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CRM Analytics Software

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ALSO CALLED: Analytical CRM Software, Customer Analytics Software
DEFINITION: Software that analyzes data about an organization's customers and presents this data in such a way that better and quicker decisions can be made.
CRM Analytics Software Reports
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Real-time analytics possible fuel for post Covid pandemic growth
sponsored by ComputerWeekly.com
EGUIDE: Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.
Posted: 18 Jan 2021 | Published: 18 Jan 2021

ComputerWeekly.com

Disconnected Customer Experience
sponsored by Reltio
RESOURCE: Only 13% of customers feel like their digital and physical experiences are aligned. It’s something most organizations struggle with, so what can be done to unify the two? Grab a copy of this infographic to get tips on connecting your data and achieving a 360-degree view of your customers.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Reltio

The Contact Center Queue: Lessons from the Pandemic
sponsored by Easy On Hold
WHITE PAPER: This article highlights some of the biggest changes that occurred in the contact center in 2020, as well as the importance of using an on-hold solution to create an optimal experience for your customers. Download now to learn more.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Easy On Hold

CRM enters maturity as customer experience custodian
sponsored by ComputerWeekly.com
EGUIDE: CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

ComputerWeekly.com

2020 Media Consumption Series Infographic Pack
sponsored by ComputerWeekly.com
EGUIDE: Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
Posted: 15 Dec 2020 | Published: 15 Dec 2020

ComputerWeekly.com

A Computer Weekly e-Guide to CRM
sponsored by ComputerWeekly.com
EGUIDE: We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
Posted: 10 Dec 2020 | Published: 10 Dec 2020

ComputerWeekly.com

Delivering the continuous, connected customer journey
sponsored by OpenText
EBOOK: Regardless of the many terrains customers tread, they expect consistent and personalized experiences. This seamless customer journey can generate game-changing rewards for your enterprise. Read this eBook to learn how you can get started optimizing your digital customer experience.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

OpenText

A Three-Phased Approach To Observability
sponsored by AWS - New Relic
EBOOK: Pushing new code and leveraging modern infrastructure doesn’t have to be a high-risk proposition. A well-run observability practice enables you to deliver excellent CX with software despite the complexity of the modern digital enterprise. Explore New Relic’s 3-phased approach to observability and tips for getting started today in this eBook.
Posted: 07 Dec 2020 | Published: 07 Dec 2020

AWS - New Relic

Magic Quadrant for Contact Center as a Service
sponsored by 8x8, Inc.
ANALYST REPORT: As cloud contact center offers mature, organizations are starting to consolidate to a single CCaaS provider for operations in multiple regions. Application leaders responsible for customer service can use this research to assess the best-fit provider for their geographic and functional requirements. Download your copy to get started.
Posted: 20 Nov 2020 | Published: 20 Nov 2020

8x8, Inc.

Minimize Manual Work and Improve CX
sponsored by Hyperscience Europe Ltd
WEBCAST: In this webinar, Courtney Halpern, Director of Implementation at Hyperscience, talks about the value of customer experience and what companies should be thinking about moving forward when approaching CX. Watch now to learn more.
Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

Hyperscience Europe Ltd

The connected retail store
sponsored by Bosch
WHITE PAPER: Digitization, IoT, and the availability of an abundance of data are opening up new possibilities for the retail industry. Read this white paper to learn how IoT can help retailers improve operational efficiency and customer experience.
Posted: 13 Nov 2020 | Published: 13 Nov 2020


Automated warehouse with AWS: Making space for retail robots
sponsored by SoftServe
WHITE PAPER: As customers’ expectations shift closer to instant gratification, retailers are under pressure to optimize their service strategies. Read this white paper to see how using robotics in your retail organization can help you improve CX and warehouse operations.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

