All resources sponsored by:

Salesforce

1 - 25 of 28 Matches
Differentiate your CRM with Cloud-based Customer Service
sponsored by Salesforce
WHITE PAPER:In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.
Posted: 16 Jun 2014 | Published: 16 Jun 2014
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How to Create a Customer Service Process that Enhances Your Bottom Line
sponsored by Salesforce
EBOOK:Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
Posted: 16 Jun 2014 | Published: 16 Jun 2014
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20 Customer Service Practices
sponsored by Salesforce
EBOOK:We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. Now we're going to share them with you.
Posted: 16 Jun 2014 | Published: 16 Jun 2014
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6 Secrets to Offering Exceptional Customer Service
sponsored by Salesforce
WHITE PAPER:There is always room for improvement in serving your customers.  In a poll, only 7% of customer experiences exceeded their expectations.  In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.
Posted: 12 Jun 2014 | Published: 12 Jun 2014
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4 Leading Factors Influencing Current Call Center Outsourcing Trends
sponsored by Salesforce
PRESENTATION TRANSCRIPT:Discover the 4 leading factors influencing current call center outsourcing trends.
Posted: 06 Jun 2014 | Published: 06 Jun 2014
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Should You Outsource Your Call Center?
sponsored by Salesforce
PRESENTATION TRANSCRIPT:Find out why so many organizations are outsourcing call centers, and why it makes good business sense to do so.
Posted: 06 Jun 2014 | Published: 06 Jun 2014
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How to Achieve a Well-Oiled Contact Center
sponsored by Salesforce
PRESENTATION TRANSCRIPT:Uncover key applicable contact center optimization tips so you can create happy customers, and continue to do business with them in the future.
Posted: 05 Jun 2014 | Published: 05 Jun 2014
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Providing Top-Notch Customer Service in a Social & Mobile World
sponsored by Salesforce
PRESENTATION TRANSCRIPT:Find out how you can form lasting bonds with your customers, gain their trust and ensure your company's positive reputation remains intact in this social and mobile era.
Posted: 05 Jun 2014 | Published: 05 Jun 2014
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Podcast: Call Center Outsourcing Trends
sponsored by Salesforce
PODCAST:Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.
Posted: 20 May 2014 | Premiered: May 8, 2014
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Podcast: Building Blocks of Next-Gen Customer Experience
sponsored by Salesforce
PODCAST:Discover what your organization needs to do to bond with customers in the social media and mobile device era we live in.
Posted: 19 May 2014 | Premiered: May 13, 2014
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Podcast: Why Call Center Outsourcing Makes Good Sense
sponsored by Salesforce
PODCAST:Uncover the top reasons why so many organizations are outsourcing call centers, and find out why it makes good business sense.
Posted: 19 May 2014 | Premiered: May 8, 2014
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Podcast: Contact Center Equilibrium: Quality and Cost
sponsored by Salesforce
PODCAST:Learn how to optimize your contact center to run effectively and efficiently so you can provide top-notch customer service.
Posted: 19 May 2014 | Premiered: May 8, 2014
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Webcast: Contact center equilibrium: Quality and cost
sponsored by Salesforce
WEBCAST:View this webcast to learn from experts about the cost impact features that need to be at the top of your mind when optimizing: resource management, technology, and account management. Learn what the capacity "bliss point" is, and why it is so essential to drive quality in your overall performance.
Posted: 16 May 2014 | Premiered: May 2, 2014
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Webcast: Call Center Outsourcing Trends
sponsored by Salesforce
WEBCAST:Find out what's influencing current call center outsourcing trends.
Posted: 16 May 2014 | Premiered: May 2, 2014
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10 reasons to implement an outsourced call center
sponsored by Salesforce
WEBCAST:Uncover the 10 reasons why your organization needs to implement an outsourced call center.
Posted: 16 May 2014 | Premiered: May 2, 2014
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How to Build Better Customer Experience
sponsored by Salesforce
WEBCAST:This Webinar will discuss the essential steps necessary to help turn data into information, and ultimately into knowledge, in order to create not only satisfied customers, but entire communities of mutually reinforcing advocates for your product or service.
Posted: 06 May 2014 | Premiered: Apr 28, 2014
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Take Your Customer Service On-The-Go
sponsored by Salesforce
WEBCAST:Watch this concise webcast now for a demo on how the Service Cloud tool works, and discover how your organization can benefit from implementation.
Posted: 28 Apr 2014 | Premiered: May 8, 2013
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Single Tool Boosts Customer Satisfaction, Minimizes Case Volume
sponsored by Salesforce
WEBCAST:Watch this brief demo now to see how this customer service tool can help your organization increase customer satisfaction, and drive down case volume.
Posted: 25 Apr 2014 | Premiered: May 1, 2013
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Customers need your assistance – how you can help them faster
sponsored by Salesforce
WEBCAST:Watch this brief demo to discover how the Service Cloud tool can simplify the way to assist your customers.
Posted: 25 Apr 2014 | Premiered: May 8, 2013
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Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST:Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014
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Outsmart the Competition with Service Cloud
sponsored by Salesforce
WEBCAST:Why is mobile customer service essential? Find out in this brief demo of a tool putting CRM in the hands of marketing and sales professionals – from anywhere, anytime.
Posted: 24 Apr 2014 | Premiered: May 29, 2013
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Tackle Operator's Customer Experience Pain Points
sponsored by Salesforce
WHITE PAPER:Read this game-changing white paper now to discover how to tackle operator's customer experience pain points, so you can provide the stellar customer service where and when it matters most.
Posted: 22 Apr 2014 | Published: 28 Feb 2014
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Six Keys to Small Business Success
sponsored by Salesforce
WHITE PAPER:Small business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business?
Posted: 07 Mar 2014 | Published: 07 Mar 2014
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5 Secrets: Build Your Sales Pipeline and Keep it Growing
sponsored by Salesforce
EBOOK:In this e-book, find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling.
Posted: 30 Sep 2013 | Published: 30 Sep 2013
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Magic Quadrant for the CRM Customer Engagement Center
sponsored by Salesforce
WHITE PAPER:Access this comprehensive Gartner report to explore and compare customer engagement center (CEC) applications from today's top vendors. Discover the strengths and weaknesses of these customer service technologies, and decide which is right for your social CRM strategy.
Posted: 08 Jul 2013 | Published: 13 May 2013
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