Integrating Mobile Device Management with UC Systems and Features
sponsored by TechTarget Security
EGUIDE:
This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.
Posted: 05 Jul 2012 | Published: 05 Jul 2012
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Managing Integrated Communications, Consumerization and Security: Best Practices
sponsored by TechTarget Security
EGUIDE:
This E-Guide explores the necessity of integrated communications and how they are changing the collaboration and productivity of many organizations. View now for best practices to tackling the challenges you are likely to face and to meeting the needs of integrated communications – for both your organization AND your end-users.
Posted: 13 Jun 2012 | Published: 13 Jun 2012
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Threat Management: Devising a new strategy to tackle today's cyberattacks
sponsored by TechTarget Security
ESSENTIAL GUIDE:
This Information Security Essential Guide on Threat Management explores the new strategies organizations are developing to tackle the threat of today’s growing malware threats and targeted attacks.
Posted: 31 May 2012 | Published: 31 May 2012
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Collaboration: RFP Technology Decisions Guide
sponsored by TechTarget Security
EGUIDE:
Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.
Posted: 11 May 2012 | Published: 11 May 2012
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Collaboration: Assessing the Business/Technology Issue
sponsored by TechTarget Security
EGUIDE:
In the first of SearchUnifiedCommunications.com’s three-part guide on selecting collaboration products, this document takes a look at the business and technology issues associated with them and provides expert guidance on the benefits you can reap by taking advantage of the various types of collaboration solutions.
Posted: 11 May 2012 | Published: 11 May 2012
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The Social Business: Advent of a new age
sponsored by IBM
WHITE PAPER:
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
Posted: 30 Jul 2012 | Published: 16 Feb 2011
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Live and On-Demand: Streaming Video with LifeSize UVC Video Center
sponsored by LifeSize
WHITE PAPER:
Learn why video streaming has become a key part of the communications strategy of today's organizations, and how this tool can help you increase connectivity, save budget dollars, and boost productivity.
Posted: 25 Jul 2012 | Published: 25 Jul 2012
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The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER:
Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012
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Gartner Magic Quadrant reveals fragmented social CRM market
sponsored by Infor CRM
EGUIDE:
This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM.
Posted: 07 Jul 2012 | Published: 08 Feb 2012
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Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER:
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Geoffrey Moore on Application Transformation –Part 2
sponsored by Hewlett Packard Enterprise
WEBCAST:
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.
Posted: 05 Jul 2012 | Premiered: Jul 5, 2012
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The Quest for Killer SIP Apps
sponsored by NACR
WEBCAST:
Learn the benefits SIP can bring to your organization – helping you provide a heterogeneous UC environment to your users, increase enterprise mobility, ensure the delivery of communications applications, and more!
Posted: 13 Jun 2012 | Premiered: May 31, 2012
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Bringing Order to the Chaos of “Bring Your Own Device”
sponsored by Enterasys
WHITE PAPER:
In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.
Posted: 01 Jun 2012 | Published: 30 Apr 2012
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Risk Management: Safeguarding Against a World of Threats
sponsored by HP Enterprise Security
EBOOK:
Access this expert e-book to discover all the different components that make up a comprehensive risk management policy. Uncover the importance of accurate risk management metrics, why governance, risk, and compliance are a unified framework, 4 components your risk management strategy may be missing, and more.
Posted: 17 May 2012 | Published: 01 May 2012
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
sponsored by DMG Consulting
WHITE PAPER:
This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: 16 May 2012 | Published: 01 Nov 2011
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ABBYY TextGrabber + Translator Mobile App
sponsored by ABBYY
VIDEO:
This video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.
Posted: 16 May 2012 | Premiered: 29 Sep 2011
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
sponsored by TechTarget Customer Experience
EZINE:
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: 16 May 2012 | Published: 16 May 2012
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Strategies for Managing Social Networking & Personal Web Use in the Workplace
sponsored by Total Defense
WHITE PAPER:
Access to Web content in the workplace such - as social networking, streaming media and more - has become an increasing issue. This resource explores the risks and challenges of personal Web use as well as presents a business case for enabling appropriate use. View now to uncover key strategies that will help you protect your business.
Posted: 14 May 2012 | Published: 14 May 2012
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The Application Usage and Risk Report
sponsored by Palo Alto Networks
WHITE PAPER:
This Application Usage and Risk Report from Palo Alto Networks provides a global review of enterprise application usage by summarizing network traffic assessments conducted in 1,636 organizations worldwide. View now to uncover key findings so that you can build effective strategies to mitigate the risks inherent in certain application.
Posted: 16 Apr 2012 | Published: 01 Dec 2011
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Solution Note: Enabling the Secure Use of Facebook
sponsored by Palo Alto Networks
WHITE PAPER:
With millions of users, Facebook offers significant opportunities for organizations to conduct research, execute targeted marketing, increase awareness and more. But enabling the use of Facebook introduces a number of security risks. In this paper, uncover how to reap the benefits of social networking while doing it in a safe and secure manner.
Posted: 13 Apr 2012 | Published: 13 Apr 2012
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Social channels changing contact center certification
sponsored by Salesforce.com
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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8 contact center best practices
sponsored by Salesforce.com
EGUIDE:
Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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A more social contact center
sponsored by Salesforce.com
EGUIDE:
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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The future of mobile CRM
sponsored by SugarCRM
EGUIDE:
In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER:
This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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