All resources sponsored by:

ConnectWise

21 Matches
Digitization and the Effect on the BPM Lifecycle
sponsored by ConnectWise
EGUIDE:In this three-part expert e-guide, learn the primary areas that digitization effects in the BPM lifecycle, as well as business imperatives based on these effects. Additionally, learn from IT leaders about how BPM impacts business and explore core principles of BPM in the age of the digitized customer experience.
Posted: 01 Feb 2016 | Published: 01 Feb 2016
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Core Components of Providing Managed Services
sponsored by ConnectWise
EGUIDE:In this three-part expert e-guide, explore the ins-and-outs of a well-rounded managed services business. Learn how to explain pricing to customers, the array of benefits that come with providing managed services, and what the core deliverables are for any MSP.
Posted: 29 Jan 2016 | Published: 29 Jan 2016
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Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM
sponsored by ConnectWise
WHITE PAPER:In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.
Posted: 20 Jan 2016 | Published: 20 Jan 2016
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How to Provide Efficient & Exceptional Service
sponsored by ConnectWise
WHITE PAPER:In this white paper, learn 8 best practices that can empower your team to deliver exceptional services to your customers, including: treat everything as a ticket, automate service workflows, leverage remote monitoring, and 5 more.
Posted: 20 Jan 2016 | Published: 20 Jan 2016
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Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER:In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016
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Ultimate Guide to Exceptional Service Delivery
sponsored by ConnectWise
WHITE PAPER:This white paper shares best practices thousands of technology companies, like yours, have used to secure revenue streams via customer service excellence. Read on to see how to centralize service tickets, use resource dispatching, and more.
Posted: 18 Jun 2015 | Published: 18 Jun 2015
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The Ultimate Guide to Sales Success
sponsored by ConnectWise
WHITE PAPER:This white paper provides insider tips and best practices for hiring the right sales people, compensating them fairly, and creating smart and effective sales processes. Additionally, learn seven things to consider before hiring a sales rep.
Posted: 10 Jun 2015 | Published: 10 Jun 2015
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How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER:This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015
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CRM: Improve Customer Retention and Drive Sales
sponsored by ConnectWise
CASE STUDY:The following case study explores the CRM solution Fred IT used to consolidate its data sources and improve the visibility and sales functionality of their business. Learn how this technology could benefit your business processes.
Posted: 02 Feb 2015 | Published: 02 Feb 2015
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Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER:How can an IT ticketing and time solution can benefit your clients and allow you to become part of their internal support team? Learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014
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Developing the Right Price for Your Services
sponsored by ConnectWise
WHITE PAPER:Consult the following white paper for 5 proven tips to maximize profit through properly assigning service prices. You'll learn how to build pricing strategies, prove worth, and much more.
Posted: 16 Dec 2014 | Published: 16 Dec 2014
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6 Ways to Nurture your Business During Growth Spurts
sponsored by ConnectWise
WHITE PAPER:Driving business growth is as much about working smart as it is about working hard. The following white paper examines many of the typical challenges that face businesses and offers 6 ways to nurture your business for success.
Posted: 15 Dec 2014 | Published: 15 Dec 2014
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How an As-A-Service Model Can Boost Your Business
sponsored by ConnectWise
WHITE PAPER:Access the following white paper to uncover the many challenges a business may face when transitioning to an as-a-service model. Gain insights on many of the problematic topics including, why change your business model, how to plan for the transition, costs to know, and much more.
Posted: 15 Dec 2014 | Published: 15 Dec 2014
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Top 6 Project Breakdowns (and How to Fix Them)
sponsored by ConnectWise
EBOOK:Check out the following e-book to uncover the top 6 reasons why projects fail and of course, what you can do to ensure that your next initiative succeeds with flying colors.
Posted: 31 Oct 2013 | Published: 30 Oct 2013
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Managed Service Provider Attributes Growth to Professional Services Automation
sponsored by ConnectWise
CASE STUDY:Growing a business in this economy is challenging. This white paper illustrates how one small company moved from a break-fix business model to a managed services offering and transformed their business.
Posted: 30 Oct 2013 | Published: 30 Oct 2013
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The Changing Landscape of Technology Services
sponsored by ConnectWise
EBOOK:The convergence of mobile, big data, and the cloud is setting the stage for a new way of working, collaborating and leveraging business information. Learn more about how you need to stay on top of all these changes in technology, partners that aren't on board may jeopardize future competitiveness.
Posted: 29 Oct 2013 | Published: 29 Oct 2013
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5 Technology Trends you Need to Follow
sponsored by ConnectWise
EBOOK:Check out this eBook to learn more about the important technology trends you need to stay on top of to ensure your business doesn't get left behind in today's fast-paced IT environment.
Posted: 25 Oct 2013 | Published: 25 Oct 2013
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Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
sponsored by ConnectWise
WHITE PAPER:This e-book and planning worksheet will walk you through the steps to creating a winning business plan and change the way you look at your business processes.
Posted: 19 Jul 2013 | Published: 19 Jul 2013
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Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER:The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013
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Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER:Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER:This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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