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CRM Analytics Software

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ALSO CALLED: Analytical CRM Software, Customer Analytics Software
DEFINITION: Software that analyzes data about an organization's customers and presents this data in such a way that better and quicker decisions can be made.
CRM Analytics Software Reports
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Case Study: Oldcastle Increases Sales & Product Data Visibility
sponsored by Tableau Software
CASE STUDY: Discover how Oldcastle's teams use Tableau's Salesforce data connector to get quick insight into product sales and margin trends. Learn how sales reps use the dashboards to drill down into their performance data and analyze customer buying behavior.
Posted: 22 Jun 2016 | Published: 22 Jun 2016

Tableau Software

Why Omnichannel Experience Delivery is a Full Contact Sport
sponsored by Genesys
EGUIDE: Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.
Posted: 21 Jun 2016 | Published: 07 Jun 2016

Genesys

Driving Sales with Mobile, Real-Time Analytics
sponsored by Tableau Software
TECHNICAL ARTICLE: In this blog post, learn how you can combine the mobile app for Salesforce with live analytics so you can get a visual read on your entire pipeline and prioritize calls accordingly. Plus, watch a quick demo to see this strategy in action.
Posted: 20 Jun 2016 | Published: 18 May 2015

Tableau Software

Setting up a solid payment foundation
sponsored by CyberSource
WHITE PAPER: Are you making it too hard for your customers to pay for items online? Enabling seamless payment processes can lead to customer retention, loyalty and spending. Discover key factors in payment success with the ability to offer multiple payment options on multiple devices.
Posted: 16 Jun 2016 | Published: 16 Jun 2016

CyberSource

10 Ways An Omnichannel Engagement Centre Helps You Deliver Next-Generation Customer Experience
sponsored by Genesys
WHITE PAPER: Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.
Posted: 10 Jun 2016 | Published: 10 Jun 2016

Genesys

Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by HPE and Intel®
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 03 Jun 2016 | Published: 03 Jun 2016

HPE and Intel®

Sales Intelligence: Efficiently Gain Insights into Customer Data
sponsored by IBM
EGUIDE: How can you encourage a data-driven sales team without wasting time sifting through volumes of irrelevant information? This expert e-guide discusses the sales intelligence strategies that several companies have implemented to efficiently gain actionable insights into customer data and drive sales.
Posted: 01 Jun 2016 | Published: 17 May 2016

IBM

Are Microsoft Customers Cooling on Cloud Concerns?
sponsored by TechData Corporation
EGUIDE: In this expert e-guide, consultant Dave Nelson explores why many Microsoft users are more readily adopting cloud services, especially in CRM software. Uncover why users' objections to the cloud are beginning to fade away.
Posted: 01 Jun 2016 | Published: 24 May 2016

TechData Corporation

Are New CRM Features Causing New Problems?
sponsored by TechData Corporation
EGUIDE: This exclusive e-guide examines how many CRM vendors are packing platforms with extra features that aren't necessarily tailored to customers' needs. Discover what Forrester Research analyst Kate Leggett said about this problem.
Posted: 01 Jun 2016 | Published: 26 May 2016

TechData Corporation

What You Can Expect in Microsoft Dynamics CRM 2016
sponsored by TechData Corporation
EGUIDE: As Microsoft updates its ever-growing Dynamics CRM portfolio in 3 important areas and integrates technologies from two recent acquisitions, what can you expect? In this exclusive e-guide, consultant Robert Peledie reveals the most important changes and updates you'll come across in Microsoft Dynamics CRM 2016.
Posted: 31 May 2016 | Published: 20 May 2016

TechData Corporation

Customer Analytics: Top 11 Vendors Compared
sponsored by IBM
RESOURCE: This Forrester resource weighs the top 11 customer analytics vendors against each other, revealing how each one measures up. Discover the strengths of each choice to determine which option is right for you.
Posted: 31 May 2016 | Published: 07 Mar 2016

IBM

Increasing Sales and Customer Loyalty with Merchandising Analytics
sponsored by IBM
WHITE PAPER: Learn how to extract actionable insight from massive volumes of social data and internal unstructured data in order to optimize merchandising.
Posted: 31 May 2016 | Published: 31 Jan 2016

