Software  >   Applications Software  >   Enterprise Applications Software  >  

Contact Center Software

RSS Feed   
DEFINITION: Software that routes, queues and otherwise manages each of the contact center's channels very much like call center software routes calls.
Contact Center Software Reports
1 - 25 of 129 Matches Previous Page  |  Next Page
Contact Center of the Future
sponsored by Avaya
RESOURCE: As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to remain competitive in an increasingly digital world. Read this blog post to explore the 5 essential features for the contact center of the future.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

Avaya

Conversational Voice Response: Bringing the Best Tech Forward
sponsored by [24]7.ai
WHITE PAPER: While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks. Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement.
Posted: 23 Sep 2020 | Published: 23 Sep 2020

[24]7.ai

The Aragon Research Globe for Intelligent Contact Centers, 2020
sponsored by Avaya
WHITE PAPER: The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Avaya

Improving Contact Center Performance with Virtual Agent and Chatbot Technology
sponsored by [24]7.ai
WHITE PAPER: In this white paper, [24]7.ai tackles some of the most pervasive and costly problems inherent in contact center operations and shows you how solving one problem has a positive cascading improvement effect on all others.
Posted: 17 Sep 2020 | Published: 17 Sep 2020

[24]7.ai

10 considerations for moving your contact center to the cloud
sponsored by Genesys
WHITE PAPER: The maturity of cloud platforms inspires new confidence in moving mission critical systems—like your contact center—to the cloud. Read this eBook to review 10 key considerations for selecting a cloud contact center partner and tips for a successful migration.
Posted: 16 Sep 2020 | Published: 16 Sep 2020

Genesys

10 Reasons why the Genesys customer experience platform is the right choice for your contact center
sponsored by Genesys
WHITE PAPER: Download this white paper to explore 10 reasons to adopt the Genesys customer experience platform for your contact center.
Posted: 15 Sep 2020 | Published: 15 Sep 2020

Genesys

Intelligent Automation in Contact Centers: Making it Real
sponsored by Inference Solutions
WHITE PAPER: Intelligent automation can help customers using a self-service channel get the assistance they need the first time around. Download this white paper to learn about using intelligent automation, specifically IVAs and RPA, in your contact centers and customer service strategy.
Posted: 03 Sep 2020 | Published: 03 Sep 2020

Inference Solutions

Intelligent Virtual Agents for Customer Care
sponsored by Inference Solutions
WHITE PAPER: Organizations of all types, from small businesses to Fortune 500 enterprises, entrust the front line of their call centers to IVAs. Learn about one IVA offering by Inference, and its features, as well as how you can get started in this eBook.
Posted: 02 Sep 2020 | Published: 02 Sep 2020

Inference Solutions

How to Improve Contact Center Culture & Boost Morale
sponsored by Noble Systems
EBOOK: In the contact center, the consequences of poor culture are greater, since it has a direct impact on the level of customer service that’s provided. Download this eBook to explore the effects of negative contact center culture, and steps you can take to boost morale and engagement.
Posted: 02 Sep 2020 | Published: 02 Sep 2020

Noble Systems

Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service
sponsored by Inference Solutions
WHITE PAPER: Intelligent virtual agents (IVAs) are an increasingly popular—and effective—approach to delivering personalized customer experiences across all channels. Learn about using IVAs as part of your self-service strategy and how you can get started in this white paper.
Posted: 02 Sep 2020 | Published: 02 Sep 2020

Inference Solutions

Moving to a Virtual Contact Center
sponsored by Vonage
EBOOK: Read this eBook to learn about moving to a virtual contact center, and how it can help you drive exceptional customer experiences.
Posted: 02 Sep 2020 | Published: 02 Sep 2020

Vonage

Drive Customer Experience and Boost Revenues with Next-Generation Customer Support
sponsored by LogMeIn Rescue
WHITE PAPER: Explore key customer support challenges companies are facing today, and how a modern contact center can help you solve them in this eBook.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

LogMeIn Rescue

The 10 Providers That Matter Most And How They Stack Up
sponsored by NICE inContact
ANALYST REPORT: Forrester recently evaluated 33 different CCaaS providers to identify the top 10. Download this Forrester report to see how the providers measure up, and explore tips for choosing the right solution for you.
Posted: 27 Aug 2020 | Published: 27 Aug 2020

