Customer Self Service

BLOG: Growing populations, legacy IT infrastructure, and changing customer expectations are all serious problems for utilities. But with the right strategy, you can improve your customer experience while reducing your reliance on legacy systems. Read on to discover how Skedulo is helping utilities provides grow just as fast as the market changes.

Posted: 30 Jun 2021 | Published: 30 Jun 2021

WHITE PAPER: According to LivePerson, 71% customers have abandoned online shopping carts worth up to $3.17 billion. Read on to see how better messaging experiences, artificial intelligence augmented processes, and integrated applications are transforming online retail and helping organizations overcome the novel challenges e-commerce presents.

Posted: 13 Jul 2021 | Published: 13 Jul 2020

VIDEO: Watch this short video to learn how you can meet the multifaceted needs of your students and improve their experience via personalized, high-quality communications at scale on Salesforce Education Cloud.

Posted: 13 May 2021 | Premiered: 13 May 2021

EBOOK: Your customers expect personalized experiences at every stage of their journey, but creating an unmatched CX requires a robust, agile strategy where all teams contribute. Visit this resource page and discover how your team can succeed with a digital transformation and start powering better digital experiences.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

RESOURCE: Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

Posted: 28 Sep 2020 | Published: 28 Sep 2020

ANALYST REPORT: Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

Posted: 05 Jan 2021 | Published: 05 Jan 2021

CASE STUDY: Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

RESOURCE: COVID-19 has highlighted the importance of having a contact center that can support mobile, omnichannel customer service. As you head into 2021, it's important to re-evaluate your current contact center strategy, to identify—and remedy—any existing weaknesses. Grab a copy of our guide to get started.

Posted: 01 Mar 2021 | Published: 01 Mar 2021

EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

Posted: 22 Dec 2016 | Published: 20 Dec 2016

EGUIDE: Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

Posted: 20 Jul 2016 | Published: 19 Jul 2016