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Customer Support Software Reports
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How To Choose A Scalable Quote & Proposal Sales Tool
sponsored by TechData - Connectwise
WHITE PAPER: In the quote and proposal automation space, there are several options to choose from. And each tool is a little bit different, which begs the question: How can I be sure to choose a scalable tool that will empower your sales team to win more deals? Learn 7 reasons why many companies chose ConnectWise Sell to help them sell easier.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

TechData - Connectwise

Lead with Customer Experience, and Efficiency Will Follow
sponsored by OpenText
WHITE PAPER: With advancements in technology and evolving customer needs, customer service is no longer an exercise in addressing existing issues. In this study, learn how to set the right objectives for customer service executives to determine their areas of focus.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

OpenText

Contextual Marketing: Stop Neglecting your Audience
sponsored by Tealium
WHITE PAPER: With the right technology, today's marketers can understand, segment, and engage their audiences better. Access this white paper and learn how you can grow leads, increase conversions, and decrease future churn.
Posted: 20 Mar 2017 | Published: 20 Mar 2017

Tealium

Analyst Report For Contact Center Infrastructure
sponsored by Genesys
RESEARCH CONTENT: Contact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities. Inside this bias-free analyst report, discover what contact center decision makers should evaluate when considering different technology from various vendors.
Posted: 16 Mar 2017 | Published: 19 May 2016

Genesys

Winning Over Your Customers with Video Support
sponsored by LogMeIn Rescue Lens
VIDEO: Products are becoming more complex while IT is being downsized, leading to more customers calling in for support. Building the business case for innovative capabilities such as video support is an important step you can take to combat this. Learn how you can embrace video chat, and discover and why current tools aren't meeting challenges.
Posted: 16 Mar 2017 | Premiered: 14 Mar 2017

LogMeIn Rescue Lens

Using Video Chat to Boost CX: Pros and Cons
sponsored by LogMeIn Rescue Lens
EGUIDE: There are several potential benefits to using video chat as a customer communication channel. One benefit is: it can help create personalized customer experiences in a real and visual way. Why isn't it gaining more traction then? In this expert guide, discover the benefits, challenges, and history of online video chat.
Posted: 13 Mar 2017 | Published: 13 Mar 2017

LogMeIn Rescue Lens

Contact Centers: Understand the Requirements for New Communication Forums
sponsored by LogMeIn Rescue Lens
EGUIDE: Today, contact centers have to deal with an influx of new channels through which customers can communicate. But each new communication forum has its own requirement to be effective. Inside this guide, discover the requirements to new forums including video, chat, social, and SMS. Plus, learn how to measure your success in these new channels.
Posted: 13 Mar 2017 | Published: 13 Mar 2017

LogMeIn Rescue Lens

Analysts Tackle Digital Transformation, CX Struggles
sponsored by Dell EMC
EGUIDE: Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers.
Posted: 09 Mar 2017 | Published: 06 Mar 2017

Dell EMC

Digital Experience Portals: A Modern Approach To Secure, Multichannel Customer Experiences
sponsored by OpenText
WHITE PAPER: This report provides insights into what customers expect in the age of the web-based customer experience – a.k.a. the digital experience (DX.)
Posted: 06 Mar 2017 | Published: 06 Mar 2017

OpenText

What Matters Most in a Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.
Posted: 02 Mar 2017 | Published: 31 Dec 2015

LogMeIn Rescue

5 Tech Trends Redefining The Customer Experience
sponsored by Genesys
WHITE PAPER: The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Genesys

The Roadmap to a Better Mobile Customer Experience
sponsored by BoldChat - LogMeIn
RESOURCE: This resource explores 7 strategies for delivering smart, seamless mobile customer experiences to boost engagement and customer loyalty. Learn why you should make "Contact Us" a primary navigation item, offer mobile-friendly live chat or in-app chat, and 5 other tips.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

