Social Networking White Papers, Software Downloads, Definition and Webcasts

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May 21, 2013

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Social Networking
DEFINITION: Six degrees of separation is the theory that anyone on the planet can be connected to any other person on the planet through a chain of acquaintances that has no more than five intermediaries. The theory was first proposed in 1929 by the Hungarian writer Frigyes Karinthy in a short story called "Chains."In the 1950's, Ithiel de Sola Pool (MIT) and Manfred Kochen (IBM) set out to prove the theory mathematically. … Definition continues below.
Social Networking Reports
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Leaders and Laggards in the Digital Economy sponsored by ComputerWeekly.com IT BRIEFING: The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it. Posted: 28 Mar 2012 \| Published: 28 Mar 2012 TOPICS: B2B \| B2C \| Broadband Wireless Services \| Business Development \| CEOs \| CIOs \| Cloud Computing \| Data Analytics \| Internet \| Mobile Workers \| Smart Appliances \| Smart Phones \| Social Networking \| Wireless Internet

The next wave of digitisation: setting your direction, building your capabilities sponsored by ComputerWeekly.com IT BRIEFING: Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. Posted: 27 Mar 2012 \| Published: 05 Sep 2011 TOPICS: Broadband ISDN \| Business Development \| Business IT Alignment \| CEOs \| Data Analytics \| eCommerce \| Internet \| Mobile Device Management \| Risk Management \| Smart Phones \| Social Networking \| Supply Chain Automation \| Web 2.0 \| Web Development \| Web Services

The value of mobile and social to CRM sponsored by ComputerWeekly.com ANALYST REPORT: Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. Posted: 16 Mar 2012 \| Published: 16 Mar 2012 TOPICS: CRM \| CRM Best Practices \| ROI \| Smart Phones \| Social Networking \| Tablet PC

Webinar: Mobile enterprise applications development and testing: Pitfalls to avoid sponsored by Hewlett-Packard Limited WEBCAST: In this 15-minute webinar, uncover the top pitfalls to avoid during mobile application development and testing. Discover the top seven pitfalls that often occur, as well as the underlying assumptions that cause them. Posted: 09 Mar 2012 \| Premiered: Mar 13, 2012 TOPICS: Application Deployment \| Application Development \| Application Monitoring \| Applications Management \| Smart Phones \| Social Networking \| Tablet PC \| Testing

#CompliantData: The Social Media Data Archiving Conundrum sponsored by Iron Mountain WHITE PAPER: Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: Compliance Audits \| Compliance Best Practices \| Data Auditing \| Data Loss Prevention (DLP) \| Data Management \| Data Recovery \| Data Security \| Data Storage \| Social Computing \| Social Networking

Gartner newsletter: What can social intelligence do for your business? sponsored by Hewlett-Packard Limited EBRIEF: Access this paper now to discover how your company can develop a strong social media strategy in a matter of a few days. Posted: 13 Feb 2012 \| Published: 13 Feb 2012 TOPICS: Marketing \| Social Networking \| Web 2.0 \| Web Analytics \| Web Content Management

Gartner newsletter: HP Business Intelligence sponsored by Hewlett-Packard Limited WHITE PAPER: This newsletter discusses the challenges many organizations face when trying to utilize 'social intelligence.' Access this resource now for insight on how to use data for enhanced customer interactions. Posted: 13 Feb 2012 \| Published: 13 Feb 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Data Analytics \| Social Networking \| Web 2.0

Perceptions of business technology in the 21st century sponsored by ComputerWeekly.com ESSENTIAL GUIDE: The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for CIOs, the IT function and the business. Posted: 09 Feb 2012 \| Published: 09 Feb 2012 TOPICS: CIOs \| Cloud Computing \| Consumer Market \| Management of Change \| Mobile Device Management \| Mobile Workers \| Project Management \| ROI \| Smart Phones \| Social Networking \| Tablet PC \| Workforce Planning

Building a Clear and Socially Connected Enterprise sponsored by SAP America, Inc. WHITE PAPER: Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers. Posted: 27 Mar 2012 \| Published: 31 Dec 2010 TOPICS: Banking Industry \| CRM \| CRM Software \| Financial Services Industry \| Mobile CRM \| SAP (Product) \| Social Computing \| Social Networking

Social channels changing contact center certification sponsored by Salesforce.com EGUIDE: In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Certification Programs \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Mobile CRM \| Social Networking \| Training

8 contact center best practices sponsored by Salesforce.com EGUIDE: Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Service \| Social Networking \| Web 2.0

A more social contact center sponsored by Salesforce.com EGUIDE: In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Social Networking \| Web 2.0

The future of mobile CRM sponsored by SugarCRM Inc. EGUIDE: In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Mobile CRM \| Social Networking \| Web 2.0

