Customer Experience Exchange E-Zine: Taking a swing at social CRM
sponsored by SearchCRM
EZINE:
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: 16 May 2012 | Published: 16 May 2012
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Let Go of Your Brand – Dare You!
sponsored by Quark Software
WEBCAST:
This comprehensive webcast discusses brand management, the problems associated with current processes, and tips for improving your strategies.
Posted: 12 Apr 2012 | Premiered: 12 Apr 2012
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Computer Sciences Corporation - Customer Testimonial Video
sponsored by SAP America, Inc.
VIDEO:
View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application.
Posted: 27 Mar 2012 | Premiered: 27 Mar 2012
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Transforming the customer experience with technology
sponsored by OpenText
EGUIDE:
In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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CEM - Using the Power of Analytics to Optimize Customer Delight
sponsored by OpenText
ANALYST REPORT:
This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
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Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors
sponsored by Voxeo
WHITE PAPER:
In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
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How Integrating E-Commerce with ERP Increases Revenue
sponsored by Exact Software
CASE STUDY:
This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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Three disruptive forces combine for breakthrough innovation - Viewpoint
sponsored by Hewlett-Packard Limited
WHITE PAPER:
By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.
Posted: 09 Mar 2012 | Published: 09 Mar 2012
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Gartner Customer Strategies & Technologies Summit
sponsored by Gartner
BROCHURE:
The summit provides complete coverage of the new strategies and technologies to enable organizations to better understand and engage their customers, and build loyalty. Experience three agenda programs: Customer Experience Program; Driving Growth Through Marketing and Sales; and Analytics - Understanding the Customer.
Posted: 01 Mar 2012 | Published: 01 Mar 2012
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SAP Sales Order Management: A Behemoth That Works
sponsored by Esker Inc.
EBOOK:
In this exclusive e-book, find expert tips and strategies for using SAP sales order management software to regain control of your processes to increase efficiency, decrease problems, and boost customer satisfaction.
Posted: 15 Feb 2012 | Published: 15 Feb 2012
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CW Buyer's Guide: Customer Relations (CRM)
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
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Guide to Successful IT Business Services
sponsored by Hewlett-Packard Company
EGUIDE:
Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
Posted: 09 Dec 2011 | Published: 09 Dec 2011
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Transforming the Customer Experience: How Four Contact Centers Did It Successfully
sponsored by inContact
WHITE PAPER:
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
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CRM and Small Business: Smaller, Faster, Better
sponsored by SugarCRM Inc.
WHITE PAPER:
The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
Posted: 01 Sep 2011 | Published: 01 Sep 2011
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The 10-Step Guide to Buying the Right CRM Solution
sponsored by SugarCRM Inc.
WHITE PAPER:
The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
Posted: 12 Jul 2011 | Published: 12 Jul 2011
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How to Win Online: Advanced Personalization in E-Commerce
sponsored by Oracle Corporation
WHITE PAPER:
E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
Posted: 25 Apr 2011 | Published: 25 Apr 2011
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Deliver Extraordinary Customer Experience
sponsored by Oracle Corporation
WHITE PAPER:
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
Posted: 22 Mar 2011 | Published: 22 Mar 2011
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