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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Staying Compliant with BYOD Programs
sponsored by Dell Software
WHITE PAPER: This exclusive whitepaper can help your organization stay compliant with its BYOD program. Read on to learn more.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Dell Software

Developing New User BYOD Agreements
sponsored by Dell Software
WHITE PAPER: This exclusive resource takes an in-depth look at key factors when making the switch to better BYOD. Read on to learn more.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Dell Software

Why BYOD?
sponsored by Dell Software
WHITE PAPER: This white paper will help you start to build a case for BYOD strategy implementation within your enterprise.  Read on to learn more.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Dell Software

The Forrester Wave™: Enterprise Mobile Management
sponsored by Citrix
WHITE PAPER: This exclusive research document contains expert research from Forrester, including a look at MDM today, and ways to manage even more effectively.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Citrix

Mobile App System Bolsters App Health, Boosts Customer Loyalty
sponsored by CA Technologies.
WHITE PAPER: View this informative white paper now to learn about one solution that helps provide your business analysts, app developers, IT operations and support teams with complete visibility into your mobile apps.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

CA Technologies.

ESG: Mobile Workspaces Deliver the Optimum User Experience While Enabling Mobility and Productivity
sponsored by Citrix
WHITE PAPER: This white paper offers a look at the momentum of mobility, as well as market trends and best practices for mobile workspaces. Read on to learn more.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Citrix

Creating the Omnichannel Customer Experience
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7 Customer Inc.

Secure Remote Access to VPN with Mobile and Tokenless Authentication
sponsored by HID
VIDEO: This short video depicts how mobile workers can gain secure remote access to the company VPN with mobile and tokenless authentication from HID.
Posted: 22 Oct 2014 | Premiered: 22 Oct 2014

HID

Improve Business Agility with IBM Integration Bus
sponsored by IBM
WHITE PAPER: In this white paper, discover an integration solution that can help you simplify the connectivity between your IT assets—including legacy applications, packaged applications and web services, without requiring coding changes.
Posted: 22 Oct 2014 | Published: 01 May 2013

IBM

Optimize the Microsoft Lync 2013 user experience and improve return on investment
sponsored by Dell, Inc.
WHITE PAPER: This exclusive white paper addresses the opportunities and challenges of deploying UC&C, plus more.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Dell, Inc.

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7 Customer Inc.

Secure Access to Sensitive Data on the Move
sponsored by HID
VIDEO: This short video introduces HID Global's ActivID® authentication solutions, which incorporate integrated device identification technology to make location- and risk-based decisions.
Posted: 21 Oct 2014 | Premiered: 21 Oct 2014

HID

What is an Identity Provider (IdP), and Why Do I Need One?
sponsored by SecureAuth
WHITE PAPER: This white paper introduces SecureAuth's Device Fingerprinting, which features the flexibility, security, and convenience required to increase layers of authentication without creating high friction for users.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

SecureAuth

WebRTC Rolls Out in Business Apps
sponsored by Twilio
WHITE PAPER: This white paper highlights WebRTC and its role online for mobile customer service. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014


Performance optimized 802.11ac/n Dual-Radio 3x3:3access point with internal antenna option
sponsored by Aerohive Networks
WHITE PAPER: This white paper details a network solution that was able to deliver rock solid connection even in the most high-density environments. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

Aerohive Networks

How to Onboard Thousands of Devices only the Day after Software Implementation
sponsored by IBM
WHITE PAPER: This white paper details a mobile device management solution that was able to begin on-boarding devices by up to 200 a minute at peak, with 15,000 users on the first day. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

IBM

EMA Research Report - Enabling Unified Endpoint and Service Management for a Mobile Workforce
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This exclusive research report gauges the importance of the mobile workforce and how networks can cater to them. Unified endpoint management (UEM) can help provide a common interface for performing administrative tasks on both PC and mobile devices.
Posted: 15 Oct 2014 | Published: 30 Sep 2014

FrontRange Solutions Inc.

4 Key factors in building a UC and Collaboration Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Virtual face time with customers theoretically means organizations can cut T&E budgets while keeping the wheels of commerce turning. But savvy IT decision makers know this is just half the story. The real power of UC&C isn't tactical; it's strategic.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Dell, Inc. and Intel®

Balancing wireless LAN troubleshooting strategies for BYOD
sponsored by Extreme Networks
EGUIDE: This expert E-Guide highlights the variety of tools available for proactive and responsive BYOD troubleshooting.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Extreme Networks

Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Adopt Social Cloud Capabilities to Drive Rapid Innovation and Accelerate Time-to-Value for Your Business
sponsored by IBM
WEBCAST: Mobile and social technologies have led us to change the way we work not only by ourselves, but with others.  Adopting a social cloud early can provide rapid innovation for your business.
Posted: 08 Oct 2014 | Premiered: Oct 8, 2014

IBM

School System Makes Move to 802.11ac Smart Wi-Fi
sponsored by Ruckus Wireless
WHITE PAPER: With advancements in mobile technology, it's become more important than ever to have a Wi-Fi network in place that can deal with the increase stress and traffic on the network.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Location: The New battlefield for Business & Digital Innovation
sponsored by Ruckus Wireless
WHITE PAPER: The shift from the physical world to the online (virtual) world has been emphasized with the emergence of mobile and social technologies.  Users are connected to the virtual world more than ever before, but at the same time still enjoy being 'offiline'.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Dealing with Density: The Move to Small-Cell Architectures
sponsored by Ruckus Wireless
WHITE PAPER: The expansion of mobile devices in the past decade relied heavily on innovations in the network.  The increase in traffic and stress on the network still proves to be a challenge for IT.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 07 Oct 2014 | Premiered: 19 Jun 2013

Workday
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