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CRM Best Practices

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ALSO CALLED: Customer Relationship Management Best Practices
DEFINITION: What is CRM (customer relationship management)?CRM (customer relationship management) is an information industry term for methodologies, software,and usually Internet capabilities that help an enterprise managecustomer relationships in an organized way. For example, an enterprise might build a database aboutits customers that described relationships in sufficient detail so that management,  … 
Definition continues below.
CRM Best Practices Reports
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A Day in The Life of a Modern Sales Organisation
sponsored by Oracle Corporation UK Ltd
VIDEO: What does a day in the life of a modern sales organization look like? Watch this video to discover how having modern, cloud-based sales tools in hand can help reps gain a 360-degree view of accounts, collaborate and give feedback in real-time, and more.
Posted: 25 May 2016 | Premiered: 25 May 2016

Oracle Corporation UK Ltd

Using Modern Technology to Reinforce Classic Sales Disciplines
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: How can sales re-engage with empowered, informed customers? Take a look at how modern technology and tactics can help you improve sales productivity, forecast more accurately, drive stronger revenue, and more.
Posted: 24 May 2016 | Published: 24 May 2016

Oracle Corporation UK Ltd

The Future of Customer Experience
sponsored by 24/7 Customer
WHITE PAPER: Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.
Posted: 23 May 2016 | Published: 23 May 2016


Five Drivers of the Successful Modern Sales Force
sponsored by Oracle Corporation
VIDEO: Today's customers are more connected, more empowered, and have more choice than ever before, so it's essential you find new ways to target prospects. Discover what a successful, modern sales force looks like, and unveil 5 ways to reach the connected, informed buyer.
Posted: 23 May 2016 | Premiered: 21 Nov 2014

Oracle Corporation

The Challenges of New Billing and Revenue Models
sponsored by Oracle Corporation
WHITE PAPER: Companies can't afford to see sales productivity drop during business model transitions. Uncover how modern CPQ strategies can deliver best sales performance even when switching to new billing or revenue models.
Posted: 20 May 2016 | Published: 20 May 2016

Oracle Corporation

The Challenges of Merging Sales Organizations
sponsored by Oracle Corporation
WHITE PAPER: When merging sales teams, organizations must synchronize the different teams as one entity. Learn why cloud CPQ is integral to merging your sales forces to create one efficient team.
Posted: 20 May 2016 | Published: 20 May 2016

Oracle Corporation

Overcoming the Challenges of Sales Channel Expansion
sponsored by Oracle Corporation
WHITE PAPER: Take a quick look at how you can use cloud CPQ to meet the challenge of delivering consistent quoting, pricing, and service across all sales channels. Learn how you can use this strategy to grow into new markets without compromising accuracy.
Posted: 19 May 2016 | Published: 19 May 2016

Oracle Corporation

Understanding Advanced Analytics to Build a Stronger Customer Experience
sponsored by Microsoft
WHITE PAPER: By offering more with advanced analytics, retailers can keep customers happy, loyal, and profitable. Explore ways to acquire the most valuable customers, create more personalized campaigns, increase sales, and more.
Posted: 19 May 2016 | Published: 19 May 2016

Microsoft

Solving The Challenges of Complex Product, Pricing, and Quoting Requirements
sponsored by Oracle Corporation
WHITE PAPER: Examine how you can use cloud CPQ tools to improve the efficiency of your existing CRM systems, streamline quote-to-order, and create a more stable, standardized sales process. Plus, explore how NextGen Healthcare achieved an 80% reduction in time from quote inception-to-close.
Posted: 19 May 2016 | Published: 19 May 2016

Oracle Corporation

Best Practices for Delivering a Seamless Omnichannel Customer Experience
sponsored by Genesys
RESOURCE: Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touch points can develop a significant competitive advantage, reduce customer churn and increase profit. Download this eBook to learn 6 Best Practices to help you design and deliver omnichannel CX.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop
sponsored by Genesys
RESOURCE: Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

Building the Business Case for Contact Center Modernization
sponsored by Genesys
WHITE PAPER: A contact center makeover significantly increases your revenue and reduces your costs; but justifying the investment can be tough. Download this white paper to learn how to build a business case for contact center modernization in your organization.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

New Year, New Focus: How Customer Context Improves Customer Experience
sponsored by Sitecore
WEBCAST: Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it's time to stop talking about customer centricity and do something about it.
Posted: 19 May 2016 | Premiered: May 19, 2016

