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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Building the Digital Workspace
sponsored by Citrix
WHITE PAPER: Is there value in digital workplace strategies? Oxford Economics and Citrix surveyed 600 executives globally to answer this question. The findings will change your perspective.
Posted: 19 May 2017 | Published: 30 Dec 2016

Citrix

Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER: Virtual work is having a meaningful impact on the way employees do their jobs and deliver value to their organizations. With a secure, integrated digital workspace, IT can help organizations provide better customer service, securely accommodate contract and mobile workers, and drive a competitive advantage. Download the eBook to earn more.
Posted: 19 May 2017 | Published: 19 May 2017

Citrix

Worldwide Evaluation of Managed Mobility Services
sponsored by IBM
ANALYST REPORT: This Gartner report supplies buyers of managed mobility services (MMS) with a detailed provider evaluation—with special emphasis on devices such as smartphones, tablets and purpose-built field service equipment with embedded connectivity. Download now to discover which MMS offering best suits your enterprise.
Posted: 15 May 2017 | Published: 26 Oct 2016

IBM

Redesigning the Workplace to Achieve Better Business and Employee Outcomes
sponsored by Citrix
WHITE PAPER: Download this resource to receive instruction on redesigning the workplace to deliver secure access to apps, desktops, data and services—from any device and over any network—to allow complete freedom and flexibility in how people choose to work. Learning how to foster a collaborative workforce starts here.
Posted: 12 May 2017 | Published: 31 May 2016

Citrix

Five Signs It's Time for Mobile App Delivery
sponsored by Citrix
WHITE PAPER: This resource will serve as your guide to preparing for the transformative impact of mobility: in it, you'll assess five signs that indicate it's time to implement mobile app delivery. Read on to discover how to expand your EMM to secure remote access from any device and build your mobile app strategy.
Posted: 12 May 2017 | Published: 12 May 2017

Citrix

Mobile Vision 2020: The Impact of Mobility, IoT, and AI on the Future of Business Transformation
sponsored by IBM
ANALYST REPORT: Learn how to secure disparate mobile endpoints in this report, and also illustrated is how to move from a siloed mobile management approach to a more consolidated and cognitive one. See how unified endpoint management (UEM) delivers the device-agnostic mobile approach enterprises need, and more.
Posted: 02 May 2017 | Published: 31 Mar 2017

IBM

Unified Management of Endpoints, End Users and Everything in Between
sponsored by IBM
RESOURCE: Discover how to relieve traditional MDM shortcomings with cloud-based unified endpoint management (UEM). Read on to alleviate the pains of securing a heterogeneous pool of endpoints by learning how to choose the right UEM tool, manage wearables and IoT, consolidate security views, and more.
Posted: 01 May 2017 | Published: 31 Mar 2017

IBM

Enterprise Case Study: Enabling a More Mobile Way of Working
sponsored by Citrix
WHITE PAPER: By reading this resource, you'll learn how EMM bolsters organizations looking to embrace digital workspaces, and examine how Worldpay reduced IT infrastructure complexities and transformed the way their employees work with an enterprise mobility investment predicated on BYO support and remote flexibility.
Posted: 27 Apr 2017 | Published: 08 Dec 2016

Citrix

Desktop and App Virtualization Integration for Comprehensive Enterprise Mobility
sponsored by Citrix
WHITE PAPER: Learn how to integrate your app and desktop virtualization into a secure EMM solution—enabling IT to store endpoints in a centralized data center or cloud so they can be easily managed at all times. Read on to empower the workforce with anytime, anywhere access to Windows desktops and apps with 5 instructions for integration.
Posted: 27 Apr 2017 | Published: 28 Feb 2016

Citrix

Why RPC Enabled Their Field Teams With Mobile Real-Time Financial Compliance Reporting
sponsored by Capriza
CASE STUDY: Read this case study and learn how RPC, an oilfield services company, replaced their clunky asset management system with a new mobile-enabled program that allowed them to create one-minute workflows that manage assets, track fuel usage, and more.
Posted: 21 Apr 2017 | Published: 21 Apr 2017

