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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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What mobile policy suits your organisation?
sponsored by IBM MaaS360
WEBCAST: Should you ban BYOD in the workplace? Could you even if you wanted to? Watch this webinar to find out how you can ensure that mobility and BYOD remain a strength for your organization rather than an inhibitor to growth.
Posted: 31 May 2016 | Premiered: May 24, 2016

IBM MaaS360

Top Enterprise Mobility: Planning for Enterprise Mobility Management
sponsored by IBM
WEBCAST: Enterprise mobility management (EMM) is the key succeeding in the increasingly mobile business landscape. Access this webinar and learn about the crucial points to consider when planning out your EMM strategy.
Posted: 31 May 2016 | Premiered: Mar 29, 2016

IBM

Brussels Airport Case Study
sponsored by MobileIron
WHITE PAPER: Read this case study to learn about how Brussels Airport was able to implement a multi-OS BYOD solution to serve everyone that passes through.
Posted: 31 May 2016 | Published: 25 May 2016

MobileIron

Total Enterprise Mobility
sponsored by IBM
WEBCAST: A strong enterprise mobility management (EMM) strategy is the key to success. Watch this comprehensive webinar to learn about the approaches necessary to planning the best EMM strategy for your organization and a solution that implements your plans to meet your needs.
Posted: 31 May 2016 | Premiered: Mar 23, 2016

IBM

Five Drivers of the Successful Modern Sales Force
sponsored by Oracle Corporation
VIDEO: Today's customers are more connected, more empowered, and have more choice than ever before, so it's essential you find new ways to target prospects. Discover what a successful, modern sales force looks like, and unveil 5 ways to reach the connected, informed buyer.
Posted: 23 May 2016 | Premiered: 21 Nov 2014

Oracle Corporation

IBM's Content-Focused Mobile App for Sales Teams – Powered by Box Platform
sponsored by Box
RESOURCE: Not all applications are secure and seamless enough to handle the content your sales team needs, and on the fly. Learn about IBM's new app that can enable your sales teams to interact with your most pertinent customer content and data on-the-go with one PaaS mobile platform.
Posted: 23 May 2016 | Published: 07 Apr 2016

Box

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Rightmove Expands Content Delivery Capabilities for Growing Image Demand
sponsored by Limelight Networks, Inc.
CASE STUDY: In this case study, learn how Rightmove accommodated its expanding content by reliably delivering its growing number of images via a new content delivery network (CDN). Prep your enterprise for an increase in multi-device delivery traffic by reading on, and learn how to deliver your content to any device over a high performance network.
Posted: 20 May 2016 | Published: 20 May 2016

Limelight Networks, Inc.

Salesforce Sales Cloud Helps Reps Seal the Deal
sponsored by Salesforce.com
EBOOK: As purchase decisions rest more on customer experience than product and price, Salesforce Sales Cloud can unify siloed data and improve sales and service.
Posted: 19 May 2016 | Published: 19 May 2016

TOPICS:  Mobile CRM | Sales
Salesforce.com

Best Practices for Delivering a Seamless Omnichannel Customer Experience
sponsored by Genesys
RESOURCE: Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touch points can develop a significant competitive advantage, reduce customer churn and increase profit. Download this eBook to learn 6 Best Practices to help you design and deliver omnichannel CX.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

Tackling Workplace Mobility
sponsored by VMware
WHITE PAPER: 84% of employees use a mobile device during their work day. As mobility takes over the workplace, problems with security, compliance, and cost begin to pop up. Learn more about the mobile takeover and find a solution that tackles these challenges.
Posted: 18 May 2016 | Published: 29 Apr 2016

VMware

Chester Zoo: Educating with the Help of Sitecore® Mobile Technology
sponsored by Sitecore
CASE STUDY: Six years ago, a member of Chester Zoo's digital team identified the unstoppable rise of mobile users in analytics reports. Access this case study video and PDF to learn how this pioneering digital team has managed the rapid growth of user mobility before, during, and after every zoo visit.
Posted: 18 May 2016 | Published: 18 May 2016

Sitecore

Enterprise Mobility Management
sponsored by IBM MaaS360
WHITE PAPER: 20% of CIOs reported that their organizations do not have a mobile technology strategy. In order to survive in the mobile centric world, a nuanced strategy is in order. See how enterprise mobility management has evolved over the past two decades and how to ensure that your organization doesn't fall behind.
Posted: 18 May 2016 | Published: 31 Mar 2016

