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Get Smarter with Your Service, and Differentiate Yourself from the Competition
sponsored by Oracle Corporation
WHITE PAPER: Find out how you can deliver the innovative service experiences your customers want and build a truly personalized, seamless customer journey across all channels.
Posted: 17 May 2018 | Published: 17 May 2018

Oracle Corporation

The future of blockchain
sponsored by IBM
EGUIDE: Read about how blockchain's inherent security makes it tamper-proof, and perfect for keeping and sharing records for transactions in many scenarios.
Posted: 17 May 2018 | Published: 17 May 2018

IBM

The Road to Intelligent Digital Customer Experience
sponsored by ConvergeOne - Avaya
BROCHURE: Explore the future that is coming your way with AI and bots and learn how you can use journey mapping to better understand your customers and their digital expectations, and in turn, increase customer satisfaction.
Posted: 15 May 2018 | Published: 15 May 2018

ConvergeOne - Avaya

10 Reasons to Choose PureCloud by Genesys
sponsored by Genesys
RESOURCE: Inside, uncover 10 reasons to consider PureCloud by Genesys as a cloud contact center solution for your organization.
Posted: 09 May 2018 | Published: 29 Dec 2017

Genesys

Optimize Customer Engagement with a Cloud Contact Center
sponsored by Genesys
RESOURCE: Explore why your customer's move to a competitor is only a click away, and how a modern contact center can help to maintain customer loyalty.
Posted: 09 May 2018 | Published: 29 Dec 2017

Genesys

The Truth About Cloud in Small Contact Centers
sponsored by Genesys
RESOURCE: Uncover the myths surrounding cloud contact centers, and how the right cloud can be an effective tool to keep track of all customer interactions.
Posted: 07 May 2018 | Published: 29 Dec 2017

Genesys

The Truth About Cloud in Small Contact Centers
sponsored by Genesys
RESOURCE: Explore the myths surrounding cloud contact centers, why some companies are still unclear on the benefits of cloud contact centers, and factors to consider when selecting a cloud vendor.
Posted: 01 May 2018 | Published: 29 Dec 2017

Genesys

The Marketer's Guide to Articulating DAM Return on Investment
sponsored by Adobe Systems, Inc.
RESOURCE: Discover why marketers need to take a closer look at what they can and cannot accomplish with existing asset management practices and tools, and how to better manage the rapidly evolving customer experience.
Posted: 24 Apr 2018 | Published: 30 Dec 2016

Adobe Systems, Inc.

Aeroporti di Roma Lands Digital Transformation Right on Time: Complete data integration, correlation, and visibility on customer behaviors
sponsored by TIBCO
CASE STUDY: Learn why Aeroporti di Roma adopted a connected intelligence cloud platform to drive the future of their digital transformation and enhance customer service.
Posted: 19 Apr 2018 | Published: 17 Oct 2017


3 Ways to Improve Employee Collaboration
sponsored by Microsoft
RESOURCE: Find out how cloud-based apps can help human resource staff work together in real-time, store and share documents and easily chat and communicate.
Posted: 12 Apr 2018 | Published: 28 Feb 2018

Microsoft

Improve Sales and Service with a Single Customer View
sponsored by Informatica
WHITE PAPER: Find out how a cloud-based MDM solution, integrated tightly with your CRM system can be instrumental in providing a single view of the customer.
Posted: 04 Apr 2018 | Published: 04 Apr 2018

Informatica

Transformation of Customer Experience with Cloud-Based Customer Engagement Applications
sponsored by Genesys
WHITE PAPER: Discover how organizations can create value through cloud-based customer engagement solutions, and substantially improve the quality of customer experience they offer by learning about the trends, drivers, inhibitors, technologies, and challenges that are impacting the adoption.
Posted: 22 Mar 2018 | Published: 22 Mar 2018

Genesys

Why You Should Not Move Your Contact Center To The Cloud
sponsored by TATA Communications
EBOOK: Inside, discover the 7 key challenges of cloud for contact centers, and find out how you can turn you concerns into myths.
Posted: 21 Mar 2018 | Published: 31 Dec 2017

