All resources sponsored by:

OpenText

1 - 25 of 90 Matches
Fax Market Pulse: Trends, Growth, and Opportunities
sponsored by OpenText
WHITE PAPER:Fax today plays an important role in the modern organization's digital transformation journey, and its use is growing year over year. No, really! Access this research paper from IDC for more information on the rise of digital fax, and how it might fit in to your organization.
Posted: 30 Mar 2017 | Published: 30 Mar 2017
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TOPICS:  Collaboration

Identifying Must-Have Features in ECM, File-Sharing Technology
sponsored by OpenText
EGUIDE:Users are interacting with bigger volumes of information, and there's a general push to centralize digital assets. That's why enterprise content management (ECM) software and file-sharing programs are so important. Discover 7 important features of ECM systems and file-sharing programs, so you can make a well-informed investment.
Posted: 28 Mar 2017 | Published: 24 Mar 2017
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Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE:Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017
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10 Strategies to Navigate the Shift from ECM to Content Services
sponsored by OpenText
WHITE PAPER:Organizations still have a need to automate core back-end, document intensive processes, and connect them to new digital initiatives. Explore how content management evolved last year, and 10 initiatives that should be on your list in 2017.
Posted: 27 Mar 2017 | Published: 27 Mar 2017
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What to Learn by Looking at 5 Organizations' Information Governance Programs
sponsored by OpenText
WHITE PAPER:A major insurance company with an information governance (IG) budget of several million dollars had spent years struggling to improve management of its information environment -- until they adopted a people-first strategy. Learn about their success story and 4 others.
Posted: 27 Mar 2017 | Published: 27 Mar 2017
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Voice of the Customer: Don't Just Collect Data, Act on It
sponsored by OpenText
WHITE PAPER:This report from Aberdeen Group highlights the growing role that voice of the customer (VoC) programs play in helping organizations meet and exceed buyer needs. Learn how to address common challenges that may be preventing you from implementing a modern VoC program.
Posted: 27 Mar 2017 | Published: 27 Mar 2017
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Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM
sponsored by OpenText
WHITE PAPER:Explore the concept of extended ECM and how it enables you to integrate business content with business apps – including CRM, ERP, supply chain management, and HR management. Discover how to contextualize content management, improve critical customer interactions, and enhance financial decision-making.
Posted: 24 Mar 2017 | Published: 30 Apr 2016
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Enable Enterprise Content Management for Salesforce
sponsored by OpenText
WHITE PAPER:This paper explores how to derive optimal value from your content by bringing together ECM and your CRM systems. Discover how you can get a fuller, more insightful picture of your customers by powering Salesforce with ECM.
Posted: 24 Mar 2017 | Published: 31 Dec 2016
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CX Executive's Agenda 2017: A Data-Driven Approach to Satisfying Customers
sponsored by OpenText
WHITE PAPER:In January 2017, analysts surveyed 124 organizations of various sizes and industries. Learn how to use a data-driven approach to alleviate the challenges impacting your ability to satisfy customers.
Posted: 22 Mar 2017 | Published: 28 Feb 2017
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Move Over, Account-Based Marketing: Job-Based Marketing is Here
sponsored by OpenText
WHITE PAPER:An account-based marketing (ABM) strategy allows marketers to better target their messaging. But does it fall short in tailoring marketing campaigns down to the level of each shareholder, within the target account? Can job-based marketing (JBM) strategies do what ABM can't? This Aberdeen Group report compares ABM and JBM. Explore both strategies.
Posted: 22 Mar 2017 | Published: 24 Feb 2017
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Lead with Customer Experience, and Efficiency Will Follow
sponsored by OpenText
WHITE PAPER:With advancements in technology and evolving customer needs, customer service is no longer an exercise in addressing existing issues. In this study, learn how to set the right objectives for customer service executives to determine their areas of focus.
Posted: 22 Mar 2017 | Published: 22 Mar 2017
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Why You Should be Delivering a Continuous Connected Digital Experience
sponsored by OpenText
WHITE PAPER:Learn how investing in a continuous digital experience can increase revenue, retention, and loyalty while improving departmental coordination.
Posted: 21 Mar 2017 | Published: 21 Mar 2017
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5 Best Practices For Elevating Your Customer Communications In the Digital Age
sponsored by OpenText
RESEARCH CONTENT:You can improve your customer satisfaction scores with a digital-first approach for personalized communications. In this white paper, learn 5 best practices that will elevate your communication to the next level.
