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Knowledge Management

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ALSO CALLED: Business Knowledge, KM
DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share  … 
Definition continues below.
Knowledge ManagementReports
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Making a case for smarter case management: MWD analyst paper
sponsored by IBM
WHITE PAPER: In this informative guide, learn about how a case management platform can make your knowledge workers much more effective. Additionally, see how analytics, decision management and document management technologies can help you overcome challenges in the areas where case management capabilities fall short.
Posted: 24 Oct 2014 | Published: 30 Apr 2013

IBM

Aberdeen Report: How Advanced Case Management Helps Knowledge Workers
sponsored by IBM
WHITE PAPER: This Aberdeen Group report observes the role of advanced case management programs in helping organizations achieve their goals.
Posted: 24 Oct 2014 | Published: 31 Oct 2013

IBM

How Social Learning Boosts Skills Development
sponsored by IBM
WHITE PAPER: In this white paper, discover how a social learning program can improve engagement, reduce attrition, and increase speed of knowledge. Explore the common problems that social learning can help solve, the core components of a social learning initiative, and recommended actions for implementation.
Posted: 04 Aug 2014 | Published: 31 Jul 2013

IBM

The central role of Content Management in Case Management
sponsored by IBM
WHITE PAPER: This paper explains how a clear Content Management strategy builds success in Case Management. Read on to learn how to deliver business outcomes that are as effective as possible, as efficiently as possible by integrating Case Management with a comprehensive Content Management approach.
Posted: 30 Jul 2014 | Published: 30 Apr 2014

IBM

Testimonial: Cystic Fibrosis Trust
sponsored by CommVault
VIDEO: View the following webcast to reveal the solution Cystic Fibrosis Trust used to improve their information governance strategies that ultimately allowed them to decrease time to compliance, improve data insights, and more.
Posted: 07 Mar 2014 | Premiered: 07 Mar 2014

CommVault

Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Hewlett-Packard Limited

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Limited

Get a Handle in Your Intellectual Property (No Matter Where it's Been)
sponsored by Iron Mountain
WHITE PAPER: View this resource to learn how to resolve your questions about data backup and recovery.
Posted: 03 Sep 2013 | Published: 03 Sep 2013

Iron Mountain

Emerging Trends in Project Management
sponsored by Global Knowledge
WHITE PAPER: The technical aspects of managing projects notwithstanding, project managers are increasingly asked to lead the organization in transformative ways. Read on to uncover the top trends shaping the world of project management.
Posted: 17 Jun 2013 | Published: 17 Jun 2013

Global Knowledge

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

5 Steps to Offload Your Data Warehouse With Hadoop
sponsored by Syncsort
EBOOK: This guide offers expert advice to help you get started with offloading your EDW to Hadoop. Follow these 5 steps to overcome some of the biggest challenges & learn best practices for freeing up your EDW to do the work it was meant to do: provide the insights you need through high-performance analytics and fast user queries.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

Syncsort

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

Knowledge Management: 5 Steps to Getting It Right the First Time
sponsored by Oracle Corporation
WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Oracle Corporation

The 5 Essential Elements of a Modern Knowledge Base
sponsored by Bloomfire
WHITE PAPER: Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
Posted: 22 Nov 2013 | Published: 22 Nov 2013

Bloomfire

IBM Cognos Business Intelligence-Extreme Performance with IBM Cognos Dynamic Query
sponsored by IBM
WHITE PAPER: The following white paper outlines exactly what you can do to ensure that the data you are using is as actionable as you need it to be. Discover how dynamic query combined with BI can allow you to assume your position in the competitive realm.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

The IBM Cognos Platform: Meeting the Needs of Both Business Users and IT
sponsored by IBM
WHITE PAPER: The following white paper details how to meet the criteria in order to assume your position in the competitive market. Learn how to increase business efficiency, and make the most out of your data all while capitalizing on your existing infrastructure.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

Business Analytics Buying Criteria: The Three Maxims
sponsored by IBM
WHITE PAPER: The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

Building the Business Intelligence Competency Center
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more.
Posted: 08 Oct 2013 | Published: 31 May 2012

Hewlett-Packard Company

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo

Hunterdon Healthcare connects physician EMR systems inside and outside the hospital with Ensemble
sponsored by InterSystems Corporation
CASE STUDY: Learn how one organization was able to "close the information gap" among various healthcare providers and facilities, creating greater continuity of care for patients across 26 enterprise locations.
Posted: 10 Jun 2013 | Published: 10 Jun 2013

InterSystems Corporation

Brooklyn Health Information Exchange Enables Community-wide EHR Sharing
sponsored by InterSystems Corporation
WHITE PAPER: With its innovative EHR management system, one organization was able to drastically simplify the exchange of patient information across a diverse region of patients and providers.
Posted: 07 Jun 2013 | Published: 07 Jun 2013

InterSystems Corporation

Health Information Exchange of New York Delivers Connected Healthcare Throughout HIE Network
sponsored by InterSystems Corporation
WHITE PAPER: Learn how a new information exchange platform helped HIXNY provide fast, easy, standardized access to clinical data for members spanning across 17 counties.
Posted: 07 Jun 2013 | Published: 07 Jun 2013

InterSystems Corporation
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KNOWLEDGE MANAGEMENT DEFINITION (continued): …  information have changed that; many enterprises now have some kind of knowledge management framework in place.Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, … 
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