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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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The Winning Case for Voice of the Customer Programs
sponsored by Upland RO Innovation
WEBCAST: Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.
Posted: 24 Oct 2019 | Premiered: Oct 24, 2019

Upland RO Innovation

Put Fulfillment at the Heart of Customer Experience
sponsored by IBM
WHITE PAPER: To best serve customers, retailers must work toward harmonization and optimization of a broad set of omnichannel capabilities. Read this white paper to learn more about evolving customer expectations and how you can achieve an omnichannel mastery that lasts.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

IBM

The Definitive Guide to Analytics for Midsize Retailers
sponsored by Alteryx
WHITE PAPER: It’s the consumers that decide what differentiates a brand in current markets. Savvy midsize retailers committed to thriving in this age of the consumer will embrace an always-on, omnichannel environment and consider 6 key questions—keep reading to find out what they are, and discover other tips for consumer success.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

Alteryx

Measuring & Reporting Your Customer Reference Program
sponsored by Upland RO Innovation
EBOOK: Being proactive with customer reference strategy and program improvement is often a hurdle as reference managers get trapped in their day-to-day—but, don’t let these critical tasks fall by the wayside. Read this white paper to learn why measuring your reference program is so important—and how you can best accomplish it despite full workloads.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

Upland RO Innovation

The 5 Steps to an ROI-Focused CX Program
sponsored by InMoment
EBOOK: Return on Investment (ROI) is the holy grail of customer, employee and market experiences. In this e-book, you will uncover the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Plus, discover the 5 steps to an ROI-focused experience program.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

InMoment

THE COMPLETE VIEW Strengthening relationships with your customers
sponsored by Hyland
WHITE PAPER: Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

Hyland

How Restaurant Brands Can Get Better Guest Feedback
sponsored by InMoment
EBOOK: Read this white paper to learn how to shift your approach to feedback with an eye on the future, and 3 steps to receive better customer feedback.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

InMoment

Millennials and the 22nd Century Life Insurer
sponsored by Hyland
RESEARCH CONTENT: Read this research paper to find out how much of the millennial population is neglecting life insurance, why, and how insurers can better engage them.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

Hyland

2019 CX Trends Report
sponsored by InMoment
RESEARCH CONTENT: InMoment surveyed 1000 US consumer and brands to discover where both groups aligned or disconnected on a variety of customer experience (CX) topics—you can find the survey results here in this CX trends report.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

InMoment

How to Build a Business Case for Your Channel Incentive Program
sponsored by Fielo
WHITE PAPER: Successful channel incentive programs can make a big impact on margins, markets, partner productivity and loyalty—however, they also require a sizable business investment. Use this white paper to craft a business case that will help you win approval for your channel incentive program and as a guide for maximizing your ROI.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Fielo

Member Engagement & Wellness
sponsored by Appian
WHITE PAPER: Organizations within the health care marketplace aiming to keep competitive pace need to engage their customers with transparency and convenience if they hope to maintain long-lasting relationships. Read this white paper to learn more about current customer expectations and how health care payers can partner with Appian to meet these demands.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Appian

3 Major Trends Impacting Healthcare Customer Experience
sponsored by Appian
WHITE PAPER: Read this white paper to learn how to evolve your customer experience to meet changes in regulations and customer demand that will set your healthcare organization up for long-term success.
Posted: 17 Oct 2019 | Published: 17 Oct 2019

Appian

Are You Ready for Billing Automation? 6 Questions to Help you Decide
sponsored by Fusebill
WHITE PAPER: Your subscription-based business is gaining traction and momentum—which means you have more billing and spreadsheets to deal with. Read this white paper for 6 questions to ask yourself to decide if it’s time to consider billing automation to alleviate some of these additional workloads.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

Subscription Billing Product Comparison
sponsored by Fusebill
RESEARCH CONTENT: So, you know you need to be more adaptive and flexible with your subscription offerings—now what? You can use this cheat sheet for a customer-driven comparison of 3 leading vendors to decide if any of their solutions can work for you.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

SaaS Metrics Cheat Sheet
sponsored by Fusebill
WHITE PAPER: Net MRR churn rates, CAC, CLTV, etc.—what do all these acronyms mean, and how do you make use of them? Use this SaaS metrics cheat sheet to learn all this (and more) important subscription service lingo in one place.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

Upgrade/Downgrade: Subscription Changes on the Fly
sponsored by Fusebill
PRODUCT OVERVIEW: The ability to manage customer lifecycles and optimize for revenue growth is critical for subscription-centric organizations. Read this white paper to learn how—through utilizing Fusebill's subscription upgrade/downgrade capabilities—you can adjust subscription offerings on the fly.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Fusebill

Cloud Collaboration Has Arrived: Three Critical Considerations for Migrating Voice, Video, and Contact Center Applications to the Cloud
sponsored by Burwood
WHITE PAPER: Read this white paper for 3 critical considerations for migrating voice, video, and contact center applications to the cloud.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Burwood

Evolution of the DMP: A Guide to Data Management Problems
sponsored by Adobe Inc
WHITE PAPER: Read this guide to learn in more detail how the DMP’s real-time activation capabilities mean that it is increasingly being seen as critical to customer experience.
Posted: 09 Oct 2019 | Published: 09 Oct 2019

Adobe Inc

Case Study: Goldberg HedgeFunds
sponsored by Nextiva
CASE STUDY: Before implementing Nextiva, Goldberg HedgeFunds was frustrated with the quality of their phone service, the lack of customer data visibility across systems, and the overall usability of their CRM. Read this case study to learn how they were able to improve all these problem areas by switching to Nextiva Business Communication Suite.
Posted: 08 Oct 2019 | Published: 08 Oct 2019

Nextiva

Adobe Customer Intelligence
sponsored by Adobe Inc
VIDEO: Watch this video to learn how today’s brands are making use of the Adobe Analytics Cloud to encourage multi-channel data analytics and improve organizational customer intelligence.
Posted: 07 Oct 2019 | Premiered: 07 Oct 2019

Adobe Inc

Contact Center
sponsored by NWN Corporation
PRODUCT OVERVIEW: NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.
Posted: 07 Oct 2019 | Published: 07 Oct 2019

NWN Corporation

Modernize the customer experience with your apps
sponsored by Rackspace - Intel
WHITE PAPER: In order to provide next-level digital experiences, you need to balance the modernization of existing applications with the adoption of new ones. Download this white paper to learn how to define goals for your modernization efforts and assess application readiness.
Posted: 04 Oct 2019 | Published: 04 Oct 2019

Rackspace - Intel

Adjacency Secret to Product Innovation
sponsored by Rightpoint
VIDEO: View this video to discover the importance of adjacency in product innovation, and discuss the 5 secret ingredients to adjacent innovation in a digital world.
Posted: 04 Oct 2019 | Premiered: 04 Oct 2019

Rightpoint

CX Technology Could vs. Should
sponsored by Avtex
WEBCAST: The customer experience (CX) marketplace is getting increasingly crowded as the practice becomes more popular (and necessary.) But, are all CX offerings really created equally? Watch this webinar for help bucketing the myriad of CX solutions into 5 separate groups, so you can better decide which type will deliver the results you need.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019

Avtex

5 Competencies You Need For CX Innovation
sponsored by Avtex
WEBCAST: The most effective counter to a consumer culture that bases decisions largely on price is developing a customer experience (CX) that truly differentiates your brand from other market noise. In order to deliver an innovative CX, there are 5 keys that you will want to master—watch this webinar to find out what they are and how you can get started.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019

Avtex
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