All resources sponsored by:

FourNet

20 Matches
Assess the Costs & Benefits of Microsoft Teams
sponsored by FourNet
ANALYST REPORT:Microsoft Teams has seen widespread adoption in the last 6 months. As such, it would be beneficial for organizations to view an evaluation of the potential financial impact of Teams as well as with customer interviews and surveys detailing their experiences using Teams. Now you can – view this Forrester report to see the findings.
Posted: 19 Oct 2020 | Published: 30 Apr 2019
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Microsoft Teams Direct Routing from FourNet
sponsored by FourNet
WHITE PAPER:The simplicity and ease of use of Microsoft Teams have caused businesses to move away from PBX, but this causes a disconnect between contacting those inside your organization and those outside of it. If you’re looking to integrate your business phone and Teams, read this brochure to learn about Microsoft Teams Direct Routing from FourNet.
Posted: 19 Oct 2020 | Published: 19 Oct 2020
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Integrate Microsoft Teams into the Contact Center
sponsored by FourNet
EBOOK:The adoption of Microsoft Teams has increased exponentially since COVID-19 began.FourNet takes Teams beyond internal employee collaboration by integrating the solution into contact centers. Read this eBook to learn about FourNet’s Teams integration offering, including key benefits, deployment timeline, and more
Posted: 16 Oct 2020 | Published: 16 Oct 2020
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Transforming Communications at NPower
sponsored by FourNet
CASE STUDY:Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.
Posted: 04 Aug 2020 | Published: 04 Aug 2020
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The ROI of Uniting Unified Communications and Contact Center
sponsored by FourNet
RESEARCH CONTENT:Download this report to explore the quantifiable benefits you could experience by incorporating UC capabilities within your contact center.
Posted: 27 Feb 2020 | Published: 27 Feb 2020
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Innogy/npower Customer Testimonial
sponsored by FourNet
CASE STUDY:Innogy SE, or npower, is one of Germany's leading energy companies. Until recently, their contact center was running on disparate, aged legacy systems—which were nearing their end-of-life. Download this case study to see how npower updated their customer service solution with 4net's CCaaS.
Posted: 27 Sep 2019 | Published: 27 Sep 2019
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TOPICS:  IT Management

Digital Transformation: Insight into Getting it Right
sponsored by FourNet
ANALYST REPORT:Digital communications technology is the foundation for any digital transformation strategy. However, unfortunately, there is a significant gap between the ideal of high-functioning digital communications and the actual performance of many companies today. Download this IDC report to learn more.
Posted: 27 Sep 2019 | Published: 27 Sep 2019
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Innovative Secure Shared Service: Lowering the Cost of ICT across Government
sponsored by FourNet
CASE STUDY:The Prime Minister's Office (PMO) had already made a significant investment in an Avaya platform for the strategic vision to lower the cost of IT investment through shared services. Read on to learn how they turned to 4net to extend the portfolio to provide unified communications for the PMO.
Posted: 27 Sep 2019 | Published: 27 Sep 2019
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Food Standard's Agency (FSA) Introduce better ways of working with Antenna
sponsored by FourNet
CASE STUDY:FSA was coming out of a contract with their communications provider. They had an increasing need to accommodate remote users and wanted to consider Cloud Services, Networks and Data Centers, user devices and the replacement of their existing video conferencing. Download this case study to see why they decided to implement ANTENNA.
Posted: 27 Sep 2019 | Published: 27 Sep 2019
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Empowering Drones to Support UK Safety Officials
sponsored by FourNet
WHITE PAPER:In this white paper, learn how 4net Technology is helping to address the shortcomings of drones with a Mobile Drone Kit that utilizes Avaya Equinox, a powerful gateway for calling messaging, conferencing and collaboration.
Posted: 27 Sep 2019 | Published: 27 Sep 2019
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From PBX to VoIP: The Evolution of UC
sponsored by FourNet
EGUIDE:Unified communications technologies keep evolving as new applications emerge in response to changing work styles. Learn about one of those applications in this expert guide, and explore the evolution of UC and how it got to where it is today.
Posted: 13 Sep 2019 | Published: 13 Sep 2019
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Create a Great CX Strategy in 6 Steps
sponsored by FourNet
EGUIDE:How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019
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For Digital Transformation, Companies are Turning Inward
sponsored by FourNet
ESSENTIAL GUIDE:By 2019, digital transformation had evolved into something tangible – and to tackle it, organizations had been increasingly looking inward for answers. Keep reading to uncover the results of TechTarget's 2019 IT Priorities survey, which aims to pinpoint exactly where organizations are looking.
Posted: 12 Sep 2019 | Published: 11 Sep 2019
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TOPICS:  IT Management

Cloud Contact Center: What to Consider Before Migration
sponsored by FourNet
EGUIDE:The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption. In this expert guide, find out if moving your contact center to the cloud is right for you, and explore 5 tips for picking a call center CX platform.
Posted: 11 Sep 2019 | Published: 11 Sep 2019
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Should Your Unified Communications Strategy Include UCaaS?
sponsored by FourNet
EGUIDE:In this expert guide, discover if your unified communications strategy should include UCaaS and learn everything you need to know about UC as a service now.
Posted: 11 Sep 2019 | Published: 04 Jan 2018
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Adopting Team Collaboration Tools: What to Know
sponsored by FourNet
EGUIDE:Unified communications apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Read this expert guide to review pre-buying considerations for UC tools, as well as suggestions for supporting user adoption.
Posted: 10 Sep 2019 | Published: 10 Sep 2019
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4 Secrets of a Successful Flexible Work Arrangement Policy
sponsored by FourNet
EGUIDE:In this expert guide, explore 4 tips for a successful flexible work arrangement policy, and why remote work elevates the importance of UC mobility.
Posted: 10 Sep 2019 | Published: 09 Aug 2018
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Video Conferencing: Advantages, Disadvantages & Advice for Successful Adoption
sponsored by FourNet
EGUIDE:Is your organization considering adopting cloud video conferencing tools? The benefits of video conferencing are apparent and measurable. Learn about them in this expert guide. Also, explore the 5 steps to help ensure a successful video conferencing strategy.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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Cloud Video Conferencing: Choosing the Right Tool for You
sponsored by FourNet
EGUIDE:Cloud video services have matured to the point where they can provide the same reliable, high-quality video that traditional, on-premises video infrastructures provide. Read this expert guide for considerations to explore before you implement a cloud tool. Also, learn the 8 best practices for adopting cloud video conferencing services.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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AI: What it is, and should you use it
sponsored by FourNet
EGUIDE:The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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