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DEFINITION: Six degrees of separation is the theory that anyone on the planet can be connected to any other person on the planet through a chain of acquaintances that has no more than five intermediaries. The theory was first proposed in 1929 by the Hungarian writer Frigyes Karinthy in a short story called "Chains."In the 1950's, Ithiel de Sola Pool (MIT) and Manfred Kochen (IBM) set out to prove the theory mathematically.  … 

Social Networking definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
Social Networking Reports
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Modern Intranet with SAP Jam Collaboration
sponsored by SAP
WEBCAST: One way organizations are trying to mimic consumer experience is by implementing a social collaboration tool, which gives employees a social platform to foster better relationships, while enabling them to like and comment on posts. Watch this webcast to learn about SAP Jam, and how it can contribute to positive employee experience.
Posted: 14 Aug 2018 | Premiered: Aug 14, 2018

SAP

How to Reduce Your Organization's Digital Attack Surface & Cyber Risk
sponsored by IntSights
ANALYST REPORT: Download this Forrester Research report to discover best practices and the best DRP tools to keep your organization protected.
Posted: 07 Aug 2018 | Published: 30 Jun 2018

IntSights

The 8 Biggest Digital Marketing Mistakes & How to Avoid Them
sponsored by Marketo
EBOOK: Whether you are a seasoned digital marketer or a novice, you'll likely make mistakes – or already have – as you undertake your programs and campaigns. This e-book covers the 8 most common digital marketing pitfalls and how to avoid or fix your mistakes.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

Marketo

How to Build Digital, Connected and Adaptive Customer Experiences
sponsored by Oracle Cloud
RESOURCE: Inside, find out how a data-driven approach to CX will help you make your customers more loyal than ever as customers' expectations continue to climb higher and higher, and uncover 5 emerging technologies that should be on your strategic CX roadmap.
Posted: 25 Jun 2018 | Published: 25 Jun 2018

Oracle Cloud

Workplace by Facebook: Virgin Atlantic Case Study
sponsored by Workplace by Facebook
VIDEO: Watch this video on how Workplace by Facebook helped international airline Virgin Atlantic collaborate worldwide and foster new connections between employees.
Posted: 22 Jun 2018 | Premiered: 15 Jun 2018

Workplace by Facebook

Using Social Media to Improve Global Communication
sponsored by Workplace by Facebook
VIDEO: Watch this video to learn about a social collaboration tool designed to help employees communicate quickly and efficiently—no matter where they are.
Posted: 21 Jun 2018 | Premiered: 15 Jun 2018

Workplace by Facebook

Discover how Campbell Soup served up a double helping of employee engagement with Workplace by Facebook
sponsored by Workplace by Facebook
VIDEO: In this video about Campbell's Soup Company, explore how they're using Facebook's business collaboration tool which is enabling them to realize a 120% increase in readership, 234% increase in comment frequency, and more.
Posted: 19 Jun 2018 | Premiered: 15 Jun 2018

Workplace by Facebook

How to Identify the Right Tools, Technology and Talent to Get More Done
sponsored by Evernote
RESOURCE: Many SMBs are keen to adopt technology tools in some areas of their business but they tend to stick to archaic collaboration processes. Automating manual collaborative processes does not need to be difficult. This resource details 6 steps for selecting automated collaboration technologies for your business.
Posted: 15 Jun 2018 | Published: 15 Jun 2018

Evernote

How to Hack into an Instagram Account
sponsored by Cylance
RESOURCE: Nearly 3/4 of American businesses use Instagram for marketing purposes, according to eMarketer. Learn how to prevent Instagram attacks by thinking like a social media hacker.
Posted: 13 Jun 2018 | Published: 13 Jun 2018

Cylance

The State of Transactional Email: 2018
sponsored by SparkPost
RESOURCE: This infographic highlights why automated transactional emails are an integral part of your customer experience strategy and how to improve the effectiveness of yours.
Posted: 11 Jun 2018 | Published: 11 Jun 2018

SparkPost

7 Features to Consider when Selecting Collaboration Tools
sponsored by Dropbox
EGUIDE: Browse the top 7 considerations IT teams should keep in mind when selecting collaboration tool for their organization.
Posted: 06 Jun 2018 | Published: 24 May 2018

Dropbox

Transactional Email Benchmark Report 2018
sponsored by SparkPost
ANALYST REPORT: Inside, uncover results from a survey conducted by SparkPost and view a snapshot of the state of transactional email in 2018, as well as 8 key findings and 5 core recommendations.
Posted: 06 Jun 2018 | Published: 06 Jun 2018

SparkPost

MicroScope: Grasp the social networking opportunity
sponsored by MicroScope
EZINE: An issue looking at the issues around social media, the growth in unclouding and some security industry predictions for the year ahead.
Posted: 02 Jan 2018 | Published: 02 Jan 2018

MicroScope

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Providing Great Customer Service Through Social Media
sponsored by Zendesk
WHITE PAPER: One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

Safety Meshing: Hybrid trust models in social networks for end-to-end encryption
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This article in our Royal Holloway Information Security Thesis series looks at an alternative approach to end-to-end encryption.
Posted: 13 Sep 2017 | Published: 13 Sep 2017

ComputerWeekly.com

The Public Sector Guide to Social Media Strategy and Policy
sponsored by Smarsh
RESOURCE: This guide outlines some practical steps you can take to develop a social media strategy and policy to help gain the maximum value from your online efforts.
Posted: 15 Jun 2017 | Published: 15 Jun 2017

Smarsh

The Multichannel Customer Care Report
sponsored by Zendesk
RESEARCH CONTENT: Today's customer wants the personalized experience of human communication but expects the speed and ease of automated services – thereby creating a paradoxical conundrum for businesses. Uncover the key findings of this 2017 customer care report to learn about multichannel strategies for meeting rising expectations.
Posted: 19 Apr 2017 | Published: 19 Apr 2017

Zendesk

Are we trusting social networks too much?
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This article in our Royal Holloway Security Series sheds an often uncomfortable light on the privacy risks people incur by using social media, and offers advice on how to minimise those risks
Posted: 31 Jan 2017 | Published: 31 Jan 2017

ComputerWeekly.com

6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018

Freshworks

Boosting the CX with Customer Service Analytics
sponsored by ConvergeOne
EGUIDE: In this e-guide, uncover how you can use analytics to improve the customer experience and enhance field services, which translates to more satisfied and loyal customers.
Posted: 11 Jun 2018 | Published: 06 Jun 2018

ConvergeOne

Pros and Cons of the 6 Main Customer Service Channels
sponsored by Oracle Corporation
EGUIDE: Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
Posted: 01 Jun 2018 | Published: 01 Jun 2018

Oracle Corporation

Explore the Changing Contact Center Landscape
sponsored by LogMeIn Rescue
EGUIDE: New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.
Posted: 09 Mar 2017 | Published: 06 Mar 2017

LogMeIn Rescue

Chit-Chat: The New Team Messaging Apps Go Mainstream
sponsored by SearchNetworking.com
EZINE: In this special edition of Network Evolution, we explore how the rise of team collaboration apps could change the way enterprises do business.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

SearchNetworking.com

Customer Engagement Strategies Hinge on Social Media Savvy
sponsored by Bazaarvoice
EGUIDE: Social media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.
Posted: 20 Oct 2016 | Published: 19 Oct 2016

Bazaarvoice
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