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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Mobility Customer Success Stories: BYOD and Mobility
sponsored by Cisco Systems, Inc.
WHITE PAPER: Let's face it; Employees bring their own devices into work and want to be able to connect to corporate networks. There are a lot of vendors in mind when deciding on a BYOD strategy, and the best fit depends on your company.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Cisco Systems, Inc.

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

From Disney to Dishwashers: Digital CRM to Change Customer Experience
sponsored by IBM
EGUIDE: Find out how your business can make the most out of digital CRM.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

IBM

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

The Definitive Guide to Secure Enterprise Mobility
sponsored by Aruba Networks
WHITE PAPER: Enterprise organizations today are allowing  new generation of users - known as the mobile generation - to maximize productivity by relying on mobile devices for every aspect of work and personal communication.  However, networking security concerns are emerging.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Aruba Networks

Creating a Safe BYOD on a Budget
sponsored by Extreme Networks
WHITE PAPER: There's no doubt that with the growing trend of mobility, BYOD is right along there with it.  BYOD implementation can be difficult and costly, but this white paper can help.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Extreme Networks

How One Office Benefited from a Large Network Wi-Fi Solution
sponsored by Aruba Networks
CASE STUDY: With potentially tens of thousands of users accessing network data from over 2,000 access points, there's no doubt that the connection needs to be safe and strong.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Aruba Networks

Wi-Fi Enabled Healthcare
sponsored by Extreme Networks
WHITE PAPER: Rapid advancements in wireless technologies are transofrming how business services are delivered, extending access to critical data anywhere, anytime.  This leaves businesses with a host of opportunities and challanges inside and outside company walls.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Extreme Networks

Wi-Fi Buyers Guide
sponsored by Extreme Networks
WHITE PAPER: The huge growth of mobile and BYOD is driving user's demands to rise, while networks become more dense and harder to manage.  How can a balance be found between the two?
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Extreme Networks

Dell Higher Education Solutions Guide
sponsored by Dell, Inc. and Intel®
VIDEO: Accessing network data from remote locations anywhere is no longer a luxury, but an expectation.  End-users expect to not only have the same experience from the network in a mobile setting, but also expect a fast and secure connection.
Posted: 19 Sep 2014 | Premiered: 22 Sep 2014

Dell, Inc. and Intel®

Discover the Total Economic Impact of IBM's Tealeaf Customer Service Optimization Suite
sponsored by IBM
RESOURCE: Uncover the results of a recent Forrester Research Inc. report which exposes the total economic impact and numerous benefits of one leading customer service optimization tool.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

IBM

IDC White Paper: Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 16 Sep 2014 | Published: 31 May 2013

IBM

Securely Enabling Remote Workers at Lower Cost Than Traditional Approaches
sponsored by Imation Corp.
WHITE PAPER: Remote work is a growing trend, which is no surprise because of the great benefits it has.  However, what about the additional security risks that come along with it?
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Imation Corp.

Top Five Ways to Differentiate Your Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: Uncover the many ways you can enhance customer experience through common interactions involving both existing and planned mobile applications and websites.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

Wireless Architecture for Improving Onsite Customer Experiences and Business Insights
sponsored by Cisco
WHITE PAPER: When customers connect to your on-site Wi-Fi network, it's a huge opportunity for your business. In this white paper, learn about a platform that helps you deliver relevant content and services to your customers with real-time location statistics.
Posted: 12 Sep 2014 | Published: 30 Nov 2013

Cisco

The New Mobility: Astonishingly Simple and Powerful
sponsored by Aerohive Networks
WHITE PAPER: Mobility hasn't only changed the way we do business, it's completely redisgned network infrastructure.  In order to stay ahead of the game, you need to make sure your network is modernized.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Aerohive Networks

Reducing Customer Effort During Critical Mobile Touchpoints
sponsored by Genesys
EBOOK: Learn about the consequences of providing poor customer service and find out what you can do to steer your business away from that death trap.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Aerohive Enterprise Video
sponsored by Aerohive Networks
WEBCAST: There are plenty of reasons why access to wi-fi is becoming more essential to the workplace, but it can be difficult to meet the growing networking expectations as well as cut costs.
Posted: 10 Sep 2014 | Premiered: Sep 10, 2014

Aerohive Networks

Economic Value Validation
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed. The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 31 Mar 2014

Aerohive Networks

2014 WLAN Buyer’s Guide
sponsored by Aerohive Networks
WHITE PAPER: With today's enterprise being dominated by BYOD and the consumerization of IT, the barrier posed by cetralized architectures is becoming increasingly intolerable.  This has led organizations to start looking for a modernizaed plan.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

The Network Impact of 802.11ac
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed.  The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

Opportunities with VMware and VMware SDDC
sponsored by Avnet Technology Solutions
WEBCAST: The mobile-cloud era brings with it an increase in business and end-user expectations, and IT pays the price.
Posted: 09 Sep 2014 | Premiered: Aug 28, 2014

Avnet Technology Solutions
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