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Knowledge Management

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ALSO CALLED: Business Knowledge, KM
DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share  … 
Definition continues below.
Knowledge Management Reports
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The Knowledge Base of the Future :Five Cutting-Edge Ideas You Can Implement Now
sponsored by Verint Systems
WHITE PAPER: Access this white paper to get 5 cutting edge ideas you can implement now to build a CRM-focused knowledge base.
Posted: 27 May 2015 | Published: 31 Dec 2014

Verint Systems

Information Maps: A Records Management Must
sponsored by Iron Mountain
WHITE PAPER: Whether you're in IT, records and information management, data security and privacy, data analytics, or other specific business units, read on to learn why visibility into where your information resides will enable various benefits.
Posted: 19 Apr 2015 | Published: 19 Apr 2015

Iron Mountain

5 Data Visualization Pitfalls (and How to Avoid Them)
sponsored by Qlik
WHITE PAPER: Access this featured white paper to learn why interacting with data in tandem with your thought process leads to insight. Gain an understanding of how one can view complex data in more dynamic ways, versus simple rows and columns.
Posted: 31 Mar 2015 | Published: 31 Dec 2013

Qlik

Financial Services: Modern Big Data Architectures
sponsored by Red Hat
WHITE PAPER: Know your customer (KYC) policies and practices that are part of the response to anti-money laundering (AML) are becoming critical in meeting requirements of the US Patriot Act. Read this technology overview to learn about a solution for KYC and AML compliance.
Posted: 09 Mar 2015 | Published: 31 Jan 2015

Red Hat

Solve the Customer Service Gap: Expectations Versus Delivery
sponsored by Oracle Corporation
WHITE PAPER: Learn more about this disconnect between what organizations think they're delivering and what customers expect. Read now to get tips from modern communications providers on how to close this gap, and determine potential solutions for your organization.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Oracle Corporation

Improve Your Business Performance with Advanced Analytics
sponsored by IBM
WHITE PAPER: Access this white paper to discover a predictive analytics software program that analyzes social media, survey research, and market research data to provide you with a detailed picture of customers. Read on to learn about the entire software portfolio.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

IBM

Global defense contractor takes advantage of collective intelligence across the enterprise
sponsored by IBM
CASE STUDY: As the baby boomers begin to retire, many businesses face a loss of experience and insight -- especially the defense industry, which grew up alongside that generation. This case study illustrates how a global defense contractor implemented a collaboration tool with social business capabilities to avoid this situation.
Posted: 07 Aug 2014 | Published: 31 Jan 2014

IBM

The Future of HR: Build a Smarter Workforce
sponsored by IBM
VIDEO: Every business wants to make sure the right people are hired for the job and that new employees have easy access to all the information they need to succeed. In this webcast, learn how to build a smarter workforce with the help of social, mobile, and analytic technology.
Posted: 06 Aug 2014 | Premiered: 06 Aug 2014

IBM

How Social Learning Boosts Skills Development
sponsored by IBM
WHITE PAPER: In this white paper, discover how a social learning program can improve engagement, reduce attrition, and increase speed of knowledge. Explore the common problems that social learning can help solve, the core components of a social learning initiative, and recommended actions for implementation.
Posted: 04 Aug 2014 | Published: 31 Jul 2013

IBM

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Limited

IBM Cognos Business Intelligence-Extreme Performance with IBM Cognos Dynamic Query
sponsored by IBM
WHITE PAPER: The following white paper outlines exactly what you can do to ensure that the data you are using is as actionable as you need it to be. Discover how dynamic query combined with BI can allow you to assume your position in the competitive realm.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

The IBM Cognos Platform: Meeting the Needs of Both Business Users and IT
sponsored by IBM
WHITE PAPER: The following white paper details how to meet the criteria in order to assume your position in the competitive market. Learn how to increase business efficiency, and make the most out of your data all while capitalizing on your existing infrastructure.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Hewlett-Packard Limited

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

5 Steps to Offload Your Data Warehouse With Hadoop
sponsored by Syncsort
EBOOK: This guide offers expert advice to help you get started with offloading your EDW to Hadoop. Follow these 5 steps to overcome some of the biggest challenges & learn best practices for freeing up your EDW to do the work it was meant to do: provide the insights you need through high-performance analytics and fast user queries.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

Syncsort

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

Knowledge Management: 5 Steps to Getting It Right the First Time
sponsored by Oracle Corporation
WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Oracle Corporation

The 5 Essential Elements of a Modern Knowledge Base
sponsored by Bloomfire
WHITE PAPER: Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
Posted: 22 Nov 2013 | Published: 22 Nov 2013

Bloomfire

Business Analytics Buying Criteria: The Three Maxims
sponsored by IBM
WHITE PAPER: The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

Building the Business Intelligence Competency Center
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more.
Posted: 08 Oct 2013 | Published: 31 May 2012

Hewlett-Packard Company

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo

Hunterdon Healthcare connects physician EMR systems inside and outside the hospital with Ensemble
sponsored by InterSystems Corporation
CASE STUDY: Learn how one organization was able to "close the information gap" among various healthcare providers and facilities, creating greater continuity of care for patients across 26 enterprise locations.
Posted: 10 Jun 2013 | Published: 10 Jun 2013

InterSystems Corporation
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KNOWLEDGE MANAGEMENT DEFINITION (continued): …  information have changed that; many enterprises now have some kind of knowledge management framework in place.Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, … 
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