Customer Self Service

VIDEO: Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.

Posted: 18 Nov 2020 | Premiered: 18 Nov 2020

EZINE: In this week's Computer Weekly, we examine how the fashion world and clothing retailers are using technology to better understand customers. Brexit continues to dominate conversation in the UK tech sector – we find out the hopes and fears of the industry. And we look at how to use OpenStack in a hyper-converged infrastructure. Read the issue now.

Posted: 10 Nov 2017 | Published: 10 Nov 2017

DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.

Posted: 13 May 2020 | Published: 13 May 2020

CASE STUDY: FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.

Posted: 10 Dec 2020 | Published: 10 Dec 2020

WHITE PAPER: Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.

Posted: 23 Mar 2020 | Published: 23 Mar 2020

EBOOK: With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

RESOURCE: What does it mean to deliver a unified customer experience? It means combining data, AI, and analytics to offer proactive, memorable service—something that’s easier said than done. Learn how you can get started creating a unified customer experience, and the benefits that offers in this blog post.

Posted: 19 Aug 2020 | Published: 19 Aug 2020

WEBCAST: This webcast from Podium discusses the simple things that businesses can do to continue growing through the pandemic and beyond. Access it here to learn how to optimize your web presence to drive more leads, stand out from your competition by building a strong online reputation, effectively communicate with customers, and more!

Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

Posted: 22 Dec 2016 | Published: 20 Dec 2016