WHITE PAPER:How can an IT ticketing and time solution can benefit your clients and allow you to become part of their internal support team? Learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
CASE STUDY:Growing a business in this economy is challenging. This white paper illustrates how one small company moved from a break-fix business model to a managed services offering and transformed their business.
WHITE PAPER:The primary mode of growth for most technology provider businesses is by good, old word of mouth. Yet, many businesses have not established an official referral program to capture as many referrals as possible. Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
WHITE PAPER:Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
WHITE PAPER:This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
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