Why this wine app uses virtual agents in their call center

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Vivino is the world’s most downloaded wine app. But their customer service strategy got off to a rocky start when their team of 30 customer service agents wasn't equipped to handle the volume of calls or emails that millions of users speaking different languages generated.

In this e-guide, explore the growing acceptance of virtual agents and find out how Vivino, the world’s most downloaded wine app, configured their contact center and improved customer experiences.

Vendor:
ConvergeOne
Posted:
Feb 8, 2021
Published:
May 23, 2018
Format:
PDF
Type:
eGuide
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