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Knowledge Management

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ALSO CALLED: Business Knowledge, KM
DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share  … 
Definition continues below.
Knowledge Management Reports
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Event Processing with Inference Rules
sponsored by TIBCO Software Inc.
WHITE PAPER: Event processing is imperative for organizations that want to achieve competitive advantage by providing better customer service, reducing costs, and improving visibility into business operations.This paper describes an approach to event processing with inference rules. Read on to learn more.
Posted: 19 Mar 2015 | Published: 17 Apr 2014

TIBCO Software Inc.

Automating the back office: How BPM can help improve productivity
sponsored by TIBCO Software Inc.
WHITE PAPER: This white paper describes how some major retail banks have accomplished significant productivity and quality improvements by using BPM to automate the back office.
Posted: 17 Mar 2015 | Published: 17 Mar 2015

TIBCO Software Inc.

Transmedia: Efficiently Merge Story, Technology & Marketing
sponsored by The Pulse Network
WHITE PAPER: This helpful white paper gives you some insight into successfully and efficiently engaging in the transmedia landscape.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

The Pulse Network

10 Steps to Successful Digital Asset Management
sponsored by The Pulse Network
WHITE PAPER: This white paper gives you ten steps for implmenting a successful DAM strategy.
Posted: 09 Mar 2015 | Published: 31 May 2012

The Pulse Network

Solve the Customer Service Gap: Expectations Versus Delivery
sponsored by Oracle Corporation
WHITE PAPER: Learn more about this disconnect between what organizations think they're delivering and what customers expect. Read now to get tips from modern communications providers on how to close this gap, and determine potential solutions for your organization.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Oracle Corporation

5 Tips for Orchestrating the New Digital Experience
sponsored by The Pulse Network
WHITE PAPER: This white paper gives you five essential tips on how to step up your digital media game to compete in the modern production environment.
Posted: 27 Feb 2015 | Published: 27 Feb 2015

The Pulse Network

Improve Your Business Performance with Advanced Analytics
sponsored by IBM
WHITE PAPER: Access this white paper to discover a predictive analytics software program that analyzes social media, survey research, and market research data to provide you with a detailed picture of customers. Read on to learn about the entire software portfolio.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

IBM

Using knowledge management to boost collaboration and decision making
sponsored by IPL
WHITE PAPER: The following white paper intends to provide insight into how to enable your organization to improve collaboration, cut costs, increase revenues, and make the best possible business decisions at all levels by strategically leveraging knowledge management.
Posted: 06 Feb 2015 | Published: 06 Feb 2015

IPL

Global defense contractor takes advantage of collective intelligence across the enterprise
sponsored by IBM
CASE STUDY: As the baby boomers begin to retire, many businesses face a loss of experience and insight -- especially the defense industry, which grew up alongside that generation. This case study illustrates how a global defense contractor implemented a collaboration tool with social business capabilities to avoid this situation.
Posted: 07 Aug 2014 | Published: 31 Jan 2014

IBM

The Future of HR: Build a Smarter Workforce
sponsored by IBM
VIDEO: Every business wants to make sure the right people are hired for the job and that new employees have easy access to all the information they need to succeed. In this webcast, learn how to build a smarter workforce with the help of social, mobile, and analytic technology.
Posted: 06 Aug 2014 | Premiered: 06 Aug 2014

IBM

How Social Learning Boosts Skills Development
sponsored by IBM
WHITE PAPER: In this white paper, discover how a social learning program can improve engagement, reduce attrition, and increase speed of knowledge. Explore the common problems that social learning can help solve, the core components of a social learning initiative, and recommended actions for implementation.
Posted: 04 Aug 2014 | Published: 31 Jul 2013

IBM

The Central Role of Content Management in Case Management
sponsored by IBM
WHITE PAPER: This paper explains how a clear content management strategy builds success in case management. Read on to learn how to deliver business outcomes that are as effective as possible, as efficiently as possible by integrating Case Management with a comprehensive Content Management approach.
Posted: 30 Jul 2014 | Published: 30 Apr 2014

IBM

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Limited

IBM Cognos Business Intelligence-Extreme Performance with IBM Cognos Dynamic Query
sponsored by IBM
WHITE PAPER: The following white paper outlines exactly what you can do to ensure that the data you are using is as actionable as you need it to be. Discover how dynamic query combined with BI can allow you to assume your position in the competitive realm.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

The IBM Cognos Platform: Meeting the Needs of Both Business Users and IT
sponsored by IBM
WHITE PAPER: The following white paper details how to meet the criteria in order to assume your position in the competitive market. Learn how to increase business efficiency, and make the most out of your data all while capitalizing on your existing infrastructure.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

5 Data Visualization Pitfalls (and How to Avoid Them)
sponsored by Qlik
WHITE PAPER: Access this featured white paper to learn why interacting with data in tandem with your thought process leads to insight. Gain an understanding of how one can view complex data in more dynamic ways, versus simple rows and columns.
Posted: 31 Mar 2015 | Published: 31 Dec 2013

Qlik

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Hewlett-Packard Limited

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

5 Steps to Offload Your Data Warehouse With Hadoop
sponsored by Syncsort
EBOOK: This guide offers expert advice to help you get started with offloading your EDW to Hadoop. Follow these 5 steps to overcome some of the biggest challenges & learn best practices for freeing up your EDW to do the work it was meant to do: provide the insights you need through high-performance analytics and fast user queries.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

Syncsort

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

Knowledge Management: 5 Steps to Getting It Right the First Time
sponsored by Oracle Corporation
WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Oracle Corporation

The 5 Essential Elements of a Modern Knowledge Base
sponsored by Bloomfire
WHITE PAPER: Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
Posted: 22 Nov 2013 | Published: 22 Nov 2013

Bloomfire
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KNOWLEDGE MANAGEMENT DEFINITION (continued): …  information have changed that; many enterprises now have some kind of knowledge management framework in place.Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, … 
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