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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve  … 
CRM Reports
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The Future of Customer Engagement
sponsored by LogMeIn, Inc.
WHITE PAPER: In this white paper, learn about a digital customer engagement system that can help you deliver exceptional customer experiences across any channel or device.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

TOPICS: 
LogMeIn, Inc.

The Next Evolution of Chatbots
sponsored by LogMeIn, Inc.
WHITE PAPER: Download this white paper to learn the common characteristics that successful chatbots share so you know exactly which elements to include when creating a bot for your users to engage with.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

TOPICS: 
LogMeIn, Inc.

The Ultimate Guide to Intelligent Self-Service
sponsored by Compunnel Digital
EGUIDE: Gartner predicts that by 2020 a customer will manage 85% of their business relationships without interacting with a human. In this e-guide, discover how to make the switch to self-service customer support, and learn how to make your self-service success a reality.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

TOPICS: 
Compunnel Digital

Engage Proactively with Unified CEM
sponsored by LogMeIn, Inc.
WHITE PAPER: Download this white paper to learn how one unified platform can provide consistency across the customer journey, and how that can help your organization provide better CX and increase ROI.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

TOPICS: 
LogMeIn, Inc.

Found in Translation: How AI Technology Helps Make the Most of Your Customer Interactions
sponsored by Attivio, Inc.
WHITE PAPER: In today's hypercompetitive world, customer satisfaction is a major challenge, and customer service organizations are at the forefront in meeting this challenge. Learn how your company can use artificial intelligence (AI) techniques to help enhance this customer service.
Posted: 12 Feb 2019 | Published: 12 Feb 2019

TOPICS: 
Attivio, Inc.

Maximize Customer Engagement for Maximum Revenue Growth
sponsored by LogMeIn, Inc.
WHITE PAPER: There is a direct correlation between quality customer engagement and support, and quantifiable business outcomes. However, most organizations have not evolved their customer engagement strategy for today's digital world. In this white paper, learn about the customer engagement material model.
Posted: 12 Feb 2019 | Published: 12 Feb 2019

TOPICS: 
LogMeIn, Inc.

Customer-Centric Digital Transformation
sponsored by Compunnel Digital
RESOURCE: Download this resource to learn what separates a good customer experience from a weak one and the 3 universal criteria upon which connected customers evaluate digital experience.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

TOPICS: 
Compunnel Digital

Harness the Millennial Market and Scale-Up in Sports Betting
sponsored by Onfido
WHITE PAPER: The number of new users signing up to sports gambling platforms are on the rise, but users aren't loyal to one app. Learn how to prevent app abandonment and secure your top spenders in this informative white paper.
Posted: 08 Feb 2019 | Published: 08 Feb 2019

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Onfido

5 Must-Haves for Compelling Customer Engagement
sponsored by Xpertdoc
EBOOK: How do you create compelling customer engagement? In this e-book, uncover 5 essential strategies for driving customer engagement with digital document creation and management. Download now to get started building your customer engagement strategy, and explore the benefits of a personalized approach.
Posted: 08 Feb 2019 | Published: 08 Feb 2019

TOPICS: 
Xpertdoc

The Ultimate Guide to Site Search User Experience
sponsored by Coveo
WHITE PAPER: 30% of all web visitors will perform a search at some point on your company's website—but poor site search can leave shopping carts empty, and customers scarce. Don't fall victim to a poor site-search, explore these 8 best practices and boost your bottom line.
Posted: 07 Feb 2019 | Published: 31 Dec 2018

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Coveo

The Blueprint for Your Self-Service Journey Map
sponsored by Coveo
WHITE PAPER: According to a Forrester survey, 25% of customers will abandon a brand if met with sub-par self-service, the worst part? They'll tell their friends about it too. Prevent the embarrassment by exploring these 7 steps to a flawless self-service customer experience, and secure your brand.
Posted: 07 Feb 2019 | Published: 07 Feb 2019

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Coveo

Reverse-Engineer These 5 Omnichannel Customer Engagement Tricks to Streamline Support
sponsored by Freshworks
WHITE PAPER: According to Gartner, 81% of businesses expect to be competing on the basis of customer experience by 2020, making omnichannel engagement one of the top priorities for businesses looking to maintain their competitive edge in the digital market. Download this white paper to learn how you can get ahead with 5 simple tricks.
Posted: 05 Feb 2019 | Published: 05 Feb 2019

