Contact Center Services

WHITE PAPER: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.

Posted: 02 Apr 2021 | Published: 02 Apr 2021

RESOURCE: Is your organization searching for a way to get a unified view into your entire cloud communications infrastructure? NWN’s Experience Management Platform strives to help you through advanced analytics, reporting, a customer success center and proactive alerting. Click this brief to learn how it’s helping distribute the COVID-19 vaccine.

Posted: 01 Mar 2021 | Published: 01 Mar 2021

ANALYST REPORT: This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.

Posted: 24 Feb 2021 | Published: 09 Nov 2020

DATA SHEET: Meeting customer demands and delivering an excellent experience consistently across channels is a core challenge for every organization. Read this solution brief to learn about the NWN Contact Center offering, and how it can help you simplify service management and instead focus on optimizing your customers' experiences.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

RESOURCE: When it comes to UC, enterprises can no longer afford to cling to static solutions producing unpredictable returns. Enhanced collaboration through cloud performance at scale needs to become part of the stack. By opening this infographic, you can get a glimpse of Lumen and Cisco’s partnership, designed to deliver reliable, high-impact UCaaS.

Posted: 11 Feb 2021 | Published: 11 Feb 2021

EGUIDE: Explore 5 ways a business's workflow can benefit from chatbots for the contact center in this expert guide.

Posted: 27 Jan 2021 | Published: 25 Jan 2021

WHITE PAPER: This white paper will help you create a roadmap to succeed in the post-COVID-19 era by offering a new strategy for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.Download your copy to get started.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

EBOOK: In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

RESEARCH CONTENT: Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this Nemertes report for expert tips on navigating a successful transition.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.

Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

DATA SHEET: When it comes to unified communications, supported UCaaS, CCaaS (Contact-Center-as-a-Service) and collaboration for full communication enablement can all add up to critical success. Now, companies using Microsoft Teams can experience the full power of these services. Scan this data sheet for full details.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

RESOURCE: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

PRODUCT OVERVIEW: In this product overview, learn about Avaya’s cloud-based contact center solution, Avaya OneCloud CCaaS ,and its features, as well as how it can help you build customer loyalty, maximize employee and team performance, and more. Get started today by downloading your copy.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

RESEARCH CONTENT: Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.

Posted: 12 Jan 2021 | Published: 12 Jan 2021

EGUIDE: IT departments are constantly seeking ways to move applications, data and services to the cloud. Yet, UC has remained in-house and on premises longer. But, over the years, managed UC services have come a long way to create a solid set of benefits that may convince business leaders to reconsider. In our expert guide, dive into 4 of those benefits.

Posted: 28 Dec 2020 | Published: 28 Dec 2020

WHITE PAPER: Download this white paper for a look at how contact centers are adopting newer, digital channels, and explore tips for adjusting to customers’ ever-changing expectations.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

WHITE PAPER: In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers.

Posted: 16 Dec 2020 | Published: 16 Dec 2020

WHITE PAPER: For many organizations, UC and contact centers have operated separately, leaving agents in silos and sales/marketing/product teams out of the loop. But the market is shifting towards a complete unification of these tools under a single vendor. In this white paper, learn about the benefits of combining UC and contact center solutions.

Posted: 15 Dec 2020 | Published: 15 Dec 2020

EBOOK: The coronavirus pandemic has forced most contact centers into rapid transformation. In this white paper, RingCentral examines the effects of COVID-19 on business practices, with insights on how consumer behaviors are likely to shape the future requirements of the contact center and its employees. Download now to learn more.

Posted: 14 Dec 2020 | Published: 14 Dec 2020

EGUIDE: Contact center software buyers must consider features including data reporting, speech analytics, routing methods and AI. Learn what to look for with this guide to RFP creation.

Posted: 02 Dec 2020 | Published: 02 Dec 2020

WEBCAST: NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.

Posted: 18 Nov 2020 | Premiered: Nov 18, 2020

EGUIDE: Selecting contact center software is a daunting task. Contact center software is the heart of an organization, handling all inbound and outbound contacts, and it's critical for driving efficient and effective business performance. Explore some expert tips for choosing a contact center software system in this guide.

Posted: 18 Nov 2020 | Published: 18 Nov 2020

PRODUCT OVERVIEW: ChaseData CCaaS uses a suite of outbound calling solutions to help you maximize your live answer connection rates, avoid SCAM LIKELY, keep you in 100% compliance with TCPA, and more. Learn more about their solution and how you can get started in this white paper.

Posted: 18 Nov 2020 | Published: 18 Nov 2020