All resources sponsored by:

SearchCRM

1 - 25 of 65 Matches
E-book Title: The Multichannel MandateChapter 2 Title: Make Mobile, Social Channels Work
sponsored by SearchCRM
EBOOK:Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
Posted: 28 May 2015 | Published: 28 May 2015
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TOPICS:  CRM | Mobile CRM | Web 2.0

Seeking the Elusive 360-Degree View
sponsored by SearchCRM
EBOOK:Even with the best CRM platforms, many companies have a long way to go before they offer a true 360-degree view of the customer.
Posted: 31 Mar 2015 | Published: 31 Mar 2015
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Shine a Light, Gain Customer Insight
sponsored by SearchCRM
EBOOK:Companies are using marketing automation systems and beacon technologies to gain more information about their customers.
Posted: 12 Feb 2015 | Published: 12 Feb 2015
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TOPICS:  CRM | Marketing

Want That Tailored Look? It Takes Technology, Vision
sponsored by SearchCRM
EBOOK:Companies are taking advantage of personalized data to tailor and improve the customer experience -- but the best strategy still includes human insight.
Posted: 03 Dec 2014 | Published: 03 Dec 2014
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A New Measure of Sales Success
sponsored by SearchCRM
EBOOK:This expert guide divulges essential information on how to use the newest sales tools for customer prospect generation; bolster sales forecasting with data modeling; use location-based apps; and more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014
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Putting Customers on the Map With Geolocation Apps
sponsored by SearchCRM
EBOOK:Geolocation mobile apps are giving companies new insights about customers: where they are at any given time. But this ability spooks many.
Posted: 12 Nov 2014 | Published: 12 Nov 2014
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TOPICS:  CRM

The Makings of a Modern Contact Center
sponsored by SearchCRM
EBOOK:Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. Inside, explore the key differences between a hosted and an on-premises contact center.
Posted: 23 Jul 2014 | Published: 23 Jul 2014
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3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK:Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014
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Five customer experience management lessons learned from ‘Breaking Bad’
sponsored by SearchCRM
EGUIDE:Access this expert e-guide to learn more about customer experience management through the experiences of fictional character Walter White from the popular television series "Breaking Bad." Read on to learn how Kimberly Samuelson of Laserfiche, draws parallels between marketing strategies and the illegal drug business.
Posted: 25 Nov 2013 | Published: 25 Nov 2013
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Social media listening pulls direct opinion, focus groups get personal
sponsored by SearchCRM
EGUIDE:This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM).
Posted: 22 Nov 2013 | Published: 22 Nov 2013
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Small businesses compete in e-commerce with same day shipping
sponsored by SearchCRM
EGUIDE:Access this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience.
Posted: 22 Nov 2013 | Published: 22 Nov 2013
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From Disney to dishwashers: Digital CRM to change customer experience
sponsored by SearchCRM
EGUIDE:Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
Posted: 22 Nov 2013 | Published: 22 Nov 2013
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Best Practices in Customer Experience Management
sponsored by SearchCRM
EGUIDE:This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 19 Nov 2013 | Published: 19 Nov 2013
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Engaging Customers: New Lessons around Customer Behavior
sponsored by SearchCRM
EGUIDE:This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.
Posted: 19 Nov 2013 | Published: 19 Nov 2013
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Guide to Customer Experience Management Best Practices, Technologies Reader
sponsored by SearchCRM
EGUIDE:This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and keep up with their consumers.
Posted: 18 Oct 2013 | Published: 18 Oct 2013
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Managing the Customer Experience
sponsored by SearchCRM
VIRTUAL ENVIRONMENT:This classroom examines tips for using social media to improve the customer experience, how e-commerce and content management systems contribute to a positive customer experience, advice on formulating an effective CEM strategy and CEM and social media analytics technology.
Posted: 02 Oct 2013 | Premiered: 02 Oct 2013
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Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE:In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013
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The Multichannel Mandate: Ready, Set, Automate
sponsored by SearchCRM
EBOOK:Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Posted: 20 Mar 2015 | Published: 20 Mar 2015
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Putting Customers on the Map With Geolocation Apps
sponsored by SearchCRM
EBOOK:Geolocation mobile apps are giving companies new insights about customers: where they are at any given time. But this ability spooks many.
Posted: 02 Sep 2014 | Published: 02 Sep 2014
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TOPICS:  CRM

Old-Hat Technologies Put a Cap on Customer Care
sponsored by SearchCRM
EBOOK:Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
Posted: 19 Aug 2014 | Published: 19 Aug 2014
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Strategies for Integrating CRM and Cloud ERP
sponsored by SearchCRM
EBOOK:In this e-guide, Maxcer and other industry experts examine how companies can prepare for cloud integration, and provide a useful step-by-step guide on how to integrate ERP.
Posted: 06 Jun 2014 | Published: 06 Jun 2014
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The Mixed Blessings of Contact Center Automation
sponsored by SearchCRM
EBOOK:Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.
Posted: 28 May 2014 | Published: 28 May 2014
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Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK:With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach.
Posted: 17 Apr 2014 | Published: 22 Apr 2014
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Rethinking Customer Service for a Multichannel World
sponsored by SearchCRM
EBOOK:Learn how you can determine which communication channels to harness to effectively and easily reach customers. Read on to take a look at new methods of multichannel marketing -- mobile apps, interactive sites, augmented reality –which can help readers pinpoint the first steps to a successful multichannel communication strategy.
Posted: 27 Feb 2014 | Published: 27 Feb 2014
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To Pump up Data Volume, Connect Customer Channels
sponsored by SearchCRM
EBOOK:In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.
Posted: 10 Dec 2013 | Published: 10 Dec 2013
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