile consumer changes everything
sponsored by Bazaarvoice
WHITE PAPER: Discover how this new mobile customer is changing the retail landscape in this white paper. Download now to get 7 tips to help you attract and keep the mobile focused consumers.
Posted: 23 Nov 2015 | Published: 23 Nov 2015


A Report on the Critical Capabilities Required for High-Security Mobility Management
sponsored by Good Technology
ANALYST REPORT: In this exclusive analyst report, you will learn how to achieve increased protection in mobile markets using a hybrid mix of enterprise mobility management (EMM), platform and security vendors. Read on to ensure your EMM vendor will support business processes without disruptions.
Posted: 23 Nov 2015 | Published: 29 Jul 2015

Good Technology

WEDI: The Consumer-Driven Mobile-First Healthcare of Tomorrow
sponsored by IBM
WHITE PAPER: This guide illustrates how trends in consumerization and technology are transforming healthcare, and outline key challenges and opportunities on the road ahead. Read on to learn more about the consumer-driven mobile-first strategies of tomorrow.
Posted: 23 Nov 2015 | Published: 29 Oct 2015


Tablet Security E-Guide: Best Practices for the Tablet Computer Onslaught
sponsored by MXN Corporation
EGUIDE: In this exclusive e-guide, you will find out which mobile device best practices you should revisit for enterprise tablet security. Industry expert Nick Arvanitis, will dive into the important differences between managing smartphones and tablets.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

MXN Corporation

A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social
sponsored by IBM
WHITE PAPER: The personalization phenomenon is reshaping customer service as we knew it. Explore this resource and uncover customer-centric strategies that deliver top-line growth, starting with your business processes.
Posted: 20 Nov 2015 | Published: 20 Nov 2015


Mobile Apps: An Effective Rx for the Pharmaceutical Industry
sponsored by Red Hat
WHITE PAPER: In this white paper, you will learn about several mobile app platforms that can speed app development and centralize your security management. Using the pharmaceutical industry as a use case, read on to key into 6 considerations for mobilizing your business.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Red Hat

What Are the Motivators Behind Enterprise Tablet Adoption?
sponsored by MXN Corporation
EGUIDE: This exclusive e-guide highlights the eight driving factors behind enterprise tablet adoption. Access this e-guide now to key into the best practices for IT managers dealing with mobile device management, mobile workers, and more.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

MXN Corporation

A Guide for Evaluating Unified Communications as a Service Providers
sponsored by 8x8, Inc.
RESOURCE: In this report, you will learn about the capabilities of UCaaS, and in particular the two types of cloud delivery architectures deployed in the UCaaS market. Access this report to compare the top 20 UCaaS vendors.
Posted: 19 Nov 2015 | Published: 03 Sep 2015

8x8, Inc.

Upgrade and Onboard Windows 10: Next-Gen Enterprise Mobility
sponsored by Microsoft
WEBCAST: In this webcast, Independent Analyst, Jack Madden and Michael Wallent, Director of Program Management for and Mobility at Microsoft, address the driving motivations and offer expert support behind enterprise Windows 10 migration.
Posted: 19 Nov 2015 | Premiered: Nov 19, 2015


The Internet of Things: Harnessing the Power of an Ever-Connected Enterprise
sponsored by Panasonic
WHITE PAPER: This report examines which industries are set to gain the most from IoT in the next year and provides instruction for business leaders to foster an ever-connected enterprise landscape. Access this report to accelerate your business mobility using IoT and M2M technologies.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Become a Technology Partner with Citrix and Expand Your Business Reach
sponsored by Citrix Ready
TRANSCRIPT: In this transcript discover how to utilize a fully integrated, end-to end-marketing and partner engagement program with Citrix to drive your business group and gain that competitive edge. Get access now to enhance your collaboration with vendors.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Citrix Ready

Survival of the Fittest: Assessing the New Landscape of Enterprise Mobile Devices
sponsored by Panasonic
WHITE PAPER: In this white paper you will learn about the continued importance of specialized mobile hardware for certain industry verticals. Read on to discover how these rugged devices are evolving to keep pace with consumer user interfaces and application usability.
Posted: 17 Nov 2015 | Published: 31 Jul 2015


Enable Freedom for the Internet of Things with M2M Communications
sponsored by Interoute
WEBCAST: This webcast discusses the evolution of the M2M market and examines how one company was able to become an M2M and IoT services provider. Tune in now to learn how to enable mobile freedom with IoT, as well how to launch a mobile management platform within a cloud infrastructure.
Posted: 17 Nov 2015 | Premiered: Sep 26, 2014


Become a Technology Partner with Citrix and Expand Your Business Reach
sponsored by Citrix
PODCAST: In this podcast, you will discover how to expand your business reach and mobilize your enterprise with Citrix mobility and Windows 10. Get the insider's look at how Windows 10 can transform your business, as well as 10 tips to ensure your W10 readiness.
Posted: 17 Nov 2015 | Premiered: Nov 6, 2015


Improve Organizational Security with End-to-End Mobile Protection
sponsored by MXN Corporation
WHITE PAPER: In this brief white paper, you will learn about a mobile operating system with built in end-to-end security that will transform your enterprise mobility. Learn how to prevent unauthorized access to your networks without the need for Network Access Control (NAC) software.
Posted: 16 Nov 2015 | Published: 31 Jul 2013

MXN Corporation

Five Leaders in Enterprise Mobility: A Cross-Industry Analysis
sponsored by Panasonic
ANALYST REPORT: In this report, you will examine five business sectors which were early to adopt mobility—retail, utilities, financial services, manufacturing, and transportation—and look into the varying challenges and success stories they've experienced with mobile technologies.
Posted: 13 Nov 2015 | Published: 31 Aug 2015


Streaming Analytics and the Internet of Things
sponsored by TIBCO Software Inc.
WHITE PAPER: This white paper discusses the data being generated from user devices, and the benefits and challenges the IoT brings. Discover a suite of capabilities with the potential to cut through the complications of the IoT.
Posted: 13 Nov 2015 | Published: 27 May 2015

TIBCO Software Inc.

The 2015 Enterprise Mobility Landscape: New Insights for Market Approaches
sponsored by Cisco Systems, Inc.
RESOURCE: In this 2015 survey of the enterprise mobility landscape, you will gain insight into how global mid-market and enterprise organizations are approaching mobility. Access these survey results to identify priority mobility initiatives and the top inhibitors to EMM.
Posted: 13 Nov 2015 | Published: 31 Aug 2015

Cisco Systems, Inc.

A Brief Guide on Using Enterprise Mobile Apps: 8 Considerations
sponsored by Good Technology
WHITE PAPER: In this MDM guide, you will key into 8 considerations for developing and deploying mobile business apps. Read on now to gain insight into the best mobile management strategies for MAM, CRM, and more.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Good Technology

Internet of Things (IoT) Reports and Videos
sponsored by SAP
WHITE PAPER: Access this resource portal to find a rich collection of Internet of Things (IoT) reports and videos revealing the technological, economic, and social impacts of the hyper-connected economy.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

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