All resources sponsored by:

SearchCRM

1 - 25 of 77 Matches
CRM Analytics: How to Make the Most of Customer Data
sponsored by SearchCRM
EBOOK:This expert e-book delves into the power behind CRM analytics in helping you to make the most of your customer data. You'll also uncover why companies shy away from analyzing social media data, as well as how companies can make the most of the stacks of tweets and Facebook postings.
Posted: 22 Jan 2016 | Published: 22 Jan 2016
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Stay Connected With Customers, Wherever They Roam
sponsored by SearchCRM
EBOOK:In this expert e-book, consultant Steve Robins explains how mobile location-based services work, the benefits of using them and the potential risks. You'll also discover how retailer Nordstrom has adopted sensor-based beacon technology to better assist in-store customers.
Posted: 21 Jan 2016 | Published: 21 Jan 2016
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The Struggle to Make Multichannel Singular
sponsored by SearchCRM
EBOOK:This expert e-book explores the steps specialty outdoor retailer Rock/Creek Outfitters took to integrate customer data from various data silos. You'll also learn how public media station WGBH shifted company culture in order to effectively bridge data silos to benefit the customer.
Posted: 19 Jan 2016 | Published: 19 Jan 2016
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A New Measure of Sales Success
sponsored by SearchCRM
EBOOK:This expert guide divulges essential information on how to use the newest sales tools for customer prospect generation; bolster sales forecasting with data modeling; use location-based apps; and more.
Posted: 17 Dec 2015 | Published: 10 Dec 2015
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Identify Must-Haves to Land the Best CRM Tool
sponsored by SearchCRM
EBOOK:This exclusive buyer's guide details the essentials for acquiring the best CRM tool. Download now to explore features and other areas to consider in a CRM tool that will help with your purchasing decisions and how the future of your organization could impact these decisions.
Posted: 07 Dec 2015 | Published: 07 Dec 2015
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TOPICS:  CRM | Marketing

Old-Hat Technologies Put a Cap on Customer Care
sponsored by SearchCRM
EBOOK:Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
Posted: 24 Nov 2015 | Published: 24 Nov 2015
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The Struggle to Make Multichannel Singular
sponsored by SearchCRM
EBOOK:To many retailers, a multichannel strategy is a dream, but one high-growth company revealed its plan to bring together disparate data for improved service and sales. Read their story now.
Posted: 07 Oct 2015 | Published: 07 Oct 2015
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TOPICS:  CRM

Stay Connected With Customers, Wherever They Roam
sponsored by SearchCRM
EBOOK:In this expert e-book, consultant Steve Robins explains how mobile location-based services work, the benefits of using them and the potential risks. You'll also discover how retailer Nordstrom has adopted sensor-based beacon technology to better assist in-store customers.
Posted: 06 Oct 2015 | Published: 06 Oct 2015
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Stay Connected With Customers, Wherever They Roam
sponsored by SearchCRM
EBOOK:In this handbook, consultant Steve Robins explains how mobile location-based services work, the benefits of using them, and the potential risks. Then, executive editor Lauren Horwitz writes about how retailer Nordstrom has adopted beacon technology to better assist in-store customers.
Posted: 04 Sep 2015 | Published: 04 Sep 2015
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4 Ways to Improve Your Mobile and Social CRM
sponsored by SearchCRM
EBOOK:This expert e-book outlines the leading challenges in delivering great customer experiences via mobile and social channels. Discover how to achieve your mobile and social CRM goals with a four-point business strategy.
Posted: 28 May 2015 | Published: 28 May 2015
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A New Measure of Sales Success
sponsored by SearchCRM
EBOOK:This expert guide divulges essential information on how to use the newest sales tools for customer prospect generation; bolster sales forecasting with data modeling; use location-based apps; and more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014
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Putting Customers on the Map With Geolocation Apps
sponsored by SearchCRM
EBOOK:This e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.
Posted: 12 Nov 2014 | Published: 12 Nov 2014
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Putting Customers on the Map With Geolocation Apps
sponsored by SearchCRM
EBOOK:Geolocation mobile apps are giving companies new insights about customers: where they are at any given time. But this ability spooks many.
Posted: 02 Sep 2014 | Published: 02 Sep 2014
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TOPICS:  CRM

Strategies for Integrating CRM and Cloud ERP
sponsored by SearchCRM
EBOOK:In this e-guide, Maxcer and other industry experts examine how companies can prepare for cloud integration, and provide a useful step-by-step guide on how to integrate ERP.
Posted: 06 Jun 2014 | Published: 06 Jun 2014
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The Multichannel Mandate Chapter 2 Title: Make Mobile, Social Channels Work
sponsored by SearchCRM
EBOOK:Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
Posted: 28 Oct 2015 | Published: 28 Oct 2015
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TOPICS:  CRM | Mobile CRM | Web 2.0

Companies Mine Personal Info to Tailor the Customer Experience
sponsored by SearchCRM
EBOOK:Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.
Posted: 15 Sep 2015 | Published: 15 Sep 2015
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The Multichannel Mandate: Ready, Set, Automate
sponsored by SearchCRM
EBOOK:Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Posted: 04 Sep 2015 | Published: 04 Sep 2015
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Seeking the Elusive 360-Degree View of Customer Experience
sponsored by SearchCRM
EBOOK:Discover how your organization can unlock old siloed customer data to deliver the experiences your customers crave from a single unified CRM platform. Hear from experts Ashley Smith, Banafsheh Ghassemi, and Danny Estrada in this essential guide to learn about unified CRM platforms.
Posted: 31 Mar 2015 | Published: 31 Mar 2015
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The Multichannel Mandate: Ready, Set, Automate
sponsored by SearchCRM
EBOOK:Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Posted: 20 Mar 2015 | Published: 20 Mar 2015
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How Companies Know Which Customers Will Buy—And Who Will Buy More
sponsored by SearchCRM
EBOOK:This expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.
Posted: 12 Feb 2015 | Published: 12 Feb 2015
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Companies Mine Personal Info to Tailor the Customer Experience
sponsored by SearchCRM
EBOOK:Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.
Posted: 03 Dec 2014 | Published: 03 Dec 2014
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Old-Hat Technologies Put a Cap on Customer Care
sponsored by SearchCRM
EBOOK:Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
Posted: 19 Aug 2014 | Published: 19 Aug 2014
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The Makings of a Modern Contact Center
sponsored by SearchCRM
EBOOK:Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. Inside, explore the key differences between a hosted and an on-premises contact center.
Posted: 23 Jul 2014 | Published: 23 Jul 2014
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The Mixed Blessings of Contact Center Automation
sponsored by SearchCRM
EBOOK:Automation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.
Posted: 28 May 2014 | Published: 28 May 2014
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3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK:Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014
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