TOPICS: 
Freshworks

inQuba Delivers Context for Enhanced Customer Experience
sponsored by TIBCO
CASE STUDY: In this case study, learn how inQuba America was able to use TIBCO to successfully exchange data with clients' core operational and financial systems, get an in-depth view of how customers interact with their business, and more.
Posted: 04 Feb 2019 | Published: 31 Dec 2016

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TIBCO

Digitizing Communications for Better Customer Engagement
sponsored by Concentrix
WHITE PAPER: When it comes to customer engagement, you should be able to proactively notify customers, via messaging, text, email, or blended communication channels— and do so in a personalized way. Learn how you can start digitizing customer engagement so that your business is always reachable in this white paper.
Posted: 04 Feb 2019 | Published: 04 Feb 2019

TOPICS: 
Concentrix

Global Company Reaps Benefits from Connecting Documents to CRM
sponsored by Xpertdoc
CASE STUDY: What do you do if you can't keep track of your proposals? In this case study, explore how Husky transformed their proposal process with Xpertdoc, and discover how they resolved proposal discrepancies, inaccurate pricing, and failing compliance by merging their existing CRM with Xpertdoc's document construction logic.
Posted: 04 Feb 2019 | Published: 04 Feb 2019

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Xpertdoc

Self Service Soars, Increasing Customer Satisfaction
sponsored by Concentrix
RESOURCE: Download this guide to learn how your organization can do self-service the right way by giving customers the quick and easy resolution they expect.
Posted: 01 Feb 2019 | Published: 01 Feb 2019

TOPICS: 
Concentrix

Why You Need Intelligent Search To Scale And Optimize Customer Support
sponsored by Attivio
EBOOK: Intelligent search can help organizations build 360-degree customer profiles and manage changing customer expectations. Download this white paper to discover how intelligent search can help your business build customer loyalty and leverage the powers of AI.
Posted: 31 Jan 2019 | Published: 31 Jan 2019

TOPICS: 
Attivio

Miami Heat Delivers Realtime Personalized Digital Experiences with a Headless CMS
sponsored by Contentstack
CASE STUDY: The Miami HEAT may by NBA champions, but their CMS certainly wasn't a winner. To see how Contentshack helped these 3-time NBA champions captivate audiences both on and off the court, read the full case study below.
Posted: 29 Jan 2019 | Published: 29 Jan 2019

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Teleflora's business blooms with NICE inContact CXone
sponsored by NICE inContact
CASE STUDY: Download this case study to discover how Teleflora managed their worldwide presence and multiple call centers with the help of a cloud-based customer experience platform.
Posted: 29 Jan 2019 | Published: 31 May 2018

TOPICS: 
NICE inContact

The Rise of Dynamic Experience to Speed Up Customer Buying Journeys
sponsored by Contentstack
WHITE PAPER: People have high expectations for their digital experiences, and enterprises need a way to keep up. Download this white paper to learn how personalization can help your business boost its CX success rate and secure customer loyalty.
Posted: 28 Jan 2019 | Published: 18 Jun 2018

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Data as a Feature: Turning Data into Your Product's Most Potent Asset
sponsored by TIBCO
EBOOK: With data bombarding consumers and businesses from all angles, product managers face the unique challenge of turning their data from a burden into a benefit. In this e-book, uncover why treating data as a feature in product development is essential to creating a memorable CX and business success.
Posted: 25 Jan 2019 | Published: 31 Jan 2018

TOPICS: 
TIBCO

The Total Economic Impact of ServiceNow IT Business Management
sponsored by ServiceNow
ANALYST REPORT: Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.
Posted: 25 Jan 2019 | Published: 31 Oct 2018

TOPICS: 
ServiceNow

4 Transformative Best Practices for Future-Ready Customer Service Experiences
sponsored by ServiceNow
ANALYST REPORT: In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.
Posted: 24 Jan 2019 | Published: 30 Nov 2018

TOPICS: 
ServiceNow

The long march of S/4 Hana
sponsored by ComputerWeekly.com
EGUIDE: S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.
Posted: 24 Jan 2019 | Published: 24 Jan 2019

TOPICS: 
ComputerWeekly.com

A Guide to Salesforce Integration: 8 High-Impact Integrations
sponsored by TIBCO
WHITE PAPER: Reaching your goals in the digital age requires a solid customer data integration strategy. In this white paper, uncover 8 high-impact integration strategies involving Salesforce CRM—and learn how to achieve digital success with customer data integration.
Posted: 23 Jan 2019 | Published: 31 Oct 2018

TOPICS: 
TIBCO
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