IBM MaaS360

Enterprise Mobility Management Suites Vendor Comparison
sponsored by IBM MaaS360
RESOURCE: This expert report breaks down enterprise mobility management (EMM) into four easily understandable categories and compares the strengths and weaknesses of top EMM suite vendors. Get prepared to navigate the mobile business landscape.
Posted: 18 May 2016 | Published: 07 Jul 2015

IBM MaaS360

Mobile Insights: Expert answers to 5 essential questions on creating a winning mobile experience
sponsored by Sitecore
WHITE PAPER: This white paper features answers from Sitecore partner agencies to five questions about the mobile digital experience: challenges commonly faced; the best time for planning the mobile experience; what to look for in a dev partner, how to measure success from mobile, and what "mobile" most frequently means to Sitecore partner customers.
Posted: 18 May 2016 | Published: 18 May 2016

Sitecore

Six steps to control the uncontrollable
sponsored by Microsoft
WHITE PAPER: Your employees need to be productive where and when they want to be. If you don't provide ways for them to accomplish this, they'll do it themselves. So how sure are you that you're in full control of your company? Explore six key focus areas to managing your enterprise's mobility and empowering your employees while ensuring security.
Posted: 18 May 2016 | Published: 04 May 2016

Microsoft

Controlling the uncontrollable
sponsored by Microsoft
WHITE PAPER: 29% of workers use three or more devices, work from many locations, and use many apps, and this number is growing. The problem is enabling employees without compromising security throughout the enterprise. Read on to learn about an enterprise mobile management solution that will make the process easier than you may realize.
Posted: 18 May 2016 | Published: 11 May 2016

Microsoft

Kenya Airways Delivers a Unified Voice to the Customer
sponsored by Oracle Corporation
VIDEO: Julie Mandu, Customer Care Manager of Kenya Airways, discusses why seamlessly integrating a range of cloud-based CRM, sales, and marketing tools helps them to deliver a unified voice to their customers, enable visibility into the sales workflow, and more.
Posted: 17 May 2016 | Premiered: 24 Mar 2016

Oracle Corporation

How Mobility Gives Small Businesses an Edge with Customers
sponsored by CDW
MICROSITE: What's the easiest way for small and medium-sized businesses (SMBs) to compete with larger ones? Plan out a smart mobility strategy that allows for more efficient internal operations and better customer engagement. Read on to learn how to lay out the best possible strategy for your SMB.
Posted: 13 May 2016 | Published: 23 Mar 2016

CDW

Oracle Webcenter Podcast
sponsored by Oracle Corporation
PODCAST: Discover how a cloud platform can unite content, social, and mobile engagement with simplified line of business automation, as well as microsites and communities for an integrated next-generation workplace.
Posted: 13 May 2016 | Premiered: May 4, 2016

Oracle Corporation

Driving a Connected, More Productive Next-Gen Workplace
sponsored by Oracle Corporation
WEBCAST: Discover how a cloud platform can unite content, social, and mobile engagement with simplified line of business automation, as well as microsites and communities for an integrated next-generation workplace.
Posted: 13 May 2016 | Premiered: May 4, 2016

Oracle Corporation

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

Benchmark Survey: State of Localization for Web and Mobile Apps
sponsored by Transifex
WHITE PAPER: Today's customers expect your Web and mobile apps to be localized to fit their native language and culture. Access survey results to learn the biggest benefits and challenges of app localization. Discover how you can manage translation quality and consistency across your mobile and Web apps.
Posted: 11 May 2016 | Published: 31 Dec 2014


Microsoft Dynamics CRM: Comparing 2016 to 2015
sponsored by TechData Corporation
WHITE PAPER: What are the latest features in Microsoft Dynamics CRM to help you deliver exceptional customer experiences? View a side-by-side features comparison for the 2016 and 2015 versions of Microsoft Dynamics CRM Online. Uncover the differences for features, like: information discovery, SMS marketing, social CRM, and more.
Posted: 05 May 2016 | Published: 05 May 2016

TechData Corporation

What You Can Expect in Microsoft Dynamics CRM 2016
sponsored by TechData Corporation
EGUIDE: As Microsoft updates its ever-growing Dynamics CRM portfolio in 3 important areas and integrates technologies from two recent acquisitions, what can you expect? In this exclusive e-guide, consultant Robert Peledie reveals the most important changes and updates you'll come across in Microsoft Dynamics CRM 2016.
Posted: 31 May 2016 | Published: 20 May 2016

TechData Corporation
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