Talkdesk

EBOOK:Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.

Posted: 17 Jun 2020 | Published: 17 Jun 2020

WHITE PAPER:Download this checklist to explore 5 steps contact center leaders and supervisors can take to successfully navigate the transition to remote work and continue to effectively manage and empower their agents.

Posted: 17 Jun 2020 | Published: 17 Jun 2020

WHITE PAPER:Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.

Posted: 16 Jun 2020 | Published: 16 Jun 2020

WHITE PAPER:Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.

Posted: 16 Jun 2020 | Published: 16 Jun 2020

RESEARCH CONTENT:Customer Contact Week Digital’s recent survey found that 81% of contact centers have already begun preparing and training their teams for the adoption of automation. Learn how this technology can help streamline processes and explore the other key initiatives for contact centers over the next 5 years in this 2025 Contact Center Roadmap.

Posted: 17 Jan 2020 | Published: 17 Jan 2020

WEBCAST:Many believe that AI is the future of customer service and a key disruptor for the entire contact center industry—but what does it take to implement it? Find out in this webinar, which focuses on the future of AI in the contact center and the 3 incremental steps that you can take today to apply it for maximum impact and success.

Posted: 15 Jan 2020 | Premiered: Jan 15, 2020

WHITE PAPER:An ever-expanding number of chatbot software providers, paired with continuous advancement in technology, and competitors shouting about their own AI projects, can make you want to rush deployment. But doing that is risky. Download this guide for clarity on how to create the right chatbot implementation strategy for you, quickly and easily.

Posted: 02 Dec 2019 | Published: 02 Dec 2019

WEBCAST:Watch this on-demand webinar to hear from Jafar Adibi, Head of Data Science and AI at Talkdesk about the importance of helping your customers strategize and plan their implementation of AI technologies in the contact center to ensure success. Also explore real-world examples of using AI to empower agents and supervisors.

Posted: 27 Nov 2019 | Premiered: Nov 27, 2019

RESEARCH CONTENT:Contact centers are struggling to keep their agents engaged. The word “empowerment” is regularly offered up as an end-all-be-all solution for driving culture improvement, but what does it really mean to empower agents? Find out in this trend report, which explores what it really means to empower your team members.

Posted: 27 Nov 2019 | Published: 27 Nov 2019

RESOURCE:CCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Find out why in this Gartner Magic Quadrant, and review 9 CCaaS providers and their features to help determine the right choice for you.

Posted: 12 Nov 2019 | Published: 12 Nov 2019

EBOOK:In this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review how Talkdesk ensures data security, controls third-party access to personal data, and more.

Posted: 04 Sep 2019 | Published: 04 Sep 2019

WEBCAST:There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.

Posted: 30 Aug 2019 | Premiered: Aug 30, 2019

WHITE PAPER:Keeping up with the ever-growing amount of acronyms and technologies in the contact center sector is a constant challenge. Fortunately, you can use this pocket guide to contact center management terms to ensure that you are up-to-date with the terminology you need to know.

Posted: 30 Aug 2019 | Published: 30 Aug 2019

WHITE PAPER:Intelligent contact centers are changing customer care methods from being solely reactionary to being more holistic and data-driven. Read this white paper to learn how you too can transform your contact center with intelligent customer data integration—creating a brand that faces the test of time.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

WEBCAST:Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.

Posted: 29 Aug 2019 | Premiered: Aug 29, 2019

WHITE PAPER:According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more information here.

Posted: 28 Aug 2019 | Published: 28 Aug 2019

WEBCAST:Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

WHITE PAPER:Read this contact center KPI and benchmarking report to learn the role of key performance indicators and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

WHITE PAPER:Thanks to major innovations in tech (and the businesses that make use of them best,) customer expectations have grown exponentially. Download this customer service toolkit to help future-proof your contact center, building a base for success that holds strong throughout the coming years.

Posted: 26 Aug 2019 | Published: 26 Aug 2019

WHITE PAPER:A contact center outage is one of the most potentially damaging events that can occur to a business—often resulting in revenue loss or terminally damaged customer relationships. Read this white paper to learn the real cost of contact center downtime, and how to best deal with it.

Posted: 26 Aug 2019 | Published: 26 Aug 2019

WHITE PAPER:In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

Posted: 23 Aug 2019 | Published: 23 Aug 2019