sponsored by OpenText
Posted:  11 Sep 2013
Published:  11 Sep 2013
Format:  PDF
Length:  13  Page(s)
Type:  eGuide
Language:  English

More than ever, superior customer experience management (CEM) is lending businesses a key competitive edge in a global marketplace. However, implementing the process to accurately measure and monitor customer experience can be tough in an increasingly social media and information-driven world.

This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 

Customer Data Management | Customer Data Management Software | Customer Service | Social Computing | Social Networking

View All Resources sponsored by OpenText

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement