All resources sponsored by:

Talkdesk

9 Matches
The Talkdesk Customer Experience Maturity Model
sponsored by Talkdesk
WHITE PAPER:Every brand falls into a defined CX maturity level. As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. Download this eBook to get started
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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Security Checklist: Managing Security of a Remote Contact Center
sponsored by Talkdesk
WHITE PAPER:Use this checklist to evaluate the current contact center security measures you have in place, and review some strategic considerations to help you determine where to make strategic improvements.
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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5 steps to AIsuccess: Leadingcontact centersto a Netflix-likecustomerexperience
sponsored by Talkdesk
WHITE PAPER:Despite the growth of AI, there is still considerable confusion about what it actually is, particularly around what it can do for the contact center. Download this eBook for an overview of AI in relation to the contact center, with insight on why it’s important, how to implement it in 3 steps, and more.
Posted: 01 Mar 2021 | Published: 01 Mar 2021
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2020 Talkdesk Contact Center Kpi Benchmarking Report
sponsored by Talkdesk
WHITE PAPER:Contact centers have changed considerably since last year—or even last month. In this comprehensive guide to contact centers, explore the role and value of Key Performance Indicators (KPIs), as well as 10 steps you’ll need to define your contact center KPIs. Save the guide here.
Posted: 26 Feb 2021 | Published: 26 Feb 2021
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Maximize Your Contact Center Performance with Employee Engagement
sponsored by Talkdesk
EBOOK:Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.
Posted: 17 Jun 2020 | Published: 17 Jun 2020
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How to Successfully Manage your Remote Agents
sponsored by Talkdesk
WHITE PAPER:Download this checklist to explore 5 steps contact center leaders and supervisors can take to successfully navigate the transition to remote work and continue to effectively manage and empower their agents.
Posted: 17 Jun 2020 | Published: 17 Jun 2020
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The Cloud Customer Experience: Moving Away from Avaya
sponsored by Talkdesk
WHITE PAPER:Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
Posted: 16 Jun 2020 | Published: 16 Jun 2020
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Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison
sponsored by Talkdesk
WHITE PAPER:Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 16 Jun 2020 | Published: 16 Jun 2020
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The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST:Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019
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