Business of Information Technology  >   Business Management  >   Business Consulting Services  >  

CRM Services

RSS Feed   
ALSO CALLED: eCRM Services
DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.
CRM Services Reports
1 - 25 of 153 Matches Previous Page  |  Next Page
The Road to Transforming the Customer Service Experience
sponsored by ServiceNow
WHITE PAPER: With the information provided in this white paper, discover how to modernize your customer service strategy through the use of smart technology, and increase your bottom-line with these new CX strategies.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Investigating the Customer Support Persona: A Survey of Customer Support Professionals
sponsored by Squelch
RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.
Posted: 12 Mar 2019 | Published: 31 Mar 2018

Squelch

The Many Flavors of Self-Service Measurement
sponsored by Zendesk
WHITE PAPER: Download this white paper to learn about the spectrum of self-service metrics and the business priorities they address, and find out how you can build a community with better customer relationships.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Zendesk

4 Strategies for Implementing a World-Class Customer Service Platform
sponsored by Zendesk
EBOOK: To make customers happy, every organization needs a world-class customer service solution, preferably one that's tailored to their specific business needs. Download this guide to uncover industry best practices that sidestep common pitfalls and explore the 4 must-have milestones for implementing a successful customer service platform.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Zendesk

MSPs Provide Answers to Contact Center Needs
sponsored by ShoreGroup
RESOURCE: Businesses are realizing that the key to success lies in the effectiveness of their customer service strategy. In this article, discover how MSPs are using their experience and expertise to align contact centers with their customer's needs, and unlock the 3 criteria needed to deliver contact center success.
Posted: 11 Mar 2019 | Published: 01 Feb 2019

ShoreGroup

Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience
sponsored by ServiceNow
CASE STUDY: Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.
Posted: 11 Mar 2019 | Published: 11 Mar 2019

ServiceNow

Zendesk Research: Customer Self-Service
sponsored by Zendesk
RESEARCH CONTENT: 67% of consumers prefer helping themselves to speaking with a customer service agent, according to Zendesk. In this research report, explore how self-service is changing the way customer service operates, and discover how a customer self-service strategy that hinges on mobility can help improve your customer service experience.
Posted: 11 Mar 2019 | Published: 11 Mar 2019

Zendesk

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

SLAs: The Foundation for Stronger Customer Relationships
sponsored by ConnectWise
EBOOK: Keeping this in mind, this e-book on SLAs illustrates 13 areas your SLAs should address, do's and don'ts of establishing SLAs, 5 reasons why it might be time to refresh your SLA, and more.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

State of Service: Insights and trends from over 2,600 global service trailblazers
sponsored by Salesforce
EBOOK: What makes a high performing customer service team? In this 57-page report from SalesForce, discover what 2,600 customer service professionals from around the globe have to say about the hallmarks of exceptional customer service, and unlock the secrets to becoming a top performing customer service team.
Posted: 08 Mar 2019 | Published: 08 Mar 2019

Salesforce

5 Minutes with Propel: Integrated Customer Complaint Process
sponsored by PropelPLM
VIDEO: No company likes getting customer complaints, but in the medical devices industry, companies need to ensure they have an effective and auditable way for managing complaints. Download this video to uncover a modern way for handling customer complaints by integrating CRM, PLM, and QMS.
Posted: 18 Feb 2019 | Premiered: 30 Jun 2018

PropelPLM

The Future of Customer Engagement
sponsored by LogMeIn, Inc.
WHITE PAPER: In this white paper, learn about a digital customer engagement system that can help you deliver exceptional customer experiences across any channel or device.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

LogMeIn, Inc.

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
sponsored by LogMeIn, Inc.
WHITE PAPER: Download this white paper to learn the common characteristics that successful chatbots share so you know exactly which elements to include when creating a bot for your users to engage with.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

LogMeIn, Inc.

