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CRM Analytics Software

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ALSO CALLED: Analytical CRM Software, Customer Analytics Software
DEFINITION: Software that analyzes data about an organization's customers and presents this data in such a way that better and quicker decisions can be made.
CRM Analytics Software Reports
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Execs in the Know: Bring Bots to Life with Nintendo and Stio
sponsored by Quiq
WEBCAST: Watch this webinar to learn how you can get started with chatbots today, and the benefits you could achieve with implementation.
Posted: 13 Aug 2020 | Premiered: Aug 13, 2020


5 Best Practices to Engage the Modern Buyer
sponsored by Highspot
EBOOK: If sales reps want to win over today’s buyers, they must start by providing a great buying experience. And one of the most effective ways to do that is with personalized, insightful content. Explore the 5 best practices for engaging modern buyers and potential prospects in this eBook.
Posted: 12 Aug 2020 | Published: 12 Aug 2020


TCPA Compliance: The Essential Guide
sponsored by Quiq
EBOOK: Customer service text messaging just about crafting the perfect message—it’s also about maintaining compliance with regulations like the Telephone Consumer Protection Act (TCPA). Download this eBook for an in-depth overview of TCPA and tips for staying compliant, while still creating a good CX.
Posted: 12 Aug 2020 | Published: 12 Aug 2020


Boosting employee & customer morale with meal delivery
sponsored by Uber
WEBCAST: Watch this webinar to explore how providing meals for your employees and customers can improve morale and their overall well-being—while helping to show your appreciation in these turbulent times.
Posted: 11 Aug 2020 | Premiered: Aug 11, 2020


Boosting Employee and Customer Morale with Meal Delivery
sponsored by Uber
WHITE PAPER: This e-book explores how providing meals for your employees and customers can improve morale and their overall well-being. Read on to learn how to implement a strategy such as this to show your appreciation in these turbulent times.
Posted: 10 Aug 2020 | Published: 10 Aug 2020


Successfully integrating marketing automation & CRM
sponsored by Rackspace
EBOOK: Integrating marketing automation and CRM systems is often easier said than done and requires a carefully thought-out plan. Read this guide for tips on successfully navigating and getting the most out of your marketing-sales integration journey.
Posted: 06 Aug 2020 | Published: 06 Aug 2020


Customer service for government agencies: Responding to changing citizen expectations
sponsored by ServiceNow
EBOOK: How do you start streamlining and digitizing all these operations to serve citizens faster, in a more cohesive way? Find out in this eBook, which explores how you can organize resilient operations to resolve citizen issues faster, manage location-based work efficiently and safely, and deliver consumer-like experiences at each touch point.
Posted: 14 Jul 2020 | Published: 14 Jul 2020


Why Employee Experience Matters
sponsored by Concur Technologies
WHITE PAPER: Download this white paper to learn about the link between employee experience and customer experience, and access tips on how to empower employees to deliver the best possible CX.
Posted: 10 Jul 2020 | Published: 10 Jul 2020

Concur Technologies

Connect Sales and Service Around the Customer
sponsored by Salesforce
WHITE PAPER: Download this white paper to explore common deployment methods for CRM systems, and considerations you should review prior to an investment.
Posted: 08 Jul 2020 | Published: 08 Jul 2020


How to Jumpstart Growth in Commerce
sponsored by Salesforce
EBOOK: How can companies keep up with changing customer demands while also tackling their daily challenges? Download this guide for 15 ways to drive your business forward and reach customers everywhere—on their terms.
Posted: 08 Jul 2020 | Published: 08 Jul 2020


Get up, running, and operating with Adobe's in-house solution experts
sponsored by Adobe
WHITE PAPER: Organizations are increasingly turning to solutions like Adobe's Experience Full Services to help them deliver the best possible experience for their customers. Learn about the platform and its features in this white paper.
Posted: 07 Jul 2020 | Published: 07 Jul 2020


Budgeting, Planning and Forecasting
sponsored by OneStream Software LLC
WHITE PAPER: Access this white paper to learn the 6 steps to gain agility in strategic, financial, and operational planning with OneStream.
Posted: 01 Jul 2020 | Published: 01 Jul 2020

