Why this wine app uses virtual agents in their call center
![Cover Image](https://cdn.ttgtmedia.com/bitpipe/covers/1526504639_653_lg.jpg)
Vivino is the world’s most downloaded wine app. But their customer service strategy got off to a rocky start when their team of 30 customer service agents wasn't equipped to handle the volume of calls or emails that millions of users speaking different languages generated.
In this e-guide, explore the growing acceptance of virtual agents and find out how Vivino, the world’s most downloaded wine app, configured their contact center and improved customer experiences.