NICE inContact

Optimize Costs, Onboard Virtual Staff Quickly, and Ensure Business Continuity With Tehama
sponsored by Tehama
DATA SHEET: Call and contact centers live in real time, and have zero margin for error when it comes to business disruptions. This is why virtualizing and moving call centers to the cloud can be transformative to their success. Read this data sheet to learn why.
Posted: 26 Aug 2020 | Published: 26 Aug 2020

Tehama

Predictive & Psychometric Properties of the TrueNorth Speaking Test
sponsored by Emmersion Learning
PRODUCT OVERVIEW: The TrueNorth Speaking Test (TNT) is the first-ever, fully-automated speaking test. Through AI and ML, TNT improves accuracy for spoken language proficiency testing by eliminating the human error and bias that often accompanies traditional interviews. Learn more about TNT and its key features in this product overview.
Posted: 25 Aug 2020 | Published: 25 Aug 2020

Emmersion Learning

The Surprising Value of Accurate Language Screening
sponsored by Emmersion Learning
WHITE PAPER: Download this white paper to see how improving your language screening process for contact center hiring can help you save time and money on training and recruiting, reduce agent turnover, and improve customer experience.
Posted: 25 Aug 2020 | Published: 25 Aug 2020

Emmersion Learning

How to Use—and When to Avoid— Interview-Style Language Testing
sponsored by Emmersion Learning
WHITE PAPER: When contact centers want to screen for language ability, most choose to conduct an interview-style assessment. If you plan to use an in-house solution for language assessment like an interview-style test, follow the 5 steps outlined in this white paper. Download your copy to learn more.
Posted: 25 Aug 2020 | Published: 25 Aug 2020

Emmersion Learning

Quiq's Chatbot Workbook: Your Getting Started Guide
sponsored by Quiq
EBOOK: If implemented correctly, chatbots can help you provide top-notch customer service. But, if deployed incorrectly, they can cause irreparable damage to your organization’s brand and reputation. That’s why Quiq put together this workbook to help you get started. Download your copy to explore their best practices and tips for chatbot success.
Posted: 13 Aug 2020 | Published: 13 Aug 2020

Quiq

Tuning Up Service Levels with WFM in the Contact Center
sponsored by Noble Systems
EBOOK: In this eBook, learn how using Workforce Management (WFM) tools in your contact center can help elevate customer service with smart forecasting, planning and scheduling.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Noble Systems

Remote Agent Playbook
sponsored by RingCentral
EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020

RingCentral

Are Your Communications Slowing You Down?
sponsored by Avaya
RESOURCE: 69% of employees waste up to 60 minutes per day navigating between apps. With an overload of apps in today’s businesses, employees are becoming disengaged due to poor user experience, and this disengagement trickles down to your customers. View this infographic for more on why your communications may be slowing you down.
Posted: 31 Jul 2020 | Published: 30 Jun 2020

Avaya

Buyer’s Guide To Contact Center Technology
sponsored by Noble Systems
EBOOK: Download this guide for tips that can help you determine if you’re ready for a new contact center technology solution and how to find the right partner for your needs.
Posted: 23 Jul 2020 | Published: 23 Jul 2020

Noble Systems

Fundamentals for a Modern Contact Center
sponsored by Noble Systems
EBOOK: In this eBook, learn how to bring your contact center in line with the needs of modern consumers so you don’t get left by the wayside.
Posted: 23 Jul 2020 | Published: 23 Jul 2020

Noble Systems

Contact center workforce management keeps pace with consumers
sponsored by SearchCRM
EBOOK: As contact centers increasingly implement AI and automation and migrate operations to the cloud, contact center workforce management software plays a critical role in improving customer interactions with agents and helping transform customer service from a cost center into a profit center.
Posted: 16 Jul 2020 | Published: 16 Jul 2020

SearchCRM

Contact center AI opens new frontiers for customer engagements
sponsored by SearchCRM
EBOOK: Learn how contact center AI transforms one-dimensional call centers into all-encompassing, multidimensional customer experience centers with the help of artificial intelligence and automation technologies like machine learning, natural language processing, computer vision and neural networks.
Posted: 16 Jul 2020 | Published: 16 Jul 2020

SearchCRM
1 - 25 of 129 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info