All resources sponsored by:

SearchCRM

1 - 25 of 36 Matches
Old-Hat Technologies Put a Cap on Customer Care
sponsored by SearchCRM
EBOOK:Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many.
Posted: 19 Aug 2014 | Published: 19 Aug 2014
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TOPICS:  CRM | CRM Analytics

The Makings of a Modern Contact Center
sponsored by SearchCRM
EBOOK:Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today.
Posted: 23 Jul 2014 | Published: 23 Jul 2014
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Strategies for Integrating CRM and Cloud ERP
sponsored by SearchCRM
EBOOK:In this e-guide, Maxcer and other industry experts examine how companies can prepare for cloud integration, and provide a useful step-by-step guide on how to integrate ERP.
Posted: 06 Jun 2014 | Published: 06 Jun 2014
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The Mixed Blessings of Contact Center Automation
sponsored by SearchCRM
EBOOK:Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.
Posted: 28 May 2014 | Published: 28 May 2014
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To Pump up Data Volume, Connect Customer Channels
sponsored by SearchCRM
EGUIDE:In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.
Posted: 10 Dec 2013 | Published: 10 Dec 2013
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Managing the Customer Experience
sponsored by SearchCRM
VIRTUAL ENVIRONMENT:This classroom examines tips for using social media to improve the customer experience, how e-commerce and content management systems contribute to a positive customer experience, advice on formulating an effective CEM strategy and CEM and social media analytics technology.
Posted: 02 Oct 2013 | Premiered: 02 Oct 2013
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CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions
sponsored by SearchCRM
EGUIDE:CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.
Posted: 17 Sep 2013 | Published: 17 Sep 2013
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Growing Revenue with Smart Marketing
sponsored by SearchCRM
EGUIDE:In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.
Posted: 19 Aug 2013 | Published: 19 Aug 2013
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Migrating Data for a CRM Technology Upgrade
sponsored by SearchCRM
EBOOK:In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade.
Posted: 15 Jul 2013 | Published: 15 Jul 2013
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CRM Analytics: Making the Most of Salesforce data to increase sales efficiency
sponsored by SearchCRM
WHITE PAPER:View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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Integrating multiple channels to build a single view of the customer
sponsored by SearchCRM
EGUIDE:CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.
Posted: 21 Feb 2013 | Published: 21 Feb 2013
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The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER:There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013
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New CRM Technologies bring sales success to businesses
sponsored by SearchCRM
EGUIDE:In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.
Posted: 26 Nov 2012 | Published: 26 Nov 2012
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Customer Experience Exchange, Issue 7
sponsored by SearchCRM
EZINE:This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
Posted: 13 Nov 2012 | Published: 13 Nov 2012
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Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM
sponsored by SearchCRM
EGUIDE:Mapping out a customer experience management (CEM) transformation isn't a quick or inexpensive undertaking, but it can offer significant rewards if you are able to sift through all the options within the marketplace.  Check out this E-Guide to get tips on planning and allocating resources for CEM and comparing the latest options.
Posted: 05 Oct 2012 | Published: 05 Oct 2012
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3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK:Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014
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Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK:With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach.
Posted: 17 Apr 2014 | Published: 22 Apr 2014
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Rethink Customer Service for a Multichannel World
sponsored by SearchCRM
EBOOK:In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication.
Posted: 27 Feb 2014 | Published: 27 Feb 2014
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Harnessing Social Media to Boost the Bottom Line
sponsored by SearchCRM
EBOOK:Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.
Posted: 29 Aug 2013 | Published: 29 Aug 2013
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Forging a CEM Strategy
sponsored by SearchCRM
EGUIDE:Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy.
Posted: 28 Aug 2013 | Published: 28 Aug 2013
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How to Fine-Tune your Contact Center
sponsored by SearchCRM
EGUIDE:With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
Posted: 07 Aug 2013 | Published: 07 Aug 2013
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Staying connected: Don't let faulty mobile applications lose customers
sponsored by SearchCRM
EBOOK:Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
Posted: 20 May 2013 | Published: 20 May 2013
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Mobile apps reach the busy customer
sponsored by SearchCRM
EZINE:In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.
Posted: 19 Mar 2013 | Published: 19 Mar 2013
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Using Social Media to Win Over Customers
sponsored by SearchCRM
EBOOK:While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
Posted: 12 Mar 2013 | Published: 12 Mar 2013
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3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER:Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013
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1 - 25 of 36 Matches
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