CRM chatbots of tomorrow approach and engage customers
Chatbot development is one frontier confronting artificial intelligence in CRM, and vendors are rushing to improve chatbots before customers tire of their still somewhat unreliable self-service experiences and rudimentary functioning.
Throughout this handbook, explore the benefits of a chatbot-populated future of AI and why CRM chatbots on social platforms are the new AI-driven CRM tools changing how companies service customers and close sales.
- Why bots are making email CRM obsolete
- How chatbots are easing agents’ workloads and making life easier for customers
- If customer service chatbots need to pass the Turing test
- And more