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Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, resource availability and technological capability, all while considering elements such as employee preferences and unexpected absences.
Workforce Management Software Reports
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Enabling the Innovative Workforce
sponsored by Dell
WHITE PAPER: Download this paper to learn a few workforce technology strategies that can foster greater productivity and create happier employees in your enterprise. You'll see the boons of using touchscreen monitors, deploying Windows 10, and more.
Posted: 14 Dec 2017 | Published: 14 Dec 2017

Dell

Transforming Workforce Technology Is the Key to Improving Customer Experience
sponsored by Dell
WHITE PAPER: This Forrester Research report investigates how employee experience, customer experience, and revenue growth are inextricably linked. Read on to leverage employee-facing technologies to improve customer experiences, learn how to provide infrastructure support for mobile and SaaS, and more.
Posted: 14 Dec 2017 | Published: 30 Sep 2016

Dell

Workforce Management for Small and Midsize Contact Centers
sponsored by NICE Systems
ANALYST REPORT: Explore how you can evaluate and evolve your workforce management practices for small and midsize contact centers, with the help of effective workforce management tools.
Posted: 11 Dec 2017 | Published: 11 Dec 2017

NICE Systems

Becoming a People Company: The Way to Unlock Fast Track Growth
sponsored by Sage Software
ANALYST REPORT: In this report, explore the growth challenges facing business and HR leaders, and how businesses can work harder to meet the demands of the evolving workforce.
Posted: 04 Dec 2017 | Published: 04 Dec 2017

Sage Software

People Science: 5 Vital Steps to Greater Workforce Visibility
sponsored by Sage Software
RESOURCE: In this resource, discover 5 steps to using people science to improve visibility of your workforce.
Posted: 04 Dec 2017 | Published: 04 Dec 2017

Sage Software

Sage People, Part of Sage Business Cloud for Modern HR and People Companies
sponsored by Sage (UK) Limited
DATA SHEET: Explore how companies are using cloud-based HR systems and the possible benefits of applying people data and analytics to make better business decisions, and attract and retain the best talent.
Posted: 29 Nov 2017 | Published: 28 Feb 2017

Sage (UK) Limited

Bright Ideas: Line of Business (IT)
sponsored by Zendesk
CASE STUDY: Discover how companies like Xerox and L'Oreal adapted and refined their customer support offerings to help with their workforce and IT struggles.
Posted: 29 Nov 2017 | Published: 29 Nov 2017

Zendesk

Keys to Designing your Modern Workplace
sponsored by Microsoft
WHITE PAPER: This white paper outlines strategies for performing workplace transformation with the goal of supporting your employees' productivity. From supporting individual work styles to developing creative and relaxing workspaces, learn everything you need to know inside.
Posted: 28 Nov 2017 | Published: 28 Nov 2017

Microsoft

Are You Ready for the Modern Workforce?
sponsored by Microsoft
WHITE PAPER: This white paper outlines 4 strategies to modernize your business. From mobilizing technology and virtualizing desktops, to investing in collaborative software, find everything you need inside.
Posted: 28 Nov 2017 | Published: 28 Nov 2017

Microsoft

Turning People Data Into People Insights
sponsored by Sage (UK) Limited
RESOURCE: This infographic provides an introduction to people science. Discover how you can fully understand employees and bring people data together to make better business decisions like delivering better workforce experiences, hiring the best people faster, improving HR productivity, and more.
Posted: 28 Nov 2017 | Published: 28 Nov 2017

Sage (UK) Limited

People Science: 5 Vital Steps to Greater Workforce Visibility
sponsored by Sage (UK) Limited
RESOURCE: Do you know your people as well as you know your customers? In this e-book, learn how you can leverage people science to improve workforce visibility, and 5 vital steps you can take to get there.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

Sage (UK) Limited

BT Optimise Contact
sponsored by BT
DATA SHEET: Your customers have adopted increasingly sophisticated ways to contact you, but expect an instant, satisfactory resolution every time. Uncover how you can sharpen your operational performance, while delivering what customers want.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

BT

SolarWinds Case Study
sponsored by Sage (UK) Limited
CASE STUDY: In this case study, uncover how SolarWinds' changed the way they manage their workforce, enabling growth and efficiency, and how doing so helped them to make business decisions more effectively.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

