Software  >   Applications Software  >   Enterprise Applications Software  >  

CRM Software

RSS Feed   
ALSO CALLED: CRM Application, Customer Relationship Management Software
DEFINITION: Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality. Apex allows developers to access Salesforce.com's back-end database and client-server interfaces to create third-party SaaS applications. Apex includes an application program interface (API) that developers can use to access user data  … 
CRM Software Reports
1 - 25 of 377 Matches Previous Page  |  Next Page
Deal-Makers' Guide to Salesforce
sponsored by ClearEdge
WHITE PAPER: This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

ClearEdge

Resetting Your Customer Service Strategy in a Time of Disruption
sponsored by Pegasystems
WHITE PAPER: Read this white paper for 5 steps you can take to provide better service to your customers during COVID-19, while simultaneously digitally transforming your strategy.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

Pegasystems

Why Emotional Connections Are Vital to Delivering Outstanding Customer Experiences
sponsored by Intrado
WHITE PAPER: Read this white paper to explore research surrounding the impact of emotional connections on good customer experiences, and get tips on establishing these connections with your customers.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

Intrado

Driving Digital Transformation & Business Value with ServiceNow
sponsored by ServiceNow
RESEARCH CONTENT: ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential business benefits enterprises may realize by deploying their solution to catalyze digital business transformation. Explore the results in this report.
Posted: 01 Jun 2020 | Published: 01 Jun 2020

ServiceNow

2020 Global Customer Experience Benchmarking Report
sponsored by NTT
RESEARCH CONTENT: Download the 2020 NTT Customer Experience report, which outlines the key CX trends and how you can provide an effortless experience for today’s connected customer.
Posted: 29 May 2020 | Published: 29 May 2020

NTT

Removing the Hurdles to Transform Banking Operations
sponsored by ServiceNow
PRODUCT OVERVIEW: In this solution brief, learn how ServiceNow is helping banks deliver the best possible customer experience while dealing with the complexities of digital transformation by connecting middle and back-end processes.
Posted: 29 May 2020 | Published: 29 May 2020

ServiceNow

A 4-Phased Approach to Delivering Effective Customer Experience During a Crisis
sponsored by Avtex
WHITE PAPER: Download this white paper to explore Avtex’s 4-phased approach to delivering an effective customer experience during a crisis.
Posted: 28 May 2020 | Published: 28 May 2020

Avtex

Beyond the Engagement Layer: How FSIs are Refocusing on Customers
sponsored by ServiceNow
WEBCAST: Watch this webinar to learn how financial services organizations can connect workflows across front, middle, and back offices with a single system to offer better customer and employee experiences, while reducing cost, improving risk and compliance, and increasing operational resilience.
Posted: 28 May 2020 | Premiered: May 28, 2020

ServiceNow

Critical Capabilities for the CRM Customer Engagement Center
sponsored by Pegasystems
RESEARCH CONTENT: Customer service and support applications are being applied to a broad range of use cases as organizations invest in their digital strategy. Application leaders supporting CRM and customer experience can use this Gartner report to shortlist vendors and their product capabilities for further evaluation. Click below to access your copy.
Posted: 27 May 2020 | Published: 27 May 2020

Pegasystems

Build for Change: Real-Time, Omni-Channel AI with Pega
sponsored by Pegasystems
WEBCAST: Pega AI delivers the right action at every customer touch by crunching millions of data points in real time. Find out how their solution works in this brief video.
Posted: 27 May 2020 | Premiered: May 27, 2020

Pegasystems

Credit Union Member Experience Success During and After COVID-19
sponsored by Avtex
RESOURCE: What should credit unions be doing and thinking about in terms of Member Experience during COVID-19? Find out in this blog post, which offers tips on how these institutions can best serve employees and communities during this time.
Posted: 20 May 2020 | Published: 20 May 2020

Avtex

5 Insider Tips to Get More out of Acoustic Analytics with Already Strained Resources
sponsored by Acoustic
WEBCAST: Amid the pandemic, many customer service teams are forced to react and go on the defense as opposed to proactively anticipating the changes in customer behaviors. How can businesses continue to stay ahead of their customers and provide the best CX? Find out in this webinar, which offers 5 insider tips for using analytics to optimize CX.
Posted: 20 May 2020 | Premiered: May 20, 2020