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions sponsored by Voxeo WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Mobile CRM \| Social Networking \| Web 2.0

Understanding Mobility Trends and Mobile Usage Among Business Users sponsored by iPass Inc. WHITE PAPER: Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users. Posted: 14 Mar 2012 \| Published: 14 Mar 2012 TOPICS: Bandwidth Management \| Endpoint Security \| Mobile Device Management \| Mobile Workers \| Smart Phones \| Social Networking \| Tablet PC \| Wi-Fi \| Wireless Security

E-Guide: Top 3 Trends That Could Influence CIOs sponsored by Dell, Inc. and Intel® EGUIDE: This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT. Posted: 13 Mar 2012 \| Published: 13 Mar 2012 TOPICS: CIOs \| Cloud Computing \| Data Analytics \| Data Management \| IT Management \| Social Networking \| Web 2.0

SIP contact centers: Key benefits and potential challenges sponsored by NACR EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

The Age of Agility: Business Intelligence for your Business sponsored by IBM EZINE: Be the first to check out the inaugural issue of Click, an e-zine full of insightful articles dedicated to helping you discover the business and IT solutions that work well for you. This edition is packed with vital information on everything from business intelligence (BI) and cloud computing to collaboration and social networking tools. Posted: 23 Feb 2012 \| Published: 22 Feb 2012 TOPICS: Business Intelligence \| Cloud Computing \| Collaboration \| Endpoint Security \| IT Infrastructure \| Social Networking

Security Labs Report sponsored by M86 Security UK WHITE PAPER: This Security Labs report offers insight into the significant trends and developments in web and email security today. View now to uncover key findings and gain recommendations on how to protect your organisation. Posted: 20 Feb 2012 \| Published: 20 Feb 2012 TOPICS: Email Security \| Email Threats \| Internet Security \| Malware \| Security Management \| Security Threats \| Social Networking

Preventing Malware Attacks sponsored by Websense, Inc. EGUIDE: As new technologies emerge, so do new, and often defenseless avenues for malware attacks. In this expert guide, uncover proactive security measures for malware defense as well as gain best social networking practices for preventing social network malware. Posted: 13 Feb 2012 \| Published: 13 Feb 2012 TOPICS: Acceptable Use Policies \| Malware \| Security Management \| Security Policies \| Security Threats \| Social Networking

Changing the Conversation in the Workplace sponsored by Alcatel-Lucent Enterprise WHITE PAPER: Uncover analysis of the findings in two surveys revealing workers’ attitudes about employee engagement, productivity, and communication technologies. Posted: 09 Feb 2012 \| Published: 09 Feb 2012 TOPICS: Communications Software \| File Sharing Protocols \| Instant Messaging \| IP Phones \| Remote Users \| SIP \| Smart Phones \| Social Networking \| Unified Messaging \| Videoconferences

Security risks that can affect your industry sponsored by Websense, Inc. EGUIDE: As the threat landscape continues to evolve, the approaches to thwart them must also. But with emerging trends like social networking and the influx of mobile devices, ensuring adequate security is becoming more complex. In this expert resource, explore the security risks organizations face in today’s changing environment. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: Handheld Device Security \| Mobile Device Management \| Security Management \| Security Policies \| Security Tokens \| Social Networking \| Web Application Security

Business Collaborative Conversation Scenarios sponsored by Alcatel-Lucent Enterprise WHITE PAPER: Take your unified communications to the next level by extending “the conversation” across multiple areas of your business. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Email \| Email Software \| Instant Messaging \| Instant Messaging Software \| Smart Phones \| Social Networking \| Tablet PC \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Software

Gartner predictions around Social CRM sponsored by Infor CRM EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

SearchManufacturingERP.com Tip Guide: Manufacturing Social Media Software: Where it Makes Sense sponsored by Ariba, Inc. EGUIDE: Facebook, Twitter, and LinkedIn have taken social media by storm, but widespread adoption of social networking systems in manufacturing has not taken off. In this guide, learn best practices for implementing social media software and highlights of the business benefits provided. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: ERP \| ERP Software \| Manufacturing \| Manufacturing Industry \| Manufacturing Industry Organizations \| Manufacturing Software \| Manufacturing Systems \| Social Networking \| Software Selection \| Systems Integration

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SOCIAL NETWORKING DEFINITION (continued): … Although they were able to phrase the question (given a set N of people, what is the probability that each member of N is connected to another member via k_1, k_2, k_3...k_n links?), after twenty years they were still unable to solve the problem to their own satisfaction. In 1967, American sociologist Stanley Milgram devised a new way to test the theory, which he called "the small-world problem." He randomly selected people in the mid-West to send packages to a stranger located in Massachusetts. The senders knew the recipient's name, occupation, and general location. They were instructed to send …
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