WEBCAST: This brief, interactive demo highlights the benefits of Sage SalesLogix award-winning CRM solution for various organizational departments.

Posted: 22 Jun 2009 | Premiered: Available On Demand

WHITE PAPER: Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

PODCAST: This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.

Posted: 01 Jun 2009 | Premiered: 01 Jun 2009

WHITE PAPER: This white paper will show how a new generation of Web-based, on-demand, Software-as-a-Service (SaaS) solutions is helping organizations of all sizes overcome the new macro-trends that are making it increasingly difficult for service-based businesses to run at optimal efficiency.

Posted: 18 May 2009 | Published: 18 May 2009

WHITE PAPER: This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future.

Posted: 13 May 2009 | Published: 12 May 2009

CASE STUDY: In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Posted: 04 May 2009 | Published: 01 May 2009

PRODUCT OVERVIEW: Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use.

Posted: 15 Apr 2009 | Published: 13 Apr 2009

WHITE PAPER: This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments.

Posted: 02 Apr 2009 | Published: 01 Mar 2007

PRODUCT DEMO: Check out this short demo to learn how integrating customer relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions.

Posted: 01 Apr 2009 | Published: 01 Apr 2009

PRODUCT DEMO: Check out this product demo to learn about this social CRM application that provides several insights to salespeople and ultimately leads to increased sales.

Posted: 01 Apr 2009 | Published: 01 Apr 2009

PRODUCT DEMO: Check out this demo to learn how Siebel Self Service 8.1.1 can help improve customer loyalty and profitability.

Posted: 01 Apr 2009 | Published: 01 Apr 2009

DATA SHEET: Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution.

Posted: 26 Mar 2009 | Published: 26 Mar 2009

EBOOK: In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.

Posted: 09 Mar 2009 | Published: 09 Mar 2009

CASE STUDY: REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.

Posted: 05 Dec 2008 | Published: 05 Dec 2008