Posted: 06 Mar 2017 | Published: 01 Oct 2016
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How To Select The Right Web Experience Management Solution For Your Business
sponsored by OpenText
PRODUCT LITERATURE:Organizations need to digitally transform themselves in order to address the needs of the millennial generation (employees and consumers). A good way to start this process is with web experience management (WEM) tools, but which WEM platform capabilities should you consider? Access this comprehensive decision matrix to find out.
Posted: 06 Mar 2017 | Published: 08 Dec 2016
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How Content Technologies Shape The Total Digital Experience
sponsored by OpenText
EBOOK:A good digital experience matters in our customer-centric world. Whatever your business, digital content is the glue that engages customers. This e-book shares 4 real-life stories about weaving content technologies into valuable and promising digital experiences.
Posted: 06 Mar 2017 | Published: 01 Oct 2016
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Aberdeen Research Report: Managing The Customer Experience Across Multiple Channels
sponsored by OpenText
RESEARCH CONTENT:For many businesses, delivering consistent customer experiences across all channels remains a challenge. Inside this Aberdeen report, learn how aligning your business around the customer influences organizational success, and discover how top firms turn this challenge into a competitive advantage.
Posted: 06 Mar 2017 | Published: 01 Apr 2016
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ICMI MarketPulse Reveals How to Increase Customer Engagement Through Proper Use of Data
sponsored by OpenText
RESEARCH CONTENT:Unstructured data can cause a lot of problems for organizations today. It pollutes systems and reports, which in turn can lead to high customer effort and low engagement – 2 things that are very bad for business. In this ICMI MarketPulse report, gain insights into how you can increase customer engagement through using your data correctly.
Posted: 03 Mar 2017 | Published: 03 Mar 2017
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Secure Information Exchange in the Digital Age
sponsored by OpenText
WHITE PAPER:Forrester Senior Analyst Heidi Shey answers five questions regarding secure information exchange (SIE) and discusses how digital transformations are changing the way that IT decision-makers have to approach SIE in the digital age.
Posted: 27 Feb 2017 | Published: 31 Jan 2017
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The Many Faces of Predictive Analytics: From IoT to Storytelling
sponsored by OpenText
EGUIDE:Predictive analytics takes many forms, and allows you to make the most effective decisions for your enterprise. In this expert guide, uncover the many faces of predictive analytics. Discover why to use data visualization to craft a story, how real-time analytics and IoT go hand-in-hand, and the how predictive analytics has affected the enterprise.
Posted: 22 Feb 2017 | Published: 17 Feb 2017
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Why Secure Information Exchange is Critical for Digital Transformation
sponsored by OpenText
WEBCAST:Information and data is fueling the digital transformation. Join senior analyst from Forrester Research, Heidi Shey as she breaks down the digital transformation, uncovers 3 key requirements for success and the benefits of secure information exchange.
Posted: 20 Feb 2017 | Premiered: Feb 20, 2017
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How to Reduce Costs by Moving Fax Transmissions to the Cloud
sponsored by OpenText
WHITE PAPER:This white paper examines what organizations should look for in hybrid faxing platforms. Discover how to simply your existing telephony infrastructure, leverage automation for back end systems and app integrations, and more.
Posted: 17 Feb 2017 | Published: 31 Dec 2016
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Secure Information Exchange: Benefits of Automation
sponsored by OpenText
WHITE PAPER:Sending mail through the postal system can take days domestically, and much longer internationally, and a regular physical fax system is similarly out of date. In this white paper, discover the benefits of automated business-to-business communication.
Posted: 13 Feb 2017 | Published: 31 Dec 2016
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How Embedded Analytics and Reporting Can Enable Better Business Decisions
sponsored by OpenText
VIDEO:Analytics is an invaluable component of your businesses' overall success. But are you making effective use of you data to drive more insightful decision-making? Access this webcast to see a demonstration of embedded analytics capabilities.
Posted: 13 Feb 2017 | Premiered: 03 Feb 2017
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The Case for a Hybrid Web Optimization Strategy
sponsored by OpenText
WHITE PAPER:This white paper discusses the benefits and challenges of self-service testing versus professional managed services for website optimization. Learn why a hybrid strategy can be a wise choice for agility, testing quality, and ROI.
Posted: 08 Mar 2017 | Published: 08 Mar 2017
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5 Steps to a Better Web Optimization Program
sponsored by OpenText
WHITE PAPER:The following steps can help you overcome these barriers and take advantage of optimization. Uncover 5 approaches that have been tried and tested.
Posted: 07 Mar 2017 | Published: 07 Mar 2017
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