Customer Loyalty

WHITE PAPER: In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.

Posted: 02 Dec 2009 | Published: 02 Dec 2009

WHITE PAPER: Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.

Posted: 25 Nov 2009 | Published: 25 Nov 2009

WHITE PAPER: This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WEBCAST: Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.

Posted: 23 Oct 2009 | Premiered: 23 Oct 2009

WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.

Posted: 22 Oct 2009 | Published: 22 Oct 2009

WHITE PAPER: In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.

Posted: 22 Oct 2009 | Published: 22 Oct 2009

WHITE PAPER: In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

Posted: 19 Oct 2009 | Published: 19 Oct 2009

WHITE PAPER: Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.

Posted: 14 Oct 2009 | Published: 14 Oct 2009

WHITE PAPER: This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

Posted: 12 Oct 2009 | Published: 12 Oct 2009

EGUIDE: Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches.

Posted: 08 Oct 2009 | Published: 08 Oct 2009

WHITE PAPER: According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

Posted: 02 Oct 2009 | Published: 02 Oct 2009

WHITE PAPER: The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.

Posted: 25 Sep 2009 | Published: 25 Sep 2009

WHITE PAPER: The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

Posted: 18 Sep 2009 | Published: 18 Sep 2009

INFORMATION CENTER: Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

WHITE PAPER: As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

CASE STUDY: Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world's largest independent survey of Business Intelligence and Performance Management users.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.

Posted: 10 Sep 2009 | Published: 10 Sep 2009