Workforce Management Software

EGUIDE: Workforce management (WFM) helps manufacturers improve operational efficiency and enable them to establish control over their enterprise. This e-guide offers an expert definition of WFM software and divulges best practice tips for deployment.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

VIDEOCAST: In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).

Posted: 07 Feb 2012 | Premiered: 07 Feb 2012

WHITE PAPER: This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: This Bloomberg Businessweek paper presents recent study results indicating: how mobility is changing enterprise applications, data and processes, with a particular focus on human resources; the challenges of implementing mobile device access to enterprise applications; and the business value expected and realized from enterprise mobility.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: Download this white paper to discover how to unlock the full potential of your core operational systems and what to look for in your app development platform.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WHITE PAPER: Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.

Posted: 26 Jan 2012 | Published: 26 Jan 2012

EGUIDE: This guide provides tips and strategies for how to  narrow your workforce management (WFM) software search. Use the steps provided to make the selection process less overwhelming and come out with a platform that is a perfect fit for your enterprise.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

EGUIDE: This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: Read this white paper to learn how to minize costs when implmenting a mobile workforce management system.

Posted: 23 Jan 2012 | Published: 23 Jan 2012

WHITE PAPER: Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry.

Posted: 23 Jan 2012 | Published: 23 Jan 2012

EGUIDE: Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

EGUIDE: The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

PRODUCT DEMO: In this video, discover the key to achieving this balance -- a software solution that helps you forecast and schedule your workforce using advanced optimization technology.

Posted: 16 Dec 2011 | Premiered: 16 Dec 2011

WHITE PAPER: Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.

Posted: 16 Dec 2011 | Published: 16 Dec 2011

WHITE PAPER: In this white paper, learn how Infor10 WFM (Workbrain) is delivering a wide range of business benefits to companies worldwide.

Posted: 16 Dec 2011 | Published: 16 Dec 2011

WHITE PAPER: This white paper details workforce management (WFM) solutions to help employers avoid the penalties of non-compliance.

Posted: 12 Dec 2011 | Published: 12 Dec 2011

WHITE PAPER: This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.

Posted: 27 Aug 2009 | Published: 27 Aug 2009