Contact Center Services

RESOURCE: Many companies have struggled to shift contact center employees to a work-from-home model. Fortunately for you, remote contact center employees can actually improve the customer experience—with the right set of best practices. Read this article to discover how you can overcome the inevitable challenges of remote work and come out on top in the end.

Posted: 14 May 2021 | Published: 14 May 2021

WHITE PAPER: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.

Posted: 02 Apr 2021 | Published: 02 Apr 2021

RESOURCE: Is your organization searching for a way to get a unified view into your entire cloud communications infrastructure? NWN’s Experience Management Platform strives to help you through advanced analytics, reporting, a customer success center and proactive alerting. Click this brief to learn how it’s helping distribute the COVID-19 vaccine.

Posted: 01 Mar 2021 | Published: 01 Mar 2021

DATA SHEET: Meeting customer demands and delivering an excellent experience consistently across channels is a core challenge for every organization. Read this solution brief to learn about the NWN Contact Center offering, and how it can help you simplify service management and instead focus on optimizing your customers' experiences.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

EGUIDE: Explore 5 ways a business's workflow can benefit from chatbots for the contact center in this expert guide.

Posted: 27 Jan 2021 | Published: 25 Jan 2021

WHITE PAPER: This white paper will help you create a roadmap to succeed in the post-COVID-19 era by offering a new strategy for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.Download your copy to get started.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

EBOOK: In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

RESEARCH CONTENT: Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this Nemertes report for expert tips on navigating a successful transition.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.

Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

DATA SHEET: When it comes to unified communications, supported UCaaS, CCaaS (Contact-Center-as-a-Service) and collaboration for full communication enablement can all add up to critical success. Now, companies using Microsoft Teams can experience the full power of these services. Scan this data sheet for full details.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

RESEARCH CONTENT: Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.

Posted: 12 Jan 2021 | Published: 12 Jan 2021

EGUIDE: IT departments are constantly seeking ways to move applications, data and services to the cloud. Yet, UC has remained in-house and on premises longer. But, over the years, managed UC services have come a long way to create a solid set of benefits that may convince business leaders to reconsider. In our expert guide, dive into 4 of those benefits.

Posted: 28 Dec 2020 | Published: 28 Dec 2020

EGUIDE: Contact center software buyers must consider features including data reporting, speech analytics, routing methods and AI. Learn what to look for with this guide to RFP creation.

Posted: 02 Dec 2020 | Published: 02 Dec 2020

WEBCAST: NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.

Posted: 18 Nov 2020 | Premiered: Nov 18, 2020

EGUIDE: Selecting contact center software is a daunting task. Contact center software is the heart of an organization, handling all inbound and outbound contacts, and it's critical for driving efficient and effective business performance. Explore some expert tips for choosing a contact center software system in this guide.

Posted: 18 Nov 2020 | Published: 18 Nov 2020

PRODUCT OVERVIEW: ChaseData CCaaS uses a suite of outbound calling solutions to help you maximize your live answer connection rates, avoid SCAM LIKELY, keep you in 100% compliance with TCPA, and more. Learn more about their solution and how you can get started in this white paper.

Posted: 18 Nov 2020 | Published: 18 Nov 2020

WHITE PAPER: In this brief white paper, learn about Chase Data’s CCaaS Agent Workstation offering, which is designed to help agents manage multiple channels and provide the quickest, most effective customer service. Download now to learn about key features and possible use cases.

Posted: 18 Nov 2020 | Published: 18 Nov 2020

VIDEO: Many teams are now working from home and this is set to continue for a while. Explore some of the common remote issues in the recruitment industry and how CloudCall can help overcome them in this brief video.

Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

WEBCAST: Analyzing call data can reveal powerful insights into how your business is operating and how improvements can be made. With many businesses working remotely, it’s more important than ever to be able to accurately track activity levels. Watch this video for an in-depth look at the benefits of call reports.

Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

EBOOK: The adoption of Microsoft Teams has increased exponentially since COVID-19 began.FourNet takes Teams beyond internal employee collaboration by integrating the solution into contact centers. Read this eBook to learn about FourNet’s Teams integration offering, including key benefits, deployment timeline, and more

Posted: 16 Oct 2020 | Published: 16 Oct 2020

WHITE PAPER: The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Posted: 31 Jul 2020 | Published: 31 Jul 2020

RESOURCE: 69% of employees waste up to 60 minutes per day navigating between apps. With an overload of apps in today’s businesses, employees are becoming disengaged due to poor user experience, and this disengagement trickles down to your customers. View this infographic for more on why your communications may be slowing you down.

Posted: 31 Jul 2020 | Published: 30 Jun 2020

WHITE PAPER: Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.

Posted: 01 Jul 2020 | Published: 01 Jul 2020