The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE:
Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020
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Digital Communications in Global Logistics
sponsored by Vonage
EBOOK:
Download this guide to see how using digital communications tools like WhatsApp, Facebook Messenger and other solutions can help you optimize delivery services and improve customer experiences.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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How to Run a Photo Contest: Your Complete Guide
sponsored by Submittable
WHITE PAPER:
A well-run photo contest can help boost brand visibility and broaden your reach. On the other hand, a disorganized photo contest can be a regrettable waste of resources. Download this guide to explore what the entire process looks like—from crafting the initial idea to tracking final results so that you can plan for your next successful contest.
Posted: 03 Feb 2020 | Published: 03 Feb 2020
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Supercharging customer service: Reimagining the operator experience at Grocery Outlet
sponsored by ServiceNow
CASE STUDY:
Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.
Posted: 25 Jun 2020 | Published: 25 Jun 2020
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Your Go-To Guide for Web Personalization with Progress Sitefinity
sponsored by Progress Software Corporation Sitefinity
EBOOK:
Download this e-book for a refresher of content personalization fundamentals and learn how Progress Sitefinity CMS and Sitefiniity Insight can help manage, organize, and deliver your content.
Posted: 15 May 2020 | Published: 15 May 2020
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How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%
sponsored by Fractal
RESOURCE:
Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.
Posted: 28 Sep 2020 | Published: 28 Sep 2020
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Solve your call center’s seasonal capacity problem
sponsored by Genesys
EBOOK:
Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
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Delivering on the Promise of a Great Customer Journey
sponsored by Progress Software Corporation Sitefinity
WHITE PAPER:
Customer satisfaction and customer relationship management are crucial components to any successful business strategy, and businesses are realizing this—about 2/3 of organizations have customer experience initiatives underway. Read on to learn more about customer expectations, market trends, and business strategies about customer satisfaction.
Posted: 05 May 2020 | Published: 01 Jan 2020
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Service KPIs: 18 Things to Consider
sponsored by Vonage
WHITE PAPER:
Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.
Posted: 02 Mar 2020 | Published: 02 Mar 2020
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The Essential Role of a Modern Contact Center
sponsored by Avaya
RESOURCE:
The coronavirus pandemic has had lasting effects on the contact center. It’s motivated many vendors to shift focus and consider new areas of innovation. Explore Avaya’s take on how the contact center has—and will continue to—change as a result of digitization and business uncertainty in this blog post.
Posted: 30 Sep 2020 | Published: 30 Sep 2020
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