Talkdesk

RESOURCE:CCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Find out why in this Gartner Magic Quadrant, and review 9 CCaaS providers and their features to help determine the right choice for you.

Posted: 12 Nov 2019 | Published: 12 Nov 2019

EBOOK:In this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review how Talkdesk ensures data security, controls third-party access to personal data, and more.

Posted: 04 Sep 2019 | Published: 04 Sep 2019

WEBCAST:There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.

Posted: 30 Aug 2019 | Premiered: Aug 30, 2019

WHITE PAPER:Keeping up with the ever-growing amount of acronyms and technologies in the contact center sector is a constant challenge. Fortunately, you can use this pocket guide to contact center management terms to ensure that you are up-to-date with the terminology you need to know.

Posted: 30 Aug 2019 | Published: 30 Aug 2019

WHITE PAPER:Intelligent contact centers are changing customer care methods from being solely reactionary to being more holistic and data-driven. Read this white paper to learn how you too can transform your contact center with intelligent customer data integration—creating a brand that faces the test of time.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

WEBCAST:Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.

Posted: 29 Aug 2019 | Premiered: Aug 29, 2019

WHITE PAPER:According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more information here.

Posted: 28 Aug 2019 | Published: 28 Aug 2019

WEBCAST:Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

WHITE PAPER:Read this contact center KPI and benchmarking report to learn the role of key performance indicators and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

WHITE PAPER:Thanks to major innovations in tech (and the businesses that make use of them best,) customer expectations have grown exponentially. Download this customer service toolkit to help future-proof your contact center, building a base for success that holds strong throughout the coming years.

Posted: 26 Aug 2019 | Published: 26 Aug 2019

WHITE PAPER:A contact center outage is one of the most potentially damaging events that can occur to a business—often resulting in revenue loss or terminally damaged customer relationships. Read this white paper to learn the real cost of contact center downtime, and how to best deal with it.

Posted: 26 Aug 2019 | Published: 26 Aug 2019

WHITE PAPER:In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

Posted: 23 Aug 2019 | Published: 23 Aug 2019