Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?
sponsored by Aspect
WHITE PAPER:
Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.
Posted: 23 May 2013 | Published: 23 May 2013
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Architecting A Compelling and Engaging Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER:
Creating meaningful relationships with your customers is one of the keys to success. Before the widespread adoption of digital communication, the resources and tools were often limited to sustain and improve these relationships. Consult this white paper to learn more about how digital communication creates new opportunities for businesses.
Posted: 21 May 2013 | Published: 21 May 2013
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BYOA: The New Reality for the Mobile Workforce
sponsored by LogMeIn, Inc.
WHITE PAPER:
Learn about the rising BYOA movement – bring your own applications – and how to ensure safe, secure, efficient access to business apps from mobile devices.
Posted: 15 May 2013 | Published: 15 May 2013
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Building the Empowered Enterprise A roadmap for leveraging technology to enable greatness in your employees
sponsored by Cornerstone OnDemand
WHITE PAPER:
This resource describes how social, mobile, cloud, and other popular consumer technologies are impacting today's workers, and explains how human resources (HR) leaders can harness the power of these technologies into learning, performance, and talent management strategies.
Posted: 15 May 2013 | Published: 15 May 2013
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Business Analytics in the cloud: Driving business innovation through cloud computing and analytics solutions
sponsored by IBM
WHITE PAPER:
It's no secret that businesses who build strong analytically oriented teams can set themselves apart from the crowd. Consult this white paper to learn more about how analytical are changing the game of corporate sales and supply chain operations. Find out how your business can balance quantifiable benefits against risks to make the right decisions.
Posted: 14 May 2013 | Published: 14 May 2013
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Five Ways To Re-Imagine Recruiting
sponsored by Cornerstone OnDemand
WHITE PAPER:
In this concise one-page reference sheet, talent teams and business leaders will uncover five ways that they can re-imagine their recruitment approaches in order to become more strategic and successful.
Posted: 13 May 2013 | Published: 13 May 2013
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Cornerstone Recruiting Cloud
sponsored by Cornerstone OnDemand
WHITE PAPER:
In this guide, learn how social sourcing, employee referrals, and other new talent acquisition strategies set the stage for smarter recruiting, and find out how you can implement these techniques in your organization in order to drive business success.
Posted: 10 May 2013 | Published: 10 May 2013
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Social analytics: Finding opportunity in chaos
sponsored by IBM
WHITE PAPER:
Today, all organisations are engaged in social media. Enterprises can no longer escape the need to monitor and analyse social media outlets such as Facebook, Twitter and other news outlets. Enterprise need to adjust to this change quickly or they risk falling behind.
Posted: 08 May 2013 | Published: 08 May 2013
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Customer Engagement in a Mobile World
sponsored by Message Systems
WHITE PAPER:
This comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile.
Posted: 06 May 2013 | Published: 31 Dec 2012
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Infor Epiphany Social Commerce Solutions
sponsored by Infor
WHITE PAPER:
This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships. Learn how this technology can help you achieve five main components of a successful CRM initiative.
Posted: 01 May 2013 | Published: 31 Dec 2012
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CRM and Social Media
sponsored by Infor
WHITE PAPER:
Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.
Posted: 01 May 2013 | Published: 31 Dec 2012
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Infor Epiphany Brochure
sponsored by Infor
WHITE PAPER:
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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CRM and social media - How a blended approach means good business in the hospitality industry
sponsored by Infor
WHITE PAPER:
This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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CyberAgent translates blog user insights into a more engaging experience
sponsored by IBM
WHITE PAPER:
View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior.
Posted: 29 Apr 2013 | Published: 29 Apr 2013
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BYOA: 44 % of Collaboration Apps are Employee Introduced
sponsored by LogMeIn, Inc.
WHITE PAPER:
This brief yet fact-filled resource outlines the results of a survey with 1,200 SMBs which explores how employee-introduced applications will affect your workplace.
Posted: 26 Apr 2013 | Published: 26 Apr 2013
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The Essential Guide to Developing a Social Recruiting Strategy: Bigger. Better. Hired. Part 1
sponsored by Jobvite
WHITE PAPER:
In this comprehensive, three-part guide, business leaders will learn all they need to know to develop an effective social recruitment strategy of their own in order to find more qualified, quality talent and drive business success.
Posted: 25 Apr 2013 | Published: 25 Apr 2013
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Oracle Mobile and Social Service: The Next Step in IAM
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
As cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.
Posted: 24 Apr 2013 | Published: 30 Nov 2012
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Trends in Enterprise Mobility
sponsored by ComputerWeekly.com
WHITE PAPER:
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working.
Posted: 22 Apr 2013 | Published: 22 Apr 2013
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Advanced Identity Tracking for Social Networking Sites
sponsored by Hewlett-Packard Company
WHITE PAPER:
This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!
Posted: 22 Apr 2013 | Published: 31 May 2012
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Advancing Your Digital Marketing Strategy with Webtrends Analytics
sponsored by WebTrends
WHITE PAPER:
In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics.
Posted: 18 Apr 2013 | Published: 18 Apr 2013
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Using Analytics to Measure Your Intranet
sponsored by WebTrends
WHITE PAPER:
Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.
Posted: 16 Apr 2013 | Published: 16 Apr 2013
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Facebook’s Best Kept Secret: Building Conversions and Revenue with Ads for Fans
sponsored by WebTrends
WHITE PAPER:
With over 800 million Facebook users to potentially see your message, you need to capitalize on the marketing opportunity that Facebook ads presents. Read this white paper to better understand targeted ads for fans, and for advice on creating a strategy for successfully driving traffic, tracking campaign activity, and increasing conversions.
Posted: 12 Apr 2013 | Published: 12 Apr 2013
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Information Optimization Transformation Experience Workshop
sponsored by Hewlett-Packard Company
WHITE PAPER:
Many organizations continue to struggle with basic BI competencies, such as information quality, data integration, governance, and accessibility. Read on to learn how you can benefit from an online Big Data workshop where your business and IT leaders can collaborate on the latest strategies and trends about strategic information management.
Posted: 12 Apr 2013 | Published: 12 Apr 2013
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Advanced Identity Tracking for Social Networking Sites
sponsored by Hewlett-Packard Company
WHITE PAPER:
This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!
Posted: 11 Apr 2013 | Published: 31 May 2012
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Beyond Business as Usual: The Mega Shift Toward Social Communications
sponsored by IBM
WHITE PAPER:
Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide.
Posted: 09 Apr 2013 | Published: 02 Oct 2012
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