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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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The Definitive Guide for Evaluating Mobile Learning Solutions
sponsored by D2L Corporation
WHITE PAPER: Access this white paper and discover education solutions that focus on integrating data access into a single platform. Extending access to smart tablets and smartphones enables learners to interact whenever it's most convenient. Explore how mobile technology delivers compelling and engaging learning experiences for individuals.
Posted: 27 Mar 2015 | Published: 27 Mar 2015


eBook: 5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
EBOOK: Download this eBook to learn how to orchestrate service delivery for important customer journeys, how you can empower agents with a 360 degree view of the customer across multiple channels, and find a simple and cost-effective route to delivering effortless omnichannel customer experiences.
Posted: 27 Mar 2015 | Published: 12 Nov 2014

Genesys

Data's Pivotal Role in Improving Customer Experience
sponsored by Oracle Corporation
EGUIDE: Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Oracle Corporation

Omni-Channel Digital Experiences Made Easy
sponsored by IBM
WHITE PAPER: Learn how your organization can capitalize on the popularity of mobile devices by delivering multichannel web experiences to any smartphone or tablet. Access this exclusive white paper to discover how you can identify devices and direct web experience, and build responsive multichannel mobile experiences, with one software platform.
Posted: 24 Mar 2015 | Published: 31 Oct 2012

IBM

Are You Ready for Mobile Captue?
sponsored by IBM
WHITE PAPER: Learn if you are ready to make a shift to mobile capture to improve your customer service and process agility. Read on to get the top 10 questions to ask before you make your move.
Posted: 22 Mar 2015 | Published: 22 Mar 2015

IBM

The New Connected Mobile Workforce
sponsored by Oracle Corporation
WHITE PAPER: Today, it is essential to give your workforce the ability to perform its tasks from anywhere and from any device. This white paper explores the past trends that have led to the enablement of the connected workforce and provides insights into how a highly functioning, connected workforce can operate with today's available technology.
Posted: 19 Mar 2015 | Published: 19 Mar 2015

Oracle Corporation

Mobility: The New Opportunity for Australia's Retailers
sponsored by NetSuite
WHITE PAPER: This white paper describes how consumers are using smartphones to shop and how Australia's retailers are adapting to this trend. Additionally, explore some of the barriers that retailers face in creating a strategy and how the latest generation of cloud-based software can help.
Posted: 18 Mar 2015 | Published: 18 Mar 2015

NetSuite

Banca Carige Provides Superior Customer Service with Innovative Mobile Services
sponsored by IBM
WHITE PAPER: This case study describes how Italian bank Banca Carige developed an understanding of consumer behavior through analytics, and also launched new mobile services to engage and retain customers.
Posted: 17 Mar 2015 | Published: 30 Apr 2014

IBM

Live Webinar: Testing Wearables
sponsored by Perfecto Mobile
WEBCAST: Join a panel of technology experts for a discussion about how to prepare for wearables and the implications of including them in your mobile development projects.If you are thinking about developing on or integrating with wearables, tune into this webinar.
Posted: 12 Mar 2015 | Premiered: Mar 12, 2015

Perfecto Mobile

Differentiating Between Personal and Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: This exclusive whitepaper outlines the differences between business and personal unified communications.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

What You Should Know About File Sync-And-Share Workloads
sponsored by CommVault
WHITE PAPER: This exclusive white paper takes an in-depth look at how endpoint security and data backup should be handled with the rise of enterprise mobility and BYOD. Read on to learn more.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

CommVault

The Buyer’s Guide to Unified Communications Security & Business Continuity
sponsored by ThinkingPhones
WHITE PAPER: Access this essential whitepaper and find out how you can secure your unified communications environment
Posted: 12 Mar 2015 | Published: 12 Mar 2015

ThinkingPhones

Panasonic's Toughpad line: Reliable Performance, Rugged Design
sponsored by Panasonic
WHITE PAPER: This white paper offers a look at the top 3 drivers for future tablet purchases by enterprises, and details one set of tablets that offers a secure and reliable experience demanded by enterprise applications and users. Read on to learn more.
Posted: 11 Mar 2015 | Published: 11 Mar 2015


