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Feb 9, 2012
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| All resources sponsored by: |
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SearchCRM |
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| 2 Matches |
Customer Experience Exchange E-Zine Issue 2
| sponsored by SearchCRM
EZINE:This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. Posted: 31 Jan 2012 | Published: 31 Jan 2012
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BPM 101: What Is Business Performance Management and What Are the Benefits?
| sponsored by SearchCRM
WEBCAST:
This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: 20 Nov 2005 | Premiered: May 4, 2005
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2 Matches | |
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