Acoustic

Using Analytics to Solve Customers' New Struggles
sponsored by Acoustic
WEBCAST: Download this webinar to learn how you can use analytics to uncover—and ultimately resolve—your customers’ major pain points.
Posted: 19 May 2020 | Premiered: May 19, 2020

Acoustic

3 Customer Service Megatrends In 2020: Using AI & Automation to Drive Better Experiences
sponsored by ServiceNow
RESEARCH CONTENT: Read this report to explore the top 3 AI and automation customer service trends that experts say will play a big role in your strategy for 2020.
Posted: 19 May 2020 | Published: 19 May 2020

ServiceNow

Think Beyond Traditional CRM To Elevate Your Customer Service
sponsored by ServiceNow
WHITE PAPER: One of the most effective ways to provide exception customer service is with a modern CRM solution. Learn about ServiceNow’s offering and what it can do for your business in this white paper.
Posted: 19 May 2020 | Published: 19 May 2020

ServiceNow

The 5 Productivity Secrets of Successful Salespeople
sponsored by Salesforce
EBOOK: Download this e-book to explore advice from trailblazing sales leaders on the best ways to improve productivity and foster collaboration.
Posted: 18 May 2020 | Published: 18 May 2020

Salesforce

The Evolution of Digital Experience
sponsored by Progress Software Corporation Sitefinity
EBOOK: Recently, Progress commissioned a first-of-its-kind global survey of more than 900 business leaders, web development leaders and application development leaders spanning digital experience, application development and business demands. Download the eBook and learn where your peers stand on: Strategy, results, barriers to success, and more.
Posted: 15 May 2020 | Published: 15 May 2020


Cisco Delivers Dynamic Digital Customer Engagement with Pega
sponsored by Pegasystems
CASE STUDY: Cisco was on a digital transformation journey to reinvent its customer engagement. To help them achieve that, Cisco implemented Pega’s solutions. Read this case study to learn about their experience.
Posted: 14 May 2020 | Published: 14 May 2020

Pegasystems

Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond
sponsored by Genesys
WEBCAST: For today’s FSI companies, providing great customer experiences is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Find out in this this webinar.
Posted: 14 May 2020 | Premiered: May 14, 2020

Genesys

Customer Service Metrics & KPIs You Should Be Tracking in the New Normal
sponsored by ServiceNow
EBOOK: Read this white paper to explore the recommended customer service metrics and KPIs that can help you track your organization’s success in a post-COVID world.
Posted: 14 May 2020 | Published: 14 May 2020

ServiceNow

A Ranking of 9 CCaaS Vendors: Which Ones is Right for You?
sponsored by 8x8, Inc.
RESEARCH CONTENT: Download this Gartner report for a ranking of 9 CCaaS vendors—like 8x8, NICE inContact, Five9 and other leading providers—to help you decide which solution is right for you.
Posted: 08 May 2020 | Published: 08 May 2020

8x8, Inc.

Do You Have the Right Strategy to Minimize Cost in Your Contact Center?
sponsored by NICE inContact
WHITE PAPER: How well contact centers prioritize resources can determine their organization’s ability to provide best-in-class customer service. Download this research report to explore strategies that contact centers can use to reduce costs based on their unique requirements.
Posted: 07 May 2020 | Published: 07 May 2020

NICE inContact

Customize Content for the Buying Team
sponsored by TechTarget
RESOURCE: Building content for each member of the buying team and mapping it to the customer’s journey can help fuel engagement and speed pipeline growth. But doing that successfully is easier said than done. Explore 2 steps that can help you achieve it and get other tips on creating a successful modern demand gen engine in this infographic.
Posted: 06 May 2020 | Published: 06 May 2020

TechTarget

Your Personalization Checklist
sponsored by Progress Software Corporation Sitefinity
WHITE PAPER: Personalization is a vital part of good customer service—but doing it effectively can be hard. Download this personalization checklist to make sure you have all the necessary answers and tools for a successful strategy.
Posted: 01 May 2020 | Published: 01 May 2020


How to Get Your Modern Demand Gen Engine Started
sponsored by TechTarget
RESOURCE: New channels, evolving market technology, content marketing, influencer marketing and more have fundamentally changed demand gen. Explore expert tips on how you to keep up in this TechTarget infographic and get access to their e-book “Owner’s Manual for the Modern Demand Gen Engine.”
Posted: 29 Apr 2020 | Published: 29 Apr 2020

TechTarget
1 - 25 of 377 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info