SoftServe

Perfecting the Art of Conversation
sponsored by CloudCall Ltd
WHITE PAPER: In the age of digital transformation, our conversations have become fragmented across a range of communication channels. This causes difficulties when trying to keep track of what was said, when and on which communication tool. In this guide, explore an overview of the communication landscape and how people converse across the range of channels.
Posted: 11 Nov 2020 | Published: 11 Nov 2020

CloudCall Ltd

Customer experiences that clear away disruption
sponsored by ServiceNow
VIDEO: The Belgian National Railways has worked with ServiceNow to transform into a process-driven company, enabling them to increase visibility of improvements they are making to the Belgian public. Learn more in this video.
Posted: 06 Nov 2020 | Premiered: 06 Nov 2020

ServiceNow

CloudCall Insight: Perfecting the Art of Conversation with Your Customers
sponsored by CloudCall Ltd
RESEARCH CONTENT: What exactly makes a ‘good’ conversation with a customer, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers. Explore the results in this report
Posted: 06 Nov 2020 | Published: 06 Nov 2020

CloudCall Ltd

Powering public services with technology
sponsored by ServiceNow
VIDEO: Technology has the power to transform the public sector, ultimately delivering better service to citizens. Join Alex Osborne, Senior Director for Public Sector, as he discusses the challenges and the opportunities with The Rt Hon Dr Liam Fox MP, former Secretary of State for International Trade and former Secretary of State for Defence.
Posted: 05 Nov 2020 | Premiered: 05 Nov 2020

ServiceNow

If You Don't Live and Breathe CRM Culture, You're Missing Out
sponsored by CloudCall Ltd
WHITE PAPER: CRM has the power to improve management efficiencies, boost customer service and increase profits. But if staff aren’t using it to its full potential, it becomes little more than a glorified address book. What should companies do if they want to make the most of their CRM? Download this white paper to explore 5 actionable tips.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

CloudCall Ltd

Streamline your Telco DX strategy
sponsored by ServiceNow
VIDEO: Learn more about how ServiceNow's telecom product offerings can improve customer care, reduce operating costs, and fully engage with new network technology to drive critical enablers of business change.
Posted: 04 Nov 2020 | Premiered: 04 Nov 2020

ServiceNow

Boost Customer Experience with the Power of CRM
sponsored by CloudCall Ltd
RESOURCE: CRM systems enable organizations to develop a complete, 360-degree view of their customers. Explore the benefits of using a CRM solution in this infographic.
Posted: 04 Nov 2020 | Published: 04 Nov 2020

CloudCall Ltd

The Ultimate Digital Customer Experience Playbook
sponsored by Eggplant
EBOOK: In an era where consumer buying patterns have fundamentally changed and customers are more digitally savvy than ever, delivering a seamless digital experience is crucial. Download this Ultimate Digital Customer Experience Playbook for tips and strategies you can use to develop an enjoyable—and consistent—customer experience.
Posted: 04 Nov 2020 | Published: 02 Nov 2020

Eggplant

UK Contact Centre Verticals: Retail & Distribution
sponsored by Genesys
RESEARCH CONTENT: “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.
Posted: 14 Oct 2020 | Published: 14 Oct 2020

Genesys

The Total Economic Impact™ Of The [24]7ai Engagement Cloud
sponsored by [24]7.ai
ANALYST REPORT: Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

[24]7.ai

Extend the Digital Conversation
sponsored by [24]7.ai
EBOOK: For businesses looking to create the best possible customer experience, making conversations more personal makes them more powerful. Download this eBook to learn how you can enhance digital conversations with personalization and other features.
Posted: 22 Sep 2020 | Published: 22 Sep 2020

[24]7.ai

Using AI to Transform Customer Journeys
sponsored by [24]7.ai
EBOOK: Download this e-book to learn how you can use AI to engage with customers in a more personalized, efficient and convenient manner.
Posted: 22 Sep 2020 | Published: 22 Sep 2020

[24]7.ai

Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat
sponsored by Freshworks
CASE STUDY: Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
Posted: 21 Sep 2020 | Published: 21 Sep 2020

Freshworks
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