Royal Bank of Scotland
sponsored by LogMeIn, Inc.
CASE STUDY:
Royal Bank of Scotland implemented a tool that provided agents with contextual information about each customer in real-time, as well as relevant solution suggestions for improved efficiency and customer retention—read more to find out what the used.
Posted: 21 May 2019 | Published: 31 Dec 2018
|
|
|
Contact Center Success with Appian
sponsored by Appian
VIDEO:
Contact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.
Posted: 02 May 2019 | Premiered: 17 Jan 2019
|
|
|
How to Be a Customer Experience Leader
sponsored by West IP Communications
WHITE PAPER:
According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017
|
|
|
The Value of Customer Support Across Your Organization
sponsored by Squelch
EBOOK:
As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
|
|
|
Build a Better Maze: How to Inspire Exploration and Discovery with Improved Media Recommendations
sponsored by SoftServe
WHITE PAPER:
Download this white paper to learn about the process of building a media recommendation engine that is capable of inspiring the viewer and delivering competitive differentiation.
Posted: 15 Feb 2019 | Published: 15 Feb 2019
|
|
|
Prepare Your Service Desk for Digital Transformation
sponsored by Freshworks
RESEARCH CONTENT:
View this research report to gain a better understanding of the role the service desk plays in digital business transformation. Discover the major motivations behind digital transformation projects, and explore how service desk professionals feel about digital business transformation.
Posted: 06 Jun 2019 | Published: 31 Dec 2018
|
|
|
A Look at 5 Contact Center Automation Tools
sponsored by Genesys
EGUIDE:
In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.
Posted: 31 Oct 2017 | Published: 27 Oct 2017
|
|
|
The Future of Web Content Management
sponsored by Ektron, Inc.
WHITE PAPER:
When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
Posted: 17 May 2011 | Published: 17 May 2011
|
|
|
Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
Posted: 17 Aug 2012 | Published: 17 Aug 2012
|
|
|
A contact center manager's guide to integrating self-service
sponsored by KANA
EBOOK:
Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.
Posted: 15 Aug 2012 | Published: 01 Aug 2012
|
|
|
|
|
|