Capriza

Customer Experience Leader DirecTV Modernizes to Maintain Their Lead
sponsored by Capriza
CASE STUDY: In this concise case study, learn how DirecTV decided on a mobile app that streamlined processes by enabling real time box activation.
Posted: 20 Apr 2017 | Published: 30 Dec 2016

Capriza

What Changing Mobile Communications Mean for Your Business
sponsored by Mitel Networks Limited
WHITE PAPER: In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Delivering a Digital Customer Experience for Today's Mobile Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Customer experience is a key differentiator in today's ultra-competitive environment. To have a competitive advantage, your company needs to have flexible interaction with your customers. Learn 7 steps for creating a successful digital customer experience.
Posted: 07 Apr 2017 | Published: 07 Apr 2017

Mitel Networks Limited

The Importance of Integrated Team Communications
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper learn about integrated team collaboration and how it could benefit your business.
Posted: 07 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Augmented Reality Mobile Technology Still 'Experimental' in the Enterprise
sponsored by Dell EMC
EGUIDE: Pokémon Go brought augmented reality (AR) technology to the masses. In this guide, our experts illustrate the basics of AR in the mobile enterprise, and how to overcome adoption roadblocks such as cost, lack of development tools, and more. Read on to dive into the state of the AR market and evaluate its adoption readiness in your enterprise.
Posted: 06 Apr 2017 | Published: 03 Apr 2017

Dell EMC

Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017

OpenText

SAP Innovates Cloud Apps by Reimagining Server and Desktop Ecosystem
sponsored by Lenovo
RESOURCE: Users expect to be able to connect to corporate resources, regardless of location, and need responsive tools wherever they may be. Click into this infographic to discover how SAP meets the growing demand for fast, anytime, anywhere cloud-based access to its enterprise apps by reimagining its desktop environment.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

Lenovo

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more, spend 60% more, and are 5x more likely to pledge loyalty. Creating an optimal experience will affect how your customers view your business. If you're successful, you'll earn their loyalty. If you're not, they're gone. Inside, discover 10 contact center trends to turn into loyalty-building, profitable opportunities.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

Mitel Networks Limited

Collaboration Wins: How to Build a High-Performance Workforce
sponsored by Logitech Inc.
RESOURCE: In this infographic, learn about the worker disengagement epidemic, how to engage remote workers, and the importance of face-to-face video communication.
Posted: 23 Feb 2017 | Published: 30 Dec 2016


Mobile Financial Apps Becoming More Common
sponsored by Xactly
EGUIDE: In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.
Posted: 03 May 2017 | Published: 03 May 2017


The State of the Digital Workspace Report 2016
sponsored by VMware
WHITE PAPER: To better understand mobility initiatives globally, market research firm Management Insight surveyed more than 1,200 IT decision makers, IT influencers, and business decision makers worldwide. . Access this digital workspace report to discover the results of this survey that outline key mobile findings relevant to today's decision makers.
Posted: 02 Mar 2017 | Published: 31 Jan 2017

VMware

The Rise of The Identity-Defined Workspace
sponsored by VMware
WHITE PAPER: In the world of the digital workspace, employees want to get access to apps and data with one-touch, single sign-on simplicity from any device, anywhere. Learn how you can give them the functionality they want without sacrificing your enterprise security in this infographic.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

VMware

The Mobility Quandary: Balancing Mobile Workforce Productivity with Security
sponsored by VMware
WHITE PAPER: Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.
Posted: 27 Feb 2017 | Published: 29 Jul 2016

VMware

5 Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: Countless organizations are deploying digital workspace solutions to meet the demands of today's mobile end users and the IT administrators that support them. Learn five buying criterion that will help you purchase a digital workspace solution.
Posted: 27 Feb 2017 | Published: 30 Dec 2016

VMware

How to Manage Mobile Devices, Apps, and Content Simply and Securely
sponsored by IBM MaaS360
RESOURCE: Discover how IBM MaaS360 empowers users to manage mobile apps for iOS, Android, Windows, and Blackberry devices simply and securely from an intuitive, user-friendly portal. Access this complimentary 30 day trial to leverage a platform that enables you to manage mobile devices, apps, content, and security.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

IBM MaaS360
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