Customer Self Service

WHITE PAPER: Download this white paper to learn about Twitter's evolving role as an interface for company-customer relations and how organizations can take advantage of the platform's key features to advance the work of customer service teams.

Posted: 27 Nov 2018 | Published: 27 Nov 2018

VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.

Posted: 07 Dec 2018 | Premieres: 25 Dec 2018

RESEARCH CONTENT: Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.

Posted: 14 Nov 2018 | Published: 17 Oct 2018

VIDEO: TBD92% of execs agree that organizations need to adapt their service models to keep up with customer needs, per the Connected Manufacturing Service Report. In this webcast, hear IFS global industry director Mark Brewer explain what companies should know about customer service in field services.

Posted: 09 May 2018 | Premiered: 18 Apr 2018

EBOOK: Download this e-book to learn how digital platform technologies can help your organization spark real change with ease and boost customer advocacy for good, ensuring a seamless omni-channel customer experience.

Posted: 30 Nov 2018 | Published: 30 Nov 2018

RESOURCE: Access this concise resource to learn how to upgrade your traditional IVR system to a next generation one and increase customer satisfaction by making it simpler and faster for customer to self-serve.

Posted: 29 Jan 2015 | Published: 29 Jan 2015

VIDEO: In this webcast, Michelle Peluso discusses with a panel of customer service executives the challenge of building and maintaining long-lasting client relationships, and best practices to engage and nurture them successfully.

Posted: 06 Sep 2018 | Premiered: 06 Sep 2018

WHITE PAPER: In this white paper, find out what it means to deploy conversational AI for the enterprise to provide new insights and ways to optimize the customer experience. Continue reading to learn how to design one for your business.

Posted: 10 Sep 2018 | Published: 10 Sep 2018

WHITE PAPER: This e-book highlights the foundation to delivering more effortless and efficient support experiences that leverage your company's collective knowledge. You can explore a practical guide for customer support, knowledge management and customer experience leaders to create a roadmap toward intelligence assisted support.

Posted: 09 Oct 2018 | Published: 09 Oct 2018

EGUIDE: In this e-guide you will learn how the right infrastructure can allow your marketers to harness your existing data to create seamless, integrated experiences for your customers on any channel.

Posted: 23 Feb 2016 | Published: 16 Feb 2016