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Vivino is the world’s most downloaded wine app. But their customer service strategy got off to a rocky start when their team of 30 customer service agents wasn't equipped to handle the volume of calls or emails that millions of users speaking different languages generated.
In this e-guide, explore the growing acceptance of virtual agents and find out how Vivino, the world’s most downloaded wine app, configured their contact center and improved customer experiences.
- Vendor:
- ConvergeOne
- Posted:
- Feb 8, 2021
- Published:
- May 23, 2018
- Format:
- Type:
- eGuide