Sitecore

Context Is Next: Are You Ready for the Next Wave in Marketing?
sponsored by Sitecore
WEBCAST: This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.
Posted: 19 May 2016 | Premiered: Feb 2, 2016

Sitecore

Best Practices for Contact Center Routing
sponsored by Genesys
WHITE PAPER: This white paper provides a step by step guide, with use cases and examples, to help you build a flexible and effective contact center routing strategy.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
EBOOK: Customer Journey Management is an omnichannel customer engagement technique that involves taking an outside-in approach from the customer's perspective to improve customer experience (CX) for your most important customer's journeys.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Frost & Sullivan—When CRM Meets the Contact Center
sponsored by Genesys
WHITE PAPER: Access this informative white paper to learn more about the benefits of integrating your CRM 360 degree customer records with your contact center to boost customer satisfaction and loyalty.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Trimble Uses CPQ to Support Growth Into New Markets
sponsored by Oracle Corporation
CASE STUDY: Discover how Trimble Navigation uses a cloud CPQ tool to streamline and manage the entire quote-to-cash process – from inquiry to order fulfillment. Learn how cloud CPQ can reduce sale cycle times, handle the complexities of multiple pricing models, and more.
Posted: 18 May 2016 | Published: 18 May 2016

Oracle Corporation

How Best-in-Class Organizations Approach the Sales Workflow
sponsored by Oracle Corporation
WEBCAST: Listen to Peter Ostrow, VP & Group Director, Sales Effectiveness & Strategy, Aberdeen Group as he discusses how best-in-class organizations are improving sales workflow with the right technologies.
Posted: 18 May 2016 | Premiered: May 18, 2016

Oracle Corporation

How to Use CPQ to Help Reps Sell More, Faster
sponsored by Oracle Corporation
VIDEO: Even after extensive training, a new salesperson is likely to make mistakes in the selling, quoting, and order process. Learn how you can use modern CPQ tools to guide new, inexperienced reps through the selling process.
Posted: 17 May 2016 | Premiered: 17 May 2016

Oracle Corporation

Money Management and Consumer Expectation Drive Digital Banking
sponsored by Hewlett-Packard Enterprise
VIDEO: Discover the new digital technologies that are empowering traditional banks to keep up with their competitors and put the customer at the center of their business. Learn how you can move to a more open, agile infrastructure and integrate new technologies with legacy platforms.
Posted: 17 May 2016 | Premiered: 29 Jan 2016

Hewlett-Packard Enterprise

Kenya Airways Delivers a Unified Voice to the Customer
sponsored by Oracle Corporation
VIDEO: Julie Mandu, Customer Care Manager of Kenya Airways, discusses why seamlessly integrating a range of cloud-based CRM, sales, and marketing tools helps them to deliver a unified voice to their customers, enable visibility into the sales workflow, and more.
Posted: 17 May 2016 | Premiered: 24 Mar 2016

Oracle Corporation

CPQ and Oracle CRM Demo
sponsored by Oracle Corporation
WEBCAST: Discover how coupling cloud-based CPQ with Oracle CRM on-demand can deliver a more streamlined sales workflow. Learn how you can help new sales reps with guided selling tools, quickly generate accurate proposals, and much more.
Posted: 16 May 2016 | Premiered: May 16, 2016

Oracle Corporation

KEC's Success with Oracle Sales Cloud
sponsored by Oracle Corporation
WEBCAST: Suneel Aradhye, Group CIO, and Sudip Mazumder, Head of IT at KEC International Limited, discuss the benefits of using cloud-based sales software to improve the customer experience and overall sales workflow.
Posted: 16 May 2016 | Premiered: Jul 13, 2015

Oracle Corporation

Manufacturers turn to IOT to Boost Customer Engagement
sponsored by Infor
WHITE PAPER: Customer engagement and insights are more vital than ever with the IoT. Explore how investing in the right CRM tools can help you further enhance your approach to the IoT, as well as customer-centric initiatives.
Posted: 15 May 2016 | Published: 15 May 2016

Infor
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CRM BEST PRACTICES DEFINITION (continued): …  salespeople,people providing service, and perhaps the customer directly could access information, matchcustomer needs with product plans and offerings, remind customers of service requirements, knowwhat other products a customer had purchased, and so forth.  Ask your CRM questions at ITKnowledgeExchange.comAccording to one industry view, CRM consists of:Helping an enterprise to enable its marketing departments to identify and target their bestcustomers, manage marketing campaigns and generate quality leads for the sales team.Assisting the organization to improve telesales, account, and … 

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