Customer Data Integration White Papers ( CDI, Integration ) Software Downloads, Definition and Webcasts

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Nov 21, 2009

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IT Management > Systems Design and Development > Systems Implementation > Systems Integration > Data Integration >
Customer Data Integration
ALSO CALLED: CDI, Integration DEFINITION: Customer data integration (CDI) is the process of consolidating and managing customer information from all available sources, including contact details, customer valuation data, and information gathered through interactions such as direct marketing. Properly conducted, CDI ensures that all relevant departments in the company have constant access to the most current and complete view of customer information … Definition continues below.
Customer Data Integration Reports
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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services sponsored by Microsoft CASE STUDY: annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: Business Process Automation \| Collaboration \| Communications Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Health Care Industry \| IT Governance \| IT Infrastructure \| IT Spending \| Microsoft Exchange \| Productivity \| Software Licensing

The Total Economic Impact Of DMExpress sponsored by Syncsort WHITE PAPER: The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. Posted: 28 Oct 2009 \| Published: 28 Oct 2009 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Warehouse Architectures \| Data Warehouse Software \| Data Warehouses \| Database Administration \| Database Management

Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions sponsored by Sun Microsystems, Inc. WEBCAST: Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment. Posted: 26 Oct 2009 \| Premiered: 26 Oct 2009 TOPICS: Application Hosting \| Application Infrastructure \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Data Integration \| Data Integration \| Data Management \| Data Quality \| Data Warehouses \| Open Source \| Open Source Software \| Software as a Service

In-database Analytics Demystified sponsored by Sybase, Inc. PODCAST: In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits. Posted: 21 Oct 2009 \| Premiered: 21 Oct 2009 TOPICS: Business Intelligence \| CRM Analytics \| Customer Data Integration \| Data Governance \| Data Integration \| Data Management \| Data Quality \| Data Warehouses \| Master Data Management

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI sponsored by SAP America Inc CASE STUDY: Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Integration \| Reporting Software \| SAP (Product)

Picis Transforms Healthcare Processes with Business Intelligence from Business Objects sponsored by SAP America Inc CASE STUDY: Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products. You'll also learn how they comprise best practice applications for automating and documenting their business and clinical processes in their acute care departments. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Process Automation \| Business Processes \| Customer Data Integration \| Customer Data Management \| Health Care Industry \| Reporting Software \| SAP (Product)

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions sponsored by SAP America Inc CASE STUDY: Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Data Integration \| Customer Data Management \| Data Warehouses \| Databases \| Reporting Software \| SAP (Product)

How to Embrace CRM and Make it Succeed in Your Organization sponsored by SYSPRO WHITE PAPER: This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Posted: 12 Oct 2009 \| Published: 12 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| ERP

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees sponsored by IBM WHITE PAPER: With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems. Posted: 01 Oct 2009 \| Published: 01 Oct 2009 TOPICS: Customer Data Integration \| Customer Data Management \| IT Best Practices \| IT Management \| Order Management Systems \| Systems Management \| Systems Testing \| Testing

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid sponsored by Siperian, Inc. WHITE PAPER: Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. Posted: 16 Sep 2009 \| Published: 16 Sep 2009 TOPICS: Customer Data Integration \| Customer Data Management \| Data Classification \| Data Governance \| Data Integration \| Data Management \| Data Modeling \| Data Quality \| Data Storage \| Master Data Management \| Request for Proposals

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time sponsored by Siperian, Inc. WHITE PAPER: The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers. Posted: 16 Sep 2009 \| Published: 16 Sep 2009 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Data Classification \| Data Management \| Data Mining \| Data Quality \| Master Data Management

CRM Strategy Guide: Leveraging your customers sponsored by Sun Microsystems, Inc. INFORMATION CENTER: Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction. Posted: 15 Sep 2009 \| Published: 15 Sep 2009 TOPICS: CIOs \| Cost Benefit Analysis \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| ROI

Rational Agile Development Solutions eKit sponsored by IBM ASSESSMENT TOOL: Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs. Posted: 11 Sep 2009 \| Published: 11 Sep 2009 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Business Development \| Business Management \| Customer Data Integration \| Customer Service \| Customer Support Software

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service sponsored by Microsoft CASE STUDY: Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: CRM Software \| Customer Data Integration \| Customer Service \| Data Collection \| Data Management \| Multi-Tenant Units \| Work Breakdown Structure

Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities sponsored by Microsoft CASE STUDY: Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Retention \| Data Management Software \| Data Migration \| Database Performance Management Software

NBA Basketball Team Scores with Sales Force Automation Tool sponsored by Microsoft CASE STUDY: Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management Software \| Sales \| Sales and Marketing Software \| Sales Force Automation

Teachers Association Turns to Centralized Data Repository to Improve Member Service sponsored by Microsoft CASE STUDY: The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Data Collection \| Data Integration

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model sponsored by Microsoft CASE STUDY: Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management Software \| Customer Retention

PODCAST: Break free from high application costs and application backlog with Enterprise Mashups sponsored by IBM PODCAST: Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast. Posted: 28 Aug 2009 \| Premiered: 28 Aug 2009 TOPICS: Application Deployment \| Application Development \| Application Infrastructure \| Application Integration \| Application Performance Management \| Content Integration \| Customer Data Integration \| Database Architectures \| SOA \| Web Services \| Web Services Management

Wealth Management Firms Choose CRM to Improve Productivity and Client Service sponsored by Microsoft WHITE PAPER: To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Posted: 25 Aug 2009 \| Published: 25 Aug 2009 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Service \| Microsoft Outlook \| Wealth Management

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent sponsored by Microsoft CASE STUDY: Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. Posted: 25 Aug 2009 \| Published: 25 Aug 2009 TOPICS: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Microsoft Office 2003 \| Microsoft Outlook \| Productivity

Infor CRM Epiphany for Insurance sponsored by Infor CRM BROCHURE: The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Posted: 28 Jul 2009 \| Published: 28 Jul 2009 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Insurance Applications Software \| Insurance Industry

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry sponsored by Infor CRM WHITE PAPER: In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Posted: 22 Jul 2009 \| Published: 22 Jul 2009 TOPICS: CRM Services \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| ROI

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction sponsored by Hewlett-Packard Company WHITE PAPER: This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. Posted: 26 Jun 2009 \| Published: 26 Jun 2009 TOPICS: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Data Center Management \| Data Centers \| Data Classification \| Data Collection \| Data Recovery

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis sponsored by SAP America Inc WHITE PAPER: The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Posted: 04 Jun 2009 \| Published: 04 Jun 2009 TOPICS: Business Performance Management \| Business Process Reengineering \| CRM \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Customer Service Best Practices \| Pricing \| Product Management \| Productivity

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CUSTOMER DATA INTEGRATION DEFINITION (continued): … available. As such, CDI is an essential element of customer relationship management (CRM). Although many companies have been gathering customer data for a good number of years, it hasn't always been managed very effectively. As a result, companies may maintain outdated, redundant, and inconsistent customer data. According to a Forrester Research report, although 92% of companies surveyed believe having an integrated view of customer data is either "critical" or "very important," only 2% have actually managed to achieve that goal.Getting started with customer data integrationTo explore how CDI …
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