Business of Information Technology  >   Business Management  >   Business Consulting Services  >  

CRM Services

RSS Feed   
ALSO CALLED: eCRM Services
DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.
CRM Services Reports
1 - 25 of 178 Matches Previous Page  |  Next Page
Strengths and Cautions of Sales Force Automation Vendors
sponsored by Oracle Corporation
ANALYST REPORT: In this Gartner Magic Quadrant report, find out why sales force automation is a foundational technology, and learn about core sales execution capabilities, noncore capabilities, and prediction of future functionalities.
Posted: 18 May 2018 | Published: 13 Jul 2017

Oracle Corporation

14 Most Significant Digital Experience Platforms to Know
sponsored by Oracle Corporation
ANALYST REPORT: In this Forrester report, explore the differences of 14 digital experience platform vendors, and the number of touchpoints and steps in a customer's journey.
Posted: 17 May 2018 | Published: 21 Sep 2017

Oracle Corporation

Oracle Vs. Salesforce: Why Hitachi Chose Oracle -- And Achieved 97% Sales Forecast Accuracy
sponsored by Oracle Corporation
CASE STUDY: Find out how Hitachi Consulting selected a single, global sales platform out of the 5 CRM systems they had been wrestling with, that allowed them to slice and dice sales information much more effectively.
Posted: 17 May 2018 | Published: 26 Sep 2017

Oracle Corporation

Running on Experience: A Digital Marketing Study
sponsored by Adobe Systems, Inc.
RESOURCE: Learn how you can put customers at the forefront and successfully transform into an experience business, with key questions regarding you digital maturity.
Posted: 03 May 2018 | Published: 29 Dec 2017

Adobe Systems, Inc.

Building the Case for Asynchronous Messaging: Intuitive Conversations at the Customer's Pace
sponsored by Genesys
WHITE PAPER: Find out how to keep up with consumer expectations and offer differentiated customer experiences with B2C asynchronous messaging.
Posted: 01 May 2018 | Published: 29 Dec 2017

Genesys

The Marketer's Guide to Articulating DAM Return on Investment
sponsored by Adobe Systems, Inc.
RESOURCE: Discover why marketers need to take a closer look at what they can and cannot accomplish with existing asset management practices and tools, and how to better manage the rapidly evolving customer experience.
Posted: 24 Apr 2018 | Published: 30 Dec 2016

Adobe Systems, Inc.

The Key to Making Meaningful Real-Time Experiences
sponsored by Adobe Systems, Inc.
ANALYST REPORT: Find out how real-time interaction management vendors can provide the technology, roadmap and services to empower marketers to act in milliseconds and deliver personalized experiences.
Posted: 23 Apr 2018 | Published: 06 Jun 2017

Adobe Systems, Inc.

Superior Customer Experience With MDM and Big Data Insights
sponsored by Informatica
WHITE PAPER: Find out how you can ensure that your customer data remains reliable and trustworthy as you access, consolidate, and manage it, making it more complex than ever.
Posted: 06 Apr 2018 | Published: 29 Dec 2017

Informatica

How to Overcome 5 Daunting Sales and Marketing Gaps
sponsored by Microsoft
WHITE PAPER: Examine 5 massive sales and marketing gaps that could be costing you time, customers, top-line growth and profit, and how you can transform your business processes with 3 critical tips.
Posted: 30 Mar 2018 | Published: 29 Mar 2018

Microsoft

Airbnb's Custom 360-View of the Customer
sponsored by Zendesk
CASE STUDY: Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.
Posted: 14 Mar 2018 | Published: 14 Mar 2018

Zendesk

Is your customer experience making an impact? Or not?
sponsored by Avanade
RESOURCE: Find out how you can meet your business objectives through human-centered, possibility-driven, options-focused and iterative objectives to accelerate to your next great customer experience.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Avanade

eBook: Blended AI for Customer Experience
sponsored by Genesys
EBOOK: Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

Is Your Customer Experience Making an Impact?
sponsored by Avanade
RESOURCE: 86% of organizations feel that they are behind the curve in regards to their customers' expectations. Find out why organizations lack understanding of what great customer experiences look like, and how they can get there.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Avanade

Healthcare CRM systems for connecting patients
sponsored by Salesforce.com
RESEARCH CONTENT: Learn how the world's #1 CRM can help you succeed in value-based care.KLAS — a leading healthcare research organization — recently named Salesforce a leader in healthcare CRM systems for connecting patients, physicians, care teams, and staff in a whole new way.
Posted: 02 Mar 2018 | Published: 31 Jan 2018

Salesforce.com

5 Daunting Sales and Marketing Gaps
sponsored by Microsoft
RESOURCE: In this resource, explore 5 ways that you can bridge the gaps between sales and marketing, and work to ensure that your business is on a path that best serves customers while boosting the bottom line.
Posted: 01 Mar 2018 | Published: 01 Mar 2018

Microsoft

Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
RESOURCE: The proliferation of smart phones, social media, email and high-tech availability gives customers 24/7 options to interact with you. Discover how your business can use a comprehensive cloud platform to meet customer expectations (even during "off" hours).
Posted: 22 Feb 2018 | Published: 31 Dec 2017

Genesys

Prioritize Support Services to Rise Above the Competition
sponsored by LogMeIn Rescue
RESEARCH CONTENT: 60% of users say that support teams provide unsatisfactory service. IDC found that many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction.
Posted: 29 Jan 2018 | Published: 29 Jan 2018

LogMeIn Rescue

What is a Customer Journey Map and Why Do You Need One?
sponsored by Signavio
WHITE PAPER: Take an in-depth look at how your business can benefit from customer journey mapping, and what steps can lead to improved CX and a boost in customer loyalty.
Posted: 24 Jan 2018 | Published: 31 Aug 2017

Signavio

Microsoft Lays Out Linkedin CRM Strategy
sponsored by Microsoft
RESEARCH CONTENT: Per Nuclear Research, Microsoft Relationship Sales users can receive a 12%-15% sales productivity boost. Access this research note for an overview of the solution.
Posted: 17 Jan 2018 | Published: 30 Jun 2017

Microsoft

Report: A 36-Criteria Evaluation of CRM Suites
sponsored by Microsoft
RESEARCH CONTENT: In this Forrester report, explore a 36-criteria evaluation of CRM suites to help you identify which tools may best fit your organization's needs.
Posted: 17 Jan 2018 | Published: 21 Nov 2017

Microsoft

Patient engagement strategy heavily influences tech investment
sponsored by Salesforce.com
EGUIDE: Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care.
Posted: 04 Dec 2017 | Published: 30 Nov 2017

Salesforce.com

Bright Ideas: Line of Business (IT)
sponsored by Zendesk
CASE STUDY: Discover how companies like Xerox and L'Oreal adapted and refined their customer support offerings to help with their workforce and IT struggles.
Posted: 29 Nov 2017 | Published: 29 Nov 2017

Zendesk

The Total Economic Impact™ Of Zendesk
sponsored by Zendesk
WHITE PAPER: Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Zendesk

How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY: Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

Sentiment analysis software takes social media monitoring to new level
sponsored by SearchContentManagement
EBOOK: AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SearchContentManagement
1 - 25 of 178 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2018, TechTarget | Read our Privacy Statement