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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve  … 
CRM Reports
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The Total Economic Impact of ServiceNow Customer Service Management
sponsored by ServiceNow
RESEARCH CONTENT: Organizations use ServiceNow to improve their customer service. To better understand the benefits, costs, and risks associated with an investment in ServiceNow, Forrester interviewed Epicor Software about their experience using ServiceNow. Read this Forrester research report to discover all of the results that Forrester found.
Posted: 18 Oct 2018 | Published: 18 Oct 2018

ServiceNow

Optimizing the CX Technology Ecosystem 4 Often Overlooked Areas of Innovation
sponsored by Avtex
EBOOK: Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.
Posted: 17 Oct 2018 | Published: 31 Dec 2017

Avtex

Customer Service Management 2018
sponsored by ServiceNow
WHITE PAPER: Customers become frustrated when client service representatives can't efficiently diagnose and resolve issues. Traditional CRM systems do not go beyond customer engagement. Read this white paper for more information on how financial service companies can improve their customer service.
Posted: 17 Oct 2018 | Published: 17 Oct 2018

ServiceNow

AI Business Basics: What AI Can Do for Your Business
sponsored by Microsoft
RESOURCE: The opportunity for artificial intelligence to change your business is right now. AI can help create powerful customer experiences, optimize operations and everything in-between. Perhaps it's time to get started with AI at your business. Download this brief guide to better understand AI and how it can help your business.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Microsoft

Global Autonomous Driving Market Outlook
sponsored by Microsoft
ANALYST REPORT: AI will impact the automobile industry in a remarkable number of ways. For a comprehensive global market analysis of AI, automation and automobiles, download this 82-page Frost & Sullivan automobile and automation market outlook report.
Posted: 16 Oct 2018 | Published: 31 Mar 2018

Microsoft

Reimagining Retail in the Digital Age
sponsored by Microsoft
WHITE PAPER: Retailers are facing challenges coming from a myriad of directions. In this white paper, explore the opportunities derived by digital transformation, and how retailers can reimagine their businesses and survey and thrive in today's competitive environment.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Microsoft

Artificial Intelligence & Intelligent Technologies
sponsored by ServiceNow
WHITE PAPER: According to ServiceNow, 89% of CIOs use or plan to use machine learning, and it's a key strategy for many in delivering personalized customer experiences. Read this white paper for more information on how to create more innovative customer service experiences within your organization.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

ServiceNow

AI in Retail Transforms the Marketplace
sponsored by Microsoft
RESOURCE: In industries that provide a service, customer satisfaction is everything. In this resource, see how the retail industry is using data alongside AI technologies (intelligent agents, machine learning, and cognitive services) to transform processes and develop a competitive edge.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Microsoft

Enrich Client Relationships at Scale with Intelligent Sales Advisor
sponsored by Microsoft
CASE STUDY: In this case study, explore an example of how personalized engagement, powered by cutting-edge technology, helped to rebuild customer trust, loyalty, and satisfaction. Learn how you can deliver differentiated experiences with AI and relationship-based selling to better engage customers with personalized interactions.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Microsoft

Modernizing Customer Service for the Digital Economy
sponsored by ServiceNow
WHITE PAPER: How does your business compare to your competitors in terms of delivering great customer service? Download this resource for a checklist of tips you should be following to deliver modern customer service, including how to provide an effortless service experience and use modern tech such as IoT devices.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

ServiceNow

CRM as a CX Enabler
sponsored by Avtex
WHITE PAPER: CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Avtex

Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill
sponsored by Salesforce
RESEARCH CONTENT: There is a strong correlation between how much consumers trust artificial intelligence and how much they understand it. Salesforce conducted a study to measure people's trust in AI and various products that use AI. Read this white paper to learn more about the future of AI and prepare your organization for the impact that AI will have on it.
Posted: 12 Oct 2018 | Published: 12 Oct 2018

Salesforce

Global Law Firm Embraces AI-Powered Search and Recommendations
sponsored by Coveo
CASE STUDY: Like many modern businesses, a global law firm needed to deliver more personalized experiences and increase conversions. Download this case study to learn more about how the law firm used AI search personalization to increase conversions and create more personalized experiences.
Posted: 09 Oct 2018 | Published: 09 Oct 2018

Coveo

What's Next for Brands in E-Commerce
sponsored by ChannelAdvisor
WHITE PAPER: Due to the ubiquity of e-commerce, manufacturers must create meaningful connections with consumers while simultaneously maintaining relationships with retailers and minimizing channel conflict. Read this white paper to discover the 4 key strategies that manufacturers need to use to compete in this e-commerce dominated world.
Posted: 09 Oct 2018 | Published: 09 Oct 2018

ChannelAdvisor

Case Study: Informatica Implements AI-Powered Site Search
sponsored by Coveo
WHITE PAPER: Download this case study to learn about how implementing Coveo's AI-powered site search helped Informatica provide a better customer experience.
Posted: 08 Oct 2018 | Published: 08 Oct 2018

Coveo

Global e-commerce: a $4 trillion market by 2020
sponsored by ChannelAdvisor
WHITE PAPER: According to ChannelAdvisor, worldwide retail e-commerce sales are projected to top $4 trillion by 2020. Expanding an e-commerce business globally is not as complex as it once was, and those who do not expand globally could be left behind. Learn how to stay relevant by reading this white paper.
Posted: 08 Oct 2018 | Published: 31 Dec 2017

ChannelAdvisor

Amazon Sponsored Products: A Product Overview
sponsored by ChannelAdvisor
PRODUCT OVERVIEW: With millions of retailers and brand manufacturers on Amazon, selling billions of products annually, the days of listing products on Amazon and waiting for sales to roll in are over. How can Amazon sellers stand out in a crowded market? Find out by reading this resource.
Posted: 08 Oct 2018 | Published: 31 Dec 2017

TOPICS:  CRM | Marketing | Sales
ChannelAdvisor

The Modern Analytics Platform: Balancing Dual and Dueling Imperatives
sponsored by Domo Technologies
ANALYST REPORT: In this Eckerson Group guide, see how modern analytics platforms are changing the game for business intelligence and analytics. Learn and understand the many core functions that will drive data insights into the future for competitive business and much, much more.
Posted: 04 Oct 2018 | Published: 28 Feb 2017

Domo Technologies

How Data Sharing is Revolutionizing Banking
sponsored by Data Republic
RESOURCE: Data sharing is changing a lot of things, but possibly none as much as banking and financial services. Read this blog post to discover data sharing trends and how they are impacting financial services, and what that means for providers worldwide.
Posted: 04 Oct 2018 | Published: 06 Jul 2018

Data Republic

Improving Customer Experience With Interactive Visuals
sponsored by AVI-SPL
WHITE PAPER: More companies are using dynamic content to engage and inform customers through memorable visual experience. Download this white paper to learn how you can deliver a better customer experience with technology that immerses, engages and interacts with customers.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

AVI-SPL

Automation: From 0 to 60
sponsored by Automation Anywhere
RESOURCE: Don't miss this opportunity to learn more about laying a foundation for automation so that your organization can remain efficient and competitive in the ever evolving market. Explore 6 qualities your automation software should have, 4 potential benefits of automation, and much more.
Posted: 24 Sep 2018 | Published: 24 Sep 2018

Automation Anywhere

Why You Should Score Sales Reps
sponsored by Rekener
WHITE PAPER: In this white paper, learn about sales rep scorecards and how they can provide sales leaders with an easy and actionable way to score their reps. Find out how managers can score and compare reps and teams to get a real time snapshot of where reps rank.
Posted: 20 Sep 2018 | Published: 20 Sep 2018

Rekener

Vendor Spotlight: Information Discovery and Knowledge Discovery in the Era of Cognitive Applications
sponsored by Sinequa
WHITE PAPER: In this IDC vendor spotlight, learn about the evolution of the enterprise software industry and how AI techniques are being combined to provide intelligent automation.
Posted: 19 Sep 2018 | Published: 31 Jul 2017

Sinequa

CW ANZ – September 2018: Get to grips with DevOps
sponsored by ComputerWeekly.com
EZINE: The burgeoning DevOps culture in Australia has attracted new market players and led major companies to embrace the movement to get development and operations teams working in unison.
Posted: 14 Sep 2018 | Published: 14 Sep 2018

ComputerWeekly.com

Track Sales Rep Targets Faster and Easier
sponsored by Rekener
WHITE PAPER: Download this white paper to learn about Sales Rep Scorecards, and how they can automate all of your sales rep tracking--without endless spreadsheets, Salesforce or HubSpot CRM reports.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

Rekener
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