Workforce Planning

WHITE PAPER: Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.

Posted: 24 May 2013 | Published: 31 Mar 2013

CASE STUDY: Cellular One relied on inefficient technologies that required too much manual labor and resulted in sub-par customer interactions. In this case study, discover how they leveraged a single-platform strategy to drastically enhance their customer experience by combining workforce, quality and performance management capabilities with CRM technology.

Posted: 23 May 2013 | Published: 30 Apr 2013

WHITE PAPER: 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.

Posted: 23 May 2013 | Published: 31 Mar 2013

WEBCAST: This video case study details how the right technology partner allowed the media and entertainment organization Turner Broadcasting System, Inc. to centralize their talent, performance, and learning management activities and enable greater professional development and workforce engagement.

Posted: 22 May 2013 | Premiered: May 22, 2013

WEBCAST: In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more.

Posted: 22 May 2013 | Premiered: May 22, 2013

EGUIDE: In this expert e-guide, human resources (HR) leaders will learn how to more effectively apply HR analytics by improving the ways they find, interpret, and use data. Read on now to get started.

Posted: 22 May 2013 | Published: 22 May 2013

EGUIDE: This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.

Posted: 21 May 2013 | Published: 21 May 2013

CASE STUDY: This case study details how a cloud-based learning management system (LMS) allowed the building products distributor Allied Building Products to centralize its training offerings, increase safety compliance, improve talent readiness, and more.

Posted: 21 May 2013 | Published: 21 May 2013

WEBCAST: In this video, learn how the right performance management and learning management platform allowed Virgin Media – a leading, UK-based provider of broadband, TV, mobile phone and home phone services – to increase employee engagement, enable professional development, and more.

Posted: 21 May 2013 | Premiered: May 21, 2013

EGUIDE: This expert e-guide counts down five important technology trends that are molding the human resources (HR) space in 2013. Inside, learn how strategic organizations are using these innovations to drive business success.

Posted: 20 May 2013 | Published: 20 May 2013

RESEARCH CONTENT: This study from CompTia,  looks at technology and workforce recruitment trends across 10 countries.

Posted: 20 May 2013 | Published: 20 May 2013

CASE STUDY: This case study details how Prometheus Real Estate Group, Inc. was able to take the pain out of performance reviews by leveraging a cloud-based training and development platform – resulting in increased productivity, profitability, and more.

Posted: 20 May 2013 | Published: 20 May 2013

CASE STUDY: In this case study, learn how MetroPCS, a leading wireless communications provider, was able to improve talent readiness, productivity and profitability, and more by leveraging a reliable, cloud-based training and learning platform.

Posted: 20 May 2013 | Published: 20 May 2013

EGUIDE: In this expert e-guide, learn why the future of human capital management (HCM) may lie in the cloud, and find advice to help your organization overcome common cloud challenges and ensure a smooth transition.

Posted: 17 May 2013 | Published: 17 May 2013

CASE STUDY: In this case study, learn how the premier financial services membership group American Bankers Association (ABA) was able to empower its workforce, streamline learning and course delivery, cut costs, and more by using a single, integrated cloud platform.

Posted: 16 May 2013 | Published: 31 Dec 2012

CASE STUDY: This case study describes how the leading business services provider Kelly Services was able to save money, increase new hire retention and productivity, increase talent readiness, and more by implementing a cloud-based learning, performance, and talent management strategy.

Posted: 16 May 2013 | Published: 31 Dec 2012

CASE STUDY: This case study explains how Virgin Media, a leading provider of broadband, TV, mobile phone and home phone services in the UK, was able to realize significant workforce gains with a cloud-based learning and performance management system.

Posted: 15 May 2013 | Published: 31 Dec 2012

WHITE PAPER: This resource describes how social, mobile, cloud, and other popular consumer technologies are impacting today's workers, and explains how human resources (HR) leaders can harness the power of these technologies into learning, performance, and talent management strategies.

Posted: 15 May 2013 | Published: 15 May 2013

EGUIDE: This E-Guide from our experts at SearchSecurity.com teaches you the most effective ways to create BYOD policies and communicate those policies to your employees. Read on and learn how you can build BYOD awareness from the top down.

Posted: 14 May 2013 | Published: 14 May 2013

WHITE PAPER: In this resource, learn how an integrated approach to talent management can better support the needs of America's educators. Uncover the tools and opportunities available to empower educators by reading on now.

Posted: 13 May 2013 | Published: 31 Dec 2012

WHITE PAPER: In this concise one-page reference sheet, talent teams and business leaders will uncover five ways that they can re-imagine their recruitment approaches in order to become more strategic and successful.

Posted: 13 May 2013 | Published: 13 May 2013

WHITE PAPER: This resource counts down five ways that your organization can drive true talent results from an integrated talent management suite. Discover the role of integration in talent management, and learn how you can realize greater talent value, by reading on.

Posted: 13 May 2013 | Published: 13 May 2013

WHITE PAPER: This resource introduces a cloud-based talent management strategy that allows you to recruit, train, and manage employees all from a single platform. Learn how you can integrate and unify your talent management functions by reading on now.

Posted: 13 May 2013 | Published: 13 May 2013

WHITE PAPER: Is your talent management vendor selling a set of patched-together, acquired systems? Consult this resource to uncover the key questions you need to ask your vendor to find out.

Posted: 10 May 2013 | Published: 31 Dec 2011

WHITE PAPER: Consult this Magic Quadrant report from the experts at Gartner to gain insight into the talent management suite marketplace. Inside, find an overview of your talent management suite options, a comparison of vendor strengths and weaknesses, and more.

Posted: 10 May 2013 | Published: 14 Mar 2013