All Research Sponsored By:Talkdesk

Boosting Contact Center Effectiveness with AI
DATA SHEET: Download this solution overview to discover how a joint Talkdesk and AWS contact center technology leverages conversational AI to deliver 7 key capabilities that can help businesses across industries meet their unique customer service challenges and increase engagement while lowering costs.
Posted: 30 Dec 2021 | Published: 31 Dec 2021


The Future Of AI In The Contact Center
EBOOK: This report examines the key drivers and expectations of AI growth between now and 2025, including projected growth in investment, the reimagined customer journey, and the permanent, if evolving, role of human agents and staff in delivering value to customers and organizations. Save the guide here.
Posted: 17 Nov 2021 | Published: 17 Nov 2021

2021 Talkdesk Global Contact Center KPI Benchmarking Report
WHITE PAPER: Pandemic turbulence has made it challenging for businesses to gauge how their contact center performance stacks up against their peers, but performing well in digital CX has never been more important. Explore this survey report to access contact center stats across industries, regions and company sizes and tips to optimize your digital CX.
Posted: 03 Nov 2021 | Published: 03 Nov 2021


How To Prioritize CX In A Cost-Cutting Environment
EBOOK: In this guide, explore the 4 strategies CX leaders can employ—both from a business and technology perspective—to ensure their organization receives the funding and support it needs to deliver the experiences customers deserve.
Posted: 02 Nov 2021 | Published: 02 Nov 2021


Why and how to drive strategic growth through the contact center
WHITE PAPER: Efficient contact centers are key to business success, but are rarely seen as strategic assets. Instead, companies invest in CX across separate teams, losing out on the insights of their most adept professionals. Explore this whitepaper to discover how your contact center can become a revenue generating, your-top-business-initiative center.
Posted: 08 Oct 2021 | Published: 08 Oct 2021


Boosting Contact Centre Effectiveness with AI.
CASE STUDY: Right now, organizations are boosting contact center effectiveness with artificial intelligence (AI) and machine learning (ML). In this guide, discover how to increase customer engagement and lower costs with powerful capabilities with the right AI/ML solutions—and see how others are doing the same. Download the guide here.
Posted: 30 Aug 2021 | Published: 30 Aug 2021


2021 Talkdesk global contact center KPI benchmarking report
WHITE PAPER: As many organizations learned last year, turbulence can also be transformative. This report presents benchmarks for 5 contact center performance metrics applied to a wide range of industries, company sizes, and locations to inform critical business decisions, helping you use data as a tool for transformation—not as a byproduct of turbulence.
Posted: 15 Jul 2021 | Published: 15 Jul 2021


The Talkdesk Customer Experience Maturity Model
WHITE PAPER: Every brand falls into a defined CX maturity level. As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. Download this eBook to get started
Posted: 09 Apr 2021 | Published: 09 Apr 2021

Security Checklist: Managing Security of a Remote Contact Center
WHITE PAPER: Use this checklist to evaluate the current contact center security measures you have in place, and review some strategic considerations to help you determine where to make strategic improvements.
Posted: 09 Apr 2021 | Published: 09 Apr 2021

2020 Talkdesk Contact Center Kpi Benchmarking Report
WHITE PAPER: Contact centers have changed considerably since last year—or even last month. In this comprehensive guide to contact centers, explore the role and value of Key Performance Indicators (KPIs), as well as 10 steps you’ll need to define your contact center KPIs. Save the guide here.
Posted: 15 Mar 2021 | Published: 26 Feb 2021

5 steps to AIsuccess: Leadingcontact centersto a Netflix-likecustomerexperience
WHITE PAPER: Despite the growth of AI, there is still considerable confusion about what it actually is, particularly around what it can do for the contact center. Download this eBook for an overview of AI in relation to the contact center, with insight on why it’s important, how to implement it in 3 steps, and more.
Posted: 15 Mar 2021 | Published: 01 Mar 2021

Voice over VPN vs. voice over cloud: a side-by-side comparison
WHITE PAPER: Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 08 Feb 2021 | Published: 16 Jun 2020

How to Successfully Manage your Remote Agents
WHITE PAPER: Download this checklist to explore 5 steps contact center leaders and supervisors can take to successfully navigate the transition to remote work and continue to effectively manage and empower their agents.
Posted: 08 Feb 2021 | Published: 17 Jun 2020

The Cloud Customer Experience: Moving away from Avaya
WHITE PAPER: Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
Posted: 08 Feb 2021 | Published: 16 Jun 2020

Maximize Your Contact Center Performance With Employee Engagement
EBOOK: Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.
Posted: 08 Feb 2021 | Published: 17 Jun 2020

The Secret Recipe: Transforming Best-In-Class Contact Centers
WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019