Contact Center Services

ANALYST REPORT: Genesys software was recently ranked above their competition when compared to 17 other companies in the Frost and Sullivan European Contact Center as a Service Market, 2020 report. Download a copy to see why and explore key features of the platform.

Posted: 06 Jul 2020 | Published: 06 Jul 2020

WHITE PAPER: Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.

Posted: 01 Jul 2020 | Published: 01 Jul 2020

WEBCAST: For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.

Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

WEBCAST: Today’s contact centers are under constant pressure to provide consistent, high-quality experiences for customers. One of the most effective ways to ensure that happens is to use a quality assurance solution. Learn about Empirix’s contact center assurance solutions and the benefits you could achieve by using one in this brief video.

Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

EBOOK: Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.

Posted: 17 Jun 2020 | Published: 17 Jun 2020

WHITE PAPER: Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.

Posted: 16 Jun 2020 | Published: 16 Jun 2020

WHITE PAPER: Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.

Posted: 16 Jun 2020 | Published: 16 Jun 2020

EBOOK: A Collaborative Contact Center can offer benefits including significant cost savings, faster problem resolution, and deeper customer relationships. Download this eBook to learn about this modern approach and see how you can get started upgrading your contact center today.

Posted: 15 Jun 2020 | Published: 15 Jun 2020

WHITE PAPER: AI has proved to be a helpful tool in modernizing the call center, reinvigorating its profitability, and bringing it back to the forefront of business operations. Read this eBook to learn about the Genesys AI, and how their predictive AI-powered tool can help empower your call center with better customer-agent connections.

Posted: 18 May 2020 | Published: 18 May 2020

WHITE PAPER: Download this contact center work-from-home checklist to explore 10 tips that can help ensure your organization is all packed and prepared for their remote work journey.

Posted: 11 May 2020 | Published: 11 May 2020

EBOOK: Read this eBook to learn how you can better leverage quality management in your contact center, as well as 5 tips you can use to boost the effectiveness of your program

Posted: 11 May 2020 | Published: 11 May 2020

WHITE PAPER: Learn why cloud contact centers are taking over, and how digital transformation is making them more unified, collaborative and intelligent in this white paper.

Posted: 24 Apr 2020 | Published: 24 Apr 2020

WHITE PAPER: Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.

Posted: 24 Apr 2020 | Published: 24 Apr 2020

WHITE PAPER: There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for you, and how can you handle them better? Find out in this white paper, which explores the effects of hold times on your customers’ experience and tips to help you tackle the issue.

Posted: 22 Apr 2020 | Published: 22 Apr 2020

WHITE PAPER: Download this white paper for expert advice on how to manage a WFH contact center.

Posted: 22 Apr 2020 | Published: 22 Apr 2020

WHITE PAPER: Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.

Posted: 21 Apr 2020 | Published: 21 Apr 2020

WHITE PAPER: When it comes to disaster planning in contact centers, the focus is often placed on recovery instead of business continuity—but both are equally important. Download this white paper to learn how you can minimize impact from disasters and emergencies through a proactive strategy.

Posted: 13 Apr 2020 | Published: 13 Apr 2020

WEBCAST: Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact.

Posted: 26 Feb 2020 | Premiered: Feb 26, 2020

EBOOK: By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center.

Posted: 04 Feb 2020 | Published: 04 Feb 2020

WHITE PAPER: Over the last decade, most of the predictions surrounding the state of the contact center have revolved around: AI, omnichannel technology, digital transformation, employee experience and analytics. So, what will be 2020 bring? Find out in this trend report by 8x8, which explores the 8 contact center trends to watch in the upcoming year.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

WHITE PAPER: Contact center operations software provides businesses with the capabilities necessary to run a customer contact center—but with all the software options available, how do you know which is the best choice for you? Find out in this G2 Grid Report for Contact Center Infrastructure, which ranks 41 vendors and their features.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

WHITE PAPER: Meeting today’s increasing customer expectations means having the right technology to support your call center—which is why so many organizations are moving to a cloud-based platform. Download this eBook to find out how 4 call centers upgraded their technology and achieved ROI by moving their call center to the cloud.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

DATA SHEET: Together, CallTower and Five9 empower the Microsoft Teams digital environment to provide a strong, positive customer experience. In this brief, explore the capabilities of CallTower’s Microsoft Teams Direct Routing and Five9 Blended Cloud Contact Center.

Posted: 27 Jan 2020 | Published: 27 Jan 2020

DATA SHEET: CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans. In this brief, compare the prices of CallTower and Microsoft’s Direct Routing for Teams.

Posted: 27 Jan 2020 | Published: 27 Jan 2020

WHITE PAPER: Competitive organizations are increasingly turning to cloud-hosted contact center technology. Read this 2020 roadmap to learn what capabilities your modern contact center should have, and why so many organizations are turning to the cloud for better performance and CX.

Posted: 23 Jan 2020 | Published: 23 Jan 2020