Customer Data Management Software

CASE STUDY: annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.

Posted: 11 Nov 2009 | Published: 11 Nov 2009

WHITE PAPER: This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.

Posted: 09 Nov 2009 | Published: 09 Nov 2009

WHITE PAPER: The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.

Posted: 28 Oct 2009 | Published: 28 Oct 2009

CASE STUDY: In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.

Posted: 19 Oct 2009 | Published: 19 Oct 2009

ANALYST REPORT: This whitepaper, written by Hurwitz and Associates, talks about moving from Business Intelligence to Business Optimization and the road to increased business benefits.

Posted: 05 Oct 2009 | Published: 05 Oct 2009

WHITE PAPER: This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

CASE STUDY: Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WEBCAST: Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

WEBCAST: This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

WEBCAST: Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

CASE STUDY: The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WEBCAST: Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.

Posted: 04 May 2009 | Premiered: 04 May 2009

WEBCAST: Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

Posted: 04 May 2009 | Premiered: 04 May 2009

WEBCAST: Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

Posted: 04 May 2009 | Premiered: 04 May 2009

WEBCAST: Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>

Posted: 04 May 2009 | Premiered: 04 May 2009

WEBCAST: This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Posted: 04 May 2009 | Premiered: 04 May 2009

CASE STUDY: Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Posted: 04 May 2009 | Published: 04 May 2009

CASE STUDY: To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

Posted: 04 May 2009 | Published: 04 May 2009

WEBCAST: Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.

Posted: 04 May 2009 | Premiered: 04 May 2009

PODCAST: Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

Posted: 04 Mar 2009 | Premiered: 04 Mar 2009

WHITE PAPER: The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

WHITE PAPER: Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

Posted: 26 Sep 2007 | Published: 26 Sep 2007

WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Posted: 26 Sep 2007 | Published: 26 Sep 2007