Contact Center Services

PRODUCT OVERVIEW: Whether it’s a new business quote, a billing inquiry, or a claim, insurers are transforming the way they deliver customer service with the help of automation, AI and other emerging technologies. Download this product sheet to learn about one contact center offering that utilizes all those technologies and more to offer the ultimate CX.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

WHITE PAPER: Competitive organizations are increasingly turning to cloud-hosted contact center technology. Read this 2020 roadmap to learn what capabilities your modern contact center should have, and why so many organizations are turning to the cloud for better performance and CX.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

RESEARCH CONTENT: Customer Contact Week Digital’s recent survey found that 81% of contact centers have already begun preparing and training their teams for the adoption of automation. Learn how this technology can help streamline processes and explore the other key initiatives for contact centers over the next 5 years in this 2025 Contact Center Roadmap.

Posted: 17 Jan 2020 | Published: 17 Jan 2020

WEBCAST: Many believe that AI is the future of customer service and a key disruptor for the entire contact center industry—but what does it take to implement it? Find out in this webinar, which focuses on the future of AI in the contact center and the 3 incremental steps that you can take today to apply it for maximum impact and success.

Posted: 15 Jan 2020 | Premiered: Jan 15, 2020

WHITE PAPER: Organizations are increasingly leveraging AI and machine learning (ML) in their contact centers to analyze every customer interaction and uncover any actionable intelligence. Download this white paper to learn how you can implement AI and ML to assist with your customer interaction analysis.

Posted: 11 Dec 2019 | Published: 11 Dec 2019

RESOURCE: CCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Find out why in this Gartner Magic Quadrant, and review 9 CCaaS providers and their features to help determine the right choice for you.

Posted: 12 Nov 2019 | Published: 12 Nov 2019

WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.

Posted: 26 Sep 2019 | Premiered: Apr 4, 2018

WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.

Posted: 25 Sep 2019 | Published: 31 Dec 2017

EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly

Posted: 23 Sep 2019 | Published: 04 Sep 2019

WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.

Posted: 19 Sep 2019 | Published: 31 Dec 2017

EBOOK: In this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review how Talkdesk ensures data security, controls third-party access to personal data, and more.

Posted: 04 Sep 2019 | Published: 04 Sep 2019

WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.

Posted: 28 Aug 2019 | Published: 28 Aug 2019

WHITE PAPER: Read this contact center KPI and benchmarking report to learn the role of key performance indicators and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

WHITE PAPER: In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

Posted: 23 Aug 2019 | Published: 23 Aug 2019

WHITE PAPER: View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

WHITE PAPER: In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.

Posted: 12 Jun 2019 | Published: 12 Jun 2019

WHITE PAPER: View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.

Posted: 07 Jun 2019 | Published: 07 Jun 2019

WHITE PAPER: Download this white paper to learn about the critical role of contact centers in building lasting customer relationships, and why it is important to deliver the best experiences at every touch point, especially in financial services.

Posted: 04 Jun 2019 | Published: 04 Jun 2019

WHITE PAPER: Download this white paper to learn how an intelligent contact center can provide a complete, single view of the customer while driving rapid revolution, leading to superior agent performance and world-class customer experiences.

Posted: 31 May 2019 | Published: 31 May 2019

RESEARCH CONTENT: In this market study, discover the popular investment areas shaping the development of the modern contact center. Explore the urgent investment priorities for contact centers looking to modernize their everyday processes, and review how your organization's contact center can benefit from intelligent technology.

Posted: 14 May 2019 | Published: 30 Nov 2018

WEBCAST: Download this webinar to listen to Julien Corbe, Financial Services Advisory Leader at PwC, and Michael Heffner, VP of Global Industry at Appian, as they discuss how financial institutions can evolve customer experiences by leveraging automation, AI, and other emerging technologies.

Posted: 08 May 2019 | Premiered: May 8, 2019

VIDEO: In this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you.

Posted: 02 May 2019 | Premiered: 02 May 2019

VIDEO: Contact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.

Posted: 02 May 2019 | Premiered: 17 Jan 2019

WHITE PAPER: Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EGUIDE: In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.

Posted: 03 Jul 2019 | Published: 01 Jul 2019