IBM

Executive Report: Preferences of Today's Connected Consumers
sponsored by IBM
WHITE PAPER: With so many digital channels available for consumers to use, how can retailers provide seamless experiences across every touch point for each individual customer? This report reveals the expectations and preferences of today's hyper-connected customers. Explore crucial recommendations on how to enhance experiences with customer data.
Posted: 31 May 2016 | Published: 31 May 2015

IBM

Customer Analytics Enrich Customer Journey Design
sponsored by IBM
WHITE PAPER: It's challenging to transform massive amounts of diverse customer information into actionable insights. Uncover key insights from a survey conducted with over 1000 global executives about customer analytics. Discover how you can proactively guide marketers and sales reps to drive revenue, shorten time to value, and more.
Posted: 27 May 2016 | Published: 27 May 2016

IBM

Make the Sales Transformation to Engage with Customers Earlier
sponsored by Oracle Corporation UK Ltd
VIDEO: Digital disruption has changed how customers research, select, and buy products and services. Learn how aligning your selling behaviors with what customers expect can help you meet today's sales challenges.
Posted: 26 May 2016 | Premiered: 26 May 2016

Oracle Corporation UK Ltd

The Science Behind Sales Performance
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Examine how using detailed, real-time insight into sales performance can help you hit and exceed revenue targets in fiercely competitive markets. Learn how this analytical approach can help you get the right coverage for the right territories, align individual targets with top-level strategy, and more.
Posted: 18 May 2016 | Published: 18 May 2016

Oracle Corporation UK Ltd

Best Practices of Best-in-Class IT Organizations
sponsored by Pluralsight
WHITE PAPER: What sets best-in-class IT organizations apart from their competition? Aberdeen Group's report on top-performing IT organizations reveals best practices to help you limit downtime events, reduce recovery time, and optimize application availability.
Posted: 12 May 2016 | Published: 30 Nov 0002

Pluralsight

CRM: The Key to Making Customer Relationships Extend and Expend
sponsored by Infor
WHITE PAPER: Focusing on existing customers requires a shift to a customer-centric business model. Uncover ways to help your CRM expand its power to its full potential so you can build longer, more profitable customer relationships.
Posted: 12 May 2016 | Published: 12 May 2016

Infor

Can Your Commerce Data Talk to You Like a Trusted Business Advisor?
sponsored by IBM
WHITE PAPER: How can retailers efficiently manage diverse data sources and massive volumes of data? In this resource, explore how predictive analytics and cognitive technologies can help businesses create highly personalized customer interactions, boost ROI, and more.
Posted: 05 May 2016 | Published: 30 Nov 2015

IBM

The State of the Digital Business Transformation in Australia & NZ
sponsored by SAP
WHITE PAPER: Prepping your organization and infrastructure for the challenges of a digital conversion may seem like an obstacle, but the rewards are worth it. Discover details on five ways to get there by creating a long-term digital strategy.
Posted: 03 May 2016 | Published: 03 May 2016

SAP

Value Creation in a Digital Economy
sponsored by SAP
WHITE PAPER: In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.
Posted: 03 May 2016 | Published: 03 May 2016

SAP

Australian Digital Experience Report
sponsored by SAP
WHITE PAPER: This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.
Posted: 03 May 2016 | Published: 03 May 2016

SAP

Prosthetics Supplier Boosts Visibility into Sales Performance
sponsored by IBM
EGUIDE: This expert e-guide reveals how a prosthetics supplier provided their sales reps with up-to-the-minute updates on their quotas and goals, empowering them to boost their performance. Discover how you can improve visibility and react to trends as they happen.
Posted: 02 May 2016 | Published: 28 Apr 2016

IBM

3,000 Australian Consumers Reveal what they Learned from 7,000 Digital Experiences
sponsored by SAP
WHITE PAPER: A recent study found that Australian's mobile and social customers want a digital experience that is "cohesive, available, and respectful." Learn how to deliver an optimal digital experience when you ensure alignment across all channels and personalize the customer experience.
Posted: 02 May 2016 | Published: 02 May 2016

SAP

The Do's and Don'ts of Effective Sales Analytics
sponsored by QlikTech Australia Pty Ltd
WHITE PAPER: Effective sales analytics requires more than forecast reports from a CRM platform. Access this "Do's and Don'ts" guide to learn why analyzing additional data sources (from finance, marketing, etc.) can help you improve accuracy and insight into sales performance.
Posted: 22 Apr 2016 | Published: 22 Apr 2016

QlikTech Australia Pty Ltd
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