BoldChat - LogMeIn

The Playbook to Activating Customer Engagement
sponsored by BoldChat - LogMeIn
WHITE PAPER: This white paper explores 7 methods for taking your customer engagement strategy to the next level. Uncover tips on how to think beyond automated telephony, make it easy and fast for customer to access live agents, find a trusted partner to ensure great customer service, and 4 more.
Posted: 20 Feb 2017 | Published: 20 Feb 2017

BoldChat - LogMeIn

7 Emerging Trends That Are Changing Manufacturing
sponsored by Microsoft
WHITE PAPER: In today's fast-paced global economy, manufacturers are facing demands like never before. In order to thrive, manufacturers must deliver excellence by accelerating product introductions, creating more agile shop floors, and improving order fulfillment. Inside, explore 7 emerging manufacturing trends, and learn how to deliver excellence every time.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Microsoft

Customer Engagement: What You Need To Know About Chatbots
sponsored by [24]7
WHITE PAPER: Advances in artificial intelligence mean that chatbots can automate more interactions than were previously possible with older technology. But what do you really know about this new technology? In this white paper, discover the truth about chatbots beyond the hype, and learn how your company can benefit from using them.
Posted: 07 Feb 2017 | Published: 07 Feb 2017

[24]7

How To Overcome Customer Service Challenges With CRM
sponsored by ServiceNow
WEBCAST: Many organizations suffer from consumer pain points such as shipping costs and delivery, lackluster service delivery, or market complexity. Luckily, the evolution of CRM can help you work through these challenges. In this webcast, discover how to get the most out of your CRM systems and processes.
Posted: 26 Jan 2017 | Premiered: Dec 14, 2016

ServiceNow

Watson in TSS
sponsored by IBM
VIDEO: This webcast offers information about a solution that harnesses cognitive computing to assist with customer support. It diagnoses service requests to identify the best resolution almost instantaneously. Access this webcast now to see some of the client benefits this system has to offer.
Posted: 15 Dec 2016 | Premiered: 01 Nov 2016

IBM

How Local Governments can Enable Self-Servicing Communities
sponsored by Infor
WHITE PAPER: Discover intuitive self-service capabilities that enable customers to conveniently and confidentially lodge requests, make payments, and process regulatory transactions online.
Posted: 30 Aug 2016 | Published: 30 Aug 2016

Infor

What Matters Most in a Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.
Posted: 24 May 2016 | Published: 31 Dec 2015

LogMeIn Rescue

6 Ways Your EMR Is Coming Up Short and How CRM Can Help
sponsored by Microsoft
RESOURCE: Electronic medical records (EMRs) are great for documentation, but in a value-based care model, that's not enough. Access this infographic to learn 6 ways that customer relationship management (CRM) software is able to engage patients where EMRs don't deliver.
Posted: 27 Jan 2017 | Published: 30 Dec 2016

Microsoft

Let's Chat: 4 Limitations of Automated Agents in the Contact Center
sponsored by Genesys
EGUIDE: In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.
Posted: 17 Jan 2017 | Published: 11 Jan 2017

Genesys

Report: Transforming Your Business to Meet Customer Expectations, React to New Challenges
sponsored by SAP
WHITE PAPER: Advanced technology plays an important role in the transition to digital consumer engagement. Learn which tools can enhance your omnichannel potential, along with monitoring and analysis of consumer interactions.
Posted: 14 Oct 2016 | Published: 30 Sep 2016

SAP

Service Cloud Brings Intuitive UI to Customer Service and Support
sponsored by Salesforce.com
EGUIDE: Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
Posted: 21 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE: Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

ENT and Allergy Associates Prescribes Improved Focus on Customer Service
sponsored by Avaya TSG
CASE STUDY: Two years ago, ENT and Allergy Associates, LLP (ENTA) created a Patient Rapid Response Center to quickly answer and respond to patient inquiries. Find out how they were able to significantly decrease wait time, and maintain service levels, for both voice and multimedia calls.
Posted: 15 Jul 2016 | Published: 14 Jul 2016

Avaya TSG
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