Customer Self Service

EBOOK: With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

EBOOK: Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.

Posted: 16 Dec 2020 | Published: 16 Dec 2020

WHITE PAPER: Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

Posted: 26 Jan 2021 | Published: 22 Jan 2021

RESOURCE: Access this infographic to discover how data-driven connected intelligence is allowing retailers to personalize their customer experience, predict purchasing and inventory trends, create omnichannel customer engagement strategies, optimize business processes, and more.

Posted: 15 Mar 2021 | Published: 15 Mar 2021

CASE STUDY: When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

EBOOK: Your customers expect personalized experiences at every stage of their journey, but creating an unmatched CX requires a robust, agile strategy where all teams contribute. Visit this resource page and discover how your team can succeed with a digital transformation and start powering better digital experiences.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

EZINE: In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.

Posted: 16 Mar 2018 | Published: 16 Mar 2018

CASE STUDY: Swedish natural beauty company Oriflame needed to build an app able to integrate seamlessly with Alipay and WeChat. They were able to accomplish this using Sitecore Experience Platform with a headless architecture approach using Sitecore JavaScript Services Technical Preview. Learn more here.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

EBOOK: Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.

Posted: 16 Dec 2020 | Published: 16 Dec 2020

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019