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Workforce Planning

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ALSO CALLED: Workforce Management, Workforce
DEFINITION: A comprehensive process that provides managers with a framework for making staffing decisions based on an organization's mission, strategic plan, budgetary resources, and a set of desired workforce competencies.
Workforce PlanningReports
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Workforce Management Solutions - A Buyers Guide
sponsored by Workforce Software
WHITE PAPER: In this paper, learn about how the demand for Workforce Management Solutions continues to grow as organizations increasingly turn their attention to the ability of their workforce management processes to support some of their most pressing operational and strategic challenges.
Posted: 23 Apr 2014 | Published: 22 Apr 2014

Workforce Software

US Airways Standardizes WFM Across All Contact Centers
sponsored by Aspect
CASE STUDY: After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume.
Posted: 10 Apr 2014 | Published: 30 Sep 2013

Aspect

Revolutionizing the WFO Industry with a Superior User Experience
sponsored by Aspect
WHITE PAPER: This informative white paper explains the negative effects of a poor workforce optimization (WFO) user experience, and provides a look at some of the trends impacting good user experience today. Also, discover a WFO application that leverages best practices of user experience to revolutionize the contact center agent's experience.
Posted: 10 Apr 2014 | Published: 31 Mar 2014

Aspect

Hilton Reservations Worldwide Achieves Efficient Staffing
sponsored by Aspect
CASE STUDY: Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers.
Posted: 09 Apr 2014 | Published: 30 Sep 2013

Aspect

The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs).
Posted: 08 Apr 2014 | Published: 31 Jul 2013

Calabrio, Inc.

Human capital management in the 21st century
sponsored by IBM
WHITE PAPER: Access the following white paper to explore how analytics can drastically improve the effectiveness of HR processes. Lean how by leveraging analytics, the HR department can take the guesswork out of distinguishing prospective candidates and ultimately driving greater business success.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

IBM

End User Services - Experience true collaboration & business agility
sponsored by Fujitsu
WHITE PAPER: This whitepaper will teach you more about assessing your workforce needs in order to make informed decisions about optimization plans.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Fujitsu

The mining supply chain suite
sponsored by Quintiq
WHITE PAPER: This resource introduces a mining supply chain suite designed to optimize your organization's planning capability while providing the operational visibility and efficiency you need.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Quintiq

Modern HR in the Cloud: Social Job Distribution
sponsored by Oracle Corporation
WHITE PAPER: In this brief, find best practices for automating your recruiting via social media channels so that you can access new audiences on Facebook and Twitter, and better understand the ways of the modern HR world.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Oracle Corporation

Optimize Your Workforce: Why Scheduling is the Key to Profitability
sponsored by Quintiq
WHITE PAPER: This resource explores how the right scheduling tool can give you the power to optimize your workforce and achieve increased revenue, employee satisfaction, and more.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Quintiq

How effective is your workforce planning and scheduling?
sponsored by Quintiq
WHITE PAPER: This informative resource lays out seven questions that you need to ask in order to achieve best practice workforce scheduling.
Posted: 28 Mar 2014 | Published: 28 Mar 2014

Quintiq

Modern Workforce Management: Impacting the Bottom Line
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In this white paper, better understand the importance of a well-crafted workforce management strategy that empowers HR leaders to optimally manage their human capital.
Posted: 28 Mar 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd

A Unified Approach to Human Capital Management
sponsored by Workday
WEBCAST: Keeping track of a global workforce isn't easy, especially if you're still dealing with multiple legacy HR systems. In this video, discover a unified approach to human capital management (HCM) that offers real-time insight into your workforce, all in a single system of record.
Posted: 28 Mar 2014 | Premiered: Jan 22, 2014

Workday

Learn How Organizations are Transforming HR with the Cloud
sponsored by Workday
WEBCAST: View the following webinar to learn how organizations are transforming HR with the cloud. Uncover how to enable better collaboration, handle a more complex workforce, improve visibility, and more. Also hear from leading companies and the strategies they use to make these transformations happen.
Posted: 26 Mar 2014 | Premiered: Mar 26, 2014

Workday

Infographics: The Four Fundamentals of Your Workforce
sponsored by Workday
RESOURCE: For many organizations, more than half of their operating costs are tied to the workforce, yet they don't even have complete data on their own employees. See the infographic to learn how Workday is redefining what it means to manage a global, mobile, and diverse workforce.
Posted: 25 Mar 2014 | Published: 25 Mar 2014

Workday

Driving Cultural Changeto Achieve Travel andExpense Compliance in aLarge Company
sponsored by Concur Technologies
WHITE PAPER: This brief article gives advice on ways to encourage travel and expense compliance in large organizations. This is done through finding a balance between people, policy and technology.
Posted: 25 Mar 2014 | Published: 31 Oct 2013

Concur Technologies

Research Report: Nexus of Forces
sponsored by Workday
ANALYST REPORT: Workday largely uses the nexus to good effect. However, CIOs and VPs of HR evaluating Workday for HCM shouldn't expect all elements of the nexus to be fully mature or leveraged. This document helps prospective customers be fully prepared in their evaluation of Workday's nexus capabilities.
Posted: 25 Mar 2014 | Published: 24 Mar 2014

Workday

A Whole New Approach to the HRMS Marketplace
sponsored by Workday
RESEARCH CONTENT: One of the most business-critical systems in any organization is the human resources management system. This research bulletin details use cases that illustrate what Workday's HR solution can truly do for organizations. Also inside, find a brief discussion of the factors an organization should consider in making a potential Workday decision.
Posted: 24 Mar 2014 | Published: 31 Dec 2011

Workday

Delivering Value
sponsored by Workday
WHITE PAPER: More often than not, HR struggles to deliver the right information or service to the right person at the right time. This brief explains why, and introduces a unified Human Capital Management (HCM) solution equipped to help you achieve your objectives.
Posted: 24 Mar 2014 | Published: 31 Dec 2012

Workday

A sample travel and expense policy template for large companies
sponsored by Concur Technologies
WHITE PAPER: This resource outlines 12 considerations for creating an effective travel and expense policy, and offers recommendations to help you move forward.
Posted: 21 Mar 2014 | Published: 31 Dec 2013

Concur Technologies

Workday VP Champions Mobile, Data-Driven Decisions for 2014
sponsored by Workday
EGUIDE: In this SearchFinancialApplications e-guide, our experts sit down with Leighanne Levensaler, Workday vice president of HCM products, as she explores the future of HCM and financials. Also inside, learn how one organization successfully made the leap from Excel to SaaS financial management.
Posted: 19 Mar 2014 | Published: 19 Mar 2014

Workday

People Are the New Bottom Line
sponsored by Workday
WEBCAST: When it comes down to it, the most important part of your business is your workforce. Watch this video today to better understand how people-oriented business is today, and the importance of implementing systems that support people as a core asset.
Posted: 18 Mar 2014 | Premiered: Sep 9, 2011

Workday

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
sponsored by Aspect
EGUIDE: In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

Why It's Time to Retire that Aging HR System and Embrace the Cloud!
sponsored by Workday
WEBCAST: View the following webinar to learn how you can improve virtually every aspect of HR by moving to the cloud. Uncover the steps to take as well as technology considerations to make your HR transformation as quick and seamless as possible
Posted: 26 Mar 2014 | Premiered: Mar 26, 2014

Workday

Workforce Management Applications: FAQ and Best Practices
sponsored by Genesys
EGUIDE: Workforce management (WFM) applications are among the most important productivity tools in contact centers. In this e-guide, learn how to incorporate WFM software into your broader HR landscape, and how to achieve maximum productivity with WFM.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Genesys
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