Why this wine app uses virtual agents in their call center
Taking on Virtual Agents to Handle Global Smartphone Users
Vivino is the world’s most downloaded wine app. But their customer service strategy got off to a rocky start when their team of 30 customer service agents wasn't equipped to handle the volume of calls or emails that millions of users speaking different languages generated.
In this e-guide, explore the growing acceptance of virtual agents and find out how Vivino, the world’s most downloaded wine app, configured their contact center and improved customer experiences.