| Recent Vendor Reports on CRM |
Must Read: New Issue of Intel Premier IT Magazine
| sponsored by Intel Corporation
EZINE:
A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.
Posted: 30 Jun 2009 | Published: 30 Jun 2009
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Customer case studies using HP Business Availability Center
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
Posted: 26 Jun 2009 | Published: 01 Jun 2009
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Build Extensible Dashboards that Meet OEM End Customer Needs
| sponsored by Actuate
WEBCAST:
Today's OEM end customers are demanding dashboards to view performance metrics. This webcast discusses how to implement dashboards that present real-time operational indicators enabling end users to quickly take action and effect change before it is too late.
Posted: 23 Jun 2009 | Premiered: Available On Demand
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Enable OEM End Customers to Interact with and Build Their Own Reports
| sponsored by Actuate
WHITE PAPER:
This white paper explains how OEMs can embed BIRT into their applications to enable end customers to build highly usable and scalable reports thus driving the market's adoption of their application.
Posted: 23 Jun 2009 | Published: 23 Jun 2009
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Sage SalesLogix Flash Demo
| sponsored by Sage SalesLogix
WEBCAST:
This brief, interactive demo highlights the benefits of Sage SalesLogix award-winning CRM solution for various organizational departments.
Posted: 22 Jun 2009 | Premiered: Available On Demand
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Six Mistakes Companies Are Making Today and How You Can Avoid Them
| sponsored by SAP BusinessObjects
WHITE PAPER:
Organizations need technology that can unlock the value of information.
Information can drive new insights to help transform and significantly improve the business, especially critical in an uncertain economy. This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to...
Posted: 19 Jun 2009 | Published: 19 Jun 2009
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Sybase IQ: The Smart Approach to Analytics
| sponsored by Sybase, Inc.
WEBCAST:
Sybase CTO Irfan Khan speaks about the features, the benefits, and the future of the world's leading column-based analytics server in this first-hand look at the latest release of Sybase IQ.
Posted: 19 Jun 2009 | Premiered: Available On Demand
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Gaining the Performance Edge Using a Column-Oriented Database Management System
| sponsored by Sybase, Inc.
WHITE PAPER:
As organizations continue to employ larger data warehouses, the need for performance will continue to outpace the capabilities of traditional relational databases. This paper explores the data explosion and why column-oriented database systems are able to provide the boost needed to gain the performance edge.
Posted: 19 Jun 2009 | Published: 19 Jun 2009
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Varicent for Microsoft© Dynamics CRM
| sponsored by Varicent Software
PRODUCT DEMO:
Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable compensation, your sales team will ensure to utilize your CRM and ensure its the one source for sales performance information.
Posted: 19 Jun 2009 | Published: 19 Jun 2009
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Unlock Your Sales Potential
| sponsored by Birst
WEBCAST:
During this recession sales effectiveness is becoming more crucial to coming out on top. This webcast will discuss all the factors your organization needs to unlock your sales potential and to come out of this downturn as strong as, if not stronger, than before. Watch this webcast to learn the benefits sales analytics can provide your company.
Posted: 19 Jun 2009 | Premiered: Available On Demand
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It's Time to "Go Commando": The Birst Sales Survival Guide for 2009
| sponsored by Birst
WHITE PAPER:
Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully.
Posted: 19 Jun 2009 | Published: 19 Jun 2009
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Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer
| sponsored by Sage SalesLogix
WHITE PAPER:
Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.
Posted: 18 Jun 2009 | Published: 01 Oct 2008
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CRM: A Business Imperative for Companies during the Global Economic Downturn
| sponsored by Sage SalesLogix
WHITE PAPER:
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions.
Posted: 18 Jun 2009 | Published: 01 Jun 2009
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Considering CRM solutions? First understand CRM best practices
| sponsored by Sage SalesLogix
ANALYST REPORT:
The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
Posted: 17 Jun 2009 | Published: 01 Nov 2007
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The CIO's Guide to BI Tools and Strategies
| sponsored by Tableau Software
EDITORIAL RESOURCE GUIDE:
Business intelligence is more important now than ever, largely because it can help identify business inefficiencies and drive business results and new revenue - all critical in an economic downturn. Read this guide to learn about the latest trends in business intelligence, and the strategies and tools that will lead to a successful BI project.
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Decide to Survive: Four imperatives make Decision Management essential in today's uncertain environment
| sponsored by FICO
WHITE PAPER:
Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
Posted: 15 Jun 2009 | Published: 01 Feb 2009
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Practices and Trends in Enterprise Application Management
| sponsored by Compuware Corporation
WHITE PAPER:
Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports.
Posted: 10 Jun 2009 | Published: 22 Dec 2008
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20 Steps To Delivering The Perfect Order
| sponsored by Sterling Commerce
ANALYST REPORT:
How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order.
Posted: 10 Jun 2009 | Published: 02 Mar 2009
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How To Improve Yard and Supply Chain Performance
| sponsored by Sterling Commerce
ANALYST BRIEF:
Traditionally, yard management systems have been implemented on the customer's premises. However, a new generation of yard management systems is emerging, based on the "software as a service" model, which enables smaller yards to cost justify these applications.
Posted: 10 Jun 2009 | Published: 01 Sep 2008
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A Guide To Building a Business Case for Self-Service Appointment Scheduling
| sponsored by TimeTrade Systems
WHITE PAPER:
Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Distributed Order Management: Maximizing Customer and Partner Sales Online
| sponsored by Sterling Commerce
WHITE PAPER:
This IDC White Paper examines the importance of distributed order management. We explain the changing market conditions that have given rise to it and discuss the emergence of a new type of business whose charter is to steer consistency of brand as a product or service is marketed and sold across an extended selling chain.
Posted: 10 Jun 2009 | Published: 01 Mar 2007
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Road Map To The Perfect Order - Best Practice Strategies For Success
| sponsored by Sterling Commerce
ANALYST REPORT:
In the quest for a perfect order, enterprises must design their new road map to address process ownership, process optimization, technology support, and solution agility. Though "perfect order" may mean so many things to so many people, 63% of enterprises, in an August 2007 Forrester survey believe that a "perfect order" exists.
Posted: 10 Jun 2009 | Published: 01 Aug 2007
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On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications
| sponsored by Cicero Inc.
WHITE PAPER:
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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The Forrester Wave™: Order Management Hubs, Q4 2008
| sponsored by Sterling Commerce
ANALYST REPORT:
In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order.
Posted: 10 Jun 2009 | Published: 14 Nov 2008
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The Business Case for Desktop Integration: A practical solution with rapid ROI
| sponsored by Cicero Inc.
WHITE PAPER:
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Video White Paper: Seven Tips for Profiting from Lean Times with CRM
| sponsored by Oracle Corporation
VIDEO:
During tough economic times customer relationship management is key to staying ahead of the game. This video will discuss seven tips to leverage CRM during lean economic times.
Posted: 10 Jun 2009 | Premiered: 10 Jun 2009
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