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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
1 - 25 of 360 Matches Previous Page  | Next Page
How Mobile Management Services Fill a Critical Security Need
sponsored by Global Knowledge
WHITE PAPER: For organizations considering Mobile Management Services (MMS), such an increase demonstrates why it's critical to address MMS adoption and deployment now, before unchecked proliferation can cause serious problems.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Global Knowledge

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Leverage the Power of APIs to Turbocharge Your Mobile Strategy
sponsored by Intel® Services
WHITE PAPER: This guide examines how today's top organizations are handling API management, including a breakdown of the "seven steps" required to build a successful API program.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Intel® Services

Mobility Customer Success Stories: BYOD and Mobility
sponsored by Cisco Systems, Inc.
WHITE PAPER: Let's face it; Employees bring their own devices into work and want to be able to connect to corporate networks. There are a lot of vendors in mind when deciding on a BYOD strategy, and the best fit depends on your company.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Cisco Systems, Inc.

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

From Disney to Dishwashers: Digital CRM to Change Customer Experience
sponsored by IBM
EGUIDE: Find out how your business can make the most out of digital CRM.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

IBM

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

The Definitive Guide to Secure Enterprise Mobility
sponsored by Aruba Networks
WHITE PAPER: Enterprise organizations today are allowing a new generation of users - known as the mobile generation - to maximize productivity by relying on mobile devices for every aspect of work and personal communication.  However, networking security concerns are emerging.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Aruba Networks

Creating a Safe BYOD on a Budget
sponsored by Extreme Networks
WHITE PAPER: There's no doubt that with the growing trend of mobility, BYOD is right along there with it.  BYOD implementation can be difficult and costly, but this white paper can help.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Extreme Networks

How One Office Benefited from a Large Network Wi-Fi Solution
sponsored by Aruba Networks
CASE STUDY: With potentially tens of thousands of users accessing network data from over 2,000 access points, there's no doubt that the connection needs to be safe and strong.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Aruba Networks

Wi-Fi Enabled Healthcare
sponsored by Extreme Networks
WHITE PAPER: Rapid advancements in wireless technologies are transofrming how business services are delivered, extending access to critical data anywhere, anytime.  This leaves businesses with a host of opportunities and challanges inside and outside company walls.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Extreme Networks

Wi-Fi Buyers Guide
sponsored by Extreme Networks
WHITE PAPER: The huge growth of mobile and BYOD is driving user's demands to rise, while networks become more dense and harder to manage.  How can a balance be found between the two?
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Extreme Networks

Dell Higher Education Solutions Guide
sponsored by Dell, Inc. and Intel®
VIDEO: Accessing network data from remote locations anywhere is no longer a luxury, but an expectation.  End-users expect to not only have the same experience from the network in a mobile setting, but also expect a fast and secure connection.
Posted: 19 Sep 2014 | Premiered: 22 Sep 2014

Dell, Inc. and Intel®

Employee Flexibility: The New Way to Work
sponsored by Unify
WEBCAST: There's a lot of different technologies being employed in the world today, and each one of them requires us to interract with the corporate network in a different way. This had lead IT teams to struggle with compatibility issues as well as security risks.
Posted: 19 Sep 2014 | Premiered: Sep 19, 2014

Unify

The Future of Work
sponsored by Unify
WEBCAST: There's a lot of different technologies being employed in the world today, and each one of them requires us to interract with the corporate network in a different way.  This is a problem - and we need to try and fix it today.
Posted: 19 Sep 2014 | Premiered: Sep 19, 2014

Unify

Rich Collaboration within the Virtual Team
sponsored by Unify
WHITE PAPER: New research shows that 43% of Millenial workers would defect from a company to gain job flexibility.  The virtual environment has helped businesses cater to the needs of flexible workers, and companies who want to stay ahead of the curve should implement one.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Unify

Research on Team Effectiveness in a Virtual Setting
sponsored by Unify
WHITE PAPER: Teams are no longer made up of a group of people in one office.  Teams are now virtual - connecting from anywhere around the world from any device, and we need to change the way we work.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Unify

Discover the Total Economic Impact of IBM's Tealeaf Customer Service Optimization Suite
sponsored by IBM
RESOURCE: Uncover the results of a recent Forrester Research Inc. report which exposes the total economic impact and numerous benefits of one leading customer service optimization tool.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

IBM

IDC White Paper: Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 16 Sep 2014 | Published: 31 May 2013

IBM

Securely Enabling Remote Workers at Lower Cost Than Traditional Approaches
sponsored by Imation Corp.
WHITE PAPER: Remote work is a growing trend, which is no surprise because of the great benefits it has.  However, what about the additional security risks that come along with it?
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Imation Corp.

Top Five Ways to Differentiate Your Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: Uncover the many ways you can enhance customer experience through common interactions involving both existing and planned mobile applications and websites.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

Wireless Architecture for Improving Onsite Customer Experiences and Business Insights
sponsored by Cisco
WHITE PAPER: When customers connect to your on-site Wi-Fi network, it's a huge opportunity for your business. In this white paper, learn about a platform that helps you deliver relevant content and services to your customers with real-time location statistics.
Posted: 12 Sep 2014 | Published: 30 Nov 2013

Cisco

The New Mobility: Astonishingly Simple and Powerful
sponsored by Aerohive Networks
WHITE PAPER: Mobility hasn't only changed the way we do business, it's completely redisgned network infrastructure.  In order to stay ahead of the game, you need to make sure your network is modernized.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Aerohive Networks

Reducing Customer Effort During Critical Mobile Touchpoints
sponsored by Genesys
EBOOK: Learn about the consequences of providing poor customer service and find out what you can do to steer your business away from that death trap.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys
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