Sage (UK) Limited

SaskTel Improves Sales Processes and Service Delivery with Workload Management
sponsored by Genesys
CASE STUDY: Find out how telecommunications company SaskTel implemented workload management technology to optimize sales processes and boost customer experiences across their services.
Posted: 21 Nov 2017 | Published: 21 Nov 2017

Genesys

Workload Management: Meet SLA Commitments and Increase Workforce Efficiency
sponsored by Genesys
WHITE PAPER: Find out how to deliver a better customer experience and build your competitive advantage by implementing workload management that enables you to expose inefficiencies in your workflows, meet SLA commitments, and increase employee engagement.
Posted: 21 Nov 2017 | Published: 21 Nov 2017

Genesys

New Zealand Ministry of Justice Transforms Workload Management
sponsored by Genesys
CASE STUDY: The New Zealand Ministry of Justice Collections found themselves facing a growing backlog of uncollected fines due to inefficient workflows. Learn about the platform they used to effectively manage and monitor workload optimization and reduce their backlog.
Posted: 20 Nov 2017 | Published: 20 Nov 2017

Genesys

Becoming a People Company: The Way to Unlock Fast-Track Growth
sponsored by Sage (UK) Limited
RESOURCE: The workplace and its demands are always changing. That can pose a challenge for attracting, engaging and retaining the best people. This white paper explores survey results of what over 500 HR leaders find to be the best ways to keep up with the industries rapidly changing landscape.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Sage (UK) Limited

Are You Ready for the Modern Workforce?
sponsored by Microsoft
WHITE PAPER: According to research by Steelcase, 1/3 of workers are disengaged and dissatisfied. Why is that? And what can you do about it? Uncover a checklist to help you reinvigorate your workforce strategy to release your employee's creativity.
Posted: 06 Nov 2017 | Published: 06 Nov 2017

Microsoft

Infographic: Business Process Management
sponsored by ComputerWeekly.com
EGUIDE: An infographic highlighting what buyers are telling us about their next business process management buy. Including top purchase drivers, top features and the top vendors being considered for purchase.
Posted: 02 Nov 2017 | Published: 02 Nov 2017

ComputerWeekly.com

5 Trends Revamping Talent Management
sponsored by TechTarget
RESOURCE: Technology has been disrupting how talent expects to be recruited and managed. In our new expert guide, 5 Trends Revamping Talent Management, uncover 5 trends that smart businesses and HR leaders have been using to stay on top, how Bank of America, Google and others are embracing mindfulness for a happier workforce, and more.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

TechTarget

HR reinvents itself by employing talent management tools and practices
sponsored by SearchFinancialApplications
EBOOK: Leading-edge talent management tools are new to the market in cloud-based HCM and could improve employee engagement, performance and retention.
Posted: 12 Sep 2017 | Published: 12 Sep 2017

SearchFinancialApplications

5 Reasons Joining Performance and Learning Drives Growth
sponsored by Cornerstone OnDemand
WHITE PAPER: Employee management tools that are paper-driven and spreadsheet-oriented are obsolete workforce development strategies. Discover 5 reasons why leveraging performance and learning together empowers stakeholders, managers, and employees alike.
Posted: 12 Sep 2017 | Published: 01 Jul 2016

Cornerstone OnDemand

5 Strategies for More Effective Performance Reviews
sponsored by Cornerstone OnDemand
WHITE PAPER: Yearly talent evaluations can be a mix of ineffective elements like nervous employees, unprepared management, and HR having the chase everyone down to submit their reviews. Uncover 5 new trends that can deliver more meaningful, engaging performance evaluations – leading to tangible workforce growth.
Posted: 07 Sep 2017 | Published: 11 Sep 2017

Cornerstone OnDemand

Performance Matters: The NICE Guide to Performance Management in the Contact Center
sponsored by NICE Systems, Inc
EBOOK: Find out how to reshape your contact center and optimize its performance management to meet or even exceed organizational objectives with updated strategies for employee performance management, employee segmentation, gamification, and more.
Posted: 18 Aug 2017 | Published: 18 Aug 2017

NICE Systems, Inc

Harness the Power of the Cloud to Engage Your Customers, Employees and Business
sponsored by NICE Systems, Inc
WHITE PAPER: Discover how to use a cloud-based workforce management (WFM) platform to simplify, automate, and scale your contact center's WFM infrastructure and operations.
Posted: 17 Aug 2017 | Published: 17 Aug 2017

NICE Systems, Inc
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