Engage Proactively with Unified CEM
sponsored by LogMeIn, Inc.
WHITE PAPER: Download this white paper to learn how one unified platform can provide consistency across the customer journey, and how that can help your organization provide better CX and increase ROI.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

LogMeIn, Inc.

Self Service Soars, Increasing Customer Satisfaction
sponsored by Concentrix
RESOURCE: Download this guide to learn how your organization can do self-service the right way by giving customers the quick and easy resolution they expect.
Posted: 01 Feb 2019 | Published: 01 Feb 2019

Concentrix

Customer Experience 2019: What's Hot and What's Not?
sponsored by British Telecommunications PLC
WHITE PAPER: The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.
Posted: 18 Jan 2019 | Published: 18 Jan 2019

British Telecommunications PLC

Cloud Contact Centers and the Future of Customer Experience
sponsored by Mitel Networks Limited
WHITE PAPER: Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep up with the changing customer service landscape.
Posted: 18 Jan 2019 | Published: 31 Dec 2018

Mitel Networks Limited

The Real ROI of Moving to a Cloud Contact Center
sponsored by British Telecommunications PLC
WHITE PAPER: Is a cloud-based contact centre worth the investment? For many companies, ROIs hold the answer. In this white paper, learn how to calculate your ROI, and discover the benefits of moving to a cloud-based contact center.
Posted: 15 Jan 2019 | Published: 15 Jan 2019

British Telecommunications PLC

Recommendation Metrics: Which One Should You Recommend?
sponsored by Concentrix
EBOOK: The net promoter score (NPS) schism has begun, leaving many businesses asking if their NPS is overhyped—and unreliable. In this e-book, learn about the NPS divide, and how digital disruption is changing the one-size-fits-all model of existing CX measurement tools.
Posted: 11 Jan 2019 | Published: 11 Jan 2019

Concentrix

The Action Gap: What's Causing All the Disappointment in your VOC Program and How to Fix it
sponsored by Concentrix
WHITE PAPER: Sentiment around voice of the customer (VOC) software has changed from enthusiasm to disappointment due to their continued failure to deliver on promised ROIs. Download this guide to uncover 4 steps to help deliver on missing ROIs and improve the overall customer experience.
Posted: 17 Dec 2018 | Published: 17 Dec 2018

Concentrix

How Digital CX Nurtures The Human Connection To Your Brand
sponsored by Avaya
EGUIDE: As an extension of in-person customer experience, digital engagements are often the most frequent opportunities marketers have to entice personal interaction with their brand. Read this resource for advice from marketing executives at companies such as SAP and Pearle Vision on how they are making personalized connections with customers.
Posted: 14 Dec 2018 | Published: 30 Nov 2018

Avaya

BIG Experimentation Ideas Retail Edition
sponsored by Optimizely
EBOOK: Experimentation isn't just a chance to keep carts from being abandoned. Read on to discover how industry-leading retail customers are using experimentation software to set themselves apart from the competition.
Posted: 10 Dec 2018 | Published: 10 Dec 2018

Optimizely

Digital Experimentation - Discover the secret weapon
sponsored by Optimizely
VIDEO: In this brief company video, find out how experimentation has helped start-up company, Secret Escapes, address key strategy concerns and establish a place for themselves in the highly competitive travel market.
Posted: 10 Dec 2018 | Premiered: 10 Dec 2018

Optimizely

Digital Experimentation - Making their money go further
sponsored by Optimizely
VIDEO: Digital Experimentation can make your money go further. In this brief video, hear how Product Director of MoneySuperMarket, Manish Gajria, is using experimentation to maximize company investments and outperform the competition.
Posted: 10 Dec 2018 | Premiered: 10 Dec 2018

Optimizely

The Surprising Power of Online Experiments
sponsored by Optimizely
WHITE PAPER: Read this white paper to learn how you can properly design and execute A/B tests and other controlled experiments, ensure their integrity, interpret their results, and avoid pitfalls.
Posted: 07 Dec 2018 | Published: 07 Dec 2018

Optimizely
1 - 25 of 153 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement