All resources sponsored by:

ConvergeOne

11 Matches
Create and implement an all-purpose multichannel contact center
sponsored by ConvergeOne
EBOOK:Find out why it's hard to determine exactly how to integrate social channels with CRM and how your business model -- and finding where your customers hang out -- will show the way.
Posted: 03 May 2018 | Published: 03 May 2018
Get This Now


Boosting the CX with Customer Service Analytics
sponsored by ConvergeOne
EGUIDE:In this e-guide, uncover how you can use analytics to improve the customer experience and enhance field services, which translates to more satisfied and loyal customers.
Posted: 11 Jun 2018 | Published: 06 Jun 2018
Get This Now


Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE:Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018
Get This Now


AI in CRM: 10 Tips for Implementing Bots
sponsored by ConvergeOne
EGUIDE:Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots.
Posted: 23 May 2018 | Published: 18 May 2018
Get This Now


Contact Center Technology and Automation Tools You Should Know
sponsored by ConvergeOne
EGUIDE:Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
Posted: 14 May 2018 | Published: 14 May 2018
Get This Now


Figure Out the Future of your Contact Center
sponsored by ConvergeOne
EGUIDE:Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.
Posted: 10 May 2018 | Published: 07 May 2018
Get This Now


Improving the Customer Experience Journey with Analytics
sponsored by ConvergeOne
EGUIDE:Explore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service.
Posted: 09 May 2018 | Published: 09 May 2018
Get This Now


Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE:Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018
Get This Now


Build Multilayered Defense for the Cloud and Endpoints
sponsored by ConvergeOne
EGUIDE:Creating a multilayered defense system within a network is necessary for advanced security protection. In this e-guide, security experts Frank Siemons and Ed Tittel discuss intrusion detection and prevention for the cloud and provide key criteria to evaluate endpoint security products for malware protection.
Posted: 14 Mar 2018 | Published: 12 Mar 2018
Get This Now


Optimizing Endpoint Security for the Enterprise
sponsored by ConvergeOne
EGUIDE:Given the diversity of devices, combined with the wide assortment of users that now connect to an enterprise network, securing endpoints is extremely challenging. Explore this expert e-guide to gain insight into optimizing endpoint security strategies to protect networks and data from attacks.
Posted: 14 Mar 2018 | Published: 12 Mar 2018
Get This Now


Contact center software features help fulfill the customer's journey
sponsored by ConvergeOne
EBOOK:From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization.
Posted: 19 Jan 2017 | Published: 19 Jan 2017
Get This Now


11 Matches
Page: 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement