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Customer Loyalty

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ALSO CALLED: Customer Loyalty Programs
DEFINITION: The degree to which customers are predisposed to stay with one company and resist competitive offers.
Customer Loyalty Reports
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Focus On What Matters and Accelerate Delivering Great Digital Experiences
sponsored by BrightSpot
WHITE PAPER: Companies that are struggling to keep up with the shifting landscape of content delivery can implement a few changes in their approach to speed up the value of their digital experiences – and meet customer demands. Learn how you can accelerate a project's delivery, quickly meet customer needs, and see increased revenue and loyalty.
Posted: 31 Aug 2017 | Published: 31 Aug 2017

BrightSpot

10 Considerations for Moving Your Contact Center to the Cloud
sponsored by Genesys
EBOOK: Explore how to migrate your contact center to the cloud with confidence and uncover 10 essential considerations for selecting a trusted partner.
Posted: 31 Aug 2017 | Published: 31 Aug 2017

Genesys

Technology Roadmap for Omnichannel Customer Engagement
sponsored by Genesys
WHITE PAPER: Discover how to use a system of engagement approach to enable seamless omnichannel service across all channels and touchpoints, and uncover 4 steps to make your contact center operations omnichannel-ready.
Posted: 31 Aug 2017 | Published: 31 Aug 2017

Genesys

Omnichannel is No Longer Optional
sponsored by Genesys
EBOOK: Find out how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies and meet their customers wherever they are.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
EBOOK: As an essential part of executing your omnichannel strategy, learn how to map out the customer journey across multiple channels by breaking down silos to improve overall customer experiences and brand engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

Genesys

Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
EBOOK: Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

Genesys

The 2017 SAP Hybris Consumer Insights Report: Thailand
sponsored by SAP Hybris
RESOURCE: Learn about the latest trends in customers' behavior in Thailand, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

SAP Hybris

The 2017 SAP Hybris Consumer Insights Report: Singapore
sponsored by SAP Hybris
RESOURCE: Learn about the latest trends in customers' behavior in Singapore, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 29 Aug 2017 | Published: 29 Aug 2017

SAP Hybris

The State of Customer Success 2017
sponsored by LogMeIn Rescue
WHITE PAPER: This research report by Technical Services Industry Association (TSIA) explores the current state of customer success. Discover 10 business challenges surrounding customer service, 5 lessons that 2016 has taught organizations, 3 trends affecting customer success, and more.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

LogMeIn Rescue

Building the Business Case for Omnichannel
sponsored by Genesys
RESOURCE: Learn how to improve contact center efficiency and manage omnichannel strategies better for both self-service and assisted service channels. Plus, uncover 10 ways to quantify the omnichannel business case.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

Genesys

2017 Consumer Insights Survey, Thailand
sponsored by SAP Hybris
RESEARCH CONTENT: Learn about the latest trends in customers' behavior in Thailand, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

SAP Hybris

2017 Consumer Insights Survey, Singapore
sponsored by SAP Hybris
RESEARCH CONTENT: Learn about the latest trends in customers' behavior in Singapore, from their expectations to the channels they seek out most, and uncover 5 ways to win customers' hearts.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

SAP Hybris

Optimize Your Workforce for the Omnichannel Revolution
sponsored by Genesys
EBOOK: Learn how to create comprehensive omnichannel workforce management by optimizing planning, forecasting, and scheduling to help you orchestrate your customers' journey and improve overall experiences.
Posted: 25 Aug 2017 | Published: 25 Aug 2017

Genesys

Best Practices for a Seamless Omnichannel Customer Experience
sponsored by Genesys
EBOOK: Find out how to create memorable customer experiences, map out the customer lifecycle, and align customer experiences with your brand values with 6 best practices.
Posted: 25 Aug 2017 | Published: 25 Aug 2017

Genesys

Omnichannel is No Longer Optional
sponsored by Genesys
EBOOK: Find out how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies and meet their customers wherever they are.
Posted: 24 Aug 2017 | Published: 24 Aug 2017

Genesys

The State of Support Services 2017
sponsored by LogMeIn Rescue
RESEARCH CONTENT: In this research report by the Technology Services Industry Association, learn the current state of customer support services, including 4 strategy elements of the current customer support transformation 4 key phases of the customer lifecycle and the engagement channel that brings the most customer satisfaction.
Posted: 24 Aug 2017 | Published: 14 Feb 2017

LogMeIn Rescue

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
WHITE PAPER: In this digitally disrupted environment, journey mapping your customer's buying cycle could be the best way to nurture customer loyalty. But just what is journey mapping? Read on to get this question answered, and to learn how journey maps improve customer experience, a 4 step approach to journey map research, and more.
Posted: 24 Aug 2017 | Published: 24 Aug 2017

Genesys

Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
EBOOK: Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.
Posted: 23 Aug 2017 | Published: 23 Aug 2017

Genesys

Best Practices for a Seamless Omnichannel Customer Experience
sponsored by Genesys
EBOOK: Find out how to create memorable customer experiences, map out the customer lifecycle, and align customer experiences with your brand values with 6 best practices.
Posted: 22 Aug 2017 | Published: 22 Aug 2017

Genesys

Removing the Barriers to Automating Quality Assurance
sponsored by NICE Systems, Inc
WHITE PAPER: Explore 4 barriers to true quality management automation in contact centers and how to overcome them. Discover how to get the most out of your quality management processes and data by paving the way for the automation.
Posted: 18 Aug 2017 | Published: 18 Aug 2017

NICE Systems, Inc

Keeping the Romance Alive to Attract and Retain Customers
sponsored by SAP Hybris
WHITE PAPER: Uncover tips for improving customer relationships so that you can increase brand trust, customer engagement, and customer loyalty.
Posted: 15 Aug 2017 | Published: 24 Jul 2017

SAP Hybris

Customer Relationship Management 101
sponsored by Salesforce
EBOOK: In this e-book, explore CRM and discover 5 ways it helps you grow your business, 7 unmistakable signs that you need CRM, how Salesforce can help shape your CRM strategy, and more.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

Salesforce

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

CRM and Digital Opportunities for Today's SMBs
sponsored by Salesforce
WHITE PAPER: This report, commissioned by Salesforce, aims to identify potential areas SMBs can improve when it comes to using CRM and digital technology. Learn how to create more targeted, personalized marketing strategies, orchestrate multichannel strategies, assess the potential financial benefits of CRM, and more.
Posted: 10 Aug 2017 | Published: 10 Aug 2017

Salesforce

Digital Signage: The New Path to Customer Engagement
sponsored by TechData - LG
WHITE PAPER: To stay competitive with today's consumers; you need to have a tech edge – especially in brick-and-mortar industries. One of the easiest and most effective ways to engage your customers is via digital content. Learn how new screen technology is reinvigorating retailers and improving the customer experience.
Posted: 11 Jul 2017 | Published: 11 Jul 2017

TechData - LG
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