Customer Support Software

WHITE PAPER: Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

WHITE PAPER: Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

WHITE PAPER: Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

TRIAL SOFTWARE: Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.

Posted: 27 Jan 2012 | Premiered: 27 Jan 2012

CASE STUDY: Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Email deliverability could be affecting your business and reputation today. How do you make sure your company's emails are actually getting to your client's inboxes? Discover best practices for avoiding the spam box and inadvertent bounces.

Posted: 02 Jan 2012 | Published: 02 Jan 2012

TRIAL SOFTWARE: Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

Posted: 17 Nov 2011 | Premiered: 17 Nov 2011

WHITE PAPER: Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction.

Posted: 12 Oct 2011 | Published: 12 Oct 2011

WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

Posted: 11 Oct 2011 | Published: 11 Oct 2011

WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

Posted: 18 Jun 2009 | Published: 18 Jun 2009

JOURNAL ARTICLE: Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

Posted: 19 Mar 2009 | Published: 19 Mar 2009