All Research Sponsored By:FourNet

Leeds Beckett University Modernises Campus Infrastructure with Extreme Networks
CASE STUDY: Leeds Beckett is a leading public university with over 28,000 students. Key to supporting those students is facilitating seamless digital experiences. To do so, Leeds Beckett set out to modernize its network infrastructure. So, how did the university accomplish that mission? Find out in this case study.
Posted: 18 Apr 2024 | Published: 18 Apr 2024


Technology-enabled support centre for Alzheimer’s Society, the UK’s leading dementia charity
CASE STUDY: Contact center evolution at Alzheimer’s Society presented 6 key challenges, one of which being that the go-live across sites could not interrupt support services to those living with dementia. Along with unpacking all the obstacles, this case study maps out how FourNet guided the Society’s contact center transformation. Read on to learn more.
Posted: 17 Apr 2024 | Published: 17 Apr 2024


Tailored CCaaS for South Central Ambulance Service
CASE STUDY: The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes operations. Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs. In this case study, learn about SCAS’s contact center evolution.
Posted: 16 Apr 2024 | Published: 16 Apr 2024


FCA Consumer Duty Striking the Right Balance
WHITE PAPER: The implementation planning window for the Financial Conduct Authority (FCA) Consumer Duty is now underway. “So,” you may be wondering, “what does digital transformation look like under the Consumer Duty?” Find out in this white paper.
Posted: 11 Apr 2024 | Published: 12 Apr 2024


Supporting Vulnerable Customers
WHITE PAPER: According to the FCA Financial Lives survey, 24.9m adults in the UK, or 47% of the population, have one or more characteristics that classify them as vulnerable. The aim of this whitepaper is to contextualize the scale of the issue and provide actionable steps to better understand and treat this important customer segment. Read on to learn more.
Posted: 29 Aug 2023 | Published: 29 Aug 2023


Innogy/npower Customer Testimonial
CASE STUDY: Innogy SE, or npower, is one of Germany's leading energy companies. Until recently, their contact center was running on disparate, aged legacy systems—which were nearing their end-of-life. Download this case study to see how npower updated their customer service solution with 4net's CCaaS.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

TOPICS:  IT Management

Digital Transformation: Insight into Getting it Right
ANALYST REPORT: Digital communications technology is the foundation for any digital transformation strategy. However, unfortunately, there is a significant gap between the ideal of high-functioning digital communications and the actual performance of many companies today. Download this IDC report to learn more.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

Innovative Secure Shared Service: Lowering the Cost of ICT across Government
CASE STUDY: The Prime Minister's Office (PMO) had already made a significant investment in an Avaya platform for the strategic vision to lower the cost of IT investment through shared services. Read on to learn how they turned to 4net to extend the portfolio to provide unified communications for the PMO.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

Food Standard's Agency (FSA) Introduce better ways of working with Antenna
CASE STUDY: FSA was coming out of a contract with their communications provider. They had an increasing need to accommodate remote users and wanted to consider Cloud Services, Networks and Data Centers, user devices and the replacement of their existing video conferencing. Download this case study to see why they decided to implement ANTENNA.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

Empowering Drones to Support UK Safety Officials
WHITE PAPER: In this white paper, learn how 4net Technology is helping to address the shortcomings of drones with a Mobile Drone Kit that utilizes Avaya Equinox, a powerful gateway for calling messaging, conferencing and collaboration.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

From PBX to VoIP: The Evolution of UC
EGUIDE: Unified communications technologies keep evolving as new applications emerge in response to changing work styles. Learn about one of those applications in this expert guide, and explore the evolution of UC and how it got to where it is today.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

Create a Great CX Strategy in 6 Steps
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

For Digital Transformation, Companies are Turning Inward
ESSENTIAL GUIDE: By 2019, digital transformation had evolved into something tangible – and to tackle it, organizations had been increasingly looking inward for answers. Keep reading to uncover the results of TechTarget's 2019 IT Priorities survey, which aims to pinpoint exactly where organizations are looking.
Posted: 12 Sep 2019 | Published: 11 Sep 2019

TOPICS:  IT Management

Cloud Contact Center: What to Consider Before Migration
EGUIDE: The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption. In this expert guide, find out if moving your contact center to the cloud is right for you, and explore 5 tips for picking a call center CX platform.
Posted: 11 Sep 2019 | Published: 11 Sep 2019

Should Your Unified Communications Strategy Include UCaaS?
EGUIDE: In this expert guide, discover if your unified communications strategy should include UCaaS and learn everything you need to know about UC as a service now.
Posted: 11 Sep 2019 | Published: 04 Jan 2018

Adopting Team Collaboration Tools: What to Know
EGUIDE: Unified communications apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Read this expert guide to review pre-buying considerations for UC tools, as well as suggestions for supporting user adoption.
Posted: 10 Sep 2019 | Published: 10 Sep 2019

4 Secrets of a Successful Flexible Work Arrangement Policy
EGUIDE: In this expert guide, explore 4 tips for a successful flexible work arrangement policy, and why remote work elevates the importance of UC mobility.
Posted: 10 Sep 2019 | Published: 09 Aug 2018

Video Conferencing: Advantages, Disadvantages & Advice for Successful Adoption
EGUIDE: Is your organization considering adopting cloud video conferencing tools? The benefits of video conferencing are apparent and measurable. Learn about them in this expert guide. Also, explore the 5 steps to help ensure a successful video conferencing strategy.
Posted: 09 Sep 2019 | Published: 09 Sep 2019

Cloud Video Conferencing: Choosing the Right Tool for You
EGUIDE: Cloud video services have matured to the point where they can provide the same reliable, high-quality video that traditional, on-premises video infrastructures provide. Read this expert guide for considerations to explore before you implement a cloud tool. Also, learn the 8 best practices for adopting cloud video conferencing services.
Posted: 09 Sep 2019 | Published: 09 Sep 2019

AI: What it is, and should you use it
EGUIDE: The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.
Posted: 09 Sep 2019 | Published: 09 Sep 2019