FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
Business of Information Technology  >   Business Management  >  

CRM

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve  … 
Definition continues below.
CRM Reports
1 - 25 of 799 Matches Previous Page  |  Next Page
Productive Workforce
sponsored by Aspect
WHITE PAPER: Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.
Posted: 24 May 2013 | Published: 31 Mar 2013

Aspect

Cellular One
sponsored by Aspect
CASE STUDY: Cellular One relied on inefficient technologies that required too much manual labor and resulted in sub-par customer interactions. In this case study, discover how they leveraged a single-platform strategy to drastically enhance their customer experience by combining workforce, quality and performance management capabilities with CRM technology.
Posted: 23 May 2013 | Published: 30 Apr 2013

Aspect

Keeping Pace with the Consumer
sponsored by Aspect
WHITE PAPER: Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.
Posted: 23 May 2013 | Published: 31 Mar 2013

Aspect

Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?
sponsored by Aspect
WHITE PAPER: Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.
Posted: 23 May 2013 | Published: 23 May 2013

Aspect

Making the Back Office Pay
sponsored by Aspect
WHITE PAPER: 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
Posted: 23 May 2013 | Published: 31 Mar 2013

Aspect

Video case study: Neiman Marcus empowers workforce with e-learning
sponsored by Cornerstone OnDemand
WEBCAST: In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more.
Posted: 22 May 2013 | Premiered: May 22, 2013

Cornerstone OnDemand

Explore Emerging Trends in Web Content Management
sponsored by Limelight Networks, Inc.
EGUIDE: Consult this expert E-guide to learn more about the roles and users of Web content management (WCM.) Analysts discuss the convergence of core WCM capabilities as content becomes more personalized, more mobile and reaches more customers.
Posted: 22 May 2013 | Published: 22 May 2013

Limelight Networks, Inc.

eGuide HR Metrics Key to Strategic Planning
sponsored by Workday
EGUIDE: In this expert e-guide, human resources (HR) leaders will learn how to more effectively apply HR analytics by improving the ways they find, interpret, and use data. Read on now to get started.
Posted: 22 May 2013 | Published: 22 May 2013

Workday

Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments
sponsored by AT&T Corp
PODCAST: Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.
Posted: 21 May 2013 | Premiered: May 21, 2013

AT&T Corp

Staying connected: Don't let faulty mobile applications lose customers
sponsored by SearchCRM
EBOOK: Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
Posted: 20 May 2013 | Published: 20 May 2013

SearchCRM

How new devices, networks, and consumer habits will change the web experience
sponsored by Akamai Technologies
WHITE PAPER: Delivering a stellar web experience has only become more complex in recent years, as customers visit websites not only from PCs, but from a variety of mobile devices. Access this helpful report to learn why new devices, networks, and consumer habits are transforming the web experience and how you can adapt.
Posted: 16 May 2013 | Published: 22 Jan 2013

Akamai Technologies

Salesforce vs. Oracle: Who Will Win the CRM Battle?
sponsored by Salesforce
EGUIDE: Between Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.
Posted: 13 May 2013 | Published: 13 May 2013

Salesforce

Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013

Five9

Cost-Saving Tips for Contact Centers
sponsored by Five9
EGUIDE: For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
Posted: 10 May 2013 | Published: 10 May 2013

Five9

Integrating customer data for improved CRM
sponsored by Infor
EGUIDE: This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.
Posted: 09 May 2013 | Published: 09 May 2013

Infor

Permissions and Preferences: Let's Rethink This
sponsored by Message Systems
WHITE PAPER: This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns.
Posted: 08 May 2013 | Published: 31 Dec 2012

Message Systems

Strategic insights for your social CRM strategy
sponsored by Infor
EGUIDE: This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
Posted: 08 May 2013 | Published: 08 May 2013

Infor

How to Send Zillions of Emails a Day
sponsored by Message Systems
WHITE PAPER: Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right.
Posted: 08 May 2013 | Published: 31 Dec 2012

Message Systems

Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013
sponsored by IBM
EVENT: Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.
Posted: 08 May 2013 | Published: 21 May 2013

IBM

Win Loyalty and Boost Sales with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST: This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing.
Posted: 07 May 2013 | Premiered: May 7, 2013

SAP America, Inc.

Shred-It Goes Mobile with CRM-Service
sponsored by Kony
CASE STUDY: Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
Posted: 07 May 2013 | Published: 07 May 2013

Kony

Why Cloud? Better Security than Most Companies Can Provide Themselves
sponsored by Five9
WHITE PAPER: This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
Posted: 07 May 2013 | Published: 07 May 2013

Five9

Keep the Lights on with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST: In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.
Posted: 06 May 2013 | Premiered: May 6, 2013

SAP America, Inc.

E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started
sponsored by Dell Boomi
EBOOK: Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization.
Posted: 22 May 2013 | Published: 27 May 2010

Dell Boomi

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices
sponsored by Cast Iron Systems
EBOOK: This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.
Posted: 22 May 2013 | Published: 11 Sep 2009

Cast Iron Systems
1 - 25 of 799 Matches Previous Page    1 2 3 4    Next Page
 
CRM DEFINITION (continued): …  quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality … 
Browse by Report Type:
CRM White Papers | CRM Multimedia | CRM IT Downloads
Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  




All Rights Reserved, Copyright 2000 - 2013, TechTarget | Read our Privacy Statement