Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE:
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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The 3 Dimensions of Monitoring Digital Customer Experience
sponsored by New Relic
RESOURCE:
How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization
Posted: 15 Jul 2019 | Published: 15 Jul 2019
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Is Your Retail Environment Ready for Headless Commerce
sponsored by DMI Inc
WHITE PAPER:
Read this white paper to find out how headless commerce can simplify and improve CX by decoupling the customer experience from background functions and redirections.
Posted: 25 Sep 2019 | Published: 25 Sep 2019
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Cloud Collaboration Has Arrived: Three Critical Considerations for Migrating Voice, Video, and Contact Center Applications to the Cloud
sponsored by Burwood
WHITE PAPER:
Read this white paper for 3 critical considerations for migrating voice, video, and contact center applications to the cloud.
Posted: 10 Oct 2019 | Published: 10 Oct 2019
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Computer Weekly – 14 November 2017: How fashion is turning to tech to get closer to customers
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we examine how the fashion world and clothing retailers are using technology to better understand customers. Brexit continues to dominate conversation in the UK tech sector – we find out the hopes and fears of the industry. And we look at how to use OpenStack in a hyper-converged infrastructure. Read the issue now.
Posted: 10 Nov 2017 | Published: 10 Nov 2017
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Contact Center Success with Appian
sponsored by Appian
VIDEO:
Contact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.
Posted: 02 May 2019 | Premiered: 17 Jan 2019
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Transforming the Customer Journey
sponsored by MASERGY
RESEARCH CONTENT:
With this white paper, explore key strategies for building and fostering a successful customer journey. Gain a better understanding of the technologies impacting today's customer experience, and learn how to transform your customer journey into a successful feature of your organization.
Posted: 13 Aug 2019 | Published: 13 Aug 2019
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CX Design is More than Just Journey Mapping
sponsored by Avtex
VIDEO:
View this webinar from Avtex to discover 7 key topics impacting the success of your CX strategy, and learn how optimizing them can lead to better customer experiences.
Posted: 02 Oct 2019 | Premiered: 25 Jul 2018
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How to Be a Customer Experience Leader
sponsored by West IP Communications
WHITE PAPER:
According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017
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How Automated Contact Services Help One Health Center Reduce Missed Appointments
sponsored by Microsoft
EGUIDE:
In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service.
Posted: 14 Feb 2017 | Published: 09 Feb 2017
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