OneStream Software LLC

ServiceNow Named a Leader for the CRM Customer Engagement Center
sponsored by ServiceNow
RESOURCE: ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.
Posted: 29 Jun 2020 | Published: 29 Jun 2020


Conversational support made easy with Zendesk
sponsored by Zendesk
WHITE PAPER: Read this guide to see how you can simplify the process of providing conversational customer support across multiple channels with Zendesk.
Posted: 26 Jun 2020 | Published: 26 Jun 2020


How PIMCO is Scaling Their Human Capital with the Power of Digital
sponsored by Fractal
WHITE PAPER: For global investment management firms like PIMCO, terms like digital transformation mean using all the data and technology at your disposal to create a better experience for your customers. Check out this interview with PIMCO’s head of digital marketing to learn how they broke down data siloes and turned unused data into insight.
Posted: 25 Jun 2020 | Published: 24 Jun 2020


How to Create Value Through Empathy & Impactful Engagement
sponsored by ServiceNow
WHITE PAPER: Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.
Posted: 25 Jun 2020 | Published: 24 Jun 2020


The secret sauce helping CX leaders create loyal clients: Convenience
sponsored by ServiceNow
WHITE PAPER: Today, customer convenience is key. Read this webinar recap to get expert insight from the Aberdeen Group on how to get started on your convenience strategy and foster more customer loyalty.
Posted: 25 Jun 2020 | Published: 24 Jun 2020


Unleashing Business Value with Contact Center Testing
sponsored by Empirix
WHITE PAPER: Now more than ever, contact centers need DevOps practices and a test automation strategy that can ensure end-to-end quality of experience for both agents and customers. Get expert insight on integrating DevOps practices into the contact center and embracing digital innovation for better customer service in this IDC white paper.
Posted: 23 Jun 2020 | Published: 23 Jun 2020


The ROI of a Testing and Monitoring Solution in the Contact Center
sponsored by Empirix
WHITE PAPER: In this customer-centric age, it’s vital to have a testing and monitoring solution that can provide a complete view of how customers experience voice, video and other channels. Explore the cost savings you could experience with a monitoring solution in this white paper.
Posted: 19 Jun 2020 | Published: 19 Jun 2020


Reimagining IVR For Retail
sponsored by Twilio
WHITE PAPER: Download this e-book to explore insights and real-world examples of Interactive Voice Response (IVR) in retail that can help you develop your strategy and improve CX.
Posted: 17 Jun 2020 | Published: 17 Jun 2020


Business Continuity: Pivoting to New Demands While Preparing for the Future
sponsored by Adobe
WHITE PAPER: Download this white paper to explore 6 pillars identified by Adobe that can help you navigate potential changes in your digital experience strategy, and manage customer experiences amid times of uncertainty.
Posted: 12 Jun 2020 | Published: 12 Jun 2020


Orchestrate, Measure, & Master Cross-channel Success
sponsored by Adobe
EBOOK: Customer experience management (CXM) is the leading edge of marketing, sales, and branding today. Read this eBook for tips on orchestrating, measuring and mastering cross-channel customer interactions for true CXM.
Posted: 08 Jun 2020 | Published: 08 Jun 2020


Why Emotional Connections Are Vital to Delivering Outstanding Customer Experiences
sponsored by Intrado
WHITE PAPER: Read this white paper to explore research surrounding the impact of emotional connections on good customer experiences, and get tips on establishing these connections with your customers.
Posted: 03 Jun 2020 | Published: 03 Jun 2020


2020 Global Customer Experience Benchmarking Report
sponsored by NTT
RESEARCH CONTENT: Download the 2020 NTT Customer Experience report, which outlines the key CX trends and how you can provide an effortless experience for today’s connected customer.
Posted: 29 May 2020 | Published: 29 May 2020


5 Insider Tips to Get More out of Acoustic Analytics with Already Strained Resources
sponsored by Acoustic
WEBCAST: Amid the pandemic, many customer service teams are forced to react and go on the defense as opposed to proactively anticipating the changes in customer behaviors. How can businesses continue to stay ahead of their customers and provide the best CX? Find out in this webinar, which offers 5 insider tips for using analytics to optimize CX.
Posted: 20 May 2020 | Premiered: May 20, 2020

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