How to Delivery Cutting Edge Productivity via Mobility
sponsored by Dimension Data
WEBCAST: Wanting to provide the best possible learning and university experience for its students and teachers, UWS turned to Dimension Data to help find the right mobility strategy. Teachers and students are now able to engage in learning and teaching anytime, anywhere. View this exclusive webcast to learn more.
Posted: 06 Mar 2015 | Premiered: Mar 6, 2015

Dimension Data

MobileIron End User Video
sponsored by MobileIron
WEBCAST: This exclusive webcast details a "Mobile First" cloud management strategy that was able to provide device management, integrate with on-premise enterprise services and more. View now to find out.
Posted: 06 Mar 2015 | Premiered: Mar 6, 2015

MobileIron

What iOS 8 Means to the Enterprise
sponsored by MobileIron
WHITE PAPER: To help IT departments understand how iOS 8 will impact their organizations, this whitepaper provides recommendations for three key management areas most affected by the new features: security, application development, and content publishing. Read on to learn more.
Posted: 06 Mar 2015 | Published: 06 Mar 2015

MobileIron

The Ultimate Guide to BYOD
sponsored by MobileIron
WHITE PAPER: This exclusive white paper details a road map to becoming a "Mobile First" enterprise, rolling out sustainable BYOD strategies secure and efficiently. Read on to learn more.
Posted: 06 Mar 2015 | Published: 06 Mar 2015

MobileIron

Cloud-Based Enterprise Mobility Management
sponsored by MobileIron
WHITE PAPER: This exclusive white paper details a "Mobile First" cloud management strategy that was able to provide device management, integrate with on-premise enterprise services and more. Read on now to find out.
Posted: 06 Mar 2015 | Published: 06 Mar 2015

MobileIron

HIPAA Compliance Checklist for Mobility
sponsored by MobileIron
WHITE PAPER: This document outlines best practices in mobile policy and data leakage controls for HIPAA compliance. This is a starting point, but each organization will still need to conduct its own regulatory analysis to define appropriate controls. Read on to learn more.
Posted: 06 Mar 2015 | Published: 06 Mar 2015

MobileIron

Enterprise Mobility: The Year in Review
sponsored by IBM
WEBCAST: In this exclusive webcast, IBM teamed up with research analyst firm Ovum for a series of presentations aimed at identifying the must-know trends in mobility in 2015. View now to learn more.
Posted: 06 Mar 2015 | Premiered: Mar 6, 2015

IBM

Solve the Customer Service Gap: Expectations Versus Delivery
sponsored by Oracle Corporation
WHITE PAPER: Learn more about this disconnect between what organizations think they're delivering and what customers expect. Read now to get tips from modern communications providers on how to close this gap, and determine potential solutions for your organization.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Oracle Corporation

Delivering Positive Multi-Channel Customer Experiences
sponsored by Teradata
EGUIDE: This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Learn how to use the customer voice to define multichannel engagement.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Teradata

Are You Outpacing Your Executive Peers in Customer Service?
sponsored by Oracle Corporation
ANALYST REPORT: Access this in-depth white paper to learn more about common ways your organization could be overestimating the efficacy of your current customer service strategy and how you can spice up your CRM to reach more customers more effectively.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Oracle Corporation

Delivering the Ultimate Cross-Channel Experience
sponsored by Oracle Corporation
WHITE PAPER: Explore this concise fact sheet which details the features of Oracle's cross-channel customer experience platform, boasting potential benefits like increased customer loyalty, empowered customers who self-serve, reduced incident handling time, and more.
Posted: 04 Mar 2015 | Published: 31 Dec 2014

Oracle Corporation

Will you greet BYOD with open arms or gritted teeth? E-Book
sponsored by Sprint
WHITE PAPER: Read on now and discover the most comprehensive and easy-to-manage way to embrace BYOD.
Posted: 02 Mar 2015 | Published: 02 Mar 2015

Sprint
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