TATA Communications

A Closer Look at Genesys PureCloud
sponsored by Genesys
ANALYST REPORT: Inside, analysts from Nucleus Research examine the experiences of organizations using cloud contact center solutions to respond to customer requests through their communication channel of choice, and more.
Posted: 21 Mar 2018 | Published: 31 Aug 2017

Genesys

Rethinking Your Contact Center: How to Engage the Modern Customer
sponsored by 8x8, Inc.
WHITE PAPER: Inside, learn about the challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practices for positively impacting customers.
Posted: 21 Mar 2018 | Published: 31 Dec 2017

8x8, Inc.

Contact Center as a Service: A View from the Trenches
sponsored by 8x8, Inc.
WHITE PAPER: Examine the impacts a shift from premises-based to cloud contact center has to employees on the frontline, supervisors, and contact center managers tasked with running the day-to-day operations, as well as insight on common questions and experiences in a contact center as a service (CCaaS) environment.
Posted: 20 Mar 2018 | Published: 31 Dec 2017

8x8, Inc.

eBook: Contact Center Economics and the Cloud
sponsored by Genesys
EBOOK: If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017 - 18
sponsored by Genesys
ANALYST REPORT: With all the options in the rapidly changing marketplace for cloud-based contact centers, it's a challenge to find the right solution for your business. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Genesys

Forrester Study: Cost Savings and Benefits of a Cloud-Based Omnichannel Contact Center Solution
sponsored by Genesys
RESEARCH CONTENT: The beauty of cloud-based platforms is that they are adaptable and truly scalable to any sized business. Whether you're a small company looking to improve your communications or a new company ready to implement a platform to grow with the business, cloud-based solutions keep you covered.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

Forrester Study: The Total Economic Impact™ Of Genesys PureCloud
sponsored by Genesys
RESEARCH CONTENT: Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Genesys

Architecture Spotlight: Three Considerations When Choosing Cloud for your Contact Center
sponsored by Genesys
WHITE PAPER: A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it's important to determine how best to leverage the cloud to meet your business's specific needs.
Posted: 12 Mar 2018 | Published: 31 Dec 2016

Genesys

Scalable NAS and Cloud File Services Product Comparison
sponsored by Nasuni
WHITE PAPER: This white paper compares the business and technical attributes of traditional enterprise NAS and emerging cloud file services solutions—all with the goal of helping you find the file storage system that's right for your enterprise. Download now for the full analysis of these 5 systems.
Posted: 09 Mar 2018 | Published: 09 Mar 2018

Nasuni

Video: Cloud Infrastructure on IBM Power Systems
sponsored by IBM
WEBCAST: Tuning into this video grants you access to see an infrastructure platform designed to support a variety of cloud models, including private, hybrid, and public cloud. You'll learn the advantages of using this purpose-built platform, featuring OpenStack-based management and open source automation.
Posted: 07 Mar 2018 | Premiered: Nov 30, 2017

IBM

Cloud Storage Adoption Decisions: Weighing Capacity, Cost, and Top Platform Tips
sponsored by Nasuni
EGUIDE: This expert guide from the team at SearchStorage.com will grant you access to a hand-curated list of their top 10 cloud storage platform tips, with additional research content on how your peers are weighing cloud costs and capacity considerations. Access your copy here.
Posted: 09 Mar 2018 | Published: 09 Mar 2018

Nasuni

Building the Business Case for Enterprise File Sync-and-Share
sponsored by Nasuni
WHITE PAPER: Based on market research, this guide uncovers the many purchase drivers nudging organizations in the direction of EFSS. Read on, as the content inside covers the features businesses are looking for in EFSS, the business problems EFSS can solve, the risks of going without EFSS (9 are detailed inside), and more.
Posted: 09 Mar 2018 | Published: 09 Mar 2018

Nasuni
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