Prevent Downtime with Proactive Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER:
Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
Posted: 09 May 2012 | Published: 09 May 2012
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How to Leverage the Always-On, Cost-Effective Benefits of an External Support Provider
sponsored by Hewlett-Packard Company
WHITE PAPER:
IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.
Posted: 01 May 2012 | Published: 01 May 2012
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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER:
This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach
sponsored by NACR
WEBCAST:
Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: 14 Feb 2012 | Premiered: 14 Feb 2012
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UCB Gains Efficiencies and Realizes Lower TCO with CallCopy Call Recording
sponsored by NACR
CASE STUDY:
Uncover why a implementing a CallCopy recording solution that is easy to use, search, update, support and maintain can offer a lower TCO than other solutions, as well as fulfilling all your call recording needs.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
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10 Ways to Simplify Email Delivery for Developers
sponsored by SendGrid
WHITE PAPER:
Find out how to prevent ISPs from confusing your legitimate messages with spam and ensure that your emails are promply delivered. Review the top ten reasons you need an email delivery service to guarantee the success of your email program.
Posted: 02 Jan 2012 | Published: 02 Jan 2012
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Developers' Guide to Email Deliverability
sponsored by SendGrid
WHITE PAPER:
Email deliverability could be affecting your business and reputation today. How do you make sure your company's emails are actually getting to your client's inboxes? Discover best practices for avoiding the spam box and inadvertent bounces.
Posted: 02 Jan 2012 | Published: 02 Jan 2012
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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