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DEFINITION: Six degrees of separation is the theory that anyone on the planet can be connected to any other person on the planet through a chain of acquaintances that has no more than five intermediaries. The theory was first proposed in 1929 by the Hungarian writer Frigyes Karinthy in a short story called "Chains."In the 1950's, Ithiel de Sola Pool (MIT) and Manfred Kochen (IBM) set out to prove the theory mathematically.  … 

Social Networking definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
Social Networking Reports
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4 Tech Trends Driving CRM Software in 2018
sponsored by Oracle Corporation
RESOURCE: Inside, uncover 4 tech trends that are driving innovation in 2018, and helping organizations reach and engage their target audiences across channels.
Posted: 25 May 2018 | Published: 24 Jan 2018

Oracle Corporation

The Guide to Social Media Marketing
sponsored by Oracle Cloud
WHITE PAPER: There is a big difference between talking to friends on social media and using it for business. Read this guide to learn 5 strategies for driving leads using social media platforms.
Posted: 10 Apr 2018 | Published: 31 Dec 2016

Oracle Cloud

MicroScope: Grasp the social networking opportunity
sponsored by MicroScope
EZINE: An issue looking at the issues around social media, the growth in unclouding and some security industry predictions for the year ahead.
Posted: 02 Jan 2018 | Published: 02 Jan 2018

MicroScope

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Providing Great Customer Service Through Social Media
sponsored by Zendesk
WHITE PAPER: One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

Creating An Omnichannel Experience For Your Customers
sponsored by Genesys
WHITE PAPER: Consumer behavior is rapidly changing in today's always-on digital world ... and according to an Aberdeen Report; companies with an omnichannel program see 25% annual growth in revenue and a lower volume of customer complaints. Learn how to create an omnichannel contact center experience for your customers.
Posted: 19 Sep 2017 | Published: 19 Sep 2017

Genesys

Safety Meshing: Hybrid trust models in social networks for end-to-end encryption
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This article in our Royal Holloway Information Security Thesis series looks at an alternative approach to end-to-end encryption.
Posted: 13 Sep 2017 | Published: 13 Sep 2017

ComputerWeekly.com

The Public Sector Guide to Social Media Strategy and Policy
sponsored by Smarsh
RESOURCE: This guide outlines some practical steps you can take to develop a social media strategy and policy to help gain the maximum value from your online efforts.
Posted: 15 Jun 2017 | Published: 15 Jun 2017

Smarsh

The Multichannel Customer Care Report
sponsored by Zendesk
RESEARCH CONTENT: Today's customer wants the personalized experience of human communication but expects the speed and ease of automated services – thereby creating a paradoxical conundrum for businesses. Uncover the key findings of this 2017 customer care report to learn about multichannel strategies for meeting rising expectations.
Posted: 19 Apr 2017 | Published: 19 Apr 2017

Zendesk

Are we trusting social networks too much?
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This article in our Royal Holloway Security Series sheds an often uncomfortable light on the privacy risks people incur by using social media, and offers advice on how to minimise those risks
Posted: 31 Jan 2017 | Published: 31 Jan 2017

ComputerWeekly.com

Leveraging Digital Communications Platforms to Reach the Modern Consumer
sponsored by Mitel
WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media in this white paper now.
Posted: 04 May 2016 | Published: 04 May 2016


Explore the Changing Contact Center Landscape
sponsored by LogMeIn Rescue
EGUIDE: New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.
Posted: 09 Mar 2017 | Published: 06 Mar 2017

LogMeIn Rescue

Chit-Chat: The New Team Messaging Apps Go Mainstream
sponsored by SearchNetworking.com
EZINE: In this special edition of Network Evolution, we explore how the rise of team collaboration apps could change the way enterprises do business.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

SearchNetworking.com

Customer Engagement Strategies Hinge on Social Media Savvy
sponsored by Bazaarvoice
EGUIDE: Social media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.
Posted: 20 Oct 2016 | Published: 19 Oct 2016

Bazaarvoice

Social Media Monitoring Long on Promise, Short on Results
sponsored by SearchContentManagement
EBOOK: Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.
Posted: 03 Aug 2016 | Published: 04 Aug 2016

SearchContentManagement

InterSystems Caché gives PCS an advantage in cloudbased social media management applications
sponsored by InterSystems
CASE STUDY: Thanks to social media, brand perception can change rapidly in any given market. Read on to learn how cloud technology eases brand management in existing markets and transitions into new ones.
Posted: 13 Jul 2016 | Published: 29 Aug 2014

InterSystems

New Rules of Engagement: Dispelling 3 Myths of Communications
sponsored by Avaya TSG
WHITE PAPER: Take a closer look at the pros and cons of adopting a consumer-like approach to business communications. Explore 3 enterprise communication myths, and how you can selectively leverage components of these misconceptions to foster a culture of engagement.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

New Rules of Engagement: Dispelling 3 Myths of Communications
sponsored by Avaya CenturyLink
WHITE PAPER: Take a closer look at the pros and cons of adopting a consumer-like approach to business communications. Explore 3 enterprise communication myths, and how you can selectively leverage components of these misconceptions to foster a culture of engagement.
Posted: 01 Jul 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Engagement Everywhere eBook
sponsored by Avaya
EBOOK: Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

Avaya

Security Challenges in Healthcare Social Media Usage
sponsored by Actiance
EGUIDE: In this e-guide, Jeani Park, senior director at an Internet and mobile device monitoring company, answers questions about security challenges that healthcare organizations face when it comes to social media. Discover best practices for governing use of social media in a hospital or practice so that you can ensure patient information stays secure.
Posted: 04 Apr 2016 | Published: 01 Apr 2016

Actiance

How Does Social Customer Service Affect Contact Centers?
sponsored by Oracle Corporation
EGUIDE: In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.
Posted: 22 Feb 2016 | Published: 11 Feb 2016

Oracle Corporation

Answering Customer Complaints Gracefully on Social Media
sponsored by Oracle Corporation
EGUIDE: This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on deciding how the organization should interact with customers, which sector of the company should handle these communications, and more.
Posted: 19 Feb 2016 | Published: 11 Feb 2016

Oracle Corporation

Social Media Customer Service: Where Companies Go Wrong
sponsored by Oracle Corporation
EGUIDE: This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.
Posted: 17 Feb 2016 | Published: 11 Feb 2016

Oracle Corporation

Assessing the Benefits of Social and Cloud-Based CRM Tools
sponsored by Microsoft
EGUIDE: Do the cloud and CRM go hand in hand? Most will argue yes, but why? In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and hire internally. Plus, gain tips for making social CRM tools work effectively in your organization.
Posted: 02 Feb 2016 | Published: 01 Feb 2016

Microsoft

Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest
sponsored by Microsoft
EGUIDE: Discover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.
Posted: 02 Feb 2016 | Published: 01 Feb 2016

Microsoft
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