CRM ( eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care) Definition

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Jul 9, 2008

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CRM

-- 122 Vendor Reports | 10 Products

ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION:

Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.

Service assurance …
Definition continues below.

Recent Vendor Reports on CRM
Datex Corporation & Best Software SLX: Saleslogix 6.2 for Customer Relationship Management sponsored by Datex Corporation PRODUCT LITERATURE: Posted: 08 Jul 2008 \| Published: 08 Jul 2008 SUMMARY: SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses. TOPICS: Business Management \| CRM \| Customer Service \| Supply Chain Management

Achieving Management Excellence: The Next Boardroom Discussion sponsored by Oracle Corporation VIDEOCAST: Posted: 07 Jul 2008 \| When: 16 Jul 2008, 12:00 EDT (16:00 GMT) SUMMARY: View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM). TOPICS: Business Intelligence Software \| Business Performance Management \| Business Process Management \| CRM \| Database Management \| ERP \| ERP Software \| Oracle (Product)

Business Performance: Getting in Gear sponsored by Oracle Corporation WEBCAST: Posted: 07 Jul 2008 \| When: 16 Jul 2008, 10:30 EDT (14:30 GMT) SUMMARY: Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance. TOPICS: Business Intelligence \| Business Performance Management Software \| CRM \| Customer Data Management \| Data Management Software \| Information Management Software \| Knowledge Management \| Market Research

SageCRM: Part of the Sage Accpac Extended Enterprise Suite sponsored by Sage Software, Inc. PRODUCT LITERATURE: Posted: 03 Jul 2008 \| Published: 01 Jul 2008 SUMMARY: SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, and you can also synchronize your sales, marketing, and customer care activities across your organization. TOPICS: CRM \| Customer Service \| ERP \| Marketing \| Sales Force Automation \| Web Services

A Closer Look at SaaS Purchasing Behaviors and Attitudes sponsored by Citrix Online - GotoMyPC WHITE PAPER: Posted: 03 Jul 2008 \| Published: 03 Jul 2008 SUMMARY: The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of... TOPICS: CRM \| ERP \| Human Resources Services \| Project Management \| Remote Support Services \| ROI \| Software as a Service

How Does Your IT Help Desk Measure Up? sponsored by Citrix Online - GotoAssist WHITE PAPER: Posted: 02 Jul 2008 \| Published: 01 Jun 2006 SUMMARY: Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent. TOPICS: Best Practices \| Business IT Alignment \| Change Management \| CRM \| IT Service Management

Optimizing the Quality and Performance of SAP Applications sponsored by Hewlett-Packard Company WHITE PAPER: Posted: 02 Jul 2008 \| Published: 01 Jun 2007 SUMMARY: This white paper describes how HP and SAP can optimize the application lifecycle for our mutual customers. TOPICS: CRM \| ERP \| NetWeaver \| SAP (Product) \| SOA \| Supply Chain Management

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience sponsored by SAP America Inc WHITE PAPER: Posted: 30 Jun 2008 \| Published: 01 Jun 2008 SUMMARY: This document explains how SAP leverages Web 2.0 in CRM to improve customer experience. TOPICS: Business Process Management \| Collaboration \| CRM \| CRM Software \| Productivity \| SAP (Product) \| Web Services

Microsoft Dynamics® CRM Online Webcast sponsored by Microsoft WEBCAST: Posted: 30 Jun 2008 \| When: Available On Demand SUMMARY: Available on-demand, this webcast takes you through a brief intro from CEO Steve Ballmer and then follows a panel of executives who answer questions like: What is CRM? What type of business does it really help? TOPICS: CRM \| Customers

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications sponsored by Xperia VIDEOCAST: Posted: 27 Jun 2008 \| When: 01 Jun 2008 SUMMARY: Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. TOPICS: B2C \| Business Integration Software \| Content Management Software \| CRM \| CRM Best Practices \| CRM Software \| Data Quality \| ERP

View All CRM Vendor Reports »

CRM DEFINITION (continued): … can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves …
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