AI tools in CRM: How chatbots can transform your customer support
Consumers have more ways than ever to communicate with the brands they buy.
Many companies are leaning on early-stage AI tools to deliver hyper-personalized customer experiences, while automating tasks and enabling human workers to focus on what really matters.
In this e-guide, learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions.
Explore the benefits of customer support chatbots, which includes:
- Improving agent response time and customer satisfaction
- Providing more relevant products and services
- Reducing errors and